I expect a lot more from such a high end retail establishment in terms of customer service. I came in yesterday (December 14th), and wasn't greeted once. All the sales associates were crowded around the cash where a few were on their phones. I came specifically to buy the new Miranda Kerr necklace but left because I was not attended to. You should take lessons from other jewellery stores. I expect a much higher level of service. You lost easily a 300$ sale because I chose to go to another jeweller.

Did you know that this store has a FINAL SALE policy on many items? Neither did I until I tried to return something. I tried to return a swan that I had purchased my wife for Christmas. We generally buy something from Swarovski for Christmas, birthdays, etc. We were going to get something other than the swan after Christmas. Anyhow, the 2 girls that worked there told me that the swan was a FINAL SALE. I questioned her about this policy as I have never heard of this before. She told me that if the item is on a promotion, I cannot return it. I asked where it said that on the receipt (it obviously wasn't there). She told me that it isn't on the receipt. I asked why it wasn't mentioned a the time of sale. She told me that it isn't mentioned because items are rarely returned to Swarovski. I asked for the managers name, etc, and sent an email to their corporate office. They responded quickly and said that if I call the manager at the store that she would be able to help me. The policy on FINAL SALE stil was not explained to me to my satisfaction. The manager of this store, Miss Courtney Reid, explained that if the item is on promotion, it 'can' be exchanged only even though it is not on the receipt. She further explained that the 2 staff 'were' going to make an exception for me but I had left the store too early. What a crock!!! Before you buy something from there, please ask if it is a FINAL SALE. Don't get burned!

Customer Service Lacking Save yourself some time, energy and frustration. Go a few steps further down the corridor of the newly renovated Rideau Centre to the Tiffany’s location or right next door to Birks, a Canadian icon. You won’t be disappointed with either of the two. When one thinks of the Swarovski name it generates a certain image in ones’ mind (maybe not like the iconic Tiffany’s or Birks but headed in that direction). An elevated quality of products and service delivered to an exclusive clientele that I believe, the Swarovski name strives to cater to. A little something that would set them apart from all the others. But not at this Rideau Centre location. Subpar attitudes and service for the following reasons. Don't bother trying to get more than a generalized, scripted answer about repairs / timelines, and when doing a follow-up phone call to check on a repair. Dismal. Repair receipt dated Dec. 14, 2016. Customer follow-up phone call made on Jan.29th, 2017 regarding repair. Phone call to notify customer item was ready for pick-up on January 31st, 2017. Timeline : 7 weeks to have the ring sent out and replace 3 missing crystals and returned to Ottawa. Customers can understand if there is only one certified Swarovski repair centre in Canada (Toronto I believe). However what they don't understand is why they can't confirm even the telephone number you gave as a contact, so as to actually ensure a speedy pickup process. Apparently only the manager is available on weekdays to do that for you. The person who answered only had a notebook to check, and that only told them if the item had finally been returned in-store. There seems to be no capability to check on repairs or customer data via a computer. In 2017. I had the repair receipt in front of me when I called. The bottom of the receipt explains where each of the 3 copies should go. One with me, one sent out with the repair and the other retailer/store copy. If the store kept their onsite copy they should have been able to verify my phone number. This left me feeling a total lack of confidence in their professionalism and mostly just frustrated. Customers also don’t find it acceptable that the staff here seem to be far removed from anything resembling interest regarding customer satisfaction. Here’s what I got when trying to get anything but the pat answers to general questions ; “Corporate policy…that’s all they can say…don’t know what else to tell you.” “It takes 4-6 weeks and we haven't called you because it's not in yet.” Thanks but I already knew that-that's why I'm calling. Maybe you could do a little legwork and find out, maybe call me back ? Seems like customer service 101. Instead, no offer of a follow up, something to let a customer know they are being heard and someone is taking the time to care and at least try to get some answers. Not even fake apologetic murmurs. They just don’t seem to care if you are a happy customer or not. Read other reviews to know this is not just my opinion, or the lack of positive ones. Taking time to write this review is furthering my dissatisfaction with the store. But I spend my own time doing this so they have an opportunity to either ignore the bad reviews or actually do something to change and strive to make corrections. Maybe I'll write to corporate next.

I was blown away by customer support at this store! It was awesome! To me that's a telling sign of a business I would want to go back to to again and again! Thank you Swarovski!

Had a rude and uncomfortable encounter with a young Asian girl with glasses who works there. She was very rude and condescending when talking to me over me asking a few simple questions. She didn’t even attempt to help me but I went to the location at Bayshore and they helped me immediately and said the complete opposite of what she told me. She needs to read the policy so she knows what she’s telling customers and work on her customer service skills because now I am taking the extra trip to Bayshore just based off my interaction with her. So disappointed and she was so disrespectful!!!!

Worst customer service experience. Went to the store to inquire about the possibility of fixing a defective necklace. The staff were too rude and treated me like a beggar not like a customer that is paying money for the service. Had to go there 3 times for the necklace while it was being fixed. Everytime there were different employees and I had to explain the story all over again. The assistant manager was very rude and incompetent. Never ever going there again. Just buy swarovski products online from Hudsons Bay, it's the same price anyway..

Online order and pick up in store is fine but when you actually need customer service , it’s inefficient and quite frankly a stressful and unpleasant experience because most the staff don’t know what they’re doing unfortunately :(

Swarovski is a store full of artistic items suitable for gifts any day of the year. The reflection of light off their crystal like jewels and table items is an expression of the lights we see all over at Christmas. Only the sparkle will always remain with you. I was served by amazing staff. They were eager to help me find the best gift purchases for me. I will return again because of the quality of the products and the friendliness of the staff.

Nice customer service and great price 🤑👍💎

Called Swarovski Rideau Center to verify their hours of operations.The sales representative and information posted on their webpage said it closed at 7:00 p.m. Was very disappointed when I showed up at 6:45 p.m. and they were closed. Wasted money on parking..

Great service and friendly staff! Good specials (twice a year) and good choices! I always shop there when I'm in Ottawa and the staff are friendly! I will definitely visit there again for my wife's Swarovski jewelry and gifts! Enjoy your shopping experience!

Thank you for your patience and calm demeanor while serving us. Your explanations and care in front of two teenagers made our day. I appreciated that you let them try all the pieces in an organized fashion and help them choose the right combinations. The girls both loved their sets when they got them for Christmas. I can't thank you enough for making it is so easy and pleasant to shop during stressful time of the year. In the whirlwind of shopping, I didn't take down your name but I remembered your kindness and patience! Thank you!!!

Arrived at the store at 10am, no hours of operation were posted on the door or window, website still not updated (read Tatiana Canaran's post) waited until 11:10 for the store to open. Sales person shouted at the 2 other customers, my wife and I as soon as we walked in "don't you touch anything", argued with me when trying to sell me an open box display piece and became flippant when I requested a new in-box item as it was a Christmas gift. This was an awful experience.

I received top notch customer service from Dalia. Thank you very much for your help!

This Rideau Centre Swarovski store provides excellent service. They are always very attentive and diligent. The manager ‘Courtney’ has been at that store for years and knows how to ensure client satisfaction. I have been a loyal customer of the Rideau Centre location for years and will continue to be. The quality of service is truly exceptional, I always look forward to going back to that store.

I had an excellent experience here. The assistant manager went above and beyond to make sure I’d leave happy. They replaced a beautiful necklace and earring set that I’ve had for a while which had some missing stones. I couldn’t be happier to be wearing my new set again and the little surprise gift at pick up was extra nice. I wouldn’t hesitate to buy another set here since you can count on anything being repaired or replaced hassle and cost free! You really don’t get this kind of service anymore.

Spectacular services and extremely beautiful crystal would definitely go back