Spence Diamonds image

Spence Diamonds

Jewelry store Jeweler Jewelry designer

Brightly-lit jewelry shop specializing in diamond rings with prototypes displayed in open cases. People often mention Spence, ring, experience, time, diamond, diamonds, store, Michelle, service, wedding,


Address

50 Rideau Street Suite E203A, 50 Rideau St Suite E203A, Ottawa, ON K1N 9J7, Canada

Website

spencediamonds.com

Contact

+1 613-900-1949

Rating on Google Maps

3.70 (155 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 10 am to 9 pm
  • Wednesday: 10 am to 9 pm
  • Thursday: 10 am to 9 pm
  • Friday: 10 am to 9 pm
  • Saturday: 10 am to 9 pm
  • Sunday: 11 am to 6 pm
  • Monday: 10 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: Spence (44) ring (40) experience (26) time (25) diamond (24) diamonds (23) store (19) Michelle (17) service (16) wedding (16)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Andrew A. 1 year ago on Google
    Please change the radio ad campaign you've got. It is so terrible. It makes you sound incompetent and out of touch. "Michael! Here's an ad read! You know how to read don't you, Michael? Great work!" Truly awful stuff.
    11 people found this review helpful 👍

  • 1/5 Holger R. 1 year ago on Google
    They deserve one star for their commercials alone. They think that by being constantly annoying they will be top of mind when shopping for diamonds. Well, each stupid Spence commercial I hear only serves to strengthen my resolve to never do business with you clowns. Thank you Alexa, for your quick action when I ask you to mute these commercials.
    10 people found this review helpful 👍

  • 1/5 Chloé L. 3 months ago on Google • 4 reviews New
    I have never stepped foot in the store nor will I ever, thanks to their radio commercials… I wouldn’t touch it with a 10ft pole. I automatically switch to a different station or just completely turn the radio off, the commercials are the most annoying thing to have ever existed. You’re putting all this money into making a whole lot of people avoid you like the plague. So please…. do us all a favour and STOP!!
    8 people found this review helpful 👍

  • 5/5 Gord B. 5 months ago on Google • 29 reviews
    Staff are friendly and professional and the store is well managed. Staff were friendly and welcoming. Not sure what that last review was on about, but my experience with Michelle was fabulous. She was knowledgable of diamonds and the different styles and I learned a lot about how diamonds are graded. I had an idea for the ring I wanted, and she did not disappoint and even got a larger diamond than I had hoped. Would certainly come again and definitely recommend.
    2 people found this review helpful 👍

  • 5/5 Rebecca W. 5 months ago on Google • 10 reviews
    After several terrible experiences at other jewelers, Spence took the time to listen and understand what we wanted. Most importantly they abided by our budget and we ended up with a beautiful ring. Thankyou so much to Juhli for your understanding and customer service. We are beyond the moon happy.
    4 people found this review helpful 👍

  • 5/5 Alexander G. 5 months ago on Google • 4 reviews
    We had such an amazing experience shopping for an engagement ring at Spence! We loved that the environment was far less pushy than other jewelry stores, and that you can pick up and try on as many rings as you like, at your own pace. Juhli was a great help in finding the perfect ring, as well as the perfect diamond. She gave us all the information we needed to decide what kind of diamond we wanted, and found us the best diamond in our price range. We could not recommend Spence enough!
    4 people found this review helpful 👍

  • 1/5 Aaron M. 1 year ago on Google
    I am like many of the other 1 star reviews here. Your commercials are so awful that I try to change or mute them. I will never shop here, as this ad campaign seems to be everywhere, and seem to be getting more stupid as time goes on.
    4 people found this review helpful 👍

  • 5/5 Dale B. 5 months ago on Google • 4 reviews
    We worked with Rishabh and had a great experience. He got us rings that we loved, sized perfectly and worked with us to get it done in less than 2 weeks. He was professional, knowledgeable and we especially appreciated his low pressure sale’s approach. Look forward to working with him again in the future.
    3 people found this review helpful 👍

  • 5/5 Sam S. 4 months ago on Google • 3 reviews
    I had an amazing experience at Spence. Juhli, the store director, really took the time to educate me on diamonds and all of the relevant information so that I could make an informed decision on which diamond to choose. She was extremely attentive and quick to respond whenever I reached out, and she answered all of my questions. My Fiancée was in love with her ring, as was everyone else. We are now married, and she did not want to get an additional wedding band, because she loves her diamond ring so much that she didn’t want to take away from it. 10/10 recommended Spence.
    3 people found this review helpful 👍

  • 5/5 hannahmfinn 5 years ago on Google
    My experience at Spence Diamonds was nothing short of excellent from start to finish! When we first walked in we were greeted promptly and given complimentary bottles of water. The sales associate explained how their store worked, gave us a tray to collect out favourites on, and gave us some time to browse by ourselves. One of my favourite things about this store is that all of the display cases are open and the jewelry is all replicas of the real thing. This means you don’t have to flag down an employee every time you want to try something and it’s easy to get a closer look at things. Also, nearly everything in the store can be made in any type of gold or platinum which was an awesome thing for as as we are looking for a rose gold wedding band, which has been proven to be hard to find. The sales associate joined us again to give us some suggestions and was able to really hone in on my fiancé’s style and find the perfect ring! They also asked if we wanted to learn more about their diamonds through a presentation. Normally, I wouldn’t be interested but we decided to give it a go since we weren’t in a rush. The presentation was SO interesting And informative and we even got to pick out a diamond to look at in person under the microscope! We were also offered beer and champagne! Everything about this experience was amazing especially when earlier in the day I went to a competitor to have my engagement ring cleaned and they ignored me for ten minutes and then hardly cleaned my ring at all. The associate at Spence offered to clean my ring again and handed me back something that was so shiny and bright! Thank you Jason and the rest of the Spence team for all of your help! We can’t wait to have Taylor’s wedding band in hand!
    2 people found this review helpful 👍

  • 1/5 Cindy M. 5 months ago on Google
    Worst experience ever and wasted 1.25 hours of my time. 5/5 would not recommend unless you don’t care what your getting. I met with Michelle and she’s couldn’t deliver. She started talking super fast and kept confusing both of us, even herself. I had to ask for a piece of paper to write things down because she was all over the place. Started quoting me on different cuts of diamonds I never asked for as I was very specific in what I was looking for. Also, quoting me on lab grown diamond when I stated only mined. Thank god I wrote everything down so this is how I found out she’s not delivering what I’m asking for. She also had the audacity to tell me if I knew what I wanted it would be so much easier. I showed her pictures, type of Diamond, size, clarity, colour and what type of metal. What more did she want??? Then to state this must not be my first marriage. Why? Because I was very specific on what I was looking for. She even turned her computer towards me to pick my own at this point because I was getting super frustrated. In the end quoted me over $8000 for something I didn’t even ask for and not good quality. She sent me a basic standard email the next day which I replied to still asking basic questions like total ct wt on the bands and still have not received the reply as she never answered these question when I asked in person. Beware!!!! Don’t get fooled!!! Do your homework before going in and wasting your time.
    2 people found this review helpful 👍

  • 5/5 MaryLou J. 1 year ago on Google
    Our romantic story began in 1982 when a guy spotted a red headed girl and tried to work up enough nerve to speak to her... he finally blurted out "you have beautiful eyes" and the girl was spooked by this and left ... there is a back story to that but too long to tell. June 2013 - a red headed woman met a man through a dating website - they met for coffee, he told her "we've met before"; she thought "sure sure, good pick up line"! Several months of dating later, he turned to her one day, on an escalator in a subway station, the hairs on the nape of her neck stood on end and he said to her quietly "you still have beautiful eyes"... 31 years had passed, other relationships, children, grandchildren and here they were, staring at each other thinking "this is not possible"...but it is, and now together 9 years and married for 3... cemented by the kindness and caring of Spence Diamonds. Engagement ring and wedding band bought in April 2018 at the Vaughn Spence store, guided by Denise Roland. In April 2022 once again we ventured into a Spence store, this time in Ottawa at the CF Rideau Centre and met Michelle Marriage (what a beautiful person and surname of Marriage!!) - my husband surprised me with purchasing a matching wedding band to complete my set! Michelle and staff were outstanding in their attentiveness, knowledge and guidance. Thrilled once again by the quality of the ring, the match to my original rings and the price point, we HIGHLY recommend Spence Diamonds, CF Rideau Centre. Book an appointment and take your ideas, they will be wonderful at guiding you through the process! You will be so happy you did! With Love - MaryLou & Michael Mackin❤
    2 people found this review helpful 👍

  • 5/5 Mallory K. 3 months ago on Google • 3 reviews New
    My fiancé and I had an incredible experience working with the team at Spence in the Rideau Centre. We wandered in before getting engaged and were greeted by the store manager Juhli who walked us through every detail there was to know about diamonds. By the time we left, we both understood exactly what cut, colour, clarity and style I wanted in an engagement ring. I even changed my mind about my diamond shape based on her suggestions and seeing different options on my hand. She was professional, yet personable and made us feel completely at ease. I can’t count how many times I have returned to the store since actually getting engaged. From ring re-sizing, to diamond upgrading, to choosing our wedding bands, the entire team has been there every step of the way. I have to give credit to Michelle for helping me finally decide on my wedding band, as well as Rishabh and Kinsley for finalizing that purchase. I make a point now of stopping in for a cleaning and to say hello every time I’m at the mall. I highly recommend Spence to anyone looking for an educational, no nonsense experience with great prices and even better costumer service! Both you and your partner will love working with their team.
    1 person found this review helpful 👍

  • 5/5 Lara D. 2 years ago on Google
    My fiancé and I had two fantastic experiences (engagement ring and wedding bands) at Spence and recommend it highly! We were fortunate to have been helped both times by Juhli - she was by far one of the best sales associates we’ve had at any store. She was extremely friendly, honest, knowledgeable, patient, and quick to pick up on our tastes. Having been to other jewellery stores to look for rings, we very much appreciated that there was no sales pressure whatsoever. We also loved the open cases which meant being able to try on whatever we wanted (and the selection is incredible!) at our own pace. Extra points for artisan-created diamonds and all-Canadian manufacturing. Thanks, Juhli, for the fantastic experience :)
    1 person found this review helpful 👍

  • 1/5 Joey B. 8 months ago on Google
    I’m basing this review strictly on their Radio Ads! Their marketing department needs to be thrown in prison for putting together the MOST annoying and cringe worthy commercials I have ever heard! Not only do the ads make me NEVER want to step foot in their store it also makes me turn off the radio and switch to a podcast
    1 person found this review helpful 👍

  • 1/5 Jody T. 7 months ago on Google
    I cannot stand, nor stomach, the inane, repetitive, and nonsensical radio ads. They are the most irritating commercials I've heard in years. Frankly, there is no level of product, customer service, or massive sale that would lure me in to this store. Figure it out. For some reason, it seems Spence has effectively made it their business model to waste their advertising dollars on this idiocy. I'm going to go out on a limb and say that the vast majority of their customers have never heard the commercials – maybe they've done a Google search for jewellery stores at the Rideau Centre, or noticed the store while shopping. Here's a tip: an advertisement is meant to entice potential customers to check out your store, not make them avoid your store like the plague.
    1 person found this review helpful 👍

  • 1/5 K L. 1 year ago on Google
    This store spams so many terrible radio ads it's actually kinda sad. High quality shops don't need to do that. It's like lawyers: if you need to advertise, you're doing something wrong. I'm never buying anything here, and I'll be telling other people as well simply because how annoying they've been. Oh, and diamonds are literally useless worthless, made expensive by a diamond cartel. That too.
    1 person found this review helpful 👍

  • 5/5 Linda W. 3 years ago on Google
    I recently purchased trinity diamond studs for my daughter. Juhli's service was absolutely outstanding. The studs arrived in record time. Juhli contacted me to ensure I received the earrings and I was satisfied with the purchase. The studs are perfect! I will definitely shop here again in the future. Thank you so much for your attention to detail! It's appreciated!
    1 person found this review helpful 👍

  • 5/5 Teresanna R. 3 years ago on Google
    Beautiful Rings. Sales Representative Brian, Very Kind and Very Helpful. I recommend anyone looking to purchase a Engagement Ring to come here.
    1 person found this review helpful 👍

  • 1/5 Julien-Pierre L. 2 years ago on Google
    They make the most annoying radio commercials in the history of the world.
    1 person found this review helpful 👍

  • 5/5 Hanan T. 5 years ago on Google
    Went in for one thing, left with TWO! Enjoyed my experience at Spence Diamonds. It was very hands on since you can try on anything you want and the staff was great because they give you your space!! They were so kind and helpful with any questions I had. They have such a large collection so be prepared to spend some time in there! So worth it!
    1 person found this review helpful 👍

  • 5/5 Kirstin C. 1 year ago on Google
    Let this review clear all doubts of the actual service and product we received from Spence diamonds. This review is not to rate the business based on its radio commercial rather it is a review of the business itself. We purchased an engagement ring in July 2021 with Brian and we were blown away by the selection, the beauty of the diamonds and Brian’s hospitality. He took the time to explain every aspect of the diamond we chose and made us feel comfortable to openly ask questions as we made this big decision. One year later and we still cannot say enough good things about Brian’s service and Spence diamonds. As a young couple, other jewellery stores did not take us seriously. Brian did and we were happy to give Spence diamonds our business. I find it sad that the business ratings are being brought down by factors unrelated to actual products or service. I certainly don’t care that people find the radio commercial irritating - I find those reviews irritating as I know Spence diamonds gave us a special experience.
    1 person found this review helpful 👍

  • 5/5 Stephane g. 1 year ago on Google
    I decided it was time to offer a ring that would reflect the 30 years my wife and I have been together and I decided to bring her to Spence without really knowing what to expect. Juhli took the time needed to educate us on diamonds, how to pick the right diamond and mny other important things to know before buying a diamond. No other jeweler took the time to do this. Juhli made it more than just a purchase, she made it an experience in which we feel like we made an educated purchase instead of just buying something nice and shiny. I did not get the name of the other person that greeted us at the store but she also made us feel very comfortable and answered all of our questions. For many buyers, picking out a jewel is an stressful moment as we will spend a nice amount of heard earned funds. Having people that walk us through the whole process while explaining everything without adding any pressure is a welcome change. Thank you for the excellent service and time spent with us.

  • 2/5 Andee 2 years ago on Google
    Bought my anniversary ring from them two years ago. Noticed one of the diamonds was wiggly. Brought it in to get fixed. Not a difficult task. They were going to charge me because they only guarantee their stuff for one year. I’ll bring it to another local jeweller who will tighten it for free. I’ll never shop there again.

  • 5/5 Nigel H. 3 years ago on Google
    Recently purchased a trinity diamond ring for my wife- our 15th wedding anniversary. Ms. Marriage was absolutely amazing and attentive to help us find the perfect ring! My wife absolutely LOVES it and cant take her eyes off it....or stop gushing about it! Spence was hands down the right choice. Quality mined diamond. Quality ring/mount. Quality and timely service. 100% satisfied. We'll be back exclusively to Spence for any future purchase. (All at Ottawa location)

  • 5/5 Jennifer G. 1 year ago on Google
    My partner and I were thrilled with the service and expertise at Spence Diamonds! I only had a picture of the ring I wanted to design and Michelle sat down with us for a couple of hours and made that happen!! She has an incredible knowledge for Spence diamonds and can visualize what would look great based on individual preferences, right down to which claws are best to hold the size of diamond you choose. Michelle thought of the finer details that I surely would have missed. Once the ring is designed you have an opportunity to make changes before they make the real deal!! I absolutely love the finished product and the whole process was seamless and worth the wait!!

  • 5/5 Bernadette H. 2 years ago on Google
    If you are looking for engagement/ wedding rings this is most definitely the place to be going! My boyfriend and I went to 10 different jewelers and found nothing I liked! I am SO pleased with my experience here. You are able to customize rings at no extra cost, pick you diamond colour, clearity and they don't do any other cut other than excellent! We were told by other jewelers that the ring I wanted would cost me over 10K because of how "picky" my taste was... and we bought it here for just over 3K! Again, if you're specific and really want to design your own ring... definitely go to Spence Diamonds. Big shout out to Michelle for being so so patient and the absolute best! She made this experience so memorable for us!

  • 5/5 Kait A. 2 years ago on Google
    I had an excellent experience browsing for engagement rings with my now fiancé a few years back and was reminded of how good the customer service was recently when my ring needed resizing and I brought it in. The folks at Spence are kind and courteous. I also love the open display cases that allow for easy browsing. It really adds to the experience and reduces the gate keeping feeling I’ve felt at other jewellers! I recommend Spence to all my friends 💍

  • 5/5 Sydney L. 2 years ago on Google
    Buying an engagement ring can be a bit nerve racking or intimidating, but Michelle provided such an excellent and thoughtful service experience. She took the time to explain/educate us on the different areas of the decision making/purchase process and was always extremely patient with us while we took the time to decide on what was right. The end result is the ring of my dreams and I'm extremely grateful to Michelle for all her help in this!

  • 2/5 N Q. 9 months ago on Google
    Gotta give a star for the Customer Service, top tier! The ring has looked great, but turns out was a little bit over-priced for the quality. Mostly disappointed in their payment plan options...They advertised their partnership with Flexiti as a payment plan, but turns out it just signs you up for a bank account with them and Flexiti is, unfortunately, a scam of a bank with their massive interest and service fee charges, as well as horrible accrued interest plans. However, if you can avoid their Flexiti pushing, you should have a good time finding a ring there!

  • 5/5 Anthony D. 11 months ago on Google
    I had a great experience shopping at Spence. Nick and his colleagues were a great help in choosing a birthday gift for my girlfriend. Went to other stores (admittedly dressed like a bum, I had just come back from skateboarding) and the staff in the other stores barely looked at me, let alone offer some help. That’s not how I was greeted at Spence. I am very satisfied with my visit there. Now I just have to hope my girlfriend likes her gift!

  • 5/5 Melissa M. 1 year ago on Google
    I received a pair of diamond earrings for my birthday from my husband from Spence. The ladies at the front were very helpful and helped pick out the perfect ones. I love them and will definitely return to Spence Diamonds.

  • 5/5 Alex T. 1 year ago on Google
    I bought and engagement ring from Spence this past December and the experience was great. Michelle was extremely helpful, very kind and not pushy in any way. She was able to offer options based on my requirements and budget. Not only that but she took the time to actually educate me about the different properties of the diamonds and how the one I ended up choosing compared. The whole process was very transparent and easy. I highly recommend!

  • 5/5 Eric Cormier Level 5 Finishing and Renovations I. 2 years ago on Google
    I recently bought my first diamond at Spence with Michelle, she was fantastic! Michelle and Juhli (manager) went out of their way to ensure I had it in time for Christmas. I asked a few technical questions about diamonds, how they're value is rated, quality determined, etc and received a short lesson that properly answered my questions and made me feel even more comfortable with my purchase. Would highly reccomend

  • 5/5 Robert 6. 2 years ago on Google
    Our experience with Spence in Ottawa (Rideau Centre) was very informative and helpful. Juhli provided the time, experience and education on picking a diamond and setting for an engagement ring. Spence has a large selection of bands you can try on that really give you a chance to experience how the ring will fit, feel and look. Thanks for all the help Julhi. Lets see if we can finally get the choice finalized :-)

  • 1/5 Angelique D. 1 year ago on Google
    We purchased our wedding rings from here and we highly regret it. My engagement/wedding bands have had to be sent in on multiple occasions and everything was at my own expense as the warranty only covers the diamonds (however I highly doubt they would even honour that). I explained how I've had to send my rings in and I feel like I never get to wear my wedding bands because they are always in the shop getting fixed. I got my rings moulded together just a year ago and they juat came apart and again I have to pay at my own expense.When I reached out to customer service they were of no help and said that some rings have broken similar to mine because someone gripped their steering wheel too tightly???? Im sorry but we should br able to go about our daily activities without our rings breaking. Ridiculous!! Such poor quality for the price you pay. Please go elsewhere and do not provide them business. You are better off elsewhere!!!!

  • 5/5 Julie L. 2 years ago on Google
    A truly wonderful and professional experience from start to finish. You are kept informed throughout the process, which gets you excited to receive your final product!! I love my ring and the comments I receive on it only helps us promote people to go to Spence. We will certainly return there!!! Thank you Juhli for your help in choosing the ring and diamonds!!!

  • 5/5 Gabrielle W. 1 year ago on Google
    My engagement ring and wedding ring are from me. Great customer service and warranties. They create beautiful products.

  • 5/5 Logan S. 1 year ago on Google
    I highly recommend visiting Spence Diamonds before making any big decisions. Michelle was informative, highly professional, and incredible to work with. Spence Diamonds was able to create exactly what I was looking for. Thank you!

  • 5/5 Ali T. 1 year ago on Google
    I purchased my wife's engagement ring and wedding band from here and the service was excellent. They had a lot of options and prices available. Thank you Juhli for getting it done!

  • 5/5 Austyn G. 1 year ago on Google
    Amazing experience, Michelle helped me from start to finish, educating me on the different criteria diamonds are graded on, and then let me see a bunch of options under the microscope. Presented me with a list of options for the diamond itself, found the perfect diamond, and then chose the perfect ring. 10/10 recommend

  • 5/5 Rebecca C. 4 months ago on Google • 2 reviews
    Since Spence’s showcases are open, we arrived without an appointment with the intention of casually browsing on our own. We were immediately greeted by the superb sales team and Michelle, who eventually guided us through the entire process. She started by explaining how Spence is different, and provided a completely relaxed, no-pressure, no-obligation environment. After browsing the store and looking at different styles on our own time, she asked if we would like some assistance, and got to know us and the styles we were looking for, our values, budget, etc. She even led us through an exercise in which she would place a ring on my hand with my eyes closed, and instructed my partner to watch my expression as I opened my eyes. This was such a fun unique experience! Once we had an idea of what styles we liked, she brought us into her office for an explanation on the science and creation of diamonds - we were so grateful to receive this presentation together, as it brings a whole other layer of meaning to the purchase. She showed many examples, and let us look at different stones under the microscope. Once we decided to make a purchase, she provided us with several different quotes within and below our budget, and helped us understand the cost breakdowns. From the time we walked in, to the proposal, and every follow up and email in between - we have nothing but great things to say about Spence and Michelle. We cannot wait to work with her again to pick our wedding bands!
    1 person found this review helpful 👍


Call +1 613-900-1949 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ In-store shopping

Trends



Last updated:

Similar Jewelry stores nearby

Last updated:
()