Rafidain Co. image

Rafidain Co.

Jeweler

πŸ‘πŸ‘ I would literally give the Rafidain jewellery store 10 stars if I could. What can I say, exceptional customer service that starts with Hassan the store manager. Store associates, Randa, Sarah and beautiful Sally that made me feel welcomed and special. Honestly one of the best services in the retail... People often mention service, customer, store, price, Sarah, Rafidain, recommend, friendly, experience, time,


Address

1729 Bank St, Ottawa, ON K1V 7Z5, Canada

Website

www.rafidainco.com

Contact

+1 613-260-0429

Rating on Google Maps

4.10 (115 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 12 to 4β€―pm
  • Thursday: 12 to 6β€―pm
  • Friday: 12 to 6β€―pm
  • Saturday: 12 to 5β€―pm
  • Sunday: Closed
  • Monday: 12 to 5β€―pm
  • Tuesday: 12 to 5β€―pm

Featured Reviews


Frequently mentioned in reviews: service (24) customer (14) store (11) price (10) Sarah (9) Rafidain (8) recommend (8) friendly (8) experience (8) time (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Randa H. 7 months ago on Google
    I would literally give the Rafidain jewellery store 10 stars if I could. What can I say, exceptional customer service that starts with Hassan the store manager. Store associates, Randa, Sarah and beautiful Sally that made me feel welcomed and special. Honestly one of the best services in the retail world I have ever seen. I recommend that whoever needs a gift or to treat themselves Rafidain is the place to go. Hassan two thumbs up for your service I’m forever grateful.
    4 people found this review helpful πŸ‘

  • 5/5 ABDELJALIL B. 11 months ago on Google
    My wife always bought a jewelry from this location, good customer service professional awesome stuff also they are honest people we found best prices compare to other places. Good luck Rafidain owner and team workers. Naima jalil Thank you
    3 people found this review helpful πŸ‘

  • 5/5 Sharif A. 6 months ago on Google
    Extremely friendly, helpful and communicative. Everyone we interacted with was professional and we are happy with our rings.
    3 people found this review helpful πŸ‘

  • 5/5 Maha E. 6 months ago on Google
    I had very good experience with this store I like the big variety they hav also the stuff there they are very helpful with a smily faces they are so friendly I would give it 10 out of 10 defiantly
    3 people found this review helpful πŸ‘

  • 5/5 soso l. 8 months ago on Google
    I advise everyone for great service and value. Just ask The worker, (Sarah) , really takes a lot of time to serve customers, she has honestly proficient, competent and patient
    3 people found this review helpful πŸ‘

  • 5/5 Canada L. 8 months ago on Google
    I want to thank the owner of the shop for hiring the worker Sarah. I and all my family go to the shop to buy gold in order to see her and the honest and professional of her service and dedication to work, and she really gives us a lot of her time. Thank you, Sarah❀️ is the best worker that has been employed so far. 😘
    3 people found this review helpful πŸ‘

  • 1/5 Wajih Z. 2 years ago on Google
    Worse experience while buying my wife birthday gift. I pushed my budget from 600 to $900 like the lady that works there. Dad was telling me a price 87$/ gram and the daughter telling me different price $100/ gram. The lady there is a hustler. After I increased the budget she was pushing more to make me buy with $1200. Not only that the lady and the man left me at least 3 times for other customer that never bought anything. The lady left me to sell an empty jewelry box for $20 to a random customer that did not buy an jewelry. Not only that more and more about their purchase policy no return no exchange no size fixing. Worse experience ever had. Hustlers...
    3 people found this review helpful πŸ‘

  • 5/5 flower k. 4 months ago on Google
    One of the best, top and amazing gold stores in the area. They have a huge collection of fine jewelry; there is so much to choose, designs that suits all at a very reasonable prices. Best customer service. People are very friendly, honest and trustable. Randa, Sarah and the manager Abou Omar, you are all great people and I ❀️ to see you all there when I come in.
    2 people found this review helpful πŸ‘

  • 5/5 Rana H. 11 months ago on Google
    Rafidain Jewellery has amazing customer service and they always have a new collection on hand. I highly recommend the store for your gold jewellery collection.
    2 people found this review helpful πŸ‘

  • 1/5 Fatme B. 11 months ago on Google
    Terrible service and scammers. They sold us a ring that was damaged less than 2 weeks after we bought it. Two stones fell off and we went back every month for 5 months asking for them to fix it, with a vague "The parts are not in yet." When we complained, he gaslit us and treated us like children, saying we are "new to marriage" and have to keep this ring in a vault. Who buys a ring not to wear it? Afterwards, we said we wanted to exchange this ring with one of the same value. He said our ring was worth half of what we bought it for and he tried to buy it back for half of what he sold it to us. He said it was now damaged and used. Damaged because they sold us a faulty ring and refused to fix it. Disgusting. They are complete scam, and we will never be going back. Save your money and go somewhere with morals. *Reply: we are not interested in the stones anymore. We have waited over 5 months for the repair. We would like a full refund for the price we had originally purchased it for.
    2 people found this review helpful πŸ‘

  • 5/5 pantea b. 1 year ago on Google
    The store is offering variety of 18k and 21k pieces in Gold! The costumer service is amazing. The store sales girls are amazing and so caring!!! I will keep purchasing from the store and continue to pamper myself for the special occasions.🀩🀩🀩🀩
    2 people found this review helpful πŸ‘

  • 5/5 Hanan Ahmed A. 5 months ago on Google
    It was awesome to find your stories her in Ottawa, Sarah is amazing employment for the shop , thanks for the assistance ,best wishes for all.
    1 person found this review helpful πŸ‘

  • 5/5 Ali H. 11 months ago on Google
    I have been visiting this store 2010 . Very friendly customer service. Decent price and very high quality.
    1 person found this review helpful πŸ‘

  • 5/5 Hasan M. 10 months ago on Google
    Sara gave me great customer service, and will definitely be coming back again next time
    1 person found this review helpful πŸ‘

  • 5/5 Nagham Al H. 10 months ago on Google
    the best location in Ottawa Every single time I come here, people are friendly, they are very helpful Everyone is amazing but today and Sara helped me and she was so kind!!
    1 person found this review helpful πŸ‘

  • 5/5 Muhsin 3 years ago on Google
    Good service and the lady at the counter was very helpful .
    1 person found this review helpful πŸ‘

  • 5/5 Naima B. 11 months ago on Google
    I love this store!amazing costumer service and great experience.thank you rafidain.
    1 person found this review helpful πŸ‘

  • 5/5 Saima S. 1 year ago on Google
    So happy to find this shop that sells 22k jewellery in Ottawa. It was only an hour until they closed and we wanted to purchase a graduation gift for our daughter. The young lady named Raghad was very patient and professional as she showed us different items. They have a very decent selection of gold chains and other jewellery (we purchased a gold chain). Sarah was also very helpful in wrapping the gift and making it an overall super pleasant experience. Will definitely go back.
    1 person found this review helpful πŸ‘

  • 1/5 Lulu M. 3 years ago on Google
    Worst place to buy gold , no respect no customer service and wouldn’t recommend to buy from here
    1 person found this review helpful πŸ‘

  • 5/5 Giam G. 1 year ago on Google
    The staff at Rafidain are very welcoming, helpful, professional and friendly. We had an excellent experience shopping at Rafidain. Highly recommend this jewelry store.
    1 person found this review helpful πŸ‘

  • 5/5 Alya A. 2 years ago on Google
    Best place to buy gold, excellent service, very nice staff, they have various trendy items, I highly recommend
    1 person found this review helpful πŸ‘

  • 5/5 Nour D. 2 years ago on Google
    Every time I go, I am more than pleased of my experience, the team is very nice and knowledgeable, they understands the client service and even if I don’t really know what I want, I walk out happy with my new piece. I am very pleased with the service received and quality of the jewellery.
    1 person found this review helpful πŸ‘

  • 5/5 The Moor Family (. 2 years ago on Google
    Amazing place , they carrying many new trendy items , was a bit pricey but really deserve it, I was there last week and that was my first time "not the last", the girl Smara was so nice , definitely will go again soon, recommend.
    1 person found this review helpful πŸ‘

  • 5/5 Ahmad B. 2 years ago on Google
    Amazing customer service and and the team was very polite. They are very honest and prices were reasonable. I was very happy leaving with my purchases.
    1 person found this review helpful πŸ‘

  • 5/5 Ali G. 1 year ago on Google
    It was a very pleasant experience dealing with Rafidain Jewelry staff especially smiley Sarah who helped me choose what I was looking for. Variety of jewellery with very high quality. Professional and easy going staff to deal with!! Thanks Sarah!
    1 person found this review helpful πŸ‘

  • 5/5 Dillon M. 1 year ago on Google
    Very friendly staff, eager to help and answer all questions. Beautiful jewelery and store interior.

  • 5/5 wael a. 2 years ago on Google
    Good service

  • 5/5 dhuha b. 2 years ago on Google
    I have recently visited them and I really liked their customer service. The manager was helpful and patient.The pieces I got were very unique and I got them at a good price! Highly recommend! ❀️

  • 5/5 Lelo S. 10 months ago on Google
    The best service ever, the staff are nice especially Sara she’s wonderful

  • 4/5 Choudhury Al S. 5 years ago on Google
    They have small collection but very unique, and modern contemporary design. Price is reasonable.

  • 5/5 Susan S. 1 year ago on Google
    Me oh my how I love to go to Rafidain !!! The staff are all so warm, friendly, knowledgeable & make you feel as though you are long time friends.

  • 1/5 Ahmed A. 2 years ago on Google
    Terrible customer service. It says in-store shopping but the woman wouldn't let me in. And kept repeating its woman jewelery only, I said I understood, and I just wanted to see what they have. It seemed like she judged me and decided im not good enough to be their "customer".it was kind off insulting, Don't recommend anyone going there.

  • 5/5 Salua G. 1 year ago on Google
    Weve purchased from them in diferent occasion and no matter how big or small the purchase is their service is exellent. Thank You!

  • 1/5 emad s. 2 years ago on Google
    they offer the most expensive price , they dont care about the universally price , , I asked the the customer service last time how much the price for today she answered 90$ I told her how,, today the gold price is low ,she said no , then I showed her she told me no we don’t care for the universally price ..!!!!!!!! Then I left I decided not to buy from this place again .

  • 5/5 BAYAN .. 4 years ago on Google
    I like all the hold there is really good. I really hope yall go there


Call +1 613-260-0429 Open on Google Maps

Amenities


  • Payments
    • βœ“οΈ Debit cards
    • βœ“οΈ Credit cards
    • βœ“οΈ NFC mobile payments
  • Service options
    • βœ“οΈ In-store shopping

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