Swatch Rideau Centre image

Swatch Rideau Centre

Jewelry store Watch store Watch repair service

Long-standing chain selling the brand's contemporary Swiss-made watches in a variety of styles. People often mention service, customer, watch, staff, watches, store, Great, Swatch, knowledgeable, great,


Address

Rideau Centre, 50 Rideau St, Ottawa, ON K1N 9J7, Canada

Contact

+1 613-695-8878

Rating on Google Maps

4.40 (68 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 10 am to 9 pm
  • Thursday: 10 am to 9 pm
  • Friday: 10 am to 9 pm
  • Saturday: 10 am to 9 pm
  • Sunday: 10 am to 6 pm
  • Monday: 10 am to 9 pm
  • Tuesday: 10 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: service (17) customer (12) watch (11) staff (10) watches (9) store (9) Great (8) Swatch (7) knowledgeable (7) great (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 François D. 1 year ago on Google
    The staff is very friendly and they have a great selection of watches
    2 people found this review helpful 👍

  • 5/5 Christopher S. 2 years ago on Google
    The team was incredible! There was a young guy talking about watches with me for a bit and then another employee came out as well. They helped me find the perfect gift for my mom. I also got a little something for myself. What a great experience!
    2 people found this review helpful 👍

  • 5/5 Anna O. 2 years ago on Google
    The most excellent customer service! Noor and her staff are amazing. Thank you.
    2 people found this review helpful 👍

  • 5/5 Mary B. 2 years ago on Google
    Great store, best service and very attentive staff!
    1 person found this review helpful 👍

  • 5/5 Glenn W. 6 months ago on Google
    The staff at this store were excellent, Brenna and Eli were very helpful and professional.I would highly recommend this Swatch store,
    1 person found this review helpful 👍

  • 5/5 Zaid 5 months ago on Google
    The lady B and the 2 gentlemen were very nice and helpful. Thank you for the amazing customer service
    1 person found this review helpful 👍

  • 5/5 Sarah T. 5 months ago on Google
    I came in because I was having problems with changing the date on my watch and I was going to return it but, Florence taught me how to do it properly. Thanks!
    1 person found this review helpful 👍

  • 5/5 Olumba K. 5 months ago on Google
    Brenna was super helpful. She was knowledgeable too. I will definitely come back or refer someone.
    1 person found this review helpful 👍

  • 1/5 Rawan K. 1 year ago on Google
    The treatment is very bad, and they do not see the new Omega watches, and they are not always available, but they give certain people an Omega watch.
    1 person found this review helpful 👍

  • 5/5 Izzy B. 1 year ago on Google
    I have had nothing but great customer service when I visit. Sadaf and her colleagues are very knowledgeable about the products and are very patient. No matter how busy the store gets, they're able to assist me and answer any questions I have.
    1 person found this review helpful 👍

  • 5/5 David 1 year ago on Google
    Great service and great prices. Justin and Sadaf were so helpful and offered some excellent advice. Left the shop very happy with a great watch for a family member. Will definitely be back. 👍
    1 person found this review helpful 👍

  • 5/5 Kimberlee E. 2 years ago on Google
    Great store! Staff is super friendly and supportive!
    1 person found this review helpful 👍

  • 5/5 Philip 3 years ago on Google
    Better service than at the Rolex boutique
    1 person found this review helpful 👍

  • 5/5 Matt F. 4 years ago on Google
    Great watches Awesome prices Good staff Buy your next watch here, or your second watch ;)
    1 person found this review helpful 👍

  • 5/5 Let's G. 9 months ago on Google
    Nice shop with good customer service. Picked up the hard to find Moonswatch. They release at 12 pm. We came at 11:40 am and were second in line. They had probably 10-12 available I think. After horrific VAT, it is just $9 more than the US price, so it is even cheaper if you have to pay sales tax here.

  • 5/5 outbound4runner 2 years ago on Google
    Excellent customer service!

  • 4/5 Ali F. 2 years ago on Google
    Good variety

  • 4/5 ROSE A. 4 years ago on Google
    Great watches and nice prices

  • 1/5 John W. 4 months ago on Google
    Went there on a Monday morning at 10:30 am and it was closed! No sign, no nothing! Tried to call headquarters, but no one answers or calls back. Paid $5 parking for nothing! Spoke to someone just now, who says they're supposed to open at 10. No apology, though. I'll try again another day. My Swatch stopped working.

  • 5/5 Lori L. 4 months ago on Google
    I have to share my recent experience at Swatch in Ottawa. I travel across Canada for work and have been at numerous Swatch stores and higher end jewelry locations across the country. I was in Ottawa this past weekend and needed a battery replacement on my watch. After the Remembrance Day ceremonies on Saturday I headed over to the mall mid afternoon. I witnessed an incredible display of professionalism and customer service by the staff, when a very upset customer came in with a badly scratched watch face. The two staff took charge and calmed, reassured and helped fix the customers watch face in a quick, friendly and very efficient manner. I then had my battery replaced after some browsing around and was thrilled to learn it was the Manager Brenna and her Assistant manager Eli that had personally helped the other customer. I will definitely be back to this location for all my future purchases and needs with regards to my Swatch watches. What a pleasant surprise to still see this kind courteous, helpful and knowledgeable staff still exists in retail.

  • 5/5 Mikey G O. 1 year ago on Google
    Great service! Free battery and replaced missing battery cover!

  • 1/5 Ishperry D. 9 months ago on Google
    Rigged raffle for the Neptune, no system at all. Staff were unable to explain the mechanics of the raffle.

  • 1/5 Tina T. 9 months ago on Google
    The site mentions that the store in Rideau center works on Sundays from 10.00 to 18:00 but unfortunately I tried to visit twice for two weeks in row and it was closed till 10:30 . A waste of time and effort. Showing unprofessional customer care

  • 5/5 Agata P. 1 year ago on Google
    Great service and amazing product! You’ll definitely be able to find something for yourself! I was helped by Mahmoud r - he is very knowledgeable and understands exactly what you’re looking for!

  • 5/5 Jean-Pierre S. 4 years ago on Google
    Thank you Lio for such an awesome customer service experience,couple of weeks ago; and for graciously changing my battery .

  • 5/5 André T. 1 year ago on Google
    Great service from Ana! We recommend this store. We have hope that people still care about customers.

  • 4/5 cwcb08 2 years ago on Google
    Friendly staff.

  • 5/5 Ivan 1 year ago on Google
    I have been searching forever to get the swatch/omega MOON watch. Sadaf and the team at Rideau are absolutely amazing. This was a Birthday gift and she was knowledgeable about the product and gave me AMAZING service. Sadaf absolutely made my day and I’m beyond HAPPY. I would highly recommend SWATCH at the rideau centre in Ottawa. Keep up the great service Swatch Rideau. You guys rock !!!!

  • 5/5 Harrison O. 1 year ago on Google
    I'm rating this place very high as I got the best customer service experience. They gave me a very good deal to cover up for my defective wristwatch. Anna was awesome!

  • 5/5 Tina S. 1 year ago on Google
    I purchased a couple of watches from this Swatch store and the staff is fabulous. Both Anna and Mahmoud helped me with my selections. They were both very knowledgeable on the watches and helpful.

  • 5/5 Matt O. 1 year ago on Google
    Visited from out of town and inquired about some watches at the store. Noor served me and was exceptionally welcoming and knowledgeable. Seriously. One of the best customer service interactions I’ve had in quite some time, it was refreshing to be able to discuss watch passions and explore watch options. Thank you!


Call +1 613-695-8878 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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