DO NOT GO TO THIS PLACE!! Horrible experience! I went to this shop twice and the lady working there is so unprofessional and rude. She treated me in a very poor manner the first time and just wouldn’t answer me. I went in looking to get a vintage watch. That first time I just left from her ill-mannered service. I went one other time with my husband and she just kept screaming “one customer at a time” so I told her we are together and she just kept yelling. That lady is so rude and was treating me and my husband so badly when we did nothing to her!! I was going in to buy a watch!! The fact that she replies badly to the horrible reviews she gets says so much about her. It was no surprise when I saw how horrible the reviews are for this place. I should have checked first.

Edit: They've responded to my review but seem to be mistaken me with another person. It isn't an opinion if their reviews are this low, with the vast majority if not all are in regards to their poor customer service and being plain rude. I said the service was rude because they were incredibly hostile throughout the process and the payment was just slammed towards me. No thanks, no greetings. Just rude. Have reduced my review rating based off their rude remarks and response. Replaced the battery on my watch pretty quickly and for a good price and so far, things look great but the service at the front is a bit rude and coarse. Not to be confused with being honest and brash, but genuinely rude and unfriendly. Overall, not the best experience here. Seems like they do decent work, but the service is a huge pain point that seems is a common complaint from reviews everywhere. Can see them becoming a 4+ star business but will require they improve drastically on the customer facing side.

Tried to go in with my mum yesterday. We had three pieces that needed fixing. At first we tried to follow another client in and she yelled out "one customer at a time!!" We waited patiently for her to leave and then attempted to enter when it was our turn. The moment we stepped in (wearing masks I'll add), she began yelling at the top of her lungs that she had said one client at a time. Two of the chains we needed to fix were short and needed to be measured on my neck, but my mother was paying. We calmly explained that we were together and needed to both be there. She continued to yell from across the shop and we scrambled trying to figure out who would stay and who would wait outside. The yelling just got more aggressive and loud so I told my mum I didn't feel comfortable and wanted to go. When she heard me she screamed "OH YOU'RE LEAVING? YOU KNOW WHAT, JUST GO." Safe to say I will never be returning. It's their loss ($150+ dollars they could have easily made if she had simply addressed us with respect). We ended up going to Gold Lobby just up the street where the man was incredibly friendly and helpful. I urge you not to spend money on such awful and rude customer service.

Update to the review: I had my three batteries changed at another place yesterday for $43.47+tax within 5 minutes, plus, with one year warranty on the batteries. Just don’t waste your time and money here. ——— Try everything you can to avoid this place. Rudest attitude of the saleswoman at the counter. Wanted to charge me $101+tax for battery change for my three cheap non-digital watches. Apparently the owner likes to be disputative in the reviews but this is definitely not the kind of attitude clients deserve. I was not expecting such arrogant and abrasive service when I was totally polite walking in for a query.

The light on the clock doesn't work. Furthermore, my Dad specifically asked for a glow in the dark clock. That's not what you sold him. You never mentioned anything about no refunds to my father or my mother. She too was there. We were better served when your father owned the store. You have also done the same thing to other customers that are my family and friends and from what I read in the reviews below. I can't reiterate enough to never go shop at this store! My 82 year old Dad bought a small battery bedside clock on November 4. She charged him $55.40. I had bought my Dad a glow in the dark bedside clock as a gift and gave it to him the next day without knowing that he had purchased this one. We just went to return the clock at the store so he could get his money back. The lady til I him no because they don't offer refunds. Nowhere on the receipt does it say no refund. She was quick to take his money though. We will never go back here. Beware if you ever buy anything here.

I asked them to change my strap, but the idiot-woman-clerk thought that I wanted the battery in my watch changed. In the end she ended up selling me a Swiss battery at half price (at twenty dollars vs 35). I asked to give my old battery back, as it was still working, and they did. Never go to this place, the woman-clerk is some kind of scziophrenic. And they require you to wear masks even though the COVID pandemic was cancelled 2 years ago.

Went in for a 16 mm pin for my watch band. The elderly lady said let me see the watch! I said, what does that have to do with it? I am asking only to buy the part. She was very condescending and said it was difficult to install and would be $25.00 to install the pin. Purely laughable as I was able to install it in 10 minutes, I ended up buying it for $1:00 from another jeweller compared to the $5.75 the Watch Clinic wanted. Terrible customer service as she berated me and said maybe I should buy it from someone else! Just awefull customer service and client skills! Would never step foot in that business again!!!

We had such a terrible experience with this establishment. Everything from the customer experience to the quality of repair to the price to the blatant racism was more than enough for a one star review. If I could give fewer, I would. I brought my husband’s watch in for repair and ended up also paying for a “necessary” cleaning. I was dumbfounded at the price, but gave them the benefit of the doubt. The female owner was extremely pushy and implored me to purchase other items in the shop while I patiently waited for them to retrieve my piece and leave. While this was going on, a youthful, non-white would-be customer entered and started to look at necklaces. His questions were met with arrogance and dismissal and she whispered to me that he clearly did not intend on buying anything and couldn’t afford it anyway. Despite these hideous interactions, I hoped that I would at least get a decent repair job, but nope! Number 2 that we had re-glued fell off after a couple months after paying over $200. Avoid this business at all cost. Absolutely nothing positive to say about them.

I went in for a new battery and to see some watch band replacement options. Although they did seem knowledgeable, the customer service was very poor. After giving some of my criteria a lady working there showed me 4 watch bands, none of which I was overly fond of. When I inquired about seeing more leather options ( they did have a case with many more ) she just put the 4 bands away without discussion and I was given the strong impression “ that’s it , if you don’t like it get out of my store”. Those might have been the only 4 in the price range I gave them but there was no conversation or explanation if that was the case, just “ I’m done with you.”

Awful awful experience. Amazingly poor customer service. Businesses like these are the reason Canadian society is dropping to new lows. Hopefully the pandemic and economic downturn will cleanse such businesses and more customer friendly businesses with proper etiquette and manners can take their place.

Very shady business practices and unpleasant saleswoman at the counter. They prey on people who don't know any better and make prices out of thin air. I was quoted $35 for a battery change, but reading the other reviews here (quoting 70+ dollars for a battery change, $25 for a springbar), it seems like they quote battery changes based on the status and brand of the watch, which is absolutely ridiculous. Every type of watch battery can be bought from watch supply houses for less than $1 and it is less than 2 minutes of work to install one. It does not matter if it's a Casio or Omega, the procedure and cost of battery is the same. The sales woman is also very insistent on upselling different products. I'd much rather speak with the watchmaker and just finish the transaction and go about my day.

Added Note: In response to the owner's comment: The repair is not the issue; your business practices are. Anyone doing business with you should get any estimates in writing. Original Post: We’ve taken in a number of watches to The Watch Clinic for batteries and small repairs over the last few years since we moved to this area. In September, I brought in a watch that had belonged to my Dad and was surprised when the owner, Vivian?, told me that it was a watch of some value. I left the watch with her for an evaluation. When she called, she told me that the watch was worth at least several thousand dollars but that it would require some repair, which she estimated at $1250. We agreed that she would let me know if there were any other costs associated with the repair before proceeding. I called to check in a few weeks later and she told me that the watch was ready, that it would be $2020 - much more than our agreed-upon price. When I pointed out the large discrepancy, she said I was wrong, that I was misremembering - but my partner and I discussed the amount she quoted before agreeing and I made a note of the amount at the time. In addition, the amount she’d quoted was already a stretch for us this year so not an amount I’d be likely to forget. Still, there we were, she with my Dad’s watch and me with little choice so after some tense back-and-forth, I agreed to come pickup the watch and pay her. When I came in, I asked for a Certificate of Authenticity, something to show if we decided to sell the watch. She refused but agreed to write a hand-written receipt. When I pulled out a credit card, she said I’d save $65 (I think it was) if I paid by cash - so we found a bank machine to try and avoid paying even more. The bottom line is this: The work done there seems to be thorough and expert but it is critical that you get any estimates for work in writing. I trusted them to my dismay and, sadly, we will not do business with them again.

Thank you Vivian for cleaning my gold today and giving me some ideas of creating a new piece of jewelry ftom old gold rings that i am not wearing. I see the passion you have for your business. Totally recommending you to my friends.

It is amazing to walk into a business and see how much they care about the service they provide and the products they sell. The family run business is carried by Vivian, who is there almost every day. Definitely going there for all my watch needs . From bands to repair, they impressed me.

Went in here a couple of years ago and promptly left because of the rude Karen. Went back in today, needed a watch battery replacement. Same rude and abrasive Karen. The sign outside says 10$ ("and up" to be fair) for a battery replacement. When I asked her the cost, she told me it would take until tmr and cost 38$. I was surprised at this, as it is more than 50% of the cost of the watch (didn't say no at this point). Her response to my inquiry as to the price was "If you don't like it, don't get timex" There might be something to that, i don't know, but at that point I just left. If you want a MASTER CLASS on customer service, go see the Karen at this store. (After response from owner) "There is no KAREN!" Lol. Spoken like a true Karen. So Karen, walked down the street, had the battery replaced inside of 10 minutes for 15$. Thing is, I probably would have paid you the 38$ if you hadn't been such a.....Karen. :)

I am so pleased with my ring. The design is modern and classy. The customer service was outstanding and all my questions were answered with such professional knowledge. Highly recommend this shop.

I have a 100 year old barometer that I was sure was broken beyond repair, but they managed to fix it fairly quickly (within a few weeks). I’m very happy with the service that I received, plus, it’s good to know that they can fix many things other than watches. It has the feel of an old Mom & Pop type business - they’re very welcoming and appreciative of their clientele. I wouldn’t hesitate to return for future business or to recommend them to others.

I have visited this shop many times and have always been completely happy with the service. More than once I have been told by other shops that a particular watch is not repairable only to have the work completed at The Watch Clinic. They also have a terrific variety of watch straps. Service is always friendly and attentive. Thank you.

A fascinating shop with a museum-like collection of watches and clocks, many for sale at a range of prices. I went in to change my watch battery. They replaced it for $12 less than the quote I had received at a jewellery store. They did the replacement while I waited, in only about ten minutes. The jewellery store wanted two days!

Excellent service and fair prices. Truly a pleasure to have in the neighbourhood. Swapped my batter and added a new watch band in less than fifteen minutes. Cannot recommend the watch clinic enough !

These people really know their stuff. Quick easy service friendly and polite. Kind of seems like people are ganging up against them in the comments, are these people adults? I remember I used to be a friendly place.

Vivian is not only an expert in watch repair, she has a keen eye for jewellery. She helped me pick out a gorgeous chain for my pendant. Excellent service!

I am honestly shocked by the amount of low reviews because Vivian is the sweetest soul with the kindest attitude. She’s very knowledgeable, client focused, and great to be around. I took in my watch for a battery change and because part of it was stuck - and they fixed it fast and well. Trustworthy place with amazing people. Thank you!

This has been one of the best customer service experiences I have had in a long time. The owner Vivian is one of the most passionate ladies I have ever met. Beautiful selection of watches and jewlery antique and novel alike. Fair prices, good people. Ottawas best in my opinion. Thank you watch clinic!

I just went in to get my watch battery replaced. They were so great! Super great service! Very nice clerk - she was very friendly and personable! I know where I'll be going for any future watch related business!

Awesome service! The lady was very helpful. I bought a beautiful silver necklace that I wear a lot. I also had my husband’s watch repaired and got it back in a week.

I can’t recommend The Watch Clinic enough, especially if one is interested in antiques. Fernando and Vivian went above and beyond to fix my broken heirloom clock. It’s obvious they care deeply about their clients and their work and I appreciated talking antique clocks and watches with them.

Have brought in many family heirloom's here for repair and each time service has been excellent! Vivian is straightforward, caring and provides excellent service which I trust and will continue to support!! Will add photos when I receive my most recent repair back.

Vivian and team are marvelous. I truly appreciate the professionalism and knowledge. So many beautiful things to purchase. My mantle clock was fixed perfectly, and I will be servicing my Omega there for sure.