1/5 Mike B. 1 year ago on Google
If
you
and
your
family’s
lives
have
been
turned
upside
down
by
emergency
surgery
and
you
desperately
need
medical
equipment
and
advice,
BE
SURE
TO
GO
SOMEWHERE
ELSE.
We
called
for
information
ahead
of
time
and
were
quite
reasonably
told
it
would
be
easier
to
be
helped
in
person
because
the
product
did
not
include
all
dimensions.
As
soon
as
my
children
were
home
off
the
school
bus
my
wife
raced
over.
Yes
we
knew
we
were
cutting
it
close
with
a
5pm
closing
time
so
I
called
ahead,
this
time
requesting
that
the
three
possible
items
be
brought
forward
to
the
cash
(to
shorten
the
process).
I
was
told
by
the
operator
that
the
staff
who
manage
the
inventory
were
busy
with
clients.
Fine,
again
I
understand.
My
only
option
was
to
leave
a
voice
message.
I
figured
an
employee
may
not
rush
to
check
a
voice
message
20
minutes
to
closing
so
I
hoped
the
operator
could
let
the
staff
know
once
they
were
free
again
but
that
was
not
an
option.
I
figured
the
operator
and
staff
must
not
be
near
each
other.
Turns
out
that’s
not
the
case.
My
wife
arrived
and
between
4:40
and
4:50
she
was
provided
multiple
options
and
was
correctly
told
again
she
had
very
little
time
to
decide.
I
don’t
think
the
staff
appreciated
that
since
the
item
was
for
her
bed-ridden
husband
she
needed
to
consult
me.
As
soon
as
she
called
me
the
staff
repeatedly
reminded
her
that
time
was
running
out
and
at
4:55
she
was
told
it
was
too
late.
Sorry.
Go
home
without
our
product
and
wait
15
hours
until
we
re-open.
Our
products
that
are
designed
for
safety
and
to
make
sure
you
don’t
end
up
back
in
the
hospital
I
guess
are
not
important
to
my
recovery?
Bottom
line,
for
a
business
that
helps
people
during
some
of
the
most
difficult
times
in
their
lives
you
would
think
‘compassion’
would
be
built
into
the
job
description.
Apparently
making
sure
the
door
is
locked
and
the
lights
are
off
at
exactly
5:00
is
of
greater
importance
than
their
prospective
clients’
safety
(even
though
there
was
no
threat
of
us
keeping
them
from
doing
that.
I
knew
the
timeline,
and
if
I
didn’t
I
could
certainly
hear
the
ladies
through
the
phone
telling
us.
By
the
way,
are
we
not
long
past
the
days
of
written
invoices?
1-2
minutes
to
process
a
single
transaction
is
not
unheard
of
anymore.
But
I
think
I
know
why
their
business
is
“formerly
Canada
Care”,
because
no
one
there
seems
to
have
a
caring
bone
in
their
body.
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