National Seating & Mobility (formerly Canada Care) image

National Seating & Mobility (formerly Canada Care)

Medical supply store

😠 Very disappointing customer care. I would not recommend. People often mention time, service, company, staff, Canada, equipment, told, Care, helpful, friendly,


Address

1644 Bank St, Ottawa, ON K1V 7Y6, Canada

Website

www.canadacaremedical.com

Contact

+1 613-702-2015

Rating on Google Maps

3.90 (66 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 8 am to 5 pm
  • Thursday: 8 am to 5 pm
  • Friday: 8 am to 5 pm
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 8 am to 5 pm
  • Tuesday: 8 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: time (17) service (15) company (10) staff (9) Canada (9) equipment (8) told (8) Care (7) helpful (7) friendly (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Lilianne L. 3 years ago on Google
    My two Grandsons are visiting from out of town and are helping me to fix my Go Go Scooter. They dropped off the battery here to be checked. I was having difficulty getting into the car and we were running a little late. My daughter phoned to tell them we were on our way. They said no problem the battery was waiting at the cash. She arrived at their door at 4:59 exactly (thank goodness for phones!)- there were at least 6 employees in the store and the lights were on. She knocked on the door, several employees looked right at her and did nothing. A number of them turned their back on her, no friendly gestures, only rude stares.
    3 people found this review helpful 👍

  • 1/5 Griffin B. 3 years ago on Google
    Very disappointing customer care. I would not recommend.
    3 people found this review helpful 👍

  • 1/5 Mike B. 1 year ago on Google
    If you and your family’s lives have been turned upside down by emergency surgery and you desperately need medical equipment and advice, BE SURE TO GO SOMEWHERE ELSE. We called for information ahead of time and were quite reasonably told it would be easier to be helped in person because the product did not include all dimensions. As soon as my children were home off the school bus my wife raced over. Yes we knew we were cutting it close with a 5pm closing time so I called ahead, this time requesting that the three possible items be brought forward to the cash (to shorten the process). I was told by the operator that the staff who manage the inventory were busy with clients. Fine, again I understand. My only option was to leave a voice message. I figured an employee may not rush to check a voice message 20 minutes to closing so I hoped the operator could let the staff know once they were free again but that was not an option. I figured the operator and staff must not be near each other. Turns out that’s not the case. My wife arrived and between 4:40 and 4:50 she was provided multiple options and was correctly told again she had very little time to decide. I don’t think the staff appreciated that since the item was for her bed-ridden husband she needed to consult me. As soon as she called me the staff repeatedly reminded her that time was running out and at 4:55 she was told it was too late. Sorry. Go home without our product and wait 15 hours until we re-open. Our products that are designed for safety and to make sure you don’t end up back in the hospital I guess are not important to my recovery? Bottom line, for a business that helps people during some of the most difficult times in their lives you would think ‘compassion’ would be built into the job description. Apparently making sure the door is locked and the lights are off at exactly 5:00 is of greater importance than their prospective clients’ safety (even though there was no threat of us keeping them from doing that. I knew the timeline, and if I didn’t I could certainly hear the ladies through the phone telling us. By the way, are we not long past the days of written invoices? 1-2 minutes to process a single transaction is not unheard of anymore. But I think I know why their business is “formerly Canada Care”, because no one there seems to have a caring bone in their body.
    2 people found this review helpful 👍

  • 1/5 Steevax X. 1 year ago on Google
    Avoid this place as though your life depended on it because it might. If you crave abuse, being disrespected, seeing the elderly routinely being brought nearly to tears by all this, and having your confidential information chatted about like the weather, then by all means walk through those doors. There's More - - - Way More - - - but I'm tired. The young man who runs the Service Dept, Mr. Sylvie, needs to go back to People School. If you told me that the positive reviews on here were All written by their mother, I would believe you Instantly. Avoid.
    2 people found this review helpful 👍

  • 5/5 Gerry O. 2 years ago on Google
    I just had a Bruno chair lift installed and I would like to thank Canada Care from start to finish for their friendliness and professionalism. I am a customer for other things,re scooter and supplies and they always take time to look after my needs. I have been to another business that was the opposite. I would recommend Canada Care to anyone . Thanks again everyone for a good job!
    2 people found this review helpful 👍

  • 1/5 Linda B. 1 year ago on Google
    An appointment was made for compression stocking measurement... I arrived they had no appointment, yet my husband received confirmation of the appointment day/time. Shariah spent more time disputing no scheduled appointment versus the time it would take to do simple measurements!! It is evident that discussion and disputing was more important than making this right. this was not a mixup as they had me nowhere in their schedule.
    1 person found this review helpful 👍

  • 5/5 Christina S. 11 months ago on Google
    They got me my first wheelchair and now they're helping me again. The staff is super awesome, friendly and very helpful. Couldn't ask for better
    1 person found this review helpful 👍

  • 1/5 John R. 1 year ago on Google
    I need my cane told me they will charge for delivery. Never had an issue before. As a former automotive parts manager, we offered free delivery regardless of insurance or not. Customers are for lifec
    1 person found this review helpful 👍

  • 5/5 Richard O. 4 years ago on Google
    Can't say enough about Canada Care's equipment service and their staff. Our home-installed platform lift stopped working after 9 years of trouble-free use. The technician (Alex) traveled 45kms that same day and, having to disassemble the unit by himself to get to the problem, resolved the issue within one and a half hours. Great effort by him, and many thanks from us.
    1 person found this review helpful 👍

  • 5/5 Heather P. 1 year ago on Google
    Canada Cares is a reliable, fast and compassionate company! The service they provide is exceptional! The work they have done installing and maintaining my brother’s ceiling lift and other medical devices is so much appreciated! They are friendly and treat my brother with total respect. They go over and above the call of duty. They absolutely DO care. Thank you so much Rae, Alex, Andy and Sylvie!
    1 person found this review helpful 👍

  • 5/5 Karen T. 1 year ago on Google
    The service team at CCM lead impecably by Sylvie Belisle is simply the best in Ottawa. Every time I call I get a quick response.The technicians are well trained and put client satisfaction as their top priority (Alex 5 ⭐️ plus). Issues are explained quickly and thoroughly so I can make an informed decision. I just feel that the team is there to help me no matter what which is a great feeling to have.

  • 2/5 Ash C. 11 months ago on Google
    Company that makes its money on "helping" seniors. Doesnt really help. Asked them to move my clients old chair to the garage and apparently it's not part of their job. It's a liability. Umm. I order a mattress and my old one is taken away. We just asked to have the old chair moved to the garage. Clearly they dont understand what working with seniors entails. The men there that day did remove it but the company still has its unhelpful rules and if there was other ppl there that day they may not have been so helpful. I am telling my 50+ clients about their "services"!

  • 5/5 Cheryl C. 4 months ago on Google
    I met with Tanya and she was extremely knowledgeable regarding the products offered by her company. Tanya’s friendly attitude made it easy to discuss other devices which may help my husband with his mobility. We purchased a walker and will be buying others items at this company.

  • 5/5 Richard Merrill H. 1 year ago on Google
    I took a bad fall during a blizzard and had to have emergency surgery done on my leg. National Seating and Mobility was recommended to me for a stair lift and other medical equipment that I could use. I am very pleased with the stair lift and several other helpful products that Sylvie and Luc suggested and provided for me on short notice. I highly recommend their company and especially their thorough and pleasant service.

  • 5/5 Glenn M. 7 months ago on Google
    Many thanks to Steve for fixing my wheelchair at the last minute. I can’t say enough on how I am treated as a valued customer. The service department is top notch. I called as I had a brake handle not working properly and was leaving the following morning for a two week trip to Newfoundland. Steve had the part I needed and fit me in to do the work. He also took the time to clean the hair around my front wheels to save a wheel bearing replacement. Many thanks again National Seating and Mobility and especially Steve for doing the work.

  • 1/5 Scott F. 5 months ago on Google
    We have dealt with one salesperson for a number of years. We have bought three motorized scooters, replacement batteries, two power chairs, special chair side table, shower bench and referred a number of friends and family to this business. Well no more! We left a message for the rep inquiring if there was a market for them to buy back a gently used scooter and received a reply promising a call back the next day which never came. We forgot about the inquiry until earlier today and texted the reps company phone. The respondent told us that the sales rep was no longer with the company and asked how they could help. We didn’t pick up on the fact that this was the sales rep’s boss and asked where he was working, how he was doing and inquired about selling the scooter back. The response was short and sweet stating that this was the boss and they don’t buy back equipment. Frankly it came across as being rude. I don’t believe in giving a poor google review unless I give someone a chance to respond and I texted the boss saying that this came across as being rude. I waited and waited and received no reply so my husband called. She proceeded to tell us that they have had many issues with this sales rep’s past clients to the point of being “inundated” with complaints. In my opinion it’s not professional and not a very nice thing to say to the public. I’m sure when someone moves on for one reason or another things will come to light but is it really necessary to throw him under the bus? As we continued to make the point the text came across as being rude she totally denied it or acknowledge my feelings about the matter even talking over me at times and snickering near the end of the conversation. As neither one of us was backing down she politely terminated the call. And with that I am terminating my relationship. And unlike the boss, I will not name her in this unflattering post.

  • 5/5 Cal S. 4 months ago on Google
    So happy to have met Alex Lalonde. He is a treasure. He was so helpful and informative. He spent 2 hrs with me. This is the first time I have had a full adjustment to my chair. No one has ever done that before. It really makes a difference. So grateful. Liz Matte

  • 5/5 June C. 4 months ago on Google
    Mark was fast, efficient, tidy and friendly when installing grab bars in my bathrooms. I had talked to a couple of handyman who said that drilling into tile was tricky, but Mark did the job super easily and well.

  • 5/5 Christina N. 9 months ago on Google
    Long time customer. 2nd walker I have purchased here. I now know you should bring your walker in for service about every 6 months but even though I hadn't known that, mine lasted 6 years! Excellent customer service and much thanks to Howard and Steve in service for their kind assistance. Wide arrange of medical supplies and mobility items. THE place to go in Ottawa!

  • 5/5 Sheryl M. 1 year ago on Google
    I purchased a hospital bed for my father from national Seating & Mobility and were very pleased with the service. I was able to get updates from the company regarding the planned delivery date, which ended up being the date that I had hoped for. As well, the technicians who brought the bed and installed it were excellent. They were friendly, helpful, and very knowledgeable. I will use this company again in the future, if I need any mobility aids for my dad or myself.

  • 5/5 Erin L. 3 years ago on Google
    Canada Care Medical is an amazing place to visit. It has all things that are helpful to ease disabilities at home and to increase accessibility. The staff are helpful, knowledgable and skilled. Not only do they rent equipment but also sell new equipment and service both. Thank you to Canada Care Medical for their assistance over the years.

  • 5/5 Vickie N. 2 years ago on Google
    I would like to give the biggest thank you to Tanya in the order desk department for all the help she gave me this week. She pulled together everything I needed quickly in order to get my husband home. She arranged delivery of the wheelchair to be go directly to him at the hospital, and made the experience much easier for me. Thank you to the entire team at Canada Care for everything !!!

  • 5/5 Neill C. 4 years ago on Google
    I have had multiple experiences with the Service Department dealing with mobility aids and I couldn't be more delighted. I am frequently a tough client; my wheelchairs go through 1,000 kilometres or more in the run of a year, and most of them are in the worst terrain imaginable - the sidewalks of Ottawa! I have used quite a few service shops around Ottawa but my search for a shop that listens to me and is not out to gouge me is over! Thanks very much for your excellent work, Canada Care, ably led by Sylvie Bélisle.

  • 5/5 Judy B. 3 years ago on Google
    I have only had excellent service from the greeter to the sales and the service staff who all remain consistently cheerful, knowledgeable and go above and beyond in every encounter I have had with them over the last several years. They also answer the telephone which to me is HUGE!! Thank you all for making my job of helping seniors with their mobility needs so much easier!!

  • 4/5 Marc G. 3 years ago on Google
    Edit, went back in and felt I was treated fairly. My brace was replaced with a similar product. I am much happier with my experience and would return if I need another product that they carry. Extremely disappointed with the customer service. I have a compression fracture in my lower back and need a brace. I went in to buy a brace and was convinced to buy the higher end one before leaving. The Velcro closure failed within one week so I went in to see what they could do. I was told that they were unable to take it back or replace it after only one week of use and that it was my problem. Was pretty upset as I need a brace on my back at all times right now. It felt like they were looking out for their overhead rather than providing actual client care. I would strongly recommended finding what you need elsewhere.

  • 1/5 Paul S. 2 years ago on Google
    Service is poor . Every time I’ve been there it’s like I’m doing them a favour to spend my money there. Last time I ever go there was today

  • 5/5 John P. 3 years ago on Google
    Recently had to rent an electric wheelchair and other equipment. The delivery and quality of the equipment is amazing. I had a request for service and the response time was within an hour and a 1/2, the technician listened attentively to my concerns and took the time to check all the systems. Alex is an amazing technician and a definite asset to the company.


Call +1 613-702-2015 Open on Google Maps

Amenities


  • Payments
    • ✓️ Cheques
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

Trends



Last updated:

Similar Medical supply stores nearby

Last updated:
()