Orleans Urgent Care Clinic image

Orleans Urgent Care Clinic

Walk in clinic Urgent care center

😠 Very disappointing to go to the place d orleans urgent care clinic after taking care of my self for 2 year. I never got to go to any clinic coz never got sick but they make us wait for 3 hours out side in -10 and I got flue being outside. Actually I came for my ear infection and got sick thanks. The... People often mention clinic, wait, hours, doctor, care, time, people, staff, line, told,


Address

1220 Place d'Orléans Dr, Orléans, ON K1C 7K3, Canada

Website

www.urgentcare.ca

Contact

+1 613-841-5389

Rating on Google Maps

2.60 (476 reviews)

Open on Google Maps

Working Hours

  • Monday: 8 am to 9 pm
  • Tuesday: 8 am to 9 pm
  • Wednesday: 8 am to 9 pm
  • Thursday: 8 am to 9 pm
  • Friday: 8 am to 9 pm
  • Saturday: 8 am to 3 pm
  • Sunday: 8 am to 3 pm

Featured Reviews


Frequently mentioned in reviews: clinic (40) wait (30) hours (29) doctor (28) care (24) time (22) people (22) staff (21) line (17) told (17)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Habiba M. 1 year ago on Google • 124 reviews
    ***** Yes, you have to wait but it is expected when you do not have an appointment. The nurses were nice and understanding. The desk person was very helpful. The X-ray technician was nice and helped a lot. I saw Dr. Stewart. He was very professional and nice. He understood my worries and took his time to explain what was going on and what to do. Thank you guys.
    7 people found this review helpful 👍

  • 1/5 Abigail M. 1 year ago on Google
    I feel what happened today needs to be addressed by Orleans Urgent Care Management. I arrived at exactly 8 am this morning, June 15. I waited in line for 45 minutes and there was no movement. The only movement was when a few patients standing in line left. I decided to go to the front door and make sure the clinic was open. When I got to the front door, I asked the people standing there if they had seen anyone go in. They said no. I asked if I could cut in line and open the door to which they agreed. Approximately 8:45 am I opened the main door to the clinic but did not enter as there was a patient and nurse right inside the door. I calmly explained that there was no movement in the line since the clinic had opened except for people walking away. I asked her if there was a problem with triaging patients since there were roughly two patients inside the clinic at that point. She very quickly got defensive and came towards me at the door, she was immediately upset stating that this was her "reality for the last two weeks" If I wanted medical attention, she gave me a list of places I could go. I told her that if this was her reality for the last two weeks, perhaps there was someone I could talk to help ease her stress. Perhaps triaging patients could be done differently? Perhaps two nurses could triage during high volume times. Her response is why I am writing an email. She told me to call Doug Ford, she told me to call my MP, she told me to call the family physicians who were not seeing their patients. This is obviously a very emotional response to a much bigger problem than how the triage was working. So, I calmly asked if there was someone available for the problem at hand. At this point she very loudly starts accusing me of abuse, tells me that I am not allowed in her clinic without a mask (I was unaware of the requirement and immediately asked for a mask although I was not in the clinic but in the doorway). Once again, she loudly states she will not tolerate abuse. I look around and see that everyone in the clinic is standing there silently. I have a low tolerance for abuse of any kind and was appalled that this nurse - a health care provider - was unable to moderate her own emotions. In this situation, in her treatment and accusations of abuse in a public place seemed to be her way of lashing out because she felt she could. To make the situation worse as I turned to leave, she loudly announces "That's it! I'm locking the door." I am highly concerned that this attitude (Go somewhere else if you're not happy and if you're not happy its abuse towards me) in an urgent care clinic could do more damage than good and I would recommend the nurse responsible is held accountable for her actions and her words. I am hoping there is video/audio footage of this so you can understand the ridiculousness and disrespect in her response to a simple and valid question. I am not writing this without recognizing the stress that has covered the health care system for the last few years. I am writing this with that stress in mind. If we continue to let health care providers treat patients in this way because of a systematic failure, but do not hold health care providers to a basic standard of "do no harm" what can we expect your clinic, the hospitals or doctors’ offices to look like in the next few years? As a clinic, if you would like to adhere to the expectations of mutual respect, I think that there should be respect if treatment in a timely manner is in question or not. Respect towards a patient, as well as respect towards the staff. If they had opened the clinic late that may be another reason there was no movement, if they don't have the staff they need, that could be another reason. I do not see the problem or disrespect in asking and I most definitely would not define my questions as abuse. **This letter has been sent directly to OUCC and edited to fit character limits on this review**
    8 people found this review helpful 👍

  • 1/5 K O. 1 year ago on Google
    By far the worst place I have ever been still in the room waiting for doctor for over an hour and a half dirty and needs to be clean nurses don't seem to care and have attitudes there stuff all over the wall and I'm afraid to touch anything seems like everyone else is important and you get left behind next time I will not be coming here. Very upset and the worst for people with anxiety you will be trapped in the room for more time then you ever expected force you to keep door closed and rude when you ask questions don't come here
    7 people found this review helpful 👍

  • 3/5 jaclyn 1 year ago on Google
    I came on a Tuesday, at approximately 9:30am and there was quite an extensive line. I waited 3 hours outside, and an other two and a half inside. My recommendations: 1. bring something to sit on, it's going to be a long wait. 2. Bring something interesting to do, it's going to be a long wait. 3. Come before 12pm, as I waited in line I was told that they had reached their daily quota of patients at that time. I also recommend that you watch out for people cutting in line, as I had a lady assume I would hold her spot for her while she could wait in her car. Was not pleased as it was pouring rain, and I did not say I would keep her place. Ironic part, the lady was not sick so she could've waited in line, it was her son that needed care. Doctor was not awful, but I spent 40 minutes waiting in the room, for the doctor to barge in without knocking. Was quick and gave me a referral to the physio and a prescription. Would recommend as an alternative to the ER, but expect to wait a couple of hours.
    7 people found this review helpful 👍

  • 5/5 Nina R. 1 year ago on Google
    Just got back from a visit with my 11 year old today and have to say, all things considered, it went well and was an ideal alternative to the hospital. Waiting outside was colder than I expected (we were in the shade, and it was a windy spot). I should have brought a puffy coat. I arrived at 7:30am, it opened at 8am, there were about 12 people ahead of me, and I got in just before 10am. I let my son wait in the car, and summoned him out as place holder in the line when I needed a sip of water or to use the washroom. (One individual from the line navigated their way inside the clinic and needed to be COVID screened before using the facilities.) The woman who let us in, screened and registered us was very friendly yet down to business to get things done. I watched her with the little girl right after me, and she was so sweet caring for her. My son had an X-ray and spoke with the doctor about his results within minutes, and then he was immediately swept away to have a cast thrown on. Everyone there was very prompt and efficient in taking care of us! We were out of there by 11am. Thank you to the staff of Orléans Urgent Care!
    7 people found this review helpful 👍

  • 1/5 Sally R. 1 year ago on Google
    Came to this clinic at 9am on a Sunday only to see the most crowded waiting room, despite the fact that Google claimed it was unusually slow. It was filthy in there. Miraculously I found a seat and sat for over 2 hours desperately waiting. Within that time, only 2 people were called in to wait in a room behind a glass wall. The person registering the patients was really loud and seemed to not care much about patient privacy because you can hear a lot of patient information. After another hour, I gave up and left as only 2 more people were called and noone seemed to be even leaving the facility, not sure what was going on in the back? I would definitely not recommend coming here unless you have all day to wait, (that's if you get there before they've reached capacity)a strong tolerance for standing outdoors for hours. Ps I was number 52, and after 3 hours, they went from number 20 to 24. I still had 28 people ahead of me. I think I'd be waiting until midnight at the rate they were moving.
    5 people found this review helpful 👍

  • 1/5 Haley M. 1 year ago on Google
    So much for urgent... Needed to see a doctor for a reoccuring issue when my doctor's office was still out of power after the large storm we had. Get to urgent Care (almost an hour away from my home) just to be told that despite doing the covid symptom intake form, people are not allowed waiting in the facility. I went in at 1:45pm and was told that I would only be getting a call to drive all the way back to see a doctor by 6/7pm. It would almost be worth it to go wait in triage at the hospital. At least you're not wasting gas with these crazy high prices.
    5 people found this review helpful 👍

  • 1/5 Brittany C. 1 year ago on Google
    What a HORRIBLE experience for anyone who isn’t mobile. I waited 2.5 hours OUTSIDE in the rain, only to be told to come back in a few hours for an appointment, when they’re ready for me. I don’t have a car. I’m sick and magically found a ride there but had no one waiting for me. I had to go back home, still sick, with no way back to the clinic. What a HORRIBLE experience. Zero customer service as well. Health “Care”?!? Right. Only if you have a vehicle go to this clinic. Wow
    5 people found this review helpful 👍

  • 2/5 Lauren M. 1 year ago on Google
    The mask mandate is no longer in effect, so unfortunately I don’t carry a mask with me. Urgent Care, a medical establishment, does not provide masks to their patients. I waited outside in the cold for 30mins and when I got to the door I was told I couldn’t enter without a mask, so I asked if I could have a mask and was told they don’t provide them, all while letting everyone in behind me go in to pull a number to register. I had to get a mask from a gentleman standing in line, thank goodness he had a spare, by the time I made it in I was 15numbers in behind what I should have been. A 1hour clinic trip will now be 2+
    4 people found this review helpful 👍

  • 1/5 Stella S. 2 years ago on Google
    Not surprised at the lack of stars for this place. Checked opening hours before I left. Listened to recorded message that explains they don’t give waiting time over the phone. Dialed “0” for receptionist on four different calls. Each time no answer. Decided to drive down, arrived at 7:38 pm ( closing time is 9 pm ) and was refused service, because “ we’re full to capacity”, although there was no one in the waiting room. I explained I called several times and no answer, but she said she didn’t hear the phone. Really? Which receptionist doesn’t hear the phone?
    3 people found this review helpful 👍

  • 5/5 Raven A. 1 year ago on Google
    This clinic is amazing. My son and I are always registered and seen under 3 hours. My son has chronic ear infections so we visit here LOTS for antibiotics. The doctors are always amazing with him, (he's 3) I feel we are never rushed. They have gone above and beyond with myself with testing that my own doctor has never done. Yes, it's hard to get through sometimes, you just need to be patient. They are doing the best they can.
    3 people found this review helpful 👍

  • 5/5 SNEH J. 5 months ago on Google
    We reached at 8.10 but there were already 50 people ahead of us and so better try and reach early. The staff however was courteous and efficient. They tried their best to accommodate everyone. I went to get a foreign body removed from my foot and it took about 6 hours including the procedure which was pretty good looking at the ER wait times.
    2 people found this review helpful 👍

  • 5/5 HAPPY F. 1 year ago on Google
    Updated my rating: After a horrible experience, last week, with a different doctor at this clinic, who ignored my child's injury by making a medical assessment, without actually LOOKING at the problem?! I came in today and had a wonderful, compassionate experience. From the first nurse at the door to the end of my visit, my child and I were treated with the utmost kindness and compassion, at a time it is incredibly needed most. Yes, the hassles of waiting is annoying, but it's the state of our healthcare across Canada. I think the staff at this clinic are amazing and trying their best, with this situation. A HUGE thank you to Dr. Stewart. In 4 years, since moving here, you treated me with the care, attention, and compassion that I haven't yet experienced here. You are a fantastic physician
    2 people found this review helpful 👍

  • 5/5 IrishGirl271 1 year ago on Google
    My mom had an unfortunate fall and broke some bones in her hand. She was in a lot of pain and everyone at the clinic was so incredibly helpful. We had to wait a little while outside the clinic and socially distance. Once it was our turn, everything was so professional and efficient. She was registered and assessed right away. She went immediately to x-ray and then was put into an exam room. She saw the doctor shortly after. Dr. Aubin was excellent. He was thorough and compassionate. I can't say enough good things about our visit. We were so happy that everything could be handled right on site and we didn't need to head to the hospital.
    2 people found this review helpful 👍

  • 1/5 Areeba H. 2 years ago on Google
    After hearing things have gotten better here I decided to go today.. me and my 3 year old waited outside for an hour only to be told the doctor can't see us becuse he has a cough which is a covid symptom although we had a negative test from a day ago!! We were told we will be called within an hour and no calls came in. I am going to cheo now but i couod have gone in morning without wasting all this time.
    2 people found this review helpful 👍

  • 2/5 Nick 9 months ago on Google
    May 2023: I arrived 30 minutes before opening and it took 9 hours to finish my visit: 3-4 hours to wait for your number to be called for registration, another 3 to get called into a waiting room by name, and depending on your condition; another hour or two to be checked by a nurse, wait for a doctor and get treated. The nurses seem to have no idea what they're doing (one stating the heart doesn't have muscles when describing my pain) but the doctors are well experienced. Either arrive 2 hours early, or come between 11am to 12pm since I noticed even those coming in late before the noon cutoff had a shorter overall wait time than me (treated about an hour or two after me despite coming in 4 hours later). Pro tip: I'd do errands while waiting for your number, it's usually about 10 numbers per hour so grab breakfast or something. If it's an emergency GO TO THE ER. Something needs to be done about this at our next provincial and federal election so please vote wisely.
    2 people found this review helpful 👍

  • 1/5 Jessica 2 months ago on Google • 9 reviews New
    No triaging whatsoever, which is not at all appropriate for an urgent care clinic. They leave people on hold for hours and lie about forgetting you there. Not everyone is mobile enough to be able to come down there to ask a simple question, and it's really unacceptable that the receptionist completely ignores the phone. I don't know why they call themselves urgent care, there is no sense of urgency on their end and there is no care.
    1 person found this review helpful 👍

  • 1/5 Brandie C. 1 year ago on Google
    While understanding it is a first come, first serve establishment, the service is incredibly foul. They make people wait outside in the cold for hours on end, dont provide masks for those who may have forgotten theirs. Only to be denied at the door after standing in the cold and nearly losing a limb. Staff is very rude and make it quite evident that they hate their jobs and are miserable. Thumbs down guys!! It costs nothing to smile and be kind
    1 person found this review helpful 👍

  • 5/5 Adrianna R. 8 months ago on Google
    I went to Orleans Urgent Care this week I was there at 7:25am and there was already a line up. I was willing to wait because I was in so much pain, I knew I’d get what I needed here. The wait was about an hour and a half. The receptionist was friendly, the nurses were nice. And I was so great full that the Dr I spoke with asked me the right questions and listened to me. He was then able to assign me the proper medication for my pain. Thank you so much!
    1 person found this review helpful 👍

  • 5/5 Castiel666xD 1 year ago on Google
    Long wait times but that’s because there is just so much demand - a line of 30 patients before they even opened at 8am. Nurses, support staff and Dr were all very pleasant, clearly explained the process and apologetic for the wait times. Overall a great experience
    1 person found this review helpful 👍

  • 5/5 Trevor G. 8 months ago on Google
    Had to have a large cyst removed from the middle of my back. I arrived at 930am. Having never been there before, I took a number to register....3 hrs later.....I was registered. 2 hrs later I was in an exam room. By then end of the following hr my cyst had been removed painlessly. 3:30pm ish...i was on my way. This would have taken at least 12 hrs at a hospital. The staff were efficient and courteous. I'll definitely make use of this facility if I have future need.
    1 person found this review helpful 👍

  • 2/5 J N. 1 year ago on Google
    You have to wait outside in the cold for over an hour to get inside. Only to be greeted with the crankiness nurse when you finally get inside. Even her tone to everyone is very nonchalant and like she hates her job. Not very welcoming. This place needs more staff and friendlier nurses. Also she asked “do you have a mask?” I said no. She said we don’t have one you have to buy one at pharmacy. Its $1 plus tax so make sure you remember yours as they don’t give for free. The doctors were great.
    1 person found this review helpful 👍

  • 3/5 Katrina M. 1 year ago on Google
    Considering the healthcare cuts happening in the province, this clinic is quite good. The bulk of your wait time will be outside as you wait to get inside to register but once you’re in and registered it’s honestly quite fast. The nurses I spoke to were prompt and polite and the doctor was very kind and knowledgeable. If you have to have any follow-ups you get a “fast track” card to skip the huge line as well! Their pharmacy is also fast and affordable.
    1 person found this review helpful 👍

  • 5/5 hibba 5 months ago on Google
    First time coming to this clinic and everyone was soo helpful and kind. They helped me with all my questions and concerns. We can’t control the wait times nor can we get mad with the shortage of staff. They are trying their best and that’s all we should be grateful for, it’s a strange time for everyone so we shouldn’t disrespect the nurses and doctors who help us! Thank you for all you do and for helping me with my leg!
    1 person found this review helpful 👍

  • 5/5 Sarah R. 2 years ago on Google
    Always exceedingly kind and knowledgeable. I’ve been coming here for years and have had nothing but really good experiences. You can tell how dedicated they always are to helping their patients. Very good bedside manner.
    1 person found this review helpful 👍

  • 1/5 Marie 4 months ago on Google
    The lady at the front desk was very rude when I came to this clinic in early November. A woman with a sick baby came in and she refused to google the adress of CHEO for her. With my symptoms and my family history, the doctor I needed a colonoscopy to be done within 2-3 weeks. After a few weeks had passed I called to ask at which clinic they sent the referral. They said they sent a fax 4 days after I had been to their clinic. I called the colonoscopy clinic and they said they never received a fax from them. So I called Orleans Urgent care again to give them the right fax number and ask them to fax the colonoscopy referral again. The lady answered me in an anoid tone saying the woman who does referrals is here on Tuesday, You called first thing in the morning and my desk is full...She was basically telling me I shouldn't have called. This is the worst tone a customer service person has ever spoken to me. How was I supposed to know that the referral person is working only on tuesdays? She was speaking as if I should know that and not to have called. I understand she may be under a lot of stress, but that is no way to speak to a client.
    1 person found this review helpful 👍

  • 5/5 Christopher W. 6 months ago on Google
    Got there at 7:15am and waited in the line outside. I was #17. Got registered quickly. I went for a fractured bone in my hand and didn’t have to wait for a long for an x-ray. Everybody I interacted with was very kind. Got my hand put into a cast and a referral. I was out within four hours.
    1 person found this review helpful 👍

  • 3/5 Zar 2 months ago on Google • 17 reviews New
    First with the positives, Dr Jo is very professional and attentive and the nurse before him was extremely nice and knowledgeable. However, the front desk employees can seem rude as if you are bothering them. I understand this job can be overwhelming but still. The wait times can also be long (4hours) depending on the time of day but you cannot fault them for that.

  • 1/5 Koston K. 2 months ago on Google • 12 reviews New
    I had to miss work because of an injury and telehealth recommended that I visit Orleans urgent care. I tried to call to confirm availability since getting myself there and back home would cost $50. No information was available so I risked the uber costs. When I arrived the closed sign was up because they had hit capacity with over 6 hours left before they close. This really screwed me. At least adding a recording that capacity has been reached on the phone line would save people time and money when they're already in need of help from a broken system.

  • 1/5 Michael W G. 2 months ago on Google • 11 reviews New
    Arrived 45 minutes before they opened. 13th patient. Took 2.5 hours to see a doctor. What a poorly run and inefficient government funded business. Im sure the Doctor is doing well financially. I mean, there is only a single doctor attending patients. Youve got the cost of the building, the staff and most importantly, people who are sick waiting. There is no efficiency and worst of all no one cares.

  • 5/5 Nasr Q. 2 months ago on Google • 7 reviews New
    One of the last active walk-ins in Orleans. Got in early (7AM, one hour before opening) and got a number immediately, which was called in less than 30 mins. Saw the nurse shortly after registration and the doctor about 45 mins later. Overall very good experience, don’t understand why people are complaining about the wait time or rude staff. Everyone here was very professional and attentive. The long waits are symptoms of the overloaded and understaffed healthcare system as a whole. Highly recommend if you have an urgent issue.

  • 5/5 Hemanth 2 months ago on Google • 6 reviews New
    The staff was great, front desk, nurses and doctor dimitri, everyone was kind and supportive. Had no issues, I visited in the evening, had less than 3 patients and the process was quick. Overall a good clinic.

  • 5/5 Suzanne C. 2 years ago on Google
    Went there today after my doctor was not available. The service I received was 100%. Not my first time either. I do appreciate all they do. I recomend them for sure

  • 5/5 Stacey C. 2 years ago on Google
    I have seen negative reviews for this clinic but I have to say, so far my experience here has been so great. I am receiving ongoing care and if that changes I will edit, my care, testing, and results are all being done in a very quick manner. They are courteous, caring, and even friendly. I have had to go to pretty much every area of the clinic for a more complicated health matter and I am very satisfied with the care here!

  • 5/5 Adam S. 2 years ago on Google
    Today I was lucky that this clinic is there. No other clinics i called were taking walk in case and I really needed to see the doctor for a simple but urgent thing. Everyone was very friendly and even though this clinic is inundated with all the people like me that cannot get care elsewhere during this time.. and they are clearly dealing with staff shortages.. they came through for me and I'm grateful. Definitely the kind of thing I hope I don't need to do again but this will be top of my mind if ever I do. I highly recommend this clinic.. if you need to.. call early and when you get through they are top notch!

  • 5/5 Warren F. 2 years ago on Google
    This place is amazing. Wait times are reeeealy not that bad if its not an immediate emergency. All the people will try to take care of you to their fullest. The doctors, nurses and staff are dedicated to you. This establishment changed the east end of Ottawa. It has helped thousands of people. Hats off 👍

  • 5/5 Jason G. 2 years ago on Google
    Was there about 12 days ago, was told to wait at home due to covid. Dr called around 12:30 after I registered at 9 am. Was told to come, she was able to diagnose my issue quickly and was very friendly. Super nice doctor. she prescribed meds that started to fix my issue within 24hrs. Beat going to the emergency room.

  • 5/5 Ali J. 2 years ago on Google
    The staff were incredibly friendly, efficient and effective! The doctor was probably the most genuine doctor I have ever met. This experience far exceeded my expectations. The staff are dealing with a lot of people and handled it all with ease. Thank you!

  • 1/5 Princess P. 9 months ago on Google
    Absolutely the worst walk in clinic. They have no way to book an appointment ahead of your visit. If you go outside and miss your serial the you'll have to re-register again. So you can't really go outside. And they cannot tell you the wait time nor what's your serial or how many people are in front of you. If it's 3-4 hours for a walk in clinic I'd rather go to an emergency and get everything addressed in 7-8 hours. What a great healthcare system we have!

  • 5/5 Alyssa L. 5 months ago on Google
    Wonderful experience! First time coming to Orleans Urgent Care and I cannot express the warm welcome from the nurses and how quick the doctors are. Although we waited a few hours, I’d chose this over the ER at the hospital. Everyone was helpful and handled our problem with care.

  • 5/5 George S. 5 months ago on Google
    Went to Urgent Care today and the staff were were warm friendly and understanding to my needs. People need to understand and be in there shoes before they judge them, there working to the best of there ability to see as many people as they can. People don’t understand at times what there dealing with and need to be more understanding and compassionate and say thank you for your tiredness work you do everyday instead of complaining Again thanks for being open and doing all you do every day Thanks George

  • 5/5 Katrina G. 8 months ago on Google
    I have never had a bad experience here. Yes, you wait, but, given the healthcare crisis right now, I'll take it. I have a family doctor who never has availabilities and whose receptionists are extremely rude. Everyone at this clinic is extremely polite.

  • 5/5 Paul H. 9 months ago on Google
    Spent 4 hours there, yesterday. Although it was a long 4 hours, I am glad they were there to repair and stitch my finger. The staff and doctors do a fantastic job. They are very friendly. And the doctor made great conversation while freezing and stitching. I did not get her name, but thank you.

  • 3/5 Tiauna W. 1 year ago on Google
    Went here a few days ago to be seen by a doctor. Waited 2 hours to be seen which was expected with how slow and short staff ontario is for medical professionals. The receptionist was quite snappy with people asking questions. They make you take your shoes off to stand on a wet dirty floor. The room I was put in to see the dr was absolutely disgusting! Looked like it hadn’t been cleaned in at least a year… on a positive note the doctor I saw (don’t remember the name) he was incredibly kind and even cracked a couple jokes to ease my tension. The lady who did my ultrasound was also very nice, quick and reassuring! So shoutout to the ultrasound tech and the MD for doing a great job in these poor conditions.

  • 1/5 Jennifer M. 9 months ago on Google
    Ask about complete pricing before you commit. Brought my daughter in for a TB test for work they charged $95. Okay no problem. Went back 48 hours to have them look at the mark and they charged me another $95!!! $180 for a step one TB test is unbelievable. Had no choice but to pay it. I called around and found that I could have paid $40 to $45 flat. I had already waited 3 hours in line just to be told about the first $95 so thats why i sucked it up never told me I had to pay again!!!!!

  • 1/5 Daniyal S. 1 year ago on Google • 2 reviews
    Very disappointing to go to the place d orleans urgent care clinic after taking care of my self for 2 year. I never got to go to any clinic coz never got sick but they make us wait for 3 hours out side in -10 and I got flue being outside. Actually I came for my ear infection and got sick thanks. The doctor was in so rush it took him almost 10m for check up and the waiting room was very nasty. No proper management the nurse in first check up was picking and choosing from the patient not because of their illness but because of the accent that’s why we pay taxes right? Thanks
    15 people found this review helpful 👍

  • 5/5 Mandy A. 5 months ago on Google • 1 review
    The imaging department was amazing. Super friendly lady by the name of Nancy was amazing but the clinic receptionist was VERY rude. I'm not sure of the name but very short and unpleasant. The diagnostic department was just as overwhelmed but SO friendly. Nancy you're awesome!! Deserves a raise. Clinic needs re training how to treat humans, especially sick ones. Could be you .
    2 people found this review helpful 👍

  • 5/5 Carol Ann G. 2 months ago on Google • 1 review New
    I am so thankful that my husband was able to get the care he needed yesterday. He told me how polite and professional the staff at the desk were. He was well comforted by them. Then, when he did see a doctor, he was professional and caring. The one thing that impressed him the most, was the staff and doctor’s dedication. Thank you all for caring for my husband.


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