The reason I chose this facility is because they had an operating room on site. Dr. Lacy had zero bedside manner and when I saw him about the procedure I wanted to have he “recommended “ that we can then think about fixing my nose. Lol absolutely unbelievable. They thrive on peoples insecurities. after my procedure was done I realized there was an issue and he refused to fix Unless I pay for the anesthesiologist. Needless to say I never returned for his assistance.

I was a patient at this clinic 2 years ago. I cannot say enough about the level of care I received here. Dr. Ian MacArthur was my surgeon. He was so professional and caring. I was extremely confident in my choice after our first meeting. Having surgery on-site made a huge difference for me. The place is immaculate! He did such an amazing job. I truly felt pampered and cared for by all of his staff as well. Coleen was amazing to deal with. I have since referenced 2 other women who have had procedures done with him and they loved their experience as well. I can’t imagine someone choosing another clinic over Kanata Plastic Surgery. It has literally been the best money I’ve ever spent in my life. This is is amazing! Keep up the great work 👏

Disheartened Experience for OHIP-covered Patients: Last year I underwent a procedure covered partially by OHIP, and the difference in treatment left me feeling disheartened. It seemed as though I was merely a "repair" project, with little attention paid to my concerns and desired outcomes. Having lived with implants for over 15 years, including a disappointing initial surgery covered by OHIP, I had hoped that this second attempt could rectify past mistakes. Unfortunately, my experience with Kanata Plastic Surgery has brought me right back to where I started – with uneven and scarred breasts. Dealing with Poland Syndrome since birth has been a challenging journey, and it's disheartening to continually be treated as if I'm a charity case by every plastic surgeon I encounter. My expectations were cautiously optimistic this time around, as I planned to replace old implants and correct prior issues. However, even a year after the procedure, the outcome remains disappointingly mismatched. One aspect that particularly frustrated me was being asked to pay extra to address issues stemming from my previous surgery when I was 18. It's frustrating to think that I should have to bear the financial burden of correcting another surgeon's mistakes. The disappointment deepened when the initial swelling subsided, revealing an asymmetrical lift. I couldn't understand why, in a procedure involving breast implants, achieving symmetry seemed like an additional cost. My desire for this second procedure was simple – to have implants that matched in size and fullness. However, the reality has fallen short. It's disheartening that my experience as an OHIP-covered patient meant my needs were seemingly disregarded. Dealing with Poland Syndrome has already been a difficult road, and the lack of consideration from plastic surgeons has added to that challenge. In conclusion, I entered this process with hopes of improvement and symmetry, only to be met with disappointment and a lack of attention to my unique needs. As a patient covered by OHIP, I believe that fairness and a commitment to achieving the best outcomes should be universal, regardless of payment status.

Dr. Lacey and his team are incredible! I have had a couple procedures with him already and recently had a tummy tuck. I'm very excited with the outcome and can't wait to see final results after swelling goes down. He is a perfectionist and this is why I trust and love him. Honestly the whole team is friendly, caring and always there to help. Thank you!

I visit Kanata Plastic and Cosmetic Surgery for injectable services and I must say that I am very happy I found this place. The Clinic itself has a very cozy and welcoming feeling, the initial interaction with the telephone staff as well as their front desk was very friendly, they showed a great deal of patience while answering all my initial questions and what I really valued is that they offered a no charge consultation which in turns made the process a great experience. The Nurse Injector was a delight, personable and very insightful, her recommendations were on point and considerate. I highly recommend this place if you like to feel like you are among people that value their work and make you feel appreciated.

I can't speak highly enough of Dr MacArthur and the team at Kanata Plastic & Cosmetic Surgery. For the last 1.5 years I have had a cyst under my eye that gets infected every 4 months. The infection can get so bad that the bridge of my nose swells and my eye nearly swells shut. It also gets so painful that it hurts to use my facial muscles at all, including to talk or eat. I had seen multiple plastic surgeons in hopes of having it removed, each of them refusing to touch it and saying they couldn't remove it until 6 months post-infection (even though I couldn't last this long without a flare up). Anyways, my wedding was 2 weeks away and it got infected again. After meeting Dr MacArthur in the emergency department at the Almonte Hospital, he prescribed antibiotics and agreed to see me again if they didn't help. I called him a few days later to see if he could have a look at it again and he booked me at the end of his day to take a look. My wedding was 8 days away and I looked TERRIBLE. After having a quick look he agreed to get the operating room cleaned up to remove it right then and there -- on a beautiful Friday afternoon. The procedure went so smoothly, and he even booked me in on the following Monday to make sure it was healing okay -- which it did. The next day I immediately felt so much relief from the pain. One week after the procedure (and a wee bit of make-up) and it looked like nothing was ever there. Now a few weeks later and it is looking better by the day.

I had the good fortune of having Lisa do my lip injections and was beyond pleased at her professionalism and meticulous attention to detail. There is a high degree of not only training but also understanding of the facial anatomy necessary to perform a successful and visually pleasing lip augmentation and Lisa is just superb. She gave me the best lips I have ever had.

I booked a genesis laser treatment to lessen redness on my face and received a confirmation email. However, upon arrival, I clarified with the clerk about the treatment that I had booked for laser genesis. When I was taken in by Suzanne, she still thought I was there for a different treatment/hair removal. She then informed me that their clinic no longer offers the laser genesis treatment despite it being advertised on their website. While Suzanne and the clerk handled the situation professionally and were approachable, the experience could have been improved with better communication about the availability of treatments. I hope this feedback will prompt positive changes for other customers in the future.

I had Vanessa S do my Botox and she was absolutely wonderful. She was so kind and made me feel super comfortable. She explained exactly what she was going to do and was extremely gentle while injecting. I would recommend her to anyone!

I have had two surgeries with Dr. Lacey. I cannot say enough good things about the doctor, as well as the entire team. I had a very freak eyelid injury that completely changed my appearance, and Dr. Lacey was very reassuring, and very positive that he could make me look better. He was very honest that he was not going to make things prefect, but definitely he could approve it. Well, let me tell you that he DID make things perfect. I was so happy with my results, and with the high quality level of patient care that I went in for a second procedure for a different body part. I received the same high-quality care for this procedure, and was very confident that I was in good hands. I am so happy with how I look and I feel so amazing. I am constantly recommending Dr. Lacey to anyone who asked me about my procedures. Thank you to everyone involved in my care.

I would 100% recommend Dr. Lacey and Kanata Plastic and Cosmetic Surgery to anyone! Since the first time I was in contact with KPSC about booking a consultation, I knew this was the right place for me. The staff have been warm and welcoming and the surgical team very thorough and helpful. Dr. Lacey was excellent from the very first meeting; he is extremely knowledgeable and made me feel comfortable about the procedure, that I was making the right decision. He was not pushy whatsoever, but listened to exactly what I was looking for. The price was competitive and the location was beautiful. My surgery and recovery went perfectly! I had absolutely no pain after and was able to move around within a day. Dr. Lacey is so skilled and had a very gentle technique which allowed for a speedy recovery. I am so happy with my results!

I am really pleased with my results and enjoyed my experience. Not only is Dr Lacey very pleasant and made me feel very comfortable, but he is very attentive to detail and excellent at his work. I had minor surgery and was able to go back to work the very next day (working remotely) and able to go back to work in the office after 10 days. I had excellent care throughout, the anesthesiologist did a great job, Dr Lacey's work left me with little bruising, the recovery nurse was very knowledgeable, and the staff was very helpful and pleasant. This was my second surgery with Dr Lacey and I highly recommend him.

Dr Lacey is a true professional and an excellent surgeon. My experience with Dr Lacey started after I had an accident leaving me with a gaping infected hole in my shin. Somehow Dr Lacey was able to clean and close the large hole with very little tissue to work with. Incredible! I believe that many surgeons would not have been able to accomplish this. His bedside manner is fantastic. He is clear and methodical. I recommend Dr Lacey!

Dr.Lacey and his team are amazing! They treated a seroma I got from a surgery in the USA. I'm planning to come to them next year for surgery, as well.

Dr. Lacey did a CMC thumb joint reconstruction on my right hand (for severe arthritis) this past April. I can hardly see the incision 2-3 months later, and the pain is basically non-existent. He is a personable and pleasant and kind doctor, who is definitely an expert in his specialty of Hand Surgery. He didn't seem rushed and answered my questions. He also referred me to an amazing OT that he uses for this surgery too. I am very glad that I was referred to him and that I had it done, although I had lots of stress about doing it beforehand. He went beyond my expectations for sure and I wouldn't hesitate to recommend him as a surgeon.

What a pleasure this clinic was to deal with! From my initial contact via telephone with Annetta, the Receptionist, who was very knowledgeable, super helpful and friendly and very, very professional, to my appointment with Elayna – this experience, although nerve wracking for me could not have gone any smoother. My (free, which I was very impressed with) consult was full of extensive information and the procedures were explained in detail to me and all my questions were answered in full! I will definitely be back – and I will definitely be asking for Annetta when I call!

Dr. Ian MacArthur is the best surgeon you can find in Canada right now..when it comes to their nurses they do have professional nurses.top class nurses in Ottawa tbh..Dr.Ian and the nurses don’t make you feel anxious during the surgery..they were very kind..

Dr. Ian Mcarthur is the best surgeon you can find in Canada right now..👍🏼

Kanata Plastic and Cosmetic Surgery is a beautiful, clean facility. Staff and nurses are kind and highly experienced, while being an excellent resource for surgery questions and concerns. Anesthesiologist is caring, gentle, skillful and has a great ability to calm any worry. Dr. James Lacey shows compassion for his patients care. He is highly skilled, competent and most importantly provides a commitment to an exceptional result! Would recommend KPCS as your first choice for all cosmetic and plastic surgery!

Honestly from the minute I walked in with questions to the day I walked out from my actual tummy and lipo I’ve had nothing but an amazing experience. From the staff of nurses to Dr. MacArthur himself, 100% amazing experience. 10/10 recommend.

I have seen Lisa twice now for my Botox and I can't say enough good things about her. She is so gentle and always makes me feel super comfortable at my appointments. Her and the whole staff at KPCS are extremely kind and personable, they always make it such a great experience whenever I visit the clinic!

Dr Jabera was very professional and explained everything I need to know before surgery. The results were excellent more than I expected! The staff and nurses are friendly. Melissa is very friendly, chatty and engaging. Colleen was responsive and helpful every time I try to reach out. I had a good experience at the clinic!

From my first consultation to my post surgery consultation , the staff and Dr Jaberi have been amazing. They made me feel very comfortable and confident in my choice. I had an upper blepharoplasty performed and it exceeded my expectations. Dr. Jaberi did a great job and I could not be happier. I would highly recommend Dr Jaberi and the procedure.