Cabela's image

Cabela's

Clothing store Sporting goods store Fishing store Camping store Outdoor clothing and equipment shop Gun shop Hunting and fishing store Archery store

Retail mainstay stocking a huge inventory of hunting, fishing & camping supplies, plus boats & ATVs. People often mention store, service, customer, experience, fishing, hunting, Cabela', helpful, staff, items,


Address

3065 Palladium Dr, Ottawa, ON K2T 0N2, Canada

Website

www.cabelas.ca

Contact

+1 613-319-8600

Rating on Google Maps

4.40 (4.2K reviews)

Open on Google Maps

Working Hours

  • Monday: 9 am to 7 pm
  • Tuesday: 9 am to 7 pm
  • Wednesday: 9 am to 7 pm
  • Thursday: 9 am to 7 pm
  • Friday: 9 am to 7 pm
  • Saturday: 9 am to 7 pm
  • Sunday: 9 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: store (30) service (22) customer (15) experience (15) fishing (14) hunting (12) Cabela' (12) helpful (11) staff (11) items (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Alex S. 1 year ago on Google • 321 reviews
    What an amazing store! It has everything for your fishing, hunting, camping, and hiking needs (and much more). The guys in the fishing department are very helpful and knowledgeable. They also have really nice clothing and apparel products on sale at the moment.
    3 people found this review helpful 👍

  • 1/5 Isaac a. 1 year ago on Google
    Good store, but the staff will mock you behind your back. I tried to return something knowing it was past the 30 day window, citing the fact that I had been hit by a car shortly after purchasing the item to see if an exception could be made. The return was denied which wasn't a big deal, I was expecting that. What wasn't expected was that 5 minutes later as I walked past the service desk while browsing I overheard the same employee talking to who I assume was her manager. She was talking about me, quoting me in a mocking tone saying "I got hit by a car" and laughing. I'm no Karen. I tend to let things slide because working customer service is often a terrible experience and I wouldn't wish it on my worst enemies, but I'd be lying if I said I wasn't insulted by the employee's conduct today. If you've read this far, thank you. Please try to be better to eachother.
    3 people found this review helpful 👍

  • 5/5 Baba K. 7 months ago on Google • 434 reviews
    Very expensive store Heavily stocked with items, anything you can think of to survive in the woods Cool decor Very clean inside

  • 5/5 Lermi A. 7 months ago on Google • 139 reviews
    Cabela’s Ottawa has thousands of items, such as hunting, fishing and camping gear. It also offers outdoor apparel, gifts, and furniture that are themed around the outdoors. This store was designed to immerse customers into an outdoor environment with museum quality wildlife displays, large replica mountains, indoor archery, firearms counters, conference rooms, a fudgeshop, and Bargain Cave. Cabela's has a strong and renowned brand, and is known for its quality products and customer service. Cabela's offers thousands of items, such as hunting, fishing and camping gear as well as hiking and boating equipment, outdoor clothing, and gifts that are outdoor themed. It is known for its world-renowned brand, quality products and value, and for providing legendary customer service. Cabela's acquired S.I.R. Sports Store was opened in 2007 to serve as the launch pad for Cabela's expansion plans into Canada. S.I.R. The S.I.R. Cabela CEO Tommy Millner said, "We are a company with a loyal and growing customer base here in Canada." Cabela's Canada is a leading retailer in Canada, serving customers through the Call Centre, Online, and Retail Divisions. Cabela's Canada, in order to best meet the demands of Canadians has created a team of experienced professionals who are familiar with the Canadian market. Our product range continues to be tailored for Canadians, while also meeting some of their more specific requirements. This includes a full range of trapping and extreme clothing (let's say "Canada-Ready") for cold weather. Cabela's Canada has separate relationships with different vendors around the world. Cabela's Canada can negotiate and obtain agreements, products and prices that benefit Canadians. Its smaller Canadian organisation, combined with its US parent's backing allows them to be flexible and also to invest heavily into new technologies, trends and business opportunities when they emerge.
    1 person found this review helpful 👍

  • 4/5 Henri T. De S. 2 years ago on Google
    Outdoor, hunting and fishing mega store that offers a large variety of items for all kinds of sporting experience. There are canoes for sale, fishing rods, fishing and hunting gears and lots of bells and whistles. Ian, a store employee, provided excellent service, showing a lot of patience in answering questions, and offering recommendations based on questions that were asked of him. The store also features stuffed or momie animals, for which the resemblance with live animal is striking.
    1 person found this review helpful 👍

  • 4/5 Stephanie G. 2 years ago on Google
    Nice store, layout and selection. Staff are helpful and knowledgeable. They’ve looked up size items for me in footwear a few times. Clothing seems pricey. Love the fact that we’ll behaved dogs are permitted and never an issue. We’ve been doing a timestamp with the moose since Aspen was 12 weeks old!
    1 person found this review helpful 👍

  • 1/5 Jade L. 8 months ago on Google
    This store is ridiculous. On their website it says they have limited stock of an item and to call the store to confirm availability. So I called the store, 5 times all at different times of the day and each time spent 15 minutes not even on hold, just the phone ringing. I tried different extensions and never got to a person. So, I drove the hour and a half to them and of course they didn’t have it. When I asked the guy why they never answer their phones, I was met with “well were busy, we don’t just sit around twiddling our thumbs” I can understand they are busy, but it’s nothing to have an answering machine saying we are extremely busy at this time please send us an email at xyz. To top it all off they have a customer service counter.. while I was there, 3 girls were their chatting about their weekend plans.. I’m all for socializing but maybe they should answer the phone first? Over all extremely disappointed with my experience and would rather pay $175.00 more and buy my items from Sail where they have real customer service.
    1 person found this review helpful 👍

  • 5/5 Al 2 years ago on Google
    It as literally everything you need for the outdoor. The price is actually decent, better than Amazon.ca on average. Added bonus: Dogs are allowed.
    1 person found this review helpful 👍

  • 1/5 Veronica H. 1 year ago on Google
    Worst service I have ever experienced. Online order shipping details completely misleading. 5-8 days is what they promise. Ordered a gun safe for a birthday gift. Birthday has come and gone. 3 weeks later and multiple phone calls to the store and still no clear date. ‘Good news is that it’s on a truck, bad news is it’s not here’ was the update on the last two calls. Finally called corporate and after an hour and a half wait they claim it will be here on December 23 or 24th. (One full month after order was placed.) I asked for the order to be cancelled but surprise surprise they can only do this once the item arrives and then it will take between 1-4 weeks to get my refund (depending on who you talk to). Not one apology, nothing but attitude. Will NEVER shop here again! Oh and I got a gun safe the very next day through a competitor!
    1 person found this review helpful 👍

  • 3/5 Rickard A. 1 year ago on Google
    It is a fun store to visit, even if you are just looking for ideas and inspiration . Great displays, awesome products and everything you need for outdoors, hunting, fishing and whatever else you can think of. However, as great as the store is presented and stocked, as horrible is the service. Have been waiting many times for anyone to even acknowledge me. I was in with my son about 10 days ago, wanting to buy an airgun for our cottage and had staff pass right in front of me, even looking at me, with not even the slightest inclination of wanting to ask if they could assist us. After eventually asking an associate myself, the person pointed to the location of the product and left. So great stuff and fun store, horrible service.
    1 person found this review helpful 👍

  • 4/5 Jesus P. 2 months ago on Google • 193 reviews New
    There are all kind of stuff in the store for the hunting and fishing

  • 2/5 Burgess B. 2 months ago on Google • 188 reviews New
    They certainly have their policies! Returned a gift only to find I could only get store credit instead of a refund. I'm not terribly outdoorsy, so it took a long time to find a replacement that I was only mildly pleased with. They did nothing to make this an easy or fun experience. Never going back.

  • 1/5 Nael Yasin CPA, C. 2 months ago on Google • 133 reviews New
    I am a regular customer at Cabela's physical stores and have always appreciated the positive shopping experience there. However, my recent experience with an online order (Order #8598727) from Cabela has been disappointingly different. My primary concern is the delayed delivery of Order #8598727. As of now, I have neither received the order nor have I been provided with any updates about its status. This lack of communication has left me in a state of uncertainty and frustration. The absence of any proactive outreach from Cabela's regarding the delay is not what I expected based on my in-store experiences. While the in-store experience at Cabela's is commendable for its excellent customer service and atmosphere, the online service unfortunately falls short of these standards. The stark contrast between the quality of service in-store and online is quite evident. The convenience and reliability that are typically associated with online orders were completely missing in this instance. I hope this feedback about Order #8598727 will be useful in enhancing Cabela's online service to align with the high standards set by their physical stores.

  • 5/5 Chowdhury Z. 5 months ago on Google • 108 reviews
    A great (and a mammoth) place for sporting equipment. There are times you wonder if there's anything they don't have. My wife and I, being amateur anglers, visited the fishing section, and found everything we needed -- and more. And moreover, we were graciously assisted by knowledgeable Peter. We're sure to go back there again -- and again. Highly recommended.

  • 4/5 Andrew 3 months ago on Google • 88 reviews New
    Lot of tools, equipment and stuff for fishing, camping and other etc. Is nice to take the family members photos with Santa Claus 🧑‍🎄 🎄 on Christmas holidays.

  • 5/5 Miquael “Miq” B. 7 months ago on Google • 74 reviews
    We typically have good service both in sales and customer service when returning items or replacing them. Inventory can be low on occasion when looking for specific items. We purchased a large variety over the years from bedding to hunting equipment and are typically very pleased with the items. There's something for everyone.

  • 5/5 Tammy S. 11 months ago on Google
    Very Impressed with our shopping trip there today! Extremely friendly staff, super helpful and knowledgeable in multiple departments. We purchased clothing, hiking boots, a hunting knife and a few other odds and ends and each and every time we interacted with staff they were great! Best retail experience in a very long time! well done!

  • 5/5 Frédéric C. 2 years ago on Google
    If I could give 6 stars out of 5 I would. I love this store. The prices are very good, lots (and I mean LOTS) of gear. Hunting, fishing, camping, you should be able to find out here. The store is pretty big, the staff is very friendly and knowledgeable. They are happy to help out with questions (or at least everyone was helpful while I was there) I will definitely be back here!

  • 4/5 Bob K. 2 years ago on Google
    Great selection of clothing, footware, and equipment related to camping, fishing, hunting and generally any outdoor wilderness activity you can think of. Quality, name brand gear. Look out for their great sales. The store is huge, well stocked, neat, and there's always an associate nearby to answer questions. If you're not careful you can lose track of time browsing the ailes!

  • 5/5 Stu S. 4 months ago on Google • 19 reviews
    GREAT CUSTOMER SERVICE.Hot chocolate and cookies at door. Lineup at BlackFriday sale event 5am. Given gift card so we could return to our vehicles to warm up till the 7am opening. Many of us seniors who arrive very early would never had been able to stay in line till 7am. Thank you.

  • 4/5 Arsh A. 2 years ago on Google
    One of my fav shop in ottawa, alot of good rifles and stuff. Few things are bit expensive as compared to normal prices at other places. But its good.

  • 5/5 Tim W. 2 years ago on Google
    One of my favorite stores. Lots of stock on all types of outdoor equipment.easy access parking. Large and airy store.

  • 5/5 Kev L. 8 months ago on Google
    Oh man, they were fantastic. Found a deal online on camo pants but it said call and double check so they found my size and colour and only had one left. They held it at customer service. I interacted with the receptionist, the closing girl, and then in store was guided to customer service by a fellow and change rooms by a clerk and camo corner by the girl that unlocked the fitting room and in camo corner another worker asked f I needed any help. Picked up a long sleeve too. Then when leaving the cashier was friendly and chatted a little without holding up the line which went pretty fast. Over all best shopping experience. Fantastic staff and even good prices on awesome merchandise. Although I looked at some shirts that were over $100 and they had really pricey stuff too but I was just there for the cheapo clearance stuff. I know where I will be shopping when my ship comes in.

  • 4/5 nikita R. 9 months ago on Google
    Very organized, tel reps were very very helpful and got me the things i needed. Cabelas has always been a little pricey, not today. Got what i wanted when i wanted. Will go back.

  • 5/5 Bill M. 3 years ago on Google
    Very helpful staff. Found my size boots, they had a great selection.

  • 5/5 Sam W. 2 years ago on Google
    Great selection, reasonable prices, with very helpful staff. Always fun to shop there.

  • 5/5 Wayne C. 1 year ago on Google
    Oh well I do have to say that and my apologies because I forgot her name but the young lady working customer service yesterday was amazing, she was so friendly, helpful, and I say went above and beyond helping me out. Thank you so much for all the help. It's great customer service like that, that will keep people going back there. I will for sure be doing just that. Also the young lad the manager I believe was just as friendly and as helpful aswel. Thank you all

  • 5/5 Keith S. 9 months ago on Google
    Staff was incredibly friendly and knowledgeable. They helped us get everything we needed and even helped give some great recommendations in products that we weren't too sure about. The store was well stocked and had a good variety throughout.

  • 5/5 Mike P. 9 months ago on Google
    Great place to find all your outdoor stuff. They are ready to celebrate this weekend

  • 5/5 Adam J. 1 year ago on Google
    It's a bass pro shop but also not...haha I'd suggest going here for all your outdoor needs I love the store it's huge and sort of an experience when you do go. If you've ever gone to a bass pro shop it's about the same. Keep it up very fun store.

  • 4/5 Gourmet Traveller & P. 1 year ago on Google
    best place to buy Camping gears,water sports, hunting. Only They need clean the place but other then every thing looks great

  • 5/5 Terrence L. 1 year ago on Google
    This place was outstanding to shop at. The inside was very cool but not for anyone opposed to taxidermy. It was well laid out and fun to browse. We got the products we were looking for which we couldn’t find anywhere else.

  • 5/5 Mary F. 1 year ago on Google
    Today I (with a broken hand) went shopping with my 1.5yr old, & my pup (needed to try on a dog coat).. The staff were nothing short of amazing. My son started throwing a fit because he didn't like being in the cart and I was trying to slowly rock him in the cart while organizing my dog to try on the jacket.. during which I had two staff approach me and it offer to assist in an empathetic manner .. My son eventually calmed down, and we bought the coat and managed to finish our shopping. The staff were super super friendly and helpful the whole time. Shopping with a toddler can be overwhelming and I just wanted to shout out and say thank you for the kind words and support.

  • 5/5 Adam P. 1 year ago on Google
    Anthony at the gun desk is absolutely amazing. Very knowledgeable and identified the issue I was having with my scope within seconds. A quick conversation with the manager and he quickly found a solution that left me highly satisfied. The service at this location is top notch.

  • 5/5 K 2 years ago on Google
    Truly an unbelievable experience with John M who helped me today. The wealth of experience and knowledge is second to none. Anything he recommended was the best pick when it comes to money/quality. He did not try to up-sell; however, I ended up picking the best gear there was for my needs. Very knowledgeable, stayed past the closing time on the night before when I came initially to check for the item I wanted. No pressure on a customer, but John informs you so well that when you leave the store, you feel that you've just gained several years of research in one hour. I keep coming back to Cabelas because of such amazing customer service. Honestly, if I could rate John higher than 10, I'd probably add another zero or two at the end. Thank you, John. You make this store shine! Truly amazed with everything. I've later on today sent another friend to buy gear and talk to John specifically. I can't thank you enough, John.

  • 5/5 James B. 1 year ago on Google
    Bit disappointed they didn't have the hunting coat I wanted. But had pretty much everything else and then some. Great deal as always. Big store and lots of fun stuff for the kids to enjoy

  • 5/5 Lexie C. 1 year ago on Google
    Just came from Cabela’s and had the most pleasant experience with Adam from the fishing section. He was beyond helpful, and friendly. My mom and I were so grateful for his expertise. It made our mission for my Dad’s lures extremely easy and fun. Thanks Adam :)

  • 2/5 Skye W. 1 year ago on Google
    Today I was unfortunately met with a terrible shopping experience. My partner and I went in to buy an air gun after trying to call the store multiple times. At first we were met over the phone with “we’re too busy to help you right now” and we’re hung up on, and when we finally got through we were told there was different stock in store than online. So we travelled across the city to have a look. The gentleman behind the gun counter was quite nice, however got a lot of information wrong, and this ended up costing us. He sold us on a gun for $89, the exact style we were looking for and we were very happy! Only to get to the cash and it ring through at $169.99 and for the payment to go through before we even realized the price. All because he confused two guns (the style we were looking for, and one similar but not at all what we were looking for and their prices.) Fortunately we realized in the parking lot the miss charge and went back inside. When we explained the situation and why we were not happy and asked for the price difference, we were told it was just human error and we could return it or keep it at that price. We understand set prices, however we were completely mislead. We have been looking for a model like this for a very long time and decided to bite the bullet on the price, however we are both very not happy with the interaction and with the fact that we ended up spending a lot more than we had anticipated. As new participants to the sport, we would expect that the person behind the counter would be sure in themselves on what they are selling. Overall our experience at Cabelas was not pleasant at all and we will not be returning.


Call +1 613-319-8600 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible lift
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

Trends



Last updated:

Similar Sporting goods stores nearby

Giant Tiger image
1
Giant Tiger
Department store
Big store offering an eclectic mix of household items, beauty products, clothes & food.
4.30 (1.7K reviews)
Last updated:
()