2/5 Brianna S. 2 months ago on Google • 5 reviews New
VERY
displeased
with
the
service
received
at
the
downtown
location.
Last
weekend
my
spouse
and
I
held
a
corporate
event
there
and
booked
2
escape
rooms,
bocce
ball
and
a
dining
table.
My
spouse
led
half
of
our
team
in
one
room
and
then
I
was
to
follow
with
the
other
half
in
a
later
room.
Prior
to
the
escape
rooms
I
asked
if
my
team
was
ok
to
leave
their
possessions
at
the
table
while
in
the
rooms
as
we
had
a
reservation
until
1800
to
which
I
was
told
yes
by
two
of
our
waitstaff.
While
my
husband
was
in
his
escape
room
I
was
approached
by
the
hostess
whom
I
believe
was
addressed
as
Melanie
and
was
advised
I
needed
to
move
all
my
teams'
belongings
as
the
table
we
held
was
needed
to
accommodate
another
reservation.
I
was
upset
because
I
was
previously
told
that
we
were
fine
to
leave
our
items
as
we
had
booked
the
space
from
1430-1800.
I
was
even
more
displeased
when
I
heard
Melanie
say
to
her
colleagues
"I
don't
get
why
this
woman
is
so
pissed,
it's
not
MY
fault
someone
overbooked."
As
a
people
manager,this
was
disrespectful,
unprofessional
and
unacceptable
behavior
to
be
quite
frank.
Any
enjoyment
I
was
having
that
afternoon
was
instantly
wiped
away
as
my
team
was
made
to
feel
like
an
inconvenience
and
burden
to
"her"
day.
Her
lack
of
remorse
and
willingness
to
listen
to
what
I
had
already
been
assured
"wasn't
an
issue"
was,
in
fact,
a
big
issue.
I
am
writing
this
public
review
in
hopes
that
someone
actually
responds
to
my
concerns
as
I
have
tried
to
contact
the
downtown
location
with
no
answers
since
my
rotten
experience
last
Saturday.
I
am
giving
a
two
star
rating
as
the
food
was
enjoyable
and
our
waitstaff
was
pleasant.
If
I
hadn't
had
my
business
team
there
as
my
guests
and
if
it
were
just
my
husband
and
I,
I
would've
walked
out
after
a
Melanie's
comment.
I
look
forward
to
a
reply.
Thank
you.