Randall's image

Randall's

Furniture store Paint store Lighting store Interior designer Wallpaper store Interior decorator Blinds shop Wood and laminate flooring supplier Woodworking supply store

👍👍 THE place to go for expert advice and expert quality products! Their customer service is top notch. They’ve always answered all of my questions thoroughly and in detail… so that I’d leave with confidence to accomplish my projects. Randall’s products are the best on the market… wether you’re looking... People often mention service, Randall', staff, blinds, paint, customer, blind, Randall, knowledgeable, home,


Address

555 Bank St, Ottawa, ON K1S 5L7, Canada

Website

www.randalls.ca

Contact

+1 613-233-8441

Rating on Google Maps

4.60 (136 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 8 am to 5 pm
  • Thursday: 8 am to 5 pm
  • Friday: 8 am to 5 pm
  • Saturday: 9 am to 5 pm
  • Sunday: 11 am to 4 pm
  • Monday: 8 am to 5 pm
  • Tuesday: 8 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: service (17) Randall' (15) staff (13) blinds (13) paint (12) customer (11) blind (8) Randall (7) knowledgeable (7) home (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Georgina A. 11 months ago on Google
    I have been purchasing my paint and brushes from Randall's for some time now. Great advice from staff and great paint.
    4 people found this review helpful 👍

  • 5/5 Chris L. 11 months ago on Google
    I’ve been buying paint products from Randall’s for over 20 years and they are top notch. I won’t buy anywhere else. Very friendly and knowledgeable staff.
    4 people found this review helpful 👍

  • 5/5 Dan S. 11 months ago on Google
    THE place to go for expert advice and expert quality products! Their customer service is top notch. They’ve always answered all of my questions thoroughly and in detail… so that I’d leave with confidence to accomplish my projects. Randall’s products are the best on the market… wether you’re looking for stains, paint, blinds or any products associated with them, you’ll find them here. Serving The Glebe for decades, Randall’s is THE place to go for your decorating needs. Consistently delivering top notch customer service, it’s worth your trip to Randall’s.
    4 people found this review helpful 👍

  • 5/5 Lance B. 1 year ago on Google
    Amanda at Randall's saved my bacon with a replacement blind. I walked into the store with the anticipation that I would be purchasing a new blind to once again complete my older set of blind. However, Amanda quickly recognized and understood that I'd be covered for the cost of a new blind and guided me through the entire process. This ended up being a warranty replacement blind. She did the heavy lifting and without much delay or effort on my end the blind was delivered and installed very easily. The store itself is conveniently located, nestled on a corner on Bank St with ample parking in case that is a worry. Clean store interior with lots of staff visible and seemingly always eager to help a customer as they walk inside. I will definitely be a repeat customer going forward after this experience. Thanks a million,
    4 people found this review helpful 👍

  • 5/5 Billy R. 10 months ago on Google
    Amazing service. Competitive pricing. A one-stop shop for a lot of our needs. Thanks to the team at Randall’s for helping make our house a home.
    3 people found this review helpful 👍

  • 5/5 Anibal P. 9 months ago on Google
    I have to praise Randall's team, starting with Cindy Desjardins and Chris Trudeau, for the outstanding job throughout the process of deciding the best system and requirements for the installation of our living/dining room area blinds. The "Applause Duolite Ultraglide" by Hunter-Douglas proved the best option for choosing an opaque-or-transparent-in-one system. I don't hesitate to recommend Randall's for top-quality products and services.
    2 people found this review helpful 👍

  • 5/5 Caitlin H. 10 months ago on Google
    We reached out to the team at Randall's when we needed custom blinds for our home office in Toronto. From the initial consult to purchase and installation, our expectations were exceeded. The Randall's team provided expert advice on product options to find the solution we needed. All staff provided great customer service throughout the process, responding promptly and with patience to our inquiries and questions. We couldn't be happier with the blinds in our space and wouldn't hesitate to recommend Randall's!
    2 people found this review helpful 👍

  • 5/5 Paul M. 1 year ago on Google
    When we had an issue with my blind repairs, Robin made sure that there was a resolution and she followed through perfectly to our satisfaction! Her responsiveness and ability to keep us up to date relieved a lot of concerns we had. We are happy customers!
    2 people found this review helpful 👍

  • 5/5 Seeing the world In a different w. 3 years ago on Google
    My favorite Randall's paint store is located at 555 Bank st near the 417 Queensway bridge. I really appreciate their knowledgeable staff. They have helped me plan colour patterns in my home, suggested solutions to painting projects and the paint they carry is way better quality and lasts longer than the cheap Behr stuff found at Home Depot. I definitely recommend Randall's for your painting and home decor needs. If you like my review's, photos or videos give them a colourful thumbs up. Take advantage of the superior help and paint you get at Randall's
    2 people found this review helpful 👍

  • 1/5 Joanna P. 2 years ago on Google
    I recently purchased blinds for my basement and am very disappointed with the customer service. Not only my messages were ignored when I tried to obtain more information regarding the price of the blinds but also I run into very condescending attitude when I questioned the final bill. I was basically told that I was wrong, which wasn't the case, since the mistake was clearly on their side (an apology would be nice). I was finally reimbursed for the amount I was contesting. Also, no one got back to me about the price of Miracle Fit I planned to install on my windows even though the measurements were taken not once but twice with a promise of a follow up the following day. I will definitely look for a more professional (competent) and more courteous service next time I intend to buy blinds.
    1 person found this review helpful 👍

  • 5/5 James A. 8 months ago on Google
    I went in looking for a magnetic latch with nothing but a broken example and the staff in blinds found the exact model in moments.
    1 person found this review helpful 👍

  • 5/5 Jim O. 2 years ago on Google
    I have shopped at Randalls for 30 years - for paint, window treatments and furniture - and have always received excellent service by well qualified people. Thank you for my new shutters! They are perfect! - Sheila
    1 person found this review helpful 👍

  • 5/5 Bob M. 1 year ago on Google
    I, had the most amazing experience from a very customer focused advisor called Leah.She was just amazing and truly a wonderful ambassador to RANDALL'S.I,got the most educating suggestions and advice from a truthful individual who used my name,had the customer's interest first,was truly just fantastic in recogni what I needed ,how much and how the application should be rendered.Truly,just awesomely polite to the point,no jargon customer service.Did not try to baffle me science or to just FLOG any product.We,came to purchase the C2 satin finish white paint and it just flowered away with ease,beauty and looks enchantingly so so attractive .Kindly convey our sincerest' thanking you' for the marvellous training your management has provided,but I think LEAH was born to serve the public in her own always smiling and thruthfull nature .I,would be so glad if you can kindly convey our sincerest' thanking her' for her meticulous service .I,shall be back for more paints soon.C2 paints are truly so so marvellous.
    1 person found this review helpful 👍

  • 5/5 J W. 2 years ago on Google
    We recently moved to Ottawa and our prized dining room table was badly damaged. Randalls was able to match the stain perfectly so we could get it repaired, and even delivered it to me! Great service and really skilled people.
    1 person found this review helpful 👍

  • 5/5 Christopher W. 2 years ago on Google
    The experts at Randall’s helped us find the right product and made sure we had everything we needed to complete the job. The stain for our deck was exactly what we were looking for and competitively priced. I would not hesitate to shop there again.
    1 person found this review helpful 👍

  • 5/5 Kevin L. 6 years ago on Google
    Hey Guys I've been a painter Decorator for over 40 years and started buying stains from the staff, All these. Ladies are very knowledgeable on cedar restoration,colour matching,paints and stains ,these guys are awesome, These Ladies are the best in the business, Donna ,Erica ,and Jenna all from the Bells Corner Location. Lentz Painting
    1 person found this review helpful 👍

  • 2/5 Seb S. 3 years ago on Google
    First time window blinds buyer here - I bought the blinds from Randall's. Overall experience wasn't as enjoyable that I would have hoped for. The visit for the quote and installation went well - no complains there. However, all questions we had regarding the purchase and delivery of the blinds (again first time buying blinds) we're met with a condescending almost non-response by the store staff. I really had the sense that there was zero interest in retaining me as a customer after the purchase - hence why this was the first and last time i'm buying blind from there.
    1 person found this review helpful 👍

  • 5/5 Eliana M. 3 years ago on Google
    Randall’s is a wonderful Ottawa family owned business. Everyone who works there is knowledgeable, helpful and a pleasure to deal with. That combined with their great selection makes them an obvious choice for any renovation project
    1 person found this review helpful 👍

  • 5/5 Laura M. 1 year ago on Google
    The best home decor customer service I've received in Ottawa! Thank you to the Randall's team. We were so happy to work with staff to find exactly what we were looking for!

  • 5/5 Simon L. 1 year ago on Google
    We met Marc and his team at a roadshow event, showed our interest in blinds for our home and within a few days, got an in-home consultation and many options to choose from, in which the interior designer helped us decide, free of charge. Just got everything installed a few weeks later and we are extremely happy with the speedy service and installation. They answered all our questions and our house is finally our home.

  • 5/5 Sue C. 1 year ago on Google
    Randall's staff always provides the best service! I was extremely impressed with their stain colour match capability. I provided them a piece of stained baseboard from our house since it was a custom colour purchased somewhere else. The colour came out perfectly!!! No one can tell the difference between the two!!!! Bravo!!!!

  • 2/5 Amos H. 1 year ago on Google
    They used to have a furniture showroom where you could see and try furniture before ordering but not anymore. They list custom furniture as a line of their decor business on their website and we were handed a book to look through but furniture was obviously not a priority part of their business as nobody knowledgeable came to help answer questions or show available materials, colours, etc. Left a bit bewildered and disappointed.

  • 5/5 Ridha C. 2 years ago on Google
    Reasonable prices, speedy service, superb custom made outcome. Thank you Team Randall's!

  • 5/5 Kevin S. 2 years ago on Google
    Very knowledgeable and helpful staff work at this paint and window treatment store. Plenty of free parking in the back. Sad to see that the upstairs furniture area is gone.

  • 5/5 Jayne Y. 3 years ago on Google
    Friendly and knowledgeable staff. I have been going there for more than 20 years and have purchased paint for our house and a cottage. At least one staff member is still there after all of these years. I have always been very happy with the products and the service. Highly recommended.

  • 5/5 Afif C. 6 months ago on Google
    Michael was amazing and he went out of his way to help. I can say with all honesty that Randall's do care and their customer service is next to none. Thanks Mike!

  • 4/5 Conner R. 2 years ago on Google
    Nice place, matched my paint pretty well! Very satisfied with the help and service.


Call +1 613-233-8441 Open on Google Maps

Amenities


  • Payments
    • ✓️ Cheques
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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