LCBO image

LCBO

Liquor store

😠 As a holder of a full alcohol licence, I tend to shop around in a few local LCBO stores. This one mostly seems to be a miss in a customer service ... Today, when I attended the store and asked for help with a large order, Tom seemed inconvenienced by my request. He brought one pn the cases requeste... People often mention selection, staff, LCBO, store, great, service, Great, beer,


Address

499 Terry Fox Dr, Ottawa, ON K2T 1H7, Canada

Website

www.lcbo.com

Contact

+1 613-592-1849

Rating on Google Maps

4.40 (678 reviews)

Open on Google Maps

Working Hours

  • Monday: 10 am to 9 pm
  • Tuesday: 10 am to 9 pm
  • Wednesday: 10 am to 9 pm
  • Thursday: 10 am to 9 pm
  • Friday: 10 am to 9 pm
  • Saturday: 10 am to 9 pm
  • Sunday: 11 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: selection (14) staff (7) LCBO (7) store (7) great (7) service (6) Great (6) beer (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Sonu S. 5 years ago on Google • 299 reviews
    Usually don't chat up the staff at LCBO. But had a insightful conversation about the Craft brewery Wars that are taking place around us.. It's unbelievable the number of new craft breweries that keep popping up. And all of them are just trying to move their product. Competition is fierce in the Craft brewery world. Good location. They have a decent size walk-in cooler.
    1 person found this review helpful 👍

  • 1/5 Yury P. 1 year ago on Google
    As a holder of a full alcohol licence, I tend to shop around in a few local LCBO stores. This one mostly seems to be a miss in a customer service ... Today, when I attended the store and asked for help with a large order, Tom seemed inconvenienced by my request. He brought one pn the cases requested and retreated to the front of the store. When I followed up, all of a sudden he was too busy helping another customer and related that he can not help a licencee on a Saturday.... I would love to know LCBO hours of operation for licencees and perhaps Tom's schedule... hate to inconvenience the man! Overall, when I attend this specific location in my business attire I seem to get decent service... well today was Saturday and I have not dressed up for work just yet.... Perhaps, wear your best, match Tom's schedule, and you should be ok!
    2 people found this review helpful 👍

  • 5/5 Mel L. 1 year ago on Google • 111 reviews
    Makgeolli Rice Wine is an alcoholic drink that is very hard to come by where we live. Made in South Korea, it is a milky, off-white, and lightly sparkling rice wine. The drink gives a wonderful clean and refreshing taste. Thank you for keeping it in stock!
    1 person found this review helpful 👍

  • 1/5 PAul A. 2 years ago on Google
    Tried to return a defective purchase but because it was 2 days past the 30 days the rather abrupt & rude assistant manager wanted nothing to do with an exchange. Sorry, it’s not my fault that “we have been getting a lot of returns recently”. I went to a different LCBO where I told them the situation & they happily exchanged the product for a different product without the receipt. Thank you to the manager of the other store who showed what customer relations are about.
    1 person found this review helpful 👍

  • 1/5 Hong L. 1 year ago on Google
    Great location to be racially profile, if that is what your looking for in your day to day life. Come in to ask a question about mini liquor bottles, and instead manager got 2 employees following me around, didn’t see that kind of service with Caucasian customer!
    1 person found this review helpful 👍

  • 5/5 Wanda C. 5 years ago on Google • 292 reviews
    I wish I could remember the gentleman who was on cash and help me find the whiskey that my son asked me to pick up for him because he was extremely helpful

  • 5/5 Amanda P. 1 year ago on Google • 84 reviews
    Huge store with a great selection, prices definitely weren't any higher for a better selection! May have been a bit lower. Found everything I was looking for quickly. Plenty of staff at the cash and on the floor if I needed help.

  • 4/5 Rosemary O. 2 years ago on Google • 73 reviews
    Dropped in for some cooking wine. There are some empty shelves(supply chain issues?). Staff is always helpful & there was no wait at the cash.

  • 5/5 Joel G-D (. 6 months ago on Google • 60 reviews
    Great selection 👌🏾

  • 4/5 Calvin K. 7 months ago on Google • 59 reviews
    Had lots of alcohol options and quick lineups. So I would say this LCBO had everything I needed!! Also has a wide selection of wines and a very cold beer area.

  • 4/5 Bram B. 4 years ago on Google • 36 reviews
    I dont know who is responsible for putting coors light in the craft beer section but they should never be allowed near beer again. Try something by whitewater brewery, its a great local beer

  • 5/5 David W. 9 months ago on Google • 4 reviews
    A employee by the name of Teresa Ball has been so helpful with anything I asked of her. The other day I came in to get a bottle of wine for my mother and law and I had no clue what to get. She was so kind and helpful and saved my day!!!! Get that woman a raise !

  • 5/5 Masoud B. 8 months ago on Google
    This is a great store w friendly staff.

  • 5/5 Shashank B. 11 months ago on Google
    Good collection of vintage wines, bigger than some other LCBOs in town

  • 3/5 Bella 1 year ago on Google
    I don't drink but when I go for gifts for people it warms my heart seeing the high functioning alcoholics who are rich and the ones who are poor all come together and wait patiently for their sauce

  • 5/5 Deven S. 1 year ago on Google
    Very friendly staff, quick to help. Lovely selection

  • 5/5 Omar R. 2 years ago on Google
    This store is super big and has a great selection of Vintage wines

  • 5/5 Zoltan M. 1 year ago on Google
    Good selections. Friendly staff. Would be even better in private hands.

  • 4/5 Bonnie S. 1 year ago on Google
    Supplies are running short on some things but the staff is great

  • 3/5 Andrew M. 1 year ago on Google
    Good selection and well laid out. Shopping experience was unfortunately spoiled by a surly unhelpful female checkout person

  • 5/5 Jason O. 1 year ago on Google
    Great selection the Walk in was well stocked and easy to move around in. The Scotch selection was great as always.

  • 4/5 Matthew B. 1 year ago on Google
    It's a larger LCBO with a pretty large vintages section. If you're looking for Beer, there's a proper beer store across the parking lot.

  • 4/5 C S. 1 year ago on Google
    Great selection of wine. Staff could be a little friendlier.

  • 4/5 Daniel R. 1 year ago on Google
    Best lcbo to go to if you are looking for vintage wines. Amazing selection. Good selection of Hard Alcohol as well. Not so great selection of beers unless you want IPAs.

  • 5/5 Adam B. 2 years ago on Google
    Great holiday specials and really nice people

  • 5/5 David A. 2 years ago on Google
    Very helpful in selecting what ended up being an excellent bottle of Merlot for a special occasion.

  • 1/5 Tim L. 2 years ago on Google
    I hope there is a self checkout counter so I don’t have to deal with rude cashiers!! Until than, I’ll take my business somewhere else.

  • 5/5 Eric B. 2 years ago on Google
    Great LCBO, good selection. Got some Puppers over the summer here (don't recommend the beer, neither did the staff, but I had to try right?!)

  • 4/5 Richard C. 2 years ago on Google
    Mostly well stocked, but items have been removed and not replaced.

  • 1/5 IHodlLife I. 8 months ago on Google • 1 review
    Terrible service. Worse management. First in line and last to be served. Thanks for the terrible service. I will drive past this location to a further one to get proper service.


Call +1 613-592-1849 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

Trends



Last updated:

Similar Liquor stores nearby

Last updated:
()