Receptionist stood and watched my grandmother faint in front of her and didn't help or even offer to help because she was "off the clock" (it was 4:10pm) Been to this "Medical Centre" multiple times for one of my family members, EXTREMELY rude and VERY unprofessional every time I have visited. The receptionists are always rude, loud, sloppy and shamelessly careless. On my most recent visit, as my grandmother was walking out the waiting room politely asked one of the receptionists to help her walk as she felt she was about to faint. The receptionist rudely responded with "I am off the clock" and stood there watching as my grandmother fainted. I asked the receptionist to get my grandmother water as my hands were tied holding my grandmother's head and body. The receptionist simply remained standing there saying "I am off the clock" I had to repeatedly ask for water. She eventually brought over some water and I said thank you. Although I wanted to speak with the Doctor about this sickening and unprofessional behaviour I decided to walk my grandmother home and to not cause a scene for the sake of my grandmother's health. As I am walking out of the clinic she then went to the Doctor and loudly expressed to him "Oh my god that patient was so rude I wanted to slap her" in a very loud voice (very careless and low thing to do) - all of which I do have clear evidence of The other receptionist (who was sitting at the front desk) saw that I heard this conversation and laughed in my face. At this point, I decided to turn around and confront her. Once confronted she had nothing to say and simply stood there shrugging her shoulders. This behaviour is pretty ironic seeing as there are multiple signs around the clinic stating that they have zero tolerance for abuse or rude language meanwhile they are speaking this way seamlessly in front of patients. The medical centre has sent out a letter to my grandmother expressing that she is no longer welcome in to the clinic because apparently asking for water for someone who has just fainted is considered "rude" and uncalled for. In my opinion if you are unhappy at your workplace, find a new job. As a receptionist, you are required to present quality customer service and customer service requires the minimum trait of human decency. I personally don't believe these receptionist are fit for customer service jobs - I don't believe they are even fit to be a grocery store cashier with the way they carry themselves. Not quite comforting to know that a receptionist in a medical centre would nag and complain like a toddler when asked for something as simple as water for an elderly patient who has just fainted in front of her eyes. This is basic human decency and does not require for one to be "on the clock" or even working to have an instant reflex to help someone especially an elderly who is fainting in front of your eyes. Right after experiencing this (and obviously prior to the letter) we have decided to never go back to this location ever again and will continue to spread this information to anyone looking for a clinic to visit. The receptionists are the face of the clinic and whoever has hired these receptionists clearly do not have good intention/priority for his or her practice.

Canadian walk-in clinic system is generally very slow.. this clinic is considered as one of the fastest one I’ve been 😂 I arrived at 9:20am, and finished my visiting around 11:30am. Though there was a long queue ahead, the number jumped really fast. So I’ll give it a four star - the only thing I don’t like is that the doctor kept me waiting alone in patient room for quite long time (more than 5 minutes), also there’s no enough sitting area and I was unable to walk during that time. The accessibility could be better! But overall a not bad experience

This is the best, and fastest, clinic I’ve been to in Ottawa. I don’t have a family doctor and needed to go to the clinic multiple times for the completion of items for school, and I didn’t wait any longer than 15-20 minutes during each visit. I arrived each time a little before they opened and stood in line. The process was quick once they opened the doors. Check in is simple - you use an IPAD and put in information. Doctors, nurses, receptionists are polite and I got everything I needed. This clinic is a gem. Would recommended to anyone looking for fast and good service.

Everyone was courteous and professional from the reception to pharmacy! Wait times were not bad for a walk-in. Dr. H. Singh was great, took his time and answered questions and was patient throughout. The pharmachoice in the same vicinity was superb.

DO NOT VISIT THIS CLINIC, GO LITERALLY ANYWHERE ELSE. Literally the worst walk-in clinic! How it has 4 stars is beyond me. I have been struggling to find a family doctor in Ottawa and decided to visit this clinic. First of all, the staff is insanely rude and their behaviour is unacceptable. I witnessed them talking down, yelling, and just being overall RUDE to several very sick and elderly patients who would simply ask for help checking in. The receptionists were talking and laughing loudly with each other instead of assisting people who actually need help. ITS LITERALLY THEIR JOB. After waiting forever, I finally got to see the doctor. One of my issues concerned my mental health and this man literally answered with “seriously?”. Clearly they are not educated enough to realize that this is a serious issue and that it takes a lot of courage to speak up. NEVER visiting this place again. Their lack of unprofessionalism, kindness, sympathy, or even any kind of patient care is unbelievable!

Save yourself from wasting time at this clinic. Go to any other clinic except this. These people are rude and have no compassion for patients. One of the receptionists is extremely rude and ill-mannered. They don't even answer basic queries of patients. When someone is going through a lot of pain they would have questions about the process of medical care but these people consider themselves to be above basic human rights and don't even bother answering these questions. Go to any other clinic but this.

For walk in clinic, wait in line to use the registry terminal. You might be standing outside a while. Complete form on registry terminal and take a number if it's there. Sit down and wait your turn. If you have to step outside for a second, ask if she'll call your cell phone. Don't ask how long it's going to be before you see the doctor. Don't ask to make an appointment. They are a small operation but they help so many so they have limited time. They are not taking new patients. If you think it's bad enough to require triage, go to the hospital. The order is decided by the registry terminal. I'm incredibly grateful they are there and both the care and service have been impeccable. I love everyone there. And as long as you're cool with all that you'll love them too.

Dr. Damodaran is a gatekeeper not a medical provider. His favourite sentence is “NO”. He will only prescribe or refer and even for those, it takes multiple appointments to convince him to do so. Anything else is “above his pay grade” as he likes to say over and over and over. I often will be contacted by specialists who receive my referrals from him asking for more info because he doesn’t include any labs or imaging and writes one sentence in his letter. More than once he’s “forgotten” or “missed” my name on the list for phone appointments and I’ve had to go without medication because of it. He’s currently keeping my disability application hostage, it’s been more than a month but if I ask he snaps and says there’s so many people before me why should I get special treatment, but when I dropped it off he said I could pick it up the next week. Getting him to do a function of his job in a timely manner is not asking for special treatment. If there was any way I could get a different doctor, I would.

I visited this clinic a number of times last year while my wife was pregnant with our first baby. Dr. Harjeet Singh was wonderful and followed up regularly before referring her to the ob/gyn. Last week, I called and asked if I could bring my baby girl for immunization and I was told that I could. When I arrived shortly after, I found a long queue and I was told by the receptionist that they will not see any more patient that day. She was not polite by any stretch and I decided not to hold it against her, we all have bad days. We tried again today, arriving there at 9 to avoid such situation, but again, a long queue. The temperature outside was below zero, still we decided to wait. Since it’s our first time here with the baby, I asked the receptionist if my wife could fill in my baby’s information in their system while I wait in the queue, just to save some time. I was met with rude responses as if I was somehow trying to sneak in before the others. Seeing the other reviews, I am convinced that many others are met with similar hostility. I will try to avoid this clinic at all cost. What good is having good doctors if patients are returned from the door with insults?

I came to this clinic for the first time, filled out my info and asked the receptionist about the wait time. I understand doctors might get busy but it can be told in a good way. She was super rude and spoke in a very unpleasant tone, that she can’t say anything at all. She isn’t polite to the people who visit the clinic that keeps the clinic running. I came here seeing the rating, but I guess this place isn’t worth the rating it says online. All in all, she has no respect for the people visiting and clearly does not know how to speak. Update: The doctor was very nice and listened to everything. Rating updated only because of experience with the doctor

For a walk-in clinic, this is about as good as it’s going to get. You line up outside, then once it’s your turn you take a number and register yourself on a touchscreen. They then call you when it’s your turn to be seen. End-to-end my visit was around 2 hours. I saw Dr. Damodaran for around 5 minutes — like any walk-in doctor, you need to be prepared and concise with your explanation. He was friendly and took the time to explain my symptoms on an anatomical chart on his screen, then gave me a prescription. I’m happy with the overall experience.

This is the best walk in clinic in the west end of Ottawa! They’re very respectful and quick! I’ve taken my family here several times and Dr. Damodaran is amazing! He is very relatable and listens before giving his diagnosis. He doesn’t rush his patients and yet is very efficient! They’re open 9am to 4pm Monday to Friday and every other Saturday. There’s usually a line outside the clinic door so go early. You have to register on the iPad and get a number so that the doctor can see you.

The Receptionist was super rude.. She really need some life. Doctor Harjeet Singh is very professional and helped me out completely. Giving 1 start, because Sign-in process and Receptionist really sucks! I hope Management take some positive actions….

I appreciate Dr. Somanathan Damodaran and his staff are excellent. He is understanding of a patient's health condition and the way of treatment is highly commendable. We feel very glad to have a highly sagacious person as our family doctor. I am writing this review not just like a single visit, after completing 4 years of family doctor’s clinic. We highly recommend this clinic.

I went to the walk in clinic and checked in at about 2:15 - I got the tests I needed and my prescription filled in the same building by 3:25. Typically I expect a longer wait at walk ins (2-4 hours) but I was really impressed at how swiftly this clinic moved. The doctor was clear and concise, and moved me along at a great pace. Really impressed with this clinic at being able to accommodate so many patients on a short notice. Would recommend!

Patient and friendly receptionists. The doctor on duty (Dr. Singh) was also very professional and patient. Very busy place. The clinic opens at 9 am, but the pharmacy where the clinic is located, opens at 8:30 am. Patients register using the provided tablet in the reception area. Note that the doctor may decide to limit the number of patients for the day. While the clinic "may" be open until 4 pm, the maximum capacity may be reached before that (for example, today they stopped taking patients at around 11 am). Best arrive early to get a spot (I got there at 8:25 am, and there were 10 people ahead of me).

Had bad experience. Its walk-in clinic so understand about the wait period. However, After 4 hours of wait when I got to Doctor's room, Doc didn't show up for about 45 min. When he came to see, he was not ready to listen, that what exactly the problem is. And he didn't check up properly. He was so in hurry and seemed like he just wanted to finish ASAP. He prescribed medicine without understanding my case and without asking the history of the problem.

I visited Priya medical center recently as I don't have a family doctor. Based on some stories of walk-in clinics and Canadian ER, I was initially skeptical of the time I would spend there. However, the check-in process was smooth and the wait times are reasonable within 2 to 3 hours. I met with Dr. Damodaran and he is very professional, efficient and knowledgeable. He patiently listened to all the concerns and gave short, but accurate feedback. Overall, I highly recommend Priya medical center especially if you don't have a family doctor.

The worst reception I have seen of any facility, medical or otherwise. Apparrantly it takes 3 people, including the doctor himself, just to schedule a phone call appointment, which is a simple 20 second process at any other clinic. The doctor tells me "They were banging on my door in the middle of an appointment to come and talk to you" like that has anything to do with me or like I need to know that at all. In case you missed it, this was just to schedule a phone appointment about a prescription issue. If your receptionists cant handle that, let alone handle it without interrupting your ongoing appointment and banging on your door, find new receptionists. I don't care what your issues with your receptionist is, handle it with them and stop making it my business. I don't need to know about it. I have had several other issues like that as well in the past with the same receptionist. She is completely dense every time I talk to her, regularly misinterpreting things I say wildly about very simple things. I have to repeat the same thing many times to her, and she often acts like it is the first time I said it, which I find very odd. I have seen similar instances of these severe short term memory loss issues with other people while waiting in the reception lobby. The doctor himself, Dr. Damodaran, is completely unhinged. I don't know if this is because he is burnt out, but he got on the phone for no reason and he just starts yelling and lecturing me about a bunch of stuff he made up in his head. I recorded this all too, so it is objective and provable. I offered him the recording but he would rather live his own fantasy than see facts. He uses his patients as a punching bag and makes excuses for his receptionists awful behavior, and in the process antagonizes and escalates it into a bigger issue. When he did call me back for my phone appointment, I tried to address the issues again. He continued arguing and making excuses. So I am posting a review. He could have handled it like a professional but he chose not to, and here we are. I think this is a very sad case of our current state of medical care in Ontario. Unfortunately these people are burnt out, but that doesn't make it okay to abuse your patients. I awarded 2 stars because what else am I supposed, find a new family doctor? Yeah right....I am at least technically getting health care here. TLDR: Regular phone calls to make basic appointments need need an army to accomplish and you only get halfway anyway. It escalates at random for no reason and they verbally abuse you over the phone. Attempts to address the issue are met with ignorance, excuses and deflection.

Had a bad experience, it's very frustrating for me. Long wait times are to be expected and I was willing to wait 3 hours for a walk in. I went into this clinic knowing I had Pneumonia, there was no other explanation. It couldnt be covid, it couldnt be the flu or a cold or anything like that since I had not left my place for weeks prior and I know that I got sick after being exposed to touching and smelling strong ammonia odors. The doctor I saw (Somanathan) was not willing to listen to anything I had to say, talking over me while I was trying to list off symptoms, did the quickest check up ever (I think I was in there for maybe 4 minutes) he just wanted me gone as soon as possible. The only symptom I was able to give before he interrupted me was that I had a cough, but I had about several other serious symptoms of pneumonia. He wrote it off as a "viral cough" but that didn't explain even half of the problems I had (chills, sweats, coughing up lots of phlem, not being able to eat for 5 days, dizziness, headaches, extreme fatigue, panting/shortness of breath, mood swings, not being able to stay asleep for more than 2 hours) I left very frustrated since my condition was getting worse every day and I barely had the energy to move much at all that day. My roommate had a similar experience with the same doctor, he doesnt really care, doesnt listen and just wants you out as soon as possible. The only reason im giving this place 2 stars is because he still ended up prescribing me Azithromycin. It doesnt make sense at all, "You dont have Pneumonia but here is a prescription for antibiotics to treat Pneumonia. Oh, but dont buy it today" ??? So I waited another day and my condition was only getting worse. Day one of taking the antibiotics and I am already feeling better. It only took several days of suffering to finally get a solution but its better late than having to be admitted to the ER. I saw one of the other doctors there about a year ago for GERD and he was much more helpful than Somanathan. I think I will avoid this clinic next time, but I am grateful he still decided to prescribe me Azithromycin for whatever reason since it has helped immensely. I understand that there are a lot of patients to get through but please dont rush peoples health. If I listened to him and waited 4 more days to pick up the Ztab (Azithromycin) I think I would have already been hospitalized by that point.

Just sharing my experience this morning at the Priya Medical Centre in Centrepointe. I am not a regular visitor to walk in clinics but my GP is on holidays. They opened at 9AM; I arrived at 8:40 am and I was 15th in line. Left the clinic by 9:45 am! The longest wait is for the self-serve registration monitor. You enter your information and the reason for your visit. Sat for less than 5 mins and then I was called into the exam room. My experience on this day.

It's not bad. Line moving pretty quickly. Call you before your number calls. Very bad cell reception in this particular place which means a very boring line.

They addressed all of my issues in 4 minutes. Unlike Appletree where you can only address 1 issue per appointment. The wait times aren’t long at all for a walk in. They also have a system where you sign in and then they call you when it’s your turn. Best clinic in Ottawa!

Walk in; longest time was waiting to register at kiosk, line up outside. Could be a problem in winter. However after that, it was very efficient. As there is not much space inside, you an wait outside and they will call you when your turn is coming up, and reconfirm again once your in the waiting area. Turn over was very quick between patients, and Dr. Damodaran was pleasant (only went in for medical forms), he was not rushed and was thorough with it. The receptionists work very fast and were polite despite them doing about 30 different things. Much better than appletree, lots of parking and in the nice weather plenty benches outside . I'd go back

Worst experience ever!!! Total time of wait was 2.5 hours but when I went in to see Dr. DAMODAR, it only lasted less than 5 min. He was so rude and refused to help me and WALKED OUT of the appointment before I was done speaking!! I've never seen a doctor walk out of a room before their patient and it was unbelievably unprofessional and rude!! I barely talked to him and he already made his mind up in the first 30 sec of speaking to me and didn't care about listening to anything I had to say after. Don't waste your time here.

Fast and efficient. I barely spent 30mn in all dealings, waiting time included 👏. I don't have a family doctor. A friend recommended this clinic to Me. Although it's about 1:30mn by public transport from my current place of residence and I hesitated, I am really glad I did. I saw one Dr. Samantha Domodaran. He was fast, straight to the point and efficient. At least my concerns were addressed on the same day👍👏🙏 Overall, a bit too fast altogether with the receptionists, but I understand they have to make time for other patients. After all it's a walk-in clinic🤷‍♀️ and every one has to be served ☝. I highly recommend 👍🙌💯

Every time I have gone to this clinic for walk in, I am impressed. I have never had a bad experience at this clinic. And every doctor I’ve seen at this clinic has been kind and made me feel comfortable and heard.

Wow this is the best drop-in medical practice in Ottawa. Super efficient, iPad registry for check-in. You have to get there early for first come first served appointment. The compassionate, empathetic and incredibly comforting bedside manners from Dr. Damodaran and Dr. Singh are a breath of fresh air in the medical field. Their knowledge and amazingly accurate and quick diagnoses are top notch. A pleasure to come here for my health appointments.

Staff there is 100% amazing. My family and I have been going there since March 2020 when it first started. I have had no issues. Only concerns is that some of the patients there can be very aggressive and rude to the front staff. I have over heard many times the doctors will say close early because of the amount of patients walk in, it is NOT the front staff problem if they say walk in close. YOU don't not have a right to be so disrespectful to them. No means No learn to accept that. Also learn to behave when there is just more then you in the lobby my, and be thankful they offer a walk in clinic service not many Family Practices offers, and I would hate for them to close the walk in because of rude and disrespectful. Showing little more kindness to then front staff goes along way and it says a lot about you. The staff there is supper great.

Great service. Dr. Singh is a great person, very attentive and kind. I was going to get a severe anemia with unknown repurcussions due to my heavy mentural bleeding but Dr Singh gave me the medication that saved my life. Thank you for everything.

I had been trying to see a doctor at various walk in clinics in Kanata over the past month with no luck. A friend told me about this place. It was definitely worth the drive! Friendly, efficient, and quick. I'll come here first next time.

Good walk-in clinic. Friendly and helpful receptionists. The doctor was really nice and knowledgable. He took time to answer all of my questions and concerns. My health issues was solved and I do not need to come back for that. Thank you! 5-stars clinic.

This is literrally the best place ever. The Staff is great and so are the doctors. Please be respectful. They are doing their absolute best to help out everyone. Thank you very much for being present and patient. We appreciate your care.

Dr. Damodaran is the best. Long wait at this clinic as walk in is worth of waiting instead of going to other walk in clinic. Staff is very helpful. So far I have been seeing Dr. Damodaran and his treatment is really good. He explained me everything on my reports. Most of the doctors I have been seeing are not explaining well. I don’t feel like looking for a family physician after taking healthcare service from this clinic. I would rather come here as walk in every time.

My doctor at this clinic is Dr. Singh. I must say he is one of the best doctors in Canada! He is very professional, very caring, respectful and courteous. His receptionist works very hard and when it’s very busy she calls me on my cellphone so I don’t have to wait in the clinic. Dr. Singh has diagnosed me for many things - each time he explains to me clearly and concisely and answering any questions or concerns I have. I find he is the best doctor to manage my illness and wellness. He truly has genuine enthusiasm for the profession and cares when interacting with me. A++++ Thank you Dr. Singh - Awesome job!

Im sad the clinic and dr. Damodaron is getting such bad reviews. I have had him as my doctor for many years and I have many health problems from a young age and am constantly sick. April is amazing and always helps me out on the phone or in the clinic, dr. Damodaron has always been polite and considering I probably see him more then 50 times a year sometimes many visits or phone appointments in a few weeks, he’s always made himself available and tried his best to help me. People have to remember we have a shortage of doctors, many people do not even have a family doctor. I am very fortunate I have one who listens to me, has patience and helps as much as he can. Doctors are over worked, and can definitely burn out like anyone. Sometimes we have to have some patience ourselves and keep this in mind or there will be less doctors. Thank you to the clinic for putting up with me!