TLDR: This studio banned me because I tried to get my money back from a class that was never rescheduled. IXF staff lied to me, to the Ministry, and to my credit card company in order to keep my money (and other people's money, according to other google reviews here). In the end, they did keep my money, and now they're being passive aggressive about it to boot. Highly unprofessional and not as inclusive as they claim to go full scorched earth over an interpersonal issue. Don't give your money to this place. Context missing from the feedback from the company below: The series I booked in December 2021 was subject to this Iron X policy: "- In the event of COVID-19 lockdown-related restrictions, all classes are considered postponed until reopening and subject to studio credit only." When the studio reopened, not only was that class not rescheduled, the entire schedule was revamped (this is typical for IXF. Clients have little sense of consistency). The classes the owner lists below are not the same focus as the one I had signed up for initially, which was deleted from their calendar. It was also not the same instructor, as the owner claims. I initiated a chargeback through my credit card company in February 2022, when IXF reopened without the promised "postponed" class. My chargeback was denied immediately and I heard nothing more from my bank or the studio. My only recourse was to attend some workshops. I spoke with Karolyn and she happily took the remaining balance from my account. I heard nothing absolutely nothing more from them, thinking all was resolved. As a former employee of IXF, I have many friends there, and wanted to go support them and their performances. So I bought a ticket to their showcase. One would think if there had been a problem, I would have been advised. Then I received blunt emails from the owner Karolyn informing me that I was not welcome, and apologizing for not informing me I was banned. All I can figure is I have been banned for forcing her to prove that the language in her waivers protects her company, even though the word "postponed" was a complete and total lie. The closest thing to the initial cancelled series was the workshop I had to attend in March (after the chargeback was already denied.) Karolyn tells a different version of the events below. It seems incredibly petty to ban me for this, considering the chargeback was denied immediately. I was not contacted by the studio, and my account was not deactivated, so how could I be aware of situation? For clarity, there are a lot of good instructors and good people at this studio. Unfortunately the level of mismanagement is shocking and deeply upsetting. I'm very sad to miss out on seeing my friends due to Karolyn's pettiness.

I had such an amazing experience with Andreana! She was such a great teacher to my friends and myself! I am so excited this was a private birthday celebration, my girl gang is so much fun 💗 💓 💕 thank you Andreana and my girl for such an amazing birthday!

Weird non-inclusive, judgmental vibe at this studio, would not recommend. Felt like they were trying to force a sense of “support” and “community”, but it came across as very phoney. Overpriced, and spent too much time doing ice breaker activities and journaling. Felt like a rip off, as there is very little pole time. I will not be back, there are much better studios in the city.

I love coming here 💕 The staff and instructors are dynamite, so welcoming and really live their values of inclusion and meeting you where you're at to move your body in ways that feel good to you. The Levels system gives a good progress track for learning pole, plus the floor/chair/strength extra classes are fun for keeping things novel and supporting those core pole skills. I'm so happy Iron X is in my neighbourhood!

Evan Kuhn is an amazing instructor! The studio is super welcoming, and I highly suggest for anyone who is a little too scared to try pole - just go for it!

Amazing environment! Super friendly! Well educated trainers! Many people feel nervous/anxious about exercising because they feel like they're out of place. Iron X Fitness doesn't give off that vibe. My experience with Iron X Fitness was all around a positive one. I felt welcome, comfortable and safe. Karolyne coached the level 1 pole fitness class to myself and my group. Her instructions were very thorough, she demonstrated the exercises and moves so we can visually see what we were doing, and she also coached us individually to make sure we were practicing the exercise/move correctly. I definitely recommend Iron X Fitness for anyone of all fitness levels.

The most comfortable and inclusive environment. Excellent for beginners. I was scared to try pole, now it’s become a part of my life, I absolutely love this studio, the teachers and the community.

I've never been a gym person, but I love Iron X Fitness! It's an incredibly supportive and inclusive environment, and whatever level you're at, the staff will meet you there (and the other members will cheer you on). Classes are small, the staff are knowledgeable and friendly, and the classes are a great workout.

We did a private class with Andreana for our friends birthday and it was SO much fun! This was a first time experience for me but Andreana created a fun, comfortable and empowering environment for each of us to learn! Thank you Andreana!

I started coming to IronX Fitness a couple months ago. Very lovely staff and coaches. They have created a fun, safe, inclusive space for everyone to come and learn and improve their skills. Their classes are fun, and an awsome workout. Every time I leave the studio, I feel amazing.

I started at this studio a few weeks ago and I love it! A great place for pole dancers who want to complement their pole training with other strength training / flexibility classes. Also has other apparatuses and workout equipment for training. One of my favorite things is that there are several open gym / open pole hours, and plenty in the afternoon - great for university / college students who want to practice pole in between classes. The studio has big windows and lots of natural light. The membership lets you attend as many fitness and / or pole classes as you want, which is great for really focusing on your training. The studio overall is focused on wellness, so there is a massage therapist and nutritionists and personal training options, which is pretty cool. Before I tried this studio I was under the impression that it was so fitness-focused that they wouldn't have any of the more "exotic" classes that you can find at pole studios. This turns out not to be the case! There are great exotic pole classes and floor classes and chair workshops with a very skilled instructor. I would recommend to any of my friends.

Cozy studio, easily accessible location. Karolyne is an amazing instructor with a very positive mindset. A favorite, would definitely recommend to friends no matter the fitness level. Great if you want to introduce pole or yoga to a more traditional workout routine, they have a class for every need.

Great classes and great people! Very friendly environment

The staff is awesome at IXF, and they have a large variety of classes for all levels.

I visited Ottawa and dropped by for a freestyle. Nice and clean studio and very welcoming staff

Pole has become a great way for me to work on myself. Iron X Fitness has the coaches and staff that make it really easy for me to find my best self.

So many great things to say about Iron X fitness! Fun atmosphere, inclusive space full of good vibes. The instructors are encouraging, positive, and well trained; continuing to challenge themselves with workshops and competitions. I had so much fun in my level one courses, I would definitely recommend!

I never want to leave, I have been having so much fun. I hate running and wanted something fun to do for exercise and this has so far been exactly what I needed. The first level classes were the perfect introduction for all ages, and abilities. I just came with enthusiasm and left wishing I could stay there forever. The owner is incredibly sweet and so is my instructor. Going to Iron X Fitness is one of the biggest highlights of my week.

Absolutely adore everyone at Iron X. There's a true sense of community and everyone's welcome. I've always felt anxious going to gyms or other group workout type places, but not here. I've been obsessed from my first class

My first time at a pole dancing studio but it's been a wonderful experience so far. I appreciate how the studio focuses on the fitness/technique but also recognizes the origins of pole dance (namely with strippers). Instead of trying to erase that history, Iron X acknowledges it, and focuses on pole dancing from an emotional perspective as well. Also enjoy the smaller class sizes, it feels less overwhelming and the instructors have time to give every individual valuable feedback. It's been a wonderful community so far, I'm glad I chose Iron X for my first studio!