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  • 5/5 Holli P. 1 year ago on Google
    My Husband and I stayed here recently for our Honeymoon in a jacuzzi suite with the honeymoon package. The room was great with an amazing view of Central Park at night. Very spacious room, comfortable bed, the chocolates & champagne were an added plus ❤ We absolutely enjoyed our special night here and highly recommend!
    2 people found this review helpful 👍

  • 3/5 Drew E. 2 years ago on Google
    Food serving in the morning has been good. I felt bad for the person serving however since they appeared understaffed. Food was good plus the 70 some year old dude (Bob?) who greets you in the morning added character to the place. The rooms themselves are OK. Beds are pretty used (lumpy and not very comfortable) I don't necessarily blame the hotel since the average American is overweight and can pretty much wreck any furniture they choose just by sitting/laying in it. Bathroom was older and didn't appear to be in the best working order (clogged shower drain, toilet that took 3 minutes to fully flush.) Water pressure from the shower head was great though! Just old and in need of remodeling. Overall an OK experience from when I've booked this place.
    1 person found this review helpful 👍

  • 4/5 Lonnie M. 5 months ago on Google
    Location to downtown is excellent and walkable. Historic building doesn’t mean you can’t update it and keep the historic items. Needs to be cleaned up and remodeled
    1 person found this review helpful 👍

  • 1/5 Notso S. 7 months ago on Google
    Came in late one night and saw that prices on Google were reasonable ($80). Was not shown invoice for stay at any point and was charged $129 for a very subpar room. Smelled musky, and the room was unclean. Should have taken pictures but was happy to leave the next morning. For the same cost, go to the Holiday Inn on the southside of town. Much better experience and cleaner rooms.

  • 1/5 Carla W. 2 years ago on Google
    Wish I would've taken pictures. Strange translucent white stains on carpet and throw pillows. Carpet very rippily, felt like it hasn't been cleaned in some time. All the doors were very noisy and hard to close. Most disturbing was the were no fire exit instructions on the door like there is normally in hotel rooms. No bible in the room, which was weird with the room being really eery. Curtains closed the light shown through, and I did not enjoy listening to the fridge all night

  • 5/5 Jordan W. 9 months ago on Google
    Great place to stay. Great food options on site and close by other restaurants and shops. Quiet and comfy beds. Staff is nice and helpful. Great breakfast offered with rooms. Internet works just fine and no issues with disconnecting like at other hotels. AC worked well. Parking is a little lacking, only one side of the building had parking where you could just leave your car and forget it. Other areas had 2 hour limits during the day. It never filled up but I could see it doing so on a busy day...

  • 1/5 Lyric T. 1 year ago on Google
    We found four. Cockroaches.And bed bugs we tried to pray the room to get them gone but when I got home I found bed bugs on my stuff now I have to pray my house worst place to stay definitely don’t recommend

  • 1/5 Matt W. 11 months ago on Google
    The owner of this establishment, Kay, has been harassing a family for rent owed on an (over-prices) property that her family owns. Kay refuses to follow proper eviction process, essentially deciding to try and skirt the law. Also, Kay’s hotel is listed at roughly half the cost of most other reputable hotels in the market which tells me as a lay person but also, frequent traveler, that her hotel isn’t very good. The few times I’ve been inside Hotel Ottumwa, I’ve been subject to curiously sticky substances on the floor and an unsafe set of steps at the front entryway. Do better, Kay.

  • 2/5 Julie T. 1 year ago on Google
    Run down - there is a big difference between historic and old in need of repair!!!

  • 5/5 Jesse C. 1 year ago on Google
    The staff are all very friendly and the pizza was really good and was available all night. There is also a really nice lounge on-site, also with a great staff working there. I'm a fan of these landmark hotels so that's a big plus for me. I'm sure that I will choose this place again next time.

  • 1/5 Frances D. 1 year ago on Google
    Wouldn't rent a room with cash to me but rented to another guest. I offered to put a $500 deposit. I won't recommend this business due to poor customer service.

  • 1/5 Linda K. 1 year ago on Google
    Food is good, hotel room was clean and comfortable. Lots of children being housed there by a company that brings the parents into Ottumwa to work. A small group of teenage boys were always hanging out in the hall and elevator area on our floor. Inappropriate comments were made to me which made me feel very uncomfortable. We left the next morning. Hotel is in the process of being sold. Hope the building has new plans and purpose. It is a landmark.

  • 4/5 stephen g. 2 years ago on Google
    Old hotel with tons of character. Clean, large room. The cafe attached to the hotel was simple , well worn, and surprisingly good. If you’re expecting an updated Hyatt style you’ll be disappointed, however I found it to be a unique experience in a place I only recently heard of. Great people at front desk too.

  • 5/5 Marissa W. 2 years ago on Google
    We had a great experience at this hotel! We got if for a super affordable rate which included a REAL breakfast at the neighboring Cafe. That in itself made it worth it. Janna, at the front desk was also super helpful and nice. This hotel had a great charm, would recommend it.

  • 1/5 Angie A. 2 years ago on Google
    I went there Wednesday morning to warm up and wait, for a ride. The owner of the place said I need to leave, It was cold and, my hands, was in pain because the cold. Have a freaking heart. I came to place for sometime for coffee, and I'm not going to go back, even for a few minutes. I also was on my way to a meeting for my special needs child at evens middle school.

  • 5/5 Stacy P. 2 years ago on Google
    Rooms were nice, beds were comfortable and everything was clean. Older, yes, but cared for and clean. We loved the building and breakfast in the cafe was fast and delicious. Very crispy bacon, just how I like it. Front desk, cleaner in the hallway, wait staff; everyone was really polite and helpful. Walk north up the hill to the park in front of city hall, library, and courthouse, too. It's lovely.

  • 5/5 Roran I. 2 years ago on Google
    Had 2 rooms with excellent hot tubs. I’ve used both now. They could use a thorough carpet cleaning soon, but the beds are comfortable, the heat and ac both work. (Different seasons each visit). Rhonda at the bar is super friendly and they have all night pizza which was amazing. It’s not super high end as it is a historical hotel, but overall would be my first choice as far as affordable and unforgettable hotels in Ottumwa


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