1/5 Deb S. 1 year ago on Google
Buyers
who
order
online
should
be
aware
of
policies
this
company
has
in
place
regarding
how
they
handle
instances
of
damaged
merchandise
they
send
to
you.
Today
I
received
a
damaged
laundry
hamper
I
ordered
from
the
At
Home
website.
The
item
I
ordered
arrived
damaged.
There
was
a
large
obvious
crack
running
down
the
base
of
the
item.
I
took
clear
photos
of
the
damaged
item
and
sent
them
to
customer
service.
I
did
this
right
away,
the
same
day
of
delivery.
They
responded
to
tell
me
that
they
do
not
send
replacement
items,
even
though
they
have
the
item
available
for
sale
on
their
website
(
so
their
no
replacement
policy
is
not
due
to
a
stock
issue).
In
addition
they
did
not
offer
to
at
least
automatically
credit
my
account
for
the
damaged
item
I
received.
Instead
,
even
though
I
paid
for
shipping,(
which
cost
more
than
half
of
what
the
item
cost
as
I
explained
to
the
customer
service
dept.
that
the
item
I
ordered
was
not
available
in
one
of
their
stores
with
40
miles
from
me).
The
only
way
I
can
even
get
a
refund
for
the
damaged
item
that
they
sent
to
me
is
if
I
pack
it
up
and
ship
the
damaged
item
back
to
them
,
with
a
label
they
will
provide
by
request,
or
if
I
find
a
store
and
bring
back
the
useless
damaged
hamper
they
sent
me.
This
is
a
large
item
and
its
a
further
inconvenience
to
go
through
the
hassle
of
returning
useless
junk,
never
mind
the
time
it
takes
to
do
so.
What
an
inconvenience
and
hassle
just
to
get
some
of
your
money
you
spent
in
good
faith
recouped.
They
will
also
not
reimburse
me
for
the
shipping
I
paid
to
get
this
item
,
that
arrived
indisputably
damaged
,either.
I
also
noted
to
the
customer
service
rep
that
the
box
wasnt
damaged
or
dented
in
any
way
so
essentially
someone
in
their
shipping/
order
dept.
just
sent
a
defective
item
without
any
quality
check
whatsoever
as
the
damage
was
very
obvious
once
I
opened
the
box.
I
understand
that
sometimes
things
happen
and
items
may
arrived
flawed,
but
better
companies
at
least
offer
to
provide
a
replacement
if
they
have
the
item
in
stock,(
which
At
Home
does
have
in
stock
online)
or
they
offer
reimburse
you
automatically
when
you
provided
you
provide
proof
of
the
obvious
damages
through
photos,
instead
of
further
inconveniencing
their
customers.
I
just
wanted
people
to
know
how
they
will
treat
their
error
and
their
customers
when
something
like
this
comes
up.