Like many others here, I had a horrible experience dropping off the car. The car we got had plenty of damage, so I took a few photos of them beforehand. When we dropped the car off, we were told we were responsible for SO MANY of these damages! Basically every single dent and scratch my photos didn’t cover, we were held accountable for them. I didn’t remember to take photos of the wheels, despite some scratches visible in some pictures, and of course… we were held accountable for more rim scratches, even though we’ve never even parked the car near a sidewalk. We were also held accountable for a whole “missing rear bumper”, when the towing cap fell off while driving because of previous bumper damage. €500 for a new bumper when all we did was drive the car? Why am I being held accountable for other peoples’ careless driving? Everything about this felt scammy, unfriendly and unprofessional. I particularly love the “idle fee”, a massive fee they charge you because when you have the car, no one else can rent it so it’s considered “idle”… Avis, that’s called “renting a car”. Avoid this place, and avoid Avis if you can.

Writing a review a few years later. Why you ask? Because I will be traveling to Portugal and these con artists showed up as a suggestion for a rental... Again My experience with them was absolute garbage, we arrived to Lisbon only to be welcomed by a vehicle that did not fit the description, fine we overlooked that issue though we had a baby with us. We eventually got a vehicle that fit the description that was just returned. They did the walk around and everything appeared fine so we drove off only to find out that the clutch felt slightly off. We ignored it thinking that maybe it was normal. One day later the car stalled in the highway. We got it towed and called a cab. We got a new rental and eventually returned to the United States. Weeks later we received a credit card from them for a repair. AFTER WE HAD LEFT THE COUNTRY??? So no, i cannot recommend those con artists and would rather rent from a homeless fisherman than that scam of a agency.

Agent when picking up the car marked down all the existing damage but then failed to submit it, showing zero damage when there was scratches and dents on nearly every panel. When I returned it the claimed all these little dents and scratches were new. (46,000km car from Lisbon) they charged $2,000! All they have to do is go back and look at the records any others time it was returned previously and they would see the damage already existed. Instead they stole my money and ruined my vacation. I could not get anyone on the phone. Surely on purpose. Thanks for ruining my entire trip and stealing my money, you criminal company!

This location is hard to find (lack of signage, and other vendors were unaware), but once found they were professional and thorough in their check-in/out process...unfortunately, very different than the Faro Airport location, which is causing confusion and invoice issues, as the process at Faro is non-existent. I do wish to recognize that the Faro location was excellent in picking up the original vehicle that had a flat tire, and arranging transportation to pick up the exchange vehicle. Having these charges and lack of information is one of the most frustrating issues when travelling to another country....and while I understand each country may have its nuances, communication and customer service is universal (it is why there are additional employment opportunities in the hospitality industry). This star rating is a reflection of the Oriente Do Railway location and not Avis Faro Airport.

Rental car from Budget. Very long waiting times and true impostors. Upon delivery we were told that everything was ok and then without warning we found a charge of 700 € on our credit card charged the same day. This is scam.

We booked our car rental online and went to the store to get our car. The person behind the counter was not trying to upsell me anything, just asked once if I need coverage for the car, and I said my credit card has primary coverage, and that was it. There is a $300 hold on my credit card until a few days after I returned my car, seems like it's usual Portugal rental procedure if you don't get their coverage. The scary part in the beginning, when they bring your car out, was that they check and label all damages on the car into their iPad, so that they know what damages are already there, and if they see new ones when you return it, you'll be charged for it. I took my phone out and I took all the pictures of damages too just in case. I do like that they check so thoroughly in the beginning, so that I know they don't miss anything and mistakenly charge me for. When I returned the car in the end, the process was actually very smooth, the same lady who checked my car is checking it also during the return, but this time she's doing it faster and said everything looks okay. I signed out the contract and that was it. I heard a lot of scary stories about renting car in Portugal, and those local rentals give you very cheap price in the beginning but upsells you a lot of stuff in the end. I'd go safe and rent from a known company Avis and it didn't disappoint

Excellent agency! It stands out for its high-quality cars and a welcoming service that exceeds expectations. I had a very positive experience and I highly recommend it.

The exchanges with the agency reception agent were correct. On the other hand, during the return, I was charged €364 for a slight bump for which I was not responsible.

if you are after customer service and assistance don't use this company. I booked them online and pre-paid. 3 days before arriving in Lisbon one of their reps called me 3 times about upgrading the insurance I said no, I'll review it when I get to lisbon. Got to lisbon late at night, gave them my card and grabbed the card, next day realised there was eur2,000 charged to my card, their phone rep added the insurance without me approving it. I called their Lisbon airport desk for 2 days straight, no one picked up. So I had to drive back to lisbon airport (40mins) just to go to the Avis desk and ask for that extra insurance I did not ask for be removed. The next issue was a few days after returning the car I received a charge of eur80 which related to parking with that same car which was no longer in my possession, another customer had used the car registered to a parking app I used and I coped the charge. I contacted Avis and ask/begged they charge their customer for that parking and pass the money back to me as I didn't incur the cost, I showed my rental agreement, bank statement, etc. They refused to do anything and to the point their customer rep on email said go speak to your lawyer. Disgusting company.

We had good experience at delivery, although I wish the staff present at the pickup would've been able to explain the higher than expected credit hold. The drop off was seamless and quick. The staff at this location is really professional.

I had one of the worst experience with Avis during my Portugal-Spain trip. I wanted the 7- seater which I booked months in advance. And I was given the only option as electric vehicle. I dint bother at that time as I was told that the range for full charge is 350km+. However, it was close to 200km only. I had to keep charging every couple of hours. It almost ruined my trip. On top of this, they charged me additionally €150 and dint even communicate what the charges are for. I would never ever recommend this location to anyone.

Got to the office and got charged another fee for insurance after being told at booking time that we were fully paid up. Agent said the additional charge was in the "Finer fine print"! Terrible experience at the end as well, after leaving prescription reading glasses in the glovebox of rental car. Tried to make contact within an hour of drop off. Absolutely no response despite at 15 days of calling, emailing and 2 taxi trips to the office to locate the glasses. Still no response to date. Will never hire off this company again.

Renting at the Lisboa Oriente Train Station was relatively seamless. Only caution is to book stick or automatic at the time of reserving. Up hard at counter for automatic was huge! Staff were pleasant!!

Great!

We rent an economy car for 10 days, with a pickup in this agency and a return in Faro. Overall it was good, although a bit pricey. The car was very basic (Peugeot 208), almost new, clean, no gps, underpowered but it was fine for our trip along the ocean. The staff at this agency was friendly, they clearly explained the contract, the conditions and the price. Pickup was fast. The options seem too expensive to us. The device for the toll road was 7 euros per day. Considering the tolls are only a few euros this is not a fair price. We didn't take the device and it was ok, but you have to go pay the tolls to the post office, which is inconvenient. Given the device is very cheap, AVIS should consider including it is their base price (for free), it would be a better experience.

Be careful about double calculation of costs that are already covered by the rental agreement. For example, I had to pay twice for one-way rental

No wifi snd closed from 13-14

Very efficient and friendly service

Very attentive and helpful staff, but returning the vehicle can be difficult to park nearby. Our vehicle was badly scratched and there were dents in the door that caused noise in the wind.