Edit : 22.02.2022. The optometrist prescribed wrong power for glasses a month ago and I couldn't use glasses. Reported to the head optometrist in Room 122 this time and that jerk behaved more like a police officer rather than a medical professional. He outright denied the wrong prescribed power and even invalidated my vision problems too. He should be fired. The counter in OPD 3 also lacks understanding. They missed my eyedrop before power checking. Old review -- 1. They check 50-100 patients/day at least on weekdays and because of this the doctors can't check most of the patients for more than 2 minutes. The optometrists will check first more thoroughly but the doctors will simply shine a light on your eyes and write a prescription, nothing more. 2. They make you wait 2-3 hours before you can be checked up by doctors. The stuff are simply rude and irresponsible. The OPD stuff will call your name whenever they want and the eyeglass store stuff won't even call your name when your eyeglass prescription arrives. 3. Dr. Pankaj Rupauliha is very popular among the older patients but here's the thing, he doesn't check the younger patients thoroughly. He doesn't have much time for young patients who have symptoms of anything other than glaucoma. The optometrists will check you thoroughly but he simply doesn't care. ** I checked with him 3 times. I had loads of symptoms and dry eyes and I wrote them all down when I went there. The optometrist read from my notebook and checked me thoroughly but Pankaj Rupauliha simply dismissed me saying that my eyes are fine. He didn't even care to explain the symptoms. He just prescribed another 6 months of eyedrops for dry eyes as if the process was a boring chore. 4. Dr. Manisha Kharbanda is another rude doctor with less time in her hand. I checked up with her on September, 2020. She's like Pankaj Rupauliha, only without glaucoma speciality. 5. When you call a receptionist to ask about feedback/complaints they will talk like they don't care whatever you complain about. My experiences with this clinic are simply bad and next time I will probably go to Susrut.

The place looks hygienic however the staff is not courteous. The place is well known within Salt lake and clinic does get patient from distances as well. The clinic offers Lasik and other eye surgery as well

Location is very good. Doctors are well trained. Staff's are well behaved. There is always present a friendly atmosphere.

The doctor and hospital is good but the billing department is very slow and irresponsible. They took atleast 3 hours to complete the paperwork , very very slow

Worst hospital of the decade my father was about to undergone cataract surgery we went to doctor Pankaj Rupaulia who is one of the best doctor i have ever seen but the nurse over there are pathetic specially the irritating women who sits in the Mediclaim department after they came to know that we have mediclaim they forced us to go for the operation in higher package which we could not afford hence we request to lower the package and choose the best one since then they blackmailing my ailing father stating hospital will not take any risk if we choose lower package my father was morally down and upset, therefore we went to other hospital as my father's condition was crtical now after operation he is doing fine hence it's a request never opt for this pathetic place!!!!!

Good doctors and staff ...

Totally disappointed with the services and the staffs. I visited for a medical certificate for a exam. First of all they charged 500 for appointment. Then came up for a separate charge of 600 for obtaining binocular vision test. Please look into. Note previously I visited the same place with an appointment charge of 150 only. I want justification. My MRN number is 17520000099074.

Excellent hospital...hygiene...all the doctor and the other stuff are also caring,good behavior... price are very reasonable...it's has good cafeteria..this hospital near college more.

The behaviour of the security gaurd at the main entrance no.1 on Dated-12.04.2019 @ 13:30 Hrs was very very bad. He was using slan languages over phone. On objection he was rude to me too. My request to the management is to take a look into such matters. I know the management is unaware of such activities and is quite impossible to look into such matters, but only one poisonous potato will hamper the reputation of a reputed organisation like Urs.

Admissssion process is not properly implemented. It should be first come first basis but they do not follow it. They asked 15 patient to come for OT/discharge at same time. The staff are very slow. They started fighting in front of everyone. In short they need IMPROVEMENT.

Good doctors, well Cooperative. Very good and high end equipments. Clean and well maintained building. Spectacle store inside the hospital. Sitting facility and bathrooms are very good.

My wife's eye had been destroyed By Dr Mrs Rupalulia, wife of Dr P.Rupauliya. She focussed concentrated light on her right eye and the vision deteriorated . OCT indicated severe damage of retina. My wife is almost blind.

BETTER EXPERIENCE AND EXPERIENCED DOCTOR ESPECIALLY DR PANKAJ RUPHALIAFOR CATARACT AND DR. SUBRATA MANDAL FOR RETINA AND RETINAL RELATED PROBLEM

Disgusting and irritating appointment system ....when some of us booked from phone ,after going to the hospital we noticed that our names were not enrolled .... You all should change this disgusting syeate And if u say that any technical problem was there after going ......we don't care ....it's your fault not ours

Totally disappointed.No one behaviour is good.

Rotary Narayana Netralaya is situated at Salt Lake, sector V, Salt Lake - 700091 ( near Wipro / college More), Kolkata. We ( myself & wife) are attending this hospital since 2009. It is one of the hospital under Narayana Health Group of hospitals. The hospital is neat and clean. But the staff are not providing fresh washed clothes and beds to the operating patients. I have complained to the doctor Dr. Depangshu Basu Choudhury who made cataract operation of my wife on both the eyes at this hospital. The doctor promptly took action, called the supervisor in my presence and instructed to look into the matter personally. Doctor Dipangshu Basu Choudhury is a very good doctor, helpful and soft spoken. But the doctor is no more attached to this hospital. Now my wife is consulting doctor Subrata Mandal, Retina Specialist. He is also very good doctor, well behaved and soft spoken. Previously when the hospital opened it it was an eye hospital only. Afterwards the hospital was upgraded to Multispeciality hospital and offered treatments on different disciplines viz: Cardiology, Diabetology, Pulmonology, Nephrology, Orthopaedics, Urology, General Surgery, Gynaecology, ENT, Pediatrics, Gastroenterology, radiology, etc. Do not know what happened, why the hospital authority stopped these treatments. Now only eye and dental treatments are going on here . Previously 12 eye specialists were attending this hospital but at present as on 26/03/19,only 6 eye specialists are attending this hospital. In dental department which is functioning beside the pharmacy, only one doctor is attending regularly. For special cases if the dentist feels necessity, calls specialists for treatment of Maxillofacial and Orthodontic. . It is to the hospital authority to let us know why instead of improving they are reducing treatment facilities. Both of us myself and wife are are senior citizen and holder of Senior Citizen Card ( Life Time) issued by R N Tagore International Institute of Cardiac Sciences, Kolkata. On 26/ 03/19 by mistake we did not carry our Sr. Citizens cards. According to the rules of this hospital we are eligible to get concessional rates for treatments and on consultation charges. I have produced previous receipts allowing concessional rates by the hospital and all the previous records of our past treatments are visible on the computer record. The receptionist tried to allow us the card benefit but the accounts section of the hospital did not allow, as a result I have to pay full normal charge.

(Translated by Google) Dr. Pankaj rupaliya and kesav haldar are the worst Dr. (Original) Dr. Pankaj rupaliya and kesav haldar are the worst Dr.

Good Ambience. I am diagnosed with Keratoconus and i got my C3R treatment from Dr. Manisha Kharbanda. Honestly saying the doctors in the hospital is straight forward, no buttering no fake credit just straight truth. I m feeling good after my C3R. I will highly suggest you to go there.

The receptionist is the worst...they do not talk properly.Even though I had done prior appointment, the receptionist made us waited for 30 mins. There was only 1 receptionist in the hospital. Can you improve the facility? The doctors are very good, but the staffs are the worst behaved and impolite of the lot- the management should spend some money in training them soft skills, or hire better & trained professionals.

Nice , but patient has to wait for long time sometimes .

Mismanagement. They check many patients in bulk together and no coordination among the staffs. Not a suitable place for children. They tested the eyes for my children and gave wrong eye power and when I fought only then they retested and gave the correct number. So quite a risky place.

Well maintained hospital. Good Doctors. Doctors, technicians are well behaved and soft spoken. Nobody responded most of the time when I called for an appointment. I was disappointed with optical division. Otherwise my experience is good.

The optical store man is a MF* and he will treat you like a beggar. However, ambience and staff of ops are very good. They provides you the eye check up for rupees 150 only with all test. The best hospital to visit for eye check up in kolkata but be aware of that person sitting in optic store.

1st visit for new patient, fees- 150/- Dr.Recommendation visit,fees-100/- Hospital is so neat and clean, service is excellent, good behavioral reception

Clean and calm

Doctors and paramedics are very good, especially Dr.Subrata Mandal.In that patient rush his professionalism and polite behaviour are mind blowing.

Worst experience.... They need only money... Services are worst.

Good eye hospital. Some excellent Doctors are attached for years. Ample car parking space behind the building. It also has a medicine shop and canteen.

VERY NICE

Good

Staff are too inefficient to handling the patient. Specially opd3 reception. I request to management to look after the matter seriously.

Service is quite satisfactory. Cleanliness could be an issue for few of the patient parties.

Please tell me on which days Dr. Subrata Mandal, will be available?

Good for eye treatment.

Neat and clean ,properly maintained hospital for eye patients. Inside spacious parking available. Doctors are experienced and treatment at throw away prices. Liked the service and diagnostics

Good experience. Staff and doctors was very helpful and cooperative. Clean surroundings.

Unprofessional staff members who are at billing desk and insurance desk . Their supervisor Mr debashish is a worst as their staff members . I did my dad operation and they had misplaced my insurance papers . And more over they are least bothered . I had to wait over 5 hrs , before they got found at their end . Most of the staff are busy on personal talks on their cell phone , rather than doing their job . The only good thing is doctors are good . Pathethic service .

Excellent experience. I am so happy .well behave with all the patients and their relatives. All health care provider are good.

Excellent management but the quality of the food is a little better.

systemic,good doctors and all vision speciality available.

Good eye hospital

Good Hospital

I love this place

Best in Kolkata after Shankar Nethralaya

Very nice

Good

Nice

Good and nice place for eye issue. For further details any may contact to mention hospital.

Visiting fees is reasonable but it is very time consuming and charges extra inside the checkup room. I think extra charges are for personal benefit as per my experience

good service, swasthyasathi card facility available here.all sister conversation is good .and there all staff helpfully.thank you 🍁Rotary Narayanan hospital🌿

Yes, Dr. Rupaliya can do it my eye Without operation to see and recovery my problem. Many hospital disha, sankar natralay are pescrip to operation / Sergary but he can do it with out operation to success my eye damage. So, Thanks❤ my god Doctor shri Pankaj Rupaliya Sir. .

This is a good place for ophthalmological treatment. But in current situation of Covid-19 I see lack of sanitizing option from the authority. Patient has to do it on their own.

Very nice

Good.

Doctors including hospitality and care are good and cost is affordable Timmings are Monday to Saturday 9AM to 6PM

Super

An eye hospital.

How much is the fees for 1st visit of new patient

Very good hospital

Recommended

A well known eye hospital in Kolkata.

organige free eye camp

So much waiting time between processes...

VERY GOOD HOSPITAL & DOCTOR IS VERY HONEST,EFFICIENT,CARING NATURE.