4/5 Arindam M. 7 months ago on Google
Reviews
posted
before
me
are
so
divergent
here,
even
many
times
diagonally
just
opposite!I
shall
try
to
remain
true
with
personal
views
,but
unbiased
Pros
first
1.Being
a
local
resident,I
have
been
visiting
it
since
last
15
years
both
for
diagonistic
tests
&
seeing
individual
doctors
for
medical
treatment(me/family).
Admittedly
,my
habit
in
not
choosing
other
similar
clinics
elsewhere
formed
primarily
due
to
its
shortest
distance
from
home.But
there
ARE
solid
reasons
behind
my
repeated
visits
:
reliability
of
tests
&
availability
of
specialist
doctors.
Till
now,
I
have
had
no
reason
to
question
the
diagonistic
test
results.
Other
than
famous
and
capable
specialists
,some
not
-so-famous
doctors
also
attend
patients
here
:
regarding
doctors'
behaviour(both
kinds)-
there
is
no
big
difference
from
doctors'
average
behaviour
in
other
big
establishments
in
Kolkata--believe
me
,I
do
have
sufficient
experience
to
vouch
for
that.
2
Receptionist
ladies
are
generally
courteous
and
cooperative
,I
even
found
them
proactive
on
my
recent
visit
for
tests
two
days
back
,
when
they
found
I
was
facing
extra
delay.Uniformed
nurses
(qualified
?
-I
am
not
sure
about
that)
and
other
female
attendants
are
attentive
to
patients
in
general.
Technical
staff
(for
sample
collection/Xray
etc)
are
able
and
courteous
,so
are
report
delivery
people.
3.The
premises
is
small
but
kept
clean
in
general,
floors
are
being
swabbed
very
regularly.
Cons
1.Receptionists
attend
outside
phone
sometimes
in
unprofessional
way,are
rarely
prompt
in
answering.Billing
is
also
not
done
in
a
prompt
efficient
manner.Probably
the
basic
problem
lie
with
huge,recurring
rush
hours
and
availability
of
only
few
such
attendants
who
are
working
long
hours
with
small
recesses
.
2a.
The
rush
is
heavy
from
opening
hour
,but
space
at
first
floor
is
limited
(lift
is
available).
Main
waiting
area
for
patients
adjoining
reception
has
comfortable
metal
seats
,but
accomodation
is
low
,not
more
than
25.Some
other
waiting
arrangements
are
spreadout
in
alleys
outside
doctors
chambers
(or
labs)
but
these
are
few
&
with
only
insufficient
leg
room.
2b.
Report
collection
centre
on
ground
floor
along
with
only
one/two
doctors
chamber/s
is
crowdy
at
rush
hours.
3
.Though
other
spaces
are
clean
in
general,
the
toilet
is
not
very
clean.On
my
last
visit
2days
back
,on
pressing
no
water
came
out
of
cistern.
4.
There
exists
some
lack
of
coordination
between
reception
and
doctors'
appointment
times.Despite
receptionists'
sincere
efforts,last
time
I
have
to
visit
thrice
for
a
particular
test
(among
many
other
tests,
all
the
rest
are
completed
in
time).
Perhaps
the
blame
goes
to
doctors
also
-
the
general
atmosphere
hanging
in
clinic
is
"patients,
please
remain
patient,
delay
is
expected",so
to
say
!Positive
steps
from
all
concerned
is
expected
definitely.
Overall
a
good
health
clinic,
where
people
feel
comfortable
to
revisit,if
need
arises
.
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