Kaya Clinic - Louden Street image

Kaya Clinic - Louden Street

Unisex hairdresser Facial spa Skin care clinic Laser hair removal service Hair removal service Dermatologist

😠 0/10. Kaya, Kolkata, Loudon street branch is the worst. I had to wait for 2.5 hours for my turn. I had a confirmed booking of 4pm but they only provided me the services at 6.30pm. I had previously notified them of my another prior commitment at 5 pm and I had to miss it because of them. They are ext... People often mention service, good, Kaya, services, laser, staff, facial, clinic, experience, street,


Address

7/1 A, Loudon  Street, Flat no. 1B ,1st Floor, Sukh Shanti Buildi, Kolkata, West Bengal 700017, India

Website

www.kaya.in

Contact

+91 86575 69328

Rating on Google Maps

4.50 (346 reviews)

Open on Google Maps

Working Hours

  • Saturday: 10 am to 8 pm
  • Sunday: 10 am to 8 pm
  • Monday: 10 am to 8 pm
  • Tuesday: 10 am to 8 pm
  • Wednesday: 10 am to 8 pm
  • Thursday: 10 am to 8 pm
  • Friday: 10 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: service (32) good (19) Kaya (18) services (17) laser (13) staff (13) facial (11) clinic (11) experience (10) street (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Manavii G. 2 years ago on Google
    0/10. Kaya, Kolkata, Loudon street branch is the worst. I had to wait for 2.5 hours for my turn. I had a confirmed booking of 4pm but they only provided me the services at 6.30pm. I had previously notified them of my another prior commitment at 5 pm and I had to miss it because of them. They are extremely unprofessional and ill mannered. They allot the same slot to multiple people and then claim they are not at fault for the delay that arises. Why should I have to wait for 2.5 hours when I had a confirmed pre booked slot? This is not the first time I have had to face this problem. Even after several complaints over the years, they have turned a deaf ear. Their customer services are highly questionable. all the employees keep conversing behind their desk and are highly incompetent. Would never recommend one to choose Kaya. I want immediate compensation for this repetitive behaviour and the damages I had to face because of their lack of time management.
    8 people found this review helpful 👍

  • 5/5 Anshika J. 5 months ago on Google • 88 reviews
    Great service by Rinti. My skin looks younger with their laser hair reduction and dark circle peels. Thank you so much for the pain-free experience even with thick hairs.

  • 1/5 Nikita M. 1 year ago on Google
    While the laser might be a good service to avail, there’s really no point when the staff has 0 value for your time. Despite having booked an appointment a month prior, they keep you waiting for 2 hours because they’re so mismanaged and overbooked- they try handling multiple clients and share machines- leave you unattended in the room for over an hour without the courtesy of even asking for tea or coffee. Kaya Delhi is such a better place to avail services - I would never recommend this place
    2 people found this review helpful 👍

  • 1/5 ARCHANA -. 2 years ago on Google
    I wish I could give zero stars, I visited kaya south extension Delhi, Galleria Gurgaon, but never seems such pathetic services from KAYA LOUDEN, KOLKATA, I had booked my session on 3 days beforehand, but once I reached there they keep me waiting for 30 mins, after waiting so long I asked them to cancel my session bcoz I have to go back my place, they simply say okay we can cancel...what bad behavior from staff they didn't speak a single word of apologizing, staffs are always kept chatting behind the front task they are so busy in their personal chat, they didn't offer me a bag for the product. I have taken one product from them and they just hand it over in my hand... Services were average, the Doctor is good, but again BT was pathetic, she not even applied sunscreen to my session properly, she is so much in the rush that she did not even offer me a mirror to see changes after the session. The staffs are seriously so bad. Kaya, I want my compensation asap. give me one extra good service for that. We invest more for this not only for a good session but also a good service from your staffs and treatment. Plz don't visit KAYA LOUDEN KOLKATA it's horrible... Hello I am trying to share my concern from past one week but no one is responding your customer support service is not available can you tell what to do next???
    2 people found this review helpful 👍

  • 1/5 komal k. 8 months ago on Google
    Worst experience of my life. I got Kaya Signature facial done from this clinic in February, on the recommendation of the doctor, The very next day my skin started looking dull instead of giving the glow. First of all they don't have any brochure with a price range, they charge any amount they wish fooling their customer. I don't know what they did wrong in the facial which triggered and i developed LPP on my whole face and neck. During the time of black head removal, the attendant removed it so badly and with so much pressure that it left a big black mark on my nose, which took almost 3 months to fade. Till date i am suffering from LPP and visiting a professional dermat to get it cured. Very inexperienced doctor and staff.
    1 person found this review helpful 👍

  • 1/5 Anupama d. 2 years ago on Google
    Not worth the price. Facial services really not good and please dont go for installment payment, they dnt have proper summary for that except third party slip. They will write it in sheet of paper and tell you that's the total amount which you have to pay and the worse part they randomly schedule your appointment without your knowledge. I personally never suggest anyone to visit this branch.
    1 person found this review helpful 👍

  • 1/5 Laxmi S. 1 year ago on Google
    I even don't want to give a single star to this clinic. So terrible staff is there. They don't consider customer comfort during laser session. I told her many times that it's burning a lot and I'm having so much sensitive skin but still my attended was so terrible. The way they give you shots you feel like no you are not human....I am so disappointed with the service done here.. they don't even pay attention on heigene. Very bad quality Razer they used...I must say I made mistake to take my session at louden street Kaya clinic. My experience was so so good at lucknow Kaya clinic but here they ruined all the image which I created about Kaya clinic.
    1 person found this review helpful 👍

  • 5/5 Yashwant S. 1 year ago on Google
    I booked my laser appointment a few months ago and recently came for my 3rd sitting. It took me some time to write down a review but I’m all praises for the staff as well as the service. Excellent pricing for the services provided. Excellent staff. Special mention to Dr. Swaati, Ms. Shashi and Subhajit Chakraborty. They’ve been the absolute best through the entire process. Extremely accommodating as well as comforting staff at Kaya! Thank you for the wonderful experience.
    1 person found this review helpful 👍

  • 3/5 Satovisa B. 9 months ago on Google
    I had a very unpleasant experience. My mother had visited the louden street Kaya outlet in Kolkata on 29th Oct, 2021. I was also present at that time to avail another service. My mother was being attended by a doctor and a Kaya helper(Rintee), the Kaya helper was extremely casual, hence spilled over the chemical peel in and around her eyes while neutralising it, as a result she had immense pain and irritation with blurred vision post that. We rushed her to an ophthalmologist. This kind of service or causality is completely appalling and unacceptable. She recovered within a week. This second part of my review has been added after more than a year of availing their services and i felt the need to edit it. Apart from a few who seem to be in a rush to complete the job, a special mention about the stupendous hospitality by Sangita who is extremely helpful with all the information that one needs and Dr. Pinki is the best one around for all the services, Sashi is really humble and approachable when it comes to adjusting appointment dates and timings, i was quite happy with the services after that one incident which was bitter. I continue to visit the Kaya Louden street, the employees of which have now become like family.
    1 person found this review helpful 👍

  • 1/5 manish b. 3 months ago on Google • 21 reviews New
    Worst service ever. Walked in after making an appointment for facial 1145 am. Reached 11:35 and then waited till 12:08 pm till someone even came for facial. People are busy on phones , no one cares. Horrible. Never coming back

  • 4/5 Vasudha H. 2 months ago on Google • 10 reviews New
    Good experience with laser hair removal treatment. Special mention to Shubhojit, who does a great job with the laser treatment, would definitely recommend him! Downside: the services are overpriced if you don’t take the packages.

  • 5/5 Mehek S. 5 months ago on Google • 8 reviews
    Shubhojit did a fantastic job, he was so careful and so good with the machine. And the entire service! The best laser technician they have!

  • 5/5 Sujata G. 5 months ago on Google • 6 reviews
    I took a Soothe and Balance facial from Kaya, Loudon Street and it was a total relaxing experience. I would specially like to thank Subajit Chakraborty for his time, expertise and patience. Thank You!

  • 5/5 Vidula S. 7 months ago on Google • 3 reviews
    Very happy with the service at Kaya Clinic, Louden street. Special mention for Dr. Swati n S.A Sangita; their expertise n guidance in helping me select the best treatments for my skin concerns.

  • 5/5 Tapasi M. 2 years ago on Google
    Awesome results of laser hair reduction Dr swati is the best...sangita is very sweet and professional swapna is very good in her service thanks a lot kaya louden street

  • 1/5 Ravneet K. 9 months ago on Google
    The management at Kaya Louden has become most ineffective. Whenever u go back for ur service after a long gap, they'll say ur sessions are over. I spoke to the management 5 days back over the phone and I had 3 sessions for facial left..and today my sessions are over according to them. They refuse to give u a record of how many services have been taken by you in a package. Looks like It's become a money minting racket.

  • 5/5 Debarati D. 1 year ago on Google
    It is really professional, the way they treat clients.... No stone is kept unturned to ensure the comfort of the clients.... They are trained and patient too..... Staff named Subhojit handled me with great sensitivities, kept asking if I was bothered by anything at all by any step of the procedures..... I'm happy overall.....

  • 5/5 Bandana G. 7 months ago on Google
    Anima gave me service today and it was really amazing… I had a wound on my face & she took really good care about that aswell… m really satisfied

  • 5/5 Meena C. 6 months ago on Google
    Risita is a very nice guy. Her service is soo good. I always prefer her service. I love her a lot .

  • 5/5 Sanjana K. 3 months ago on Google New
    Sneha was super quick and efficient. Really enjoyed the service. Very good service!

  • 5/5 Amin M. 3 months ago on Google New
    Using kaya’s daily essentials, it’s very much effective and specially winter creams and lotions. Its pocket friendly.

  • 5/5 Sir Ivan W. 9 months ago on Google
    I just want to share my experience that since very long i am takeing services in kaya louden street clinic and i am very happy and satisfied with service and clinic environment especially i want to mention Diya and sneha there are very good in service and also there recommendations was excellent. I love to visit louden street clinic because of there are very helpful.

  • 5/5 Kaushik K. 2 years ago on Google
    Amazing service, staff is very nice and helpful. Very well equipped facility!

  • 5/5 Sampa M. 2 years ago on Google
    The place is very clean and hygiene. The doctors and employees are very good here. survice is very good with proper care and safety precautions taken by the kaya clinic.

  • 4/5 Rupsa S. 2 years ago on Google
    The services are very good. All the staff are very polite and the treatments are also effective.

  • 5/5 Saloni S. 2 years ago on Google
    Amazing and great services. Sapna is for sure one of the best employees there!

  • 5/5 Rima D. 10 months ago on Google
    The service is great over here in this clinic. I have taken Qswitch laser and peel treatments (twice) and you must visit the clinic to get better results. Subhajit Chakraborty has helped in my services very well and he is very sincere at his work. A must visit place. A second service has been taken from Ms Sneha Dey. She is a lovely person and professional as well. Happy to take service for her. Wish her luck.

  • 1/5 Kevin C. 1 year ago on Google
    I did not like this place. I needed a simple cuoterisation . They made a fuss and gave n number of reasons why they couldn’t do it.

  • 1/5 Komal C. 1 year ago on Google
    Kaya is a waste of money. The laser hair removal did not work because of staff negligence. And now nobody is taking responsibility. Customer service is bad. Do not go with Kaya for laser hair removal.

  • 5/5 nedned n. 1 year ago on Google
    Its a wonderful experince in kaya louden street where i had 4session very proffessional and informative i will not only use your product but also recomend you to all my friends Thanks sangita shashi dr pinky sushmita all the staff

  • 5/5 Alpana S. 1 year ago on Google
    Great service. The therapist Subhajit is great! Took laser service and saw quick results within three sittings

  • 5/5 Naren M. 1 year ago on Google
    Recently i opted for full body laser hair removal package and got it in a very exiting price. They promised me 6 sessions. But after 2 sessions only i am getting wonderful results. Subhajit is a very nice staff of kaya, louden st. He is very polite and helpful. Also very experienced. All other staff and doctor over there is also very nice and polite. I will definitely recommend to my friends and family. In fact i have also referred few of my friends. To visit it once for there skin problems.

  • 5/5 swagata S. 9 months ago on Google
    I have done my first vit c facial over kaya loudon. Service was very nice. Sneha Dey , done my facial . She is very efficient n i am relaxed after my facial done. Experience was really good. I am the exiting customer over here. Hope i ll be here very soon.

  • 5/5 Bipasha G. 1 year ago on Google
    Subhojit has done my Aqua facial which was very good.he is very polite and professional and provide the massage also so nice.look forward to take another service from him

  • 4/5 Sujata M. 1 year ago on Google
    I am satisfied with their services. It is really professional, the way they treat the clients. They are well trained and patient too. Staff named Risita Bhattacharjee handled me with great sensitivities, kept asking if I was bothered by anything at all by any step of the procedures.

  • 5/5 Tauqeer K. 3 months ago on Google • 1 review New
    My mother went there and she is really happy with the services. She found beautician sufiya to be very kind and helpful. She enjoyed her time there and will definitely go back soon

  • 5/5 Payel K. 4 months ago on Google • 1 review
    The service was amazing. The beautician was really polite and good at her job. They maintained cleanliness too which I am very happy about.

  • 5/5 Tanya G. 2 months ago on Google • 1 review New
    Had an great experience getting a facial from Rinti. My skin looks and feels so fresh and nice. The service was efficient, hygienic and professional. Rinti is the best!

  • 5/5 Shreyansh G. 2 months ago on Google • 1 review New
    The service was done very professionally by Subhajit. It was a great experience.


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