IRCTC image

IRCTC

Government office

👍👍 IRCTC customer care number📞call 7️⃣0️⃣3️⃣3️⃣r5️⃣0️⃣9️⃣r9️⃣9️⃣3️⃣✅ People often mention tour, good,


Address

3, Koilaghat Street, Ground Floor, Old Koilaghat Building, Kolkata, West Bengal 700001, India

Website

www.irctctourism.com

Contact

+91 33 2231 3132

Rating on Google Maps

4.20 (45 reviews)

Open on Google Maps

Working Hours

  • Friday: (Republic Day), 10 am to 6:30 pm, Hours might differ
  • Saturday: 10 am to 6:30 pm
  • Sunday: Closed
  • Monday: 10 am to 6:30 pm
  • Tuesday: 10 am to 6:30 pm
  • Wednesday: 10 am to 6:30 pm
  • Thursday: 10 am to 6:30 pm

Featured Reviews


Frequently mentioned in reviews: tour (8) good (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Nisha K. 1 year ago on Google
    IRCTC customer care number📞call 7️⃣0️⃣3️⃣3️⃣r5️⃣0️⃣9️⃣r9️⃣9️⃣3️⃣✅
    19 people found this review helpful 👍

  • 3/5 prasun kumar b. 7 years ago on Google • 7108 reviews
    Nice office. Offers booking of Indian Rail tickets and seat reservation related works. They also conduct tours and different package tour efficiently. Services are more or less good but it should be improved. Staffs are good but they should be more attentive and cordial.
    2 people found this review helpful 👍

  • 2/5 Arunava B. 5 years ago on Google • 8 reviews
    I had booked the Gangtok tour with IRCTC in June 2018 and my experience was pathetic. We did not find the tour managers at hotel and they seems to be very unprofessional in this tourism area. We had sent our grievance to IRCTC during the tour itself but it helped nothing. Definitely in future I never plan any tour with this careless group and do not want to recommend my friend and family members to make any travel plan through IRCTC.
    4 people found this review helpful 👍

  • 1/5 Avijit R. 5 years ago on Google • 368 reviews
    Very worst about refund process..I losted 742 in UTS on 1st week of may 2018..I mailed but no reply till now
    2 people found this review helpful 👍

  • 5/5 Partha S. 3 years ago on Google • 665 reviews
    Very good place. People here are very friendly and helpful . The ambience is very good.
    1 person found this review helpful 👍

  • 2/5 Bishal K. 6 years ago on Google • 35 reviews
    Their online tickting services are very good & helpful...but yesterday I had called them many times to have some information about my booked ticket but no one recive my call...
    1 person found this review helpful 👍

  • 3/5 Soumen G. 4 years ago on Google • 20 reviews
    Plan your vacation with irctc? Be ready for a messed up tour memory. Last year I visited vijag araku with irctc tourism. Booked from this office. No card payment facility, only cash or cheque. Tour experience is not so good. First of all their confirmed 3AC ticket means a totally separate coach joined either very first or very last of the train. That was a abandoned coach, uncleared, not maintained. Only the hotel was superb. But... Food is served by the hotel, buffet breakfast, lunch & dinner. Food quality not up to the mark and service is ok ok type. Local lunch served in araku valley at a worst quality hotel. Totally pathetic. And yes don't expect evening snacks. Sightseeing bus was good. But..... You have to play musical chair every time to get your seat. No system at all. Last but not the least, tour managers are friendly but not at all professional. Expect more professionalism from irctc. One more thing, last day our train was in the evening but we have forced to checked out at 9am. After a short sightseeing we get back to hotel before lunch and spent in lobby till evening. So think twice (actually thrice), if you have no other option then plan with them. But be ready for a total mismanagement tour program.
    1 person found this review helpful 👍

  • 5/5 Ashmi A. 6 years ago on Google • 18 reviews
    Good and helpful online ticket booking facility. They also need to be strict on their catering services. Their vendors are looting people.
    1 person found this review helpful 👍

  • 5/5 Raj K. 1 year ago on Google
    IRCTC customer toll free number>>8️⃣9️⃣2️⃣7️⃣r7️⃣9️⃣8️⃣t7️⃣8️⃣4️⃣✅☎️
    1 person found this review helpful 👍

  • 5/5 AK S. 6 years ago on Google
    At the service of traveling public
    1 person found this review helpful 👍

  • 5/5 Amit S. 7 years ago on Google
    I do work here!
    1 person found this review helpful 👍

  • 4/5 Sayandeep D. 6 years ago on Google • 193 reviews
    Railway office. Tickets can be bought from here. A normal queue is expected as always to buy tickets or to enquire regarding any train details.

  • 1/5 Ravi K. 1 year ago on Google • 66 reviews
    Worse experience while dealing with staff at Koilaghata Street Office. Totally uncooperative, these fellows are pathetic and enjoying pay & perks on hard earned money of travellers.

  • 4/5 Tanushree S. 1 year ago on Google • 4 reviews
    The e-ticket feature took jolly time to refund my money but works fine.

  • 4/5 Ankita A. 6 years ago on Google
    It is an old heritage building of kolkata It near babughat and near central metro station.

  • 5/5 vidya Nand S. 1 year ago on Google
    One stop solution for travel solution

  • 4/5 R K. 6 years ago on Google
    One and only place from where anyone can get proper advice on tickets for various routes and able to get the same.

  • 3/5 Shahbaz A. 4 years ago on Google
    (Translated by Google) Reading (Original) Okish

  • 5/5 Global C. 5 years ago on Google
    Good service

  • 5/5 Digambar Nath J. 6 years ago on Google
    Good people, attractive package

  • 1/5 James P. 5 years ago on Google
    Absolutely useless, no help at all


Call +91 33 2231 3132 Open on Google Maps

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