FRAUD! SCAM! Have got my money stuck here for more than a month. 1st visited their store on 25/09/23 and it's been 45+ days now as I am writing this review. They told me that they would make a customized design ring for me which I showed them on Pinterest. They told me that they will share a CAD design within two days. Then after following back with them(executive Fiza) for several days they said that their policy has changed overnight and now I have to pay first. Even their executive agreed that their team which was making the design were not cooperating to the request. Eventually, I gave them a gold biscuit of 10gms for exchange and they melted it. I checked it's weight before and after melting. It was 10gms on their machine and after melting it was showing 9.98gms. They told me that some part evaporates while melting. I don't know in what science is this possible, but still I played along and was ok with 9.98gms. Next day I got a price estimation which was around 69k. I was ok with it. But still weeks later I didn't get any CAD image of how the ring will look. Eventually much later I got contacted by someone from their store and he shared the new price. From 69k it went to 99k. I totally denied it as it was not discussed. Till today I haven't got my ring and they have kept my liquidation money leverage in Bluestone App. Which I cannot use anywhere else except to purchase products on their App. Not sure how people are giving good ratings but if anyone wants to know more from me I can given them proofs. This is a genuine review. Please think very carefully before going here.

Very lovely store, very helpful staff. Made the entire experience very comfortable and easy. One of the best designs as well.

This was my first purchase from Bluestone. Since I've never purchased jewelry in the past, I was a bit reluctant to purchase it online so I visited Bluestone on 26/09 in Viviana mall. I had pre-selected the item online and guess what? The product was exactly as it was shown online and to top it up, Zeenat was just fabulous, she knew I was buying jewelry as a gift and I wasn't certain of the size. She knew I was still not completely convinced about the size so she went to the extent of assuring me that if the jewelry does not fit she would be glad to exchange it for the correct size. That was when I decided that I'll go ahead with the purchase and guess what? She was stop on. The jewelry was a perfect fit. Thank you so much Zeenat for making this such a pleasant and memorable experience. Also her co-workers were very polite and friendly, they answered all my questions and clarified all my doubts. Thank you all once again. You guys rock!

We were attended by Kalpesh gharat. He has provided all the possible information in very detailed way. Employees are very supportive. Would like to recommend blue stone to my friends and family Am very happy with the service provided here. Thanks

Great designs from bluestone. The staff was also patient whilst I tried several designs. Special shout out for Kalpesh for being an excellent service representative!!

Great service awesome new designs very helpful staff specially (Abhijeet) thanks. what to say about you and your knowledge is really very helpful and very simple and more attractive, as what customer want for satisfied you are really great and thanks again. Hop I will visit again. Great job 👍

The BlueStone outlet located in Viviana is really good retail store for diamond shopping. The collection is really good. There are ample trendy designs of rings, earrings, pendants available. I was attended by Zaid, he was courteous and showed me exactly what I was looking for to give as birthday gift for my mother. The beautiful earrings that I purchased even my mom loved it.

Yesterday went to buy some stuff for my friend with him. The store staff is very helpful and very much interested to sell and have a very good knowledge about the products what they have. Definitely will again this store

Great experience. Good collection of jewelleries and the way they handle the customer expectation is outstanding. Specially I want to thank Sanjay for his support in getting the jewellery before delivery time.

The store and the brand is really good. They have wide variety of jewelleries with latest designs and patterns. Really liked the behaviour of the staffs and they were really helpful. Would love to visit again

Very good service from the Bluestone staff with very quick and responsive knowledge about the product. Kudos and all the best wishes to Ms Fiza.

Zeenat treat me so well and explained me every Lil thing about Bluestone's Jewellery and diamonds. Thanku so much

Good store experience. Product explained well by Zeenath.

Piyus is very helpful to choose my enagement rings I got brilliant solitaire rings so satisfying thank you recommend to everyone

I really loved the designs, quality and the diamond cut. The collection is very new and modern and the store staff were also very supportive, polite and helpful. High recommendation to visit this store for any diamond jewellery. Bluestone Viviana has become my one stop designation for any jewellery purchases. The GMS investment scheme is also very good and productive.

Had a good interaction with Mr. Kalpesh and he informed us the monthly plan and also helped us in getting the product exchanged with his kind gesture. Thank you bluestone

Beautiful range of products, very courteous staff. Great treatment by Mr. Abhijeet. He went out of the way to deliver the product at home, which was very convenient.

Looks pretty good. Lets see how durable it is.

So you can visit Viviana mall for this outlet where the staff is not only humble but very helpful. Thank you kalpesh for helping us take this decision

Very cooperative staff and good service also.Mr.Ashwin and Mr.Abhijeet were very good at their service.

Had warm interaction, executive & staff are very cordial and explained all details of the products. Helped select an item which is good value for money. Would recommend to relatives and friends

Amazing products, awesome services... Wanted to exchange same product then purchased a new one which I didn't like after wearing, they returned with a smile and delivered a new product of my choice again with a smile. The store manager Zaid is such an outstanding gentleman, who doesn't let you feel that you are buying something very precious and costly. Just buy, wear, exchange, sale, return everything with a smile... Keep it up!! 👍

I have visited Blue Stone Viviana mall & I am very much delighted with the service & products. Branch staffs are very cooperative & knowledgably. I will visit again in Diwali. Keep it up!

Variety and designs of rings were very well presented , and detailed specifications were mentioned.

Good customer service by Fiza. Wide range of varieties. Totally recommend

Phenomenal jewelry store with an impressive variety! The staff's expertise and warm approach made me feel like a valued customer. I'm thrilled with my unique find and would gladly recommend this store to anyone