2/5 Raspreet S. 1 year ago on Google
Forgettable
stay!
Everything
from
the
Booking
experience
to
service
to
room
-
was
disappointing.
Untrained
and
unmotivated
staff
-
poor
tech
systems.
Food
was
the
only
saving
grace
deserving
the
2
stars
out
of
5.
Our
plight
started
from
the
time
we
booked
!
A
day
after
booking
with
vouchers
issued,
we
were
informed
that
there
was
a
tech
glitch
and
the
category
of
rooms
booked
for
us
aren't
actually
available.
After
settling
down
the
issue
-
where
they
downgraded
one
of
the
two
rooms
-
without
reducing
the
price
-
and
throwing
in
unwanted
freebies.
Yet
when
we
were
checking
in
-
we
were
again
told
after
issuing
key
card
for
a
room,
that
there
is
a
tech
glitch
and
second
room
key
would
take
5
minutes.
It
actually
took
more
than
40
minutes.
After
this
was
issued
to
us
we
wanted
to
go
on
lunch
and
we
were
informed
that
it
was
already
2.55
pm
and
restaurant
does
not
take
order
after
3
pm
-
well
it
wasn't
our
fault,
they
wasted
40-45
minutes.
They
did
not
even
offer
or
suggest
any
alternate
arrangement.
The
room
(Junior
Suite)
was
pathetic.
It
was
a
very
small
and
cramped
up
area
-
no
place
to
move
around
(in
the
living
area,
sleeping
area
or
the
rest
room)
and
one
door
blocking
another.
All
switches
were
black
in
colour
and
very
difficult
to
locate
in
low
light.
Several
other
issues.
Our
booking
had
access
to
Executive
Lounge.
Their
website
said
Lounge
access
is
from
6
am
to
10
pm
-
whereas
actually
it
was
only
from
5.30
to
8.30
or
so.
The
staff
at
the
Lounge
wasn't
very
happy
with
the
supplies
there
-
they
were
cribbing
that
they
did
not
have
the
right
ingredients
to
make
Mocktails
or
Cocktails.
Room
service
too
was
bad
on
both
days
-
several
reminders
had
to
be
sent
to
get
even
something
as
simple
as
a
fruit
platter
or
a
coffee.
The
staff
had
no
basic
information
about
their
own
restaurant
timings
and
nearby
places.
The
SUV
given
for
Airport
drop
was
in
bad
shape.
A
long
list
of
issues
but
final
verdict
is
-
please
avoid
this
property.