1/5 Tavishi D. 2 years ago on Google
I
would
never
recommend
LEMON
TREE
HOTEL,
SOHNA
ROAD,
as
they
have
expertise
in
misleading
their
customers.
I
booked
a
STUDIO
SUITE
last
week,
and
during
my
check-in,
I
wasn't
informed
whether
they
were
providing
me
with
a
smoking
or
non-smoking
room,
and
FYI
as
per
norms,
the
FRONT
OFFICE
has
to
share
all
the
details
about
the
room.
After
3
hours,
when
I
wanted
to
smoke,
being
a
vigil
guest,
I
asked
at
the
reception
that
CAN
I
SMOKE
IN
THE
ROOM?
They
denied
it
by
saying
it's
a
non-smoking
room.
I
told
them
to
change
the
room,
but
they
said
all
their
rooms
are
booked,
moreover,
instead
of
apologising
the
front
office
person
HIMANSHU
arrogantly
said,
IF
YOU
ARE
A
SMOKER,
YOU
WANT
TO
SMOKE
AFTER
3
HOURS
OF
CHECK-IN?
I
mean,
is
it
a
way
to
deal
with
the
customer?
I
booked
it;
I'm
paying
for
it;
I
can
smoke
whenever
I
want.
It's
their
mistake
they
didn't
inform
their
client
before
handing
over
the
room
keys.
I
decided
to
check
out
there
and
then.
I
went
up
to
my
room
to
collect
my
stuff
and
check
out.
While
packing
my
stuff,
I
made
a
call
at
the
reception
and
confirmed
what
charges
would
I
need
to
pay;
HIMANSHU
at
the
reception
said
MAM,
THERE
WILL
BE
NO
CHARGES
FOR
YOU
AS
YOU
ARE
CHECKING
OUT
BEFORE
4
HOURS.
He
requested
me
to
check
out
soon
to
get
the
room
ready
for
some
other
customer.
In
another
5
minutes,
I
was
at
the
counter,
handed
over
the
keys
to
HIMANSHU,
and
he
asked
me
to
wait.
I
did
what
he
said,
and
in
another
5
minutes,
he
sent
their
staff
boy
to
check
the
room's
condition
and
asked
me
to
pay
half
of
my
tariff.
I
WAS
SHOCKED!
I
asked
him
that
you
told
me
NO
CHARGES.
He
answered,
MAM,
YOU
HAVE
FULLY
USED
THE
ROOM
HENCE.
I
AM
ASKING
FOR
HALF
OF
THE
TARIFF
AMOUNT.
My
only
concern
is
that
THE
STAFF
SHOULDN'T
LIE.
Either
HIMANSHU
was
unaware
of
the
HOTEL'S
TERMS
OR
CONDITIONS,
OR
MAYBE
HE
WAS
NEW,
OR
MAYBE
HE
DIDN'T
KNOW
HOW
TO
DEAL
WITH
THEIR
CUSTOMER!
That
person
at
the
FRONT
OFFICE
CLEARLY
MISGUIDED
AND
MISLEAD
ME;
I
was
standing
there
in
front
of
him
with
all
my
packed
stuff,
he
could
have
informed
me
about
the
CHARGES
beforehand
when
I
called
him.
Furthermore,
instead
of
accepting
his
mistake
or
convincing
me
to
avoid
check-out,
he
was
made
me
run
between
the
reception
and
room.
THIS
ISN'T
THE
TONE
THAT
A
PERSON
FROM
THE
HOSPITALITY
SECTOR
MUST
USE.
If
there
could
be
an
option,
I
would
recommend
minus
or
zero
reviews
to
them.