4/5 Evan H. 2 years ago on Google
Update
6/10/22:
Carl,
the
director
of
Operations
reached
out
to
me
personally
after
all
this
time
to
rectify
the
situation.
Not
only
did
he
make
time
on
his
free
time
to
call
me
himself
but
he’s
taken
extra
steps
for
make
sure
my
issues
were
heard.
This
is
what
i
like
to
see
when
it
comes
to
customer
service.
Server
bypassed
table
for
our
first
10min
then
briefly
arrived
to
let
us
know
she’ll
be
back.
Came
by
eventually
to
ask
for
our
order
and
didn’t
give
her
name.
Brought
our
drinks
and
after
tasting
what
was
effectively
water
with
a
touch
of
pineapple,
I
wanted
to
send
this
“Pineapple
Express”
back.
Realizing
me
and
my
guest
did
not
know
the
name
of
our
server,
we
had
to
ask
other
employees
to
help
us
find
her.
She
was
focusing
her
full
attention
on
a
bigger
table
that
arrived
after
us
even
to
the
point
of
quickly
getting
their
orders.
She
eventually
returned
to
take
my
drink
and
replace
it
with
something
else.
The
purple
haze
I
got
was
amazing.
We
got
our
meals
after
a
bit
of
a
wait
as
our
server
was
focused
on
that
other
table.
My
chickichanga(spelling?)
had
enough
cilantro
in
it
to
season
several
meals.
The
toast
tasted
as
if
it
had
been
sitting
out
and
was
practically
room
temperature.
Half
of
the
potatoes
were
undercooked
and
crunchy
as
if
they
just
seasoned
it
and
served
with
little
effort
of
cooking.
Pretty
much
the
only
thing
I
enjoyed
was
the
water
and
my
second
drink.
The
saddest
part
of
all
of
this,
I
finally
got
my
server’s
name
at
the
end
of
my
meal
after
prompting
it
when
she
was
dropping
off
the
check.
But
luckily
Talullah(our
server)
and
some
hiccups
won’t
prevent
me
from
giving
this
place
another
chance.
Hopefully
next
time,
our
server
won’t
prioritize
a
bigger
table
that
came
after
us
leading
to
another
server
to
have
to
pick
up
the
slack
and
we
will
be
able
to
have
a
great
experience
as
I
feel
is
very
possible
as
First
Watch
from
what
others
have
told
me.
