Make no mistake, you do NOT want to have IMED as your healthcare provider if you are dying and need emergency assistance from a phone number that claims to be active 24/7 but is infact inactive after 28 phone calls over two days (see the video I posted on here of what happens when you try to call the emergency number given on the website). You do NOT want to have IMED as your healthcare provider if you urgently require the results of an analysis (including one for COVID-19 during a global pandemic wherein all 4 hand sanitizer stations on the way into the hospital are empty). You do NOT want IMED as your healthcare provider if you need a vaguely accurate diagnostic for your mild condition and would prefer that the doctors don't tell you there is a chance you have a debilitating disease after a simple look at your skin days before any tests can be conducted. And least importantly from this list, you do NOT choose IMED as a healthcare provider if you are looking for a reasonably average market price for anything. Do not be fooled by the shiny tiles and flashy glass walls for this is all a front for a completely incompetent organisation. If you are a tourist and need urgent medical help, find places closer in town such as Quirón hospital or even Sanitas clinic for fast and cheap lab analysis results. If you live locally, I cannot urge you enough to quit giving these people money if all it's doing is polishing the floors, shining the windows and filling shareholder's pockets.

IMED Valencia is a disgrace! One star is already too much. Medical care far below average, nurses completely indifferent and careless. Doctors hardly had any time and didn’t listen properly. The only one who ever showed some empathic sense, was the cleaning lady. The intravenous line in my arm was blocked for a whole night, which left me with a terrible headache. According to the nurse this was because I hadn’t held my arm stretched during the night, but two hours later it turned out that the line had been accidentally blocked by the nurse the night before. They didn’t check me regularly, I felt complete neglected. They gave me NOLOTIL by infusion although I told them that it made me feel worse. Only after my husband found out that it should not be given to patients from North Europe and patients with immune problems like me, they agreed to stop it. These are only examples, I could go on like this for a while. The food was disgusting and one time they even forgot to bring breakfast. This hospital seems mainly interested in moneymaking. It was a horrible experience. Better avoid it!

Nicely equipped, very unprofessional staff. I needed an IV treatment and literally had to tell the nurses what to do. Luckily nothing bad happened and i didn't need real help from them . I felt very unsafe when I saw they didn't know what to do. Some of the doctors are very unethical. They simply refused to hear what i was saying. All they care about is money, but fail to provide the services even after you have paid. I really don't care that most don't speak English. It's not about the language but rather medical expertise. As for it being like a 5 star hotel. I'm not going there for a vacation. I need hospital, doctors, nurses, not a vacation rental.

I was in for two nights and three days for a hip replacement and aftercare. Service was second to none throughout. The operation went smoothly, we had a comfortable, single patient room, good food (patient only), kind caring staff, comprehensive information, en-suite shower room and a sofa bed next to me for my wife. Many staff spoke English so communication was not an issue, especially as we did our best to speak in Spanish as well.

This hospital professes to have the newest tech, but it in the end it just doesn't work. It's impossible to communicate with doctors, get timely follow up appointments or understand anything about your care. Even the fancy system to manage the queue never works and the doctors themselves complain about how bad it is. The doctors are generally good but since they are so inaccessible, it is impossible to get good care. I received instructions to book a follow up appointment in a month but wasn't able to schedule one until four months later so I had to go elsewhere for care and start the process all over again. Ridiculous

(Translated by Google) Our experience has been for a cosmetic surgery operation, paid in full in cash. The surgeon, a 10, staff outside the hospital. The room was really very comfortable, spacious and with a double room, if it weren't for the bad smell of pipes, it would have been great. The plant staff, disastrous, you can now ring the bell, which literally took 47 minutes to assist us on one occasion and half an hour the other two times. Luckily the patient was not dying, if not, she stays there. Now, we are not going to talk about the empathy and ways of the staff. It is a hospital, which I really do not recommend to anyone, the night costs € 980 When in hotels of € 40 a night they have treated us with more affection and education than here. (Original) Nuestra experiencia ha sido por una operación de cirugía estética ,pagada al contado completamente. La cirujana ,un 10,personal externo al hospital . La habitación realmente muy cómoda ,amplia y con doble estancia ,si no fuera por el mal olor a tuberías ,hubiera estado genial . El personal de planta ,nefasto ,ya puedes llamar al timbre ,que literalmente ,han tardado en una ocasión 47 minutos en atendernos y las otras dos veces una media de media hora . Menos mal que no se estaba muriendo la paciente ,que si no,ahí se queda . Ya ,de la empatía y formas del personal tampoco vamos hablar . Es un hospital ,que relamente no recomiendo a nadie ,la noche cuesta 980€ Cuando en hoteles de 40€ la noche nos han tratado con más cariño y educación que aquí .

(Translated by Google) For some time I have been treating myself in this hospital for migraines in the neurology service. Today, February 11, 2021 I had a check-up at 10 am. I arrived at the hospital at 9:55. First I found saturation in the elevators and then when I got to the 7th floor, I had to queue for a long time to reach the counter. When that happened, it was approx. 10:20. I went to the office door. On the exterior display, I marked my number as the next patient to attend. While I was there waiting, two more patients arrived. My surprise was when Dr. L. Pérez decided to delete my number and attend to the other people. I understood that perhaps he would have assumed that I had been late 20 and went into consultation to tell him. She would not listen to me and simply told me that it was the turn of the next patient who, to make matters worse, was in the bathroom thinking that it was not yet her turn. Such was the embarrassment that even those who waited told me that they didn't care what had happened because I was there before. I then went to the counter, where the girl at the front desk treated me badly and simply told me to stand aside and go to the patient care desk for complaints. There, another girl, in this case very friendly, attended to me and told me that she would contact the doctor, persuading me to wait before filing a formal complaint. I had to leave because I had to work and, predictably, hours have passed and the doctor and all the hospital staff have given me silence for an answer. In this case, they have not even sent me the email to assess the attention received. I think this is not the proper way to proceed. Even if I was 20 minutes late this is not the way to proceed. I have never been received at my time due to a delay from the doctor, because the previous consultation was extended or, as on one occasion, because, after a consultation, the doctor had to make a phone call. In none of those circumstances did I complain, thinking that you have to be considerate, we never know what the circumstances of others are. That is what was lacking with me today, first from the neurologist and then from one of the receptionists. A hospital that claims to be a benchmark in Valencia cannot afford these situations. You must ensure that your staff is exquisite with patients and, above all, during peak hours, you must implement measures so that going up to the seventh floor does not take 10 minutes and, if this happens, not acting as they have acted with me because that does not it was my responsibility. (Original) Desde hace algún tiempo me he estado tratando en este hospital de migrañas en el servicio de neurología. Hoy, día 11 de febrero de 2021 me tocaba una revisión a las 10 horas. Llegué al hospital a las 9:55. Primero encontré saturación en los ascensores y luego, cuando llegué a la planta 7ª, tuve que hacer una larga cola hasta alcanzar el mostrador. Cuando eso sucedió, eran aprox. las 10:20. Me dirigí a la puerta de la consulta. En el display exterior marcaba mi número como próximo paciente a atender. Estando yo allí esperando, llegaron dos pacientes más. Mi sorpresa fue cuando la doctora L. Pérez decide borrar mi número y atender a las otras personas. Entendí que tal vez habría supuesto que yo había llegado 20 tarde y entré en consulta para decírselo. No me quiso escuchar y me dijo simplemente que le tocaba al siguiente paciente que, para más inri, estaba en el baño pensando que todavía no le tocaba a ella. Tal fue el bochorno que hasta los que esperaban me dijeron que a ellos no les importaba que hubiera pasado porque yo estaba allí antes. Me dirigí entonces al mostrador, donde la chica de recepción me trató fatal y simplemente me dijo que me apartara y que para quejas fuera al mostrador de atención al paciente. Allí, otra chica, en este caso muy amable, me atendió y me dijo que se pondría en contacto con la doctora, persuadiéndome para esperara antes de poner una queja formal. Me tuve que marchar porque tenía que trabajar y, como era previsible, han pasado las horas y la doctora y todo el personal del hospital me ha dado la callada por respuesta. En este caso, ni siquiera me han enviado el correo para que valore la atención recibida. Creo que esta no es la manera adecuada de proceder. Incluso si hubiera llegado tarde 20 minutos no es la manera de proceder. Yo nunca he sido recibido a mi hora por retraso de la doctora, porque se haya alargado la consulta anterior o, como en una ocasión, porque, tras una consulta, la doctora tenía que hacer una llamada telefónica. En ninguna de esas circunstancias me quejé, pensando que hay que tener consideración, ya nunca sabemos cuáles son las circunstancias de los demás. Eso es lo que ha faltado hoy conmigo, primero por parte de la neuróloga y después de una de las recepcionistas. Un hospital que pretende ser un referente en Valencia, no puede permitirse estas situaciones. Debe procurar que su personal sea exquisito con los pacientes y, sobre todo, en horas de máxima afluencia, debe implementar medidas para que subir a la planta séptima no cueste 10 minutos y, si así sucede, no actuar como han actuado conmigo porque esa no era mi responsabilidad.

(Translated by Google) A disaster emergency—> I go for a fall on my bike and they don't see the fracture, they send me home and I check the Rx in the App and it turns out that I do see a fracture, on October 9 I went, 2 and a half months with plaster . Embarrassing PS: and I'm not a doctor. COVID tests a disaster—> they lose the sample, I'm going to have it repeated, the second time I queue for more than 1 hour, they repeat it and I get negative but the next day it tells me that the test is duplicated and that it has there was an error, get back in line ... Bad management, bad organization, but poor quality money they do like. (Original) Urgencias un desastre—> voy por caída en bici y no ven la fractura , me mandan a casa y tachán veo la Rx en la App y resulta que si que veo una fractura , al 9 de octubre que fui, 2 meses y medio con escayola. Penoso . Pd: y no soy médico. Pruebas COVID un desastre—> me pierden la muestra, voy a que me la repitan , segunda vez que hago la cola de más de 1hora, me la repiten y me sale negativo pero al día siguiente me dice que la prueba está duplicada y que ha habido un error , vuelve a hacer la cola... Mala gestión , mala organización ,pero el dinerito con mala calidad sí que les gusta.

This has been the worst medical experience of my life. They have been unresponsive, dismissive and even rude. After an initial visit, my wife's symptoms got worse. It has taken 10 phone calls and 10 emails to get any kind of response. Our doctors said they would respond to emails. They did not. Another said to call. No response. Follow ups could only be scheduled 6 weeks down the line. I genuinely believe this experience has worsened my wife's health. She needed attention and instead has been forced to deal with it. We are now looking into other treatment locations.

So I’ve been a patient of theirs for two years, since I moved to Valencia. In general it’s a decent hospital with up-to-date technology, however they claim it’s a hospital for foreign patients, unfortunately I have had unpleasant situations with doctors and nurses due to being a foreigner. My Spanish is not the best (I’m still learning) but I try to speak in Spanish with them, however the amount of times I’ve been looked down upon because I’m not Spanish is just insane. I’ve had doctors laugh at my Spanish and say things quietly about why I’m here in front of me. If you have a foreigner-friendly hospital I would kind-of expect the doctors to act a bit more professional in front of the foreign patients but that’s just not the case here, not to mention they ignore you when you try to explain your symptoms because your spanish is a bit broken. Not only that but they can be physically more harsher to you. A lady in the X-ray part of the hospital was doing a mammogram on my mum and she kept pushing a shoving my mum into the machine, she had bruises over her whole chest because of this. We wanted to complain but nobody would listen to us! Not to mention with our Spanish😪. If you’re a foreigner, I suggest you try Benidorm or their Alicante hospital because you will not be welcomed here well sadly.

Very disappointed. The hospital claims that they are foreigners friendly and their doctors can communicate in English. That's one of the main reasons why I chose this hospital and I went there several times for different departments. There was only a few doctors who really tried to talk with me. Most of the times, doctors didn't speak English, not necessarily because they cannot do English but they didn't want to. Moreover, there were doctors who prescribed NOLOTIL without telling me any information of warning issued by Spanish health authority. Last but not least, my blood test result contained an error which they did not notice until I pointed it out. My understanding is that you pay for private care because you know you're paying for good care. But here, this seems to be different.

(Translated by Google) My daughter took a test on Monday February 15th and is still waiting for the results. There is no way to contact you by phone, and when they catch you they don't know how to give you a satisfactory answer and to top it all today the young lady who has answered you has literally hung up the phone. It is incredible that with so much propaganda they do, customer service is so dire. My daughter certainly doesn't come back and neither do we. (Original) Mi hija se hizo una prueba el lunes 15 de febrero y sigue esperando los resultados. No hay manera de contactar telefónicamente, y cuando te lo cogen no saben darte una respuesta satisfactoria y ya para colmo hoy la señorita que le ha atendido le ha colgado literalmente el teléfono. Es increíble que con tanta propaganda que hacen, la atención al cliente sea tan nefasta. Mi hija desde luego ya no vuelve más y nosotros tampoco.

Was waiting for my appointment 50 min and left cause it was still two people before me. Lost half it my working day for nothing. Moreover, organization is extremely bad, huge lines on the reception with one person working. I would not recommend this hospital.

This hospital used to be very good. For the past year any doctor we have seen is so rushed we barely have time to explain or receive help. My son was told he needed two prescriptions last visit, but the doctor was so rushed she forgot to write either. She also told us he needed to see the dermatologist, but for the past 4 months there has not been a single appointment available. We had an appointment for an ear nose throat specialist and they cancelled it a week before. The staff seems unhappy, and the overall cleanliness has also gone downhill. What is going on IMED?? We just had to go back to have analytics done and every part of this hospital is awful. They do not care about their patients in anyway. Don’t go here. Only giving one star because it won’t post with less.

(Translated by Google) I go to a gynecological check-up and they take a sample to do a culture. The surprise comes when the results state that the sample has not been sent. I contact the hospital and they tell me they will talk to the lab and get in touch with me. After 10 days without receiving any response, I contact them again. They tell me that there has been an error and that I have to return to have a sample taken (to go to gynecology again and say what happened). I tell him that I live in another community, let him tell me what happened, where the error has been and who else I can talk to. The aforementioned tells me that I have to go back to gynecology. Bad management and bad solutions. Little professionalism and empathy with the client. A year ago something similar happened to me with a blood sample. Maybe you should check the staff they have hired or the laboratory as it lacks respect and professionalism. (Original) Acudo a revisión ginecológica y me toman muestra para hacer un cultivo. La sorpresa viene cuando en los resultados pone que la muestra no ha sido remitida. Me pongo en contacto con el hospital y me dicen que hablarán con el laboratorio y se pondrán en contacto conmigo. Tras 10 días sin recibir ninguna respuesta, vuelvo a contactar con ellos. Me dicen que ha habido un error y que tengo que volver a que me tomen una muestra (que me presente en ginecología de nuevo y diga qué ha pasado). Le indico que vivo en otra comunidad, que me indique qué ha pasado, dónde ha estado el error y con quién más puedo hablar. Me indica lo ya citado, que he de volver a ginecología. Pésima gestión y pésimas soluciones. Poca profesionalidad y empatía con el cliente. Hace un año ya me pasó algo similar con una muestra de sangre. Tal vez debería revisar el personal que tienen contratado o el laboratorio ya que falta respeto y profesionalidad.

(Translated by Google) The worst hospital I've ever been in my life, the worst management I've ever seen, they don't know themselves or where they're going, it looks like a university. I give it 2 stars for the doctors but otherwise it is not worth anything anymore if I can decide to go to that hospital (Original) El peor hospital que he estado nunca en mi vida, la peor gestión que he visto nunca no saben ellos mismos ni por dónde van ,parece una universidad. le doy 2 estrellas por los médicos pero por lo demás no vale para nada nunca más si puedo decidir ire a ese hospital

(Translated by Google) I do a PCR test on Thursday, I do not receive any results ... I try to contact the hospital through several phone numbers, only one of which I receive a response, which informs me that my sample does not appear and what to see if there is a possibility of doing it again. In the face of amazement and doubt, I appear at the Hospital (15km from my home) and my surprise is that they inform me that my sample has gone to the Elche laboratory and that they managed several samples, several samples were released due to "computer error". them, one of them being mine ... And the most amazing thing is that they tell me the result without presenting me the report, that I wait until Monday ... By this I mean that this was a bad experience and that if this happens to you any of those who read this review, do not hesitate to request a claim. (Original) Hago una prueba PCR un jueves, no recibo resultado ninguno... Intento ponerme en contacto con el hospital a través de varios números de teléfono de los cuales solo uno recibo respuesta, la cual me informa de que mi muestra no aparece y que a ver si hay posibilidad de volver a hacerla. Ante el asombro y la duda, me presento en el Hospital (15km de mi casa) y mi sorpresa es que me informan de que mi muestra se ha ido al laboratorio de Elche y que gestionaron varias muestras, soltándonse por "error informático" varias de ellas, resultando una de ellas la mía... Y lo más asombroso es que me dicen el resultado sin presentarme el informe, que espere al lunes...Con esto quiero decir que esto fue una mala experiencia y que si os pasa esto alguno de los que leéis esta reseña, no dudéis en pedir reclamación.

(Translated by Google) AWFUL ATTENTION! I DO NOT RECOMMEND THAT YOU GO TO DO A PCR! THEY CONFUSED MY SAMPLE WITH ANOTHER PATIENT'S AND THEY DID NOT RETURN MY MONEY OR REPEAT IT AT NO COST !! My experience: I went for a PCR test and two of their toilets mistaken my sample with that of another patient (they put my sample in the other patient's sample collection tube). I obtained a positive result in PCR and negative in the antigen test, I went to the hospital the next day to explain the situation and the customer service manager gave me an unprofessional and inadmissible solution, removing responsibility from the hospital for the failure that was committed. The solution they gave me was: that I pay another 120 euros and that if I then gave the negative test, they would refund the money. But knowing how little care they had taken the first time with my sample, I was 0 confident that the second result they gave me was conclusive; and I think that the solution they gave me was not very empathetic and that they wanted to remove the problem quickly. I went to have another PCR test done that same day at another center, and I tested negative. I have sent an email to IMED, I put a claim form, I have called twice claiming the money, and the solution they give me is to go in person to claim again (and knowing how things are, instead of exposing myself, they should sort things out over the phone). I still have no response to the complaint and the mail, and I will go in person, but I doubt they will give me a solution. (Original) PÉSIMA ATENCIÓN! NO RECOMIENDO QUE VAYÁIS A HACEROS UNA PCR! CONFUNDIERON MI MUESTRA CON LA DE OTRO PACIENTE Y NO ME DEVOLVIERON EL DINERO NI ME LA REPITIERON SIN COSTE!! Mi experiencia: Fui a hacerme una prueba PCR y dos de sus sanitarios equivocaron mi muestra con la de otro paciente (metieron mi muestra en el tubo de recogida de muestras del otro paciente). Obtuve como resultado positivo en PCR y negativo en la prueba de antígenos, fui al día siguiente al hospital a explicar la situación y la encargada de atención al cliente me dio una solución poco profesional y inadmisible quitando responsabilidad al hospital del fallo que se cometió. La solución que me dieron fue: que pagara otros 120euros y que si entonces daba la prueba negativa, me devolverían el dinero. Pero sabiendo el poco cuidado que habían tenido la primera vez con mi muestra, tenía 0 confianza que el segundo resultado que me dieran fuera concluyente; y creo que la solución que me dieron fue poco empática y que se querían quitar el problema rápido. Fui a hacerme ese mismo día otra prueba PCR a otro centro, y di negativa. He mandado un correo al IMED, puse una hoja de reclamación, he llamado dos veces reclamando el dinero, y la solución que me dan es que vaya otra vez en persona a reclamar (y sabiendo cómo están las cosas, en vez de exponerme, deberían solucionar las cosas por teléfono). Sigo sin respuesta a la reclamación y al correo, y voy a ir en persona, pero dudo que me den una solución.

Looks like a modern center, but it is badly managed causing queues at every step including elevators. I had a relatively simple umbilical hernia surgery, but "enjoyed" infection and opening of the wound. I had to visit nursery 20 times and could never find out who performed the surgery. Eventually, I needed another surgery just 6 months later.

I had a private operation and...it was amazing! All very private and personalized. Even the anesthetist came to explain the procedure to me in the room, which was amazing, with a room for family members. Of course, my husband had surgery with Adeslas, things changed. Everyone in a room to enter the operating room, not even in the SS. Huge lines for everything. Nobody informed us absolutely how the intervention was going. A disaster. Here, if you don't spend the money, like good customers of any large company, the treatment is very different. I won't use it anymore!

This is the worst private hospital I have ever been to. My mother first enter the emergency room with signs of a stroke, she was sent home after initial screen accredited to a pinched nerve on her neck. Two days later she was re admitted bvia emergency services only to find she had a cancerous tumor in her head, after a week of waiting for senseless screening, conversations with doctors she spent a week without medicines or clear direction. We had to take her out to go to LA Fe who took care of all imideatley without any issues. If she continued in Imed she would have died due to negligence. Lack of empathy, lack of resources and trained staff also makes this the worst possible place to go for emergencies. This place is a joke. Not worth it.

I have already had one of these tests that we can classify as "unpleasant" and everything has gone well, but in the last one everything changed, after that, my life has never been the same. I think I'm traumatized. The test itself was a colonoscopy, as you can imagine. Well, a girl in training gives me the route, and she has to puncture me 3 times, without problems, she is learning and for my sake she can puncture me as many times as necessary, I wish her good luck and may she be the best at her job, But when I enter the operating room and before going to sleep, the doctor tells me that she is going to do a rectal examination...can't she wait to go to sleep? Without inviting me for a drink or a few minutes of conversation, he stuck his middle finger into me with the strength of a professional masseuse, an elite climber, or a baker. They immediately put me to sleep. It was necessary? Do you have any resentment towards men? Since that moment I have never been the same.

One is already beginning to be fed up with despots and bad professionals. Today with the doctor specializing in Urology has been more typical of a House episode than a medical consultation. I have been courteous, understanding and kind because I do treat others with respect and give them the attention they need, but from now on I am a losing customer in this department.

The hospital was perfect but the treatment with the gallant doctor in thoracic surgery was painful. He sends me an echo, a CAT scan and an MRI. The echo already said it was a lipoma. Same as in CT and MRI. to end up telling me yesterday that it was a lipoma without looking at my face in the 3 consultations..... he doesn't know if I am Chinese, black, white, what little empathy... painful!!! 3 consultations and I can't look at my face!!!! If you don't feel like working, retire... many thanks to the other professionals at this wonderful hospital 🏥 👌

Great hospital with great staffs. Very clean and modern. I downloaded the app and I can make appointment and when I get there it tell me how many people are ahead of me.

Instalaciones de lujo, servicio penoso.

(Translated by Google) This is private, a shame. (Original) Esto es la privada, una vergüenza.

(Translated by Google) I have had an appointment for a follow-up pregnancy control and I was very negatively surprised when I asked to have the ECO done in 3D and they told me that it was not available at that consultation. Honestly from a new hospital I expected that option and it does not seem correct that if I have to do this in the next office I have this possibility and in the one that I have not had today, mainly because I pay the same in one as in another. In addition, they send you an online report, which is fine, but it does not include even a photo of the ultrasound, I see the service can be quite improved. (Original) He tenido cita de control de seguimiento de embarazo y me he quedado muy sorprendida negativamente cuando he pedido que me hicieran la ECO en 3D y me han dicho que en esa consulta no estaba disponible. Sinceramente de un hospital nuevo esperaba esa opción y no me parece correcto que si me toca en la consulta de al lado tenga esta posibilidad y en la que me ha tocado hoy no, principalmente porque pago lo mismo en una que en otra. Además, te envían un informe online cosa que está bien, pero no incluye ni una foto de la ecografia, lo veo bastante mejorable el servicio.

(Translated by Google) I paid 155 to consult her emergency on Monday, because my throat bothers me, but the doctor does not find the problem so the doctor has asked me for the other to consult in OTORHINOLARYNGOLOGY on Wednesday. Because she told me on the same day on Monday No gap so he asked me for an appointment on Wednesday, I went there on Wednesday but when the OTORRINOLARINGOLOGIA plant arrived, the girl in the office asked me to pay the money again. The girl said the urgency and OTORHINOLARYNGOLOGY are not the same so I have to pay another part. Well, I do not understand, I cannot find the problem but they have charged me the money on Monday, then the doctor has asked me for another appointment to find the problem but I have to pay again. Well in the end they have not found the problem but they have charged money. (Original) He pagado 155 para consultar en su urgencia en el lunes,porque me molesta la garganta, pero la doctora no encuentra la problema entonces la doctora me ha pedido la otra consultar en OTORRINOLARINGOLOGIA en el miércoles .porque me ha dicho en el mismo día el lunes sin hueco entonces me ha pedido la cita en miércoles , he ido allí en miércoles pero cuando llegado la planta de OTORRINOLARINGOLOGIA ,la chica de consultorio me pide pagar el dinero otro vez. La chica dicho la urgencia y OTORRINOLARINGOLOGIA no son mismo entonces tengo que pagar otro parte. Pues no entiendo, no me encuentra la problema pero me han cobrado el dinero en el lunes ,luego la doctora me ha pedido la otra cita para encontrar la problema pero tengo que pagar otro vez. Pues al final no me han encontrado la problema pero han cobrado dinero .

(Translated by Google) Good morning, you have to be more aware of what results you send, on Monday, February 8, my husband takes the antigen test and the results that they sent him were not his, and dated 12/17/2020. On Tuesday the 9th we had to repeat the test and do the PCR, they were shown the ticket showing that he was traveling on Wednesday the 10th. Once at the airport, at check-in they tell us that the PCR works but the test is not valid, that it has To be done 4 hours before the trip, we had to run to take the test again, and pay again, and return to the airport in less than an hour; generating great stress on us because they do not report, knowing that the antigen test must be carried out before the flight, although it is a new rule, many people had already arrived in that week that the same thing happened to them. Please pay more attention to these details. Thanks. (Original) Buenos días, tienen que estar más pendiente de qué resultados envían, el lunes 8 de febrero mi esposo se hace el test de antígenos y los resultados que le enviaron no era el de él, y con fecha del 17/12/2020. El martes 9 tuvimos que repetir el test y hacer el PCR, se les mostró el boleto demostrando que viajaba el miércoles 10. Una vez en el aeropuerto, en el check-in nos dicen que el PCR sirve pero el test no vale, que tiene que ser hecha 4 horas antes del viaje, tuvimos que salir corriendo a volver hacerse el test, y volver a pagar, y regresar al aeropuerto en menos de una hora; generando un gran estrés en nosotros porque no informan, sabiendo que el test de antígeno se debe realizar antes de vuelo, aunque es una norma nueva ya habían llegado muchas personas en esa semana que les pasó lo mismo. Por favor pongan más atención en estos detalles. Gracias.

(Translated by Google) In summer I was there, facilities 10, but what is the use of a pointy facility if the other and what is really important such as attention, dedication and so on ... in short, my personal perception and opinion is that I would not choose them again. (Original) En verano estuve allí, instalaciones 10, pero de que sirve una instalacionnpuntera si lo otro y que es realmente lo importante como la atención, esmero y demás... en fin mi percepción y opinión personal es que no los elegiría de nuevo.

Americans avoid!!!! The front desk in the urgency were so nice and helpful. However, the doctor spoke almost no English, was very rude, didn’t ask any questions and just prescribed antibiotics without asking any other medication I was on. Had he asked he would have known that antibiotics cannot be taken with other medications I was on. Try and find a better hospital!

The low ratings by Brits and Americans tells you everything. It's a great facility, but whiny westerners that expect everyone to speak English perfectly and service them as colonial masters are a bit disappointed despite the fact they'd pay twice as much for equal service back home. Daughter got her arm emergency casted here. Several PCR and antigen tests. Wife had multiple OBGYN appoinents. Son had minor surgery. Wife had a lump removed. There were some bumps along the way, but that's normal for healthcare. I pay €250/month for the whole family and never paid out of pocket. If you can find better, message me.

Worst service experience!! We need to do an MRT and they asked us to go 3 times already, last one they told us need approved from Adeslas Insurance , however they do not give us any reference number for this approval, we been calling all morning. Then is very difficult to reach Imed Valencia by phone, Spanish and English guidelines and communication a disaster!! really a waste of time for all our family... Our family!! We are looking for another Hospital ...last but not least today we we t again 4 times!!! Also can not do MRT test because have period, when Dc inform clearly can do!!! A Shame this place.

At around 11 a.m. today, we went to the front desk to make an appointment. After waiting in line for 5 minutes, Ms. Noelia directly told me she doesn't speak English and asked me to go to the opposite counter. Although I was surprised because Google Translate was available, I still went to the other counter as instructed. The lady at the opposite counter seemed very unhappy and told me to go back to the previous counter. I mentioned that Ms. Noelia asked us to come to her, but she remained angry and asked if it was our first visit. I don't understand why she was so angry as we did nothing wrong. After checking her computer, she said she couldn't schedule an appointment for us and only spoke in Spanish, refusing to communicate in English. I tried to use Spanish Google Translate on my phone to help, but she completely ignored me and walked away, slamming our medical cards on the table, asking us to go back to the other counter. It was extremely rude. She understood everything I said in English and we have google translate also. She acted like she didn’t speak any English, but her colleague told me that she spoke English very well. And we can use the google translate anyway. Being such a beautiful and well-designed international hospital, does it mean that patients who don't speak Spanish can't receive medical treatment? We had to wait for another 10 minutes in the queue. During that time, I saw Ms. Noelia using Google Translate to communicate with other patients for scheduling purposes. I wonder why she didn't do the same for us. When it was finally our turn, she continued speaking only in Spanish and called her colleague to translate for us. All we wanted was to make a simple appointment, and Google Translate could have easily helped us understand each other. Why did these two front desk employees treat us this way? I hope the hospital management will strengthen the awareness of patient service. When patients are already feeling unwell, being treated this way at the hospital is very upsetting and unreasonable.

I was operated at the IMED Valencia this week. My surgeon was Dr. Lucas Minig who did an excellent job! I was able to go home the same day of my surgery (hysterectomy) almost without pain and feeling great. Dr. Minig not only is an amazing professional, but also a wonderful human being. I cannot recommend him highly enough for any woman who needs a gynecological procedure. My experience at IMED Valencia has been excellent as well. The hospital is very modern and efficiently organized. Rooms are luxurious and comfortable, the attention provided by the nurses has been excellent. Throughout the whole process, starting at preoperative examinations, through admission and surgery until my discharge, I felt very well taken care of at all times.

I've been calling all day to make an appointment and they don't answer the phone. In the app, most of the doctors have everything booked until December. Halfway through my pregnancy I changed hospitals because I made an appointment and they canceled it the day before I went.

It’s very sad when you arrive with some issue like hurt leg to Urgencia and wait in the same queue with people with cold/flu. In result- have also cold. It’s so simple to understand after covid: need to have different places for waiting for health people and people with cold/flu to avoid new pandemic.

Having turned up at the Urgencia department on a Saturday morning with a very painful eye infection I could not believe how swiftly I was attended to. The reception staff were friendly, helpful and made things easier as they spoke English (I am learning Spanish but still not proficient enough to have such a conversation), the Doctor did not speak English but with Google translate we managed with lots of laughter and mutual patience.

2 months of waiting the appointment outside of the hospital and then over an hour delay inside. It’s not execrable for the private hospital. Over the top of this they are loosing your analytics without any notification about this accidents.

Do not go there for a covid test! I never got my results and paid 120 with a promise to have my result back within 48 hours. Never got my results... I wans't the only one with problems like this.

Absolutely fantastic. We have used this hospital and clinic quite a bit over the last year including a 6 day hospital stay. The care has wonderful and the staff always warm and welcoming even with our VERY limited spanish. I can highly recommend it.

DOLOR EN EL PECHO Acabo en el Arnau por no ser atendida Entro por urgencias con pinchazos y fuerte dolor en el pecho y me voy sin ser atendida al Arnau de Vilanova porque en urgencias no me ve un médico. Una vergüenza de servicio, de trato y de profesionalidad. Me llevan allí, llego con dolor en el lateral izquierdo que se irradia a pecho y hombro. Me dicen que me siente y espere. Así pasa el tiempo, retorciéndose en la silla y con mi pareja pidiendo que me vea un médico. La gente mirando atónita, así más de media hora, . Y solo le dicen que cuando se libere la enfermera me mirará. Que acaso no hay médicos? Ni siquiera un traje... Cuando ya el espectáculo es demasiado porque empiezo a pedir un médiaco a gritos... después de más de media hora con pinchazos en el pecho. Me llevan en silla de ruedas a una sala donde hay camas donde nadie se acerca ni a mirarme , solo había una chica que ni se acercó, que hablaba de espaldas por telefono y nada más... Literalmente sentí que me dejaban tirada y que si me daba un infarto ya me encontrarían fría.. después de más de diez minutos me levanto como puedo ( nadie se entera que me voy,.. y cuando voy mitad de pasillo unos hombre que me habían visto antes (pacientes obviamente porque médicos no VI a ninguno) me dicen si me pueden ayudar ... les digo que avisen a mi pareja por favor que me voy... y como puedo salgo de allí, me lleva al Arnau donde me entran en silla de ruedas corriendo y me hacen un electro sin bajarme de la silla... para que decir más... aquí sigo ... pero esto no va a quedar así.. la gente tiene que saber que el servicio de urgencias es para si te duele un dedo, pero lo que hicieron el otro día, es vergonzoso . Parece surrealista, no les importa nada la gente ni el sufrimiento ni nada de nada. Si de verdad estáis mal no acudir porque yo temí por mi vida allí literalmente. Nunca pensé recibir este trato en ningún hospital y menos pagando

NO VAYÁIS A HACEROS NINGUNA PRUEBA RELACIONADA CON EL COVID!!!!!!! 60€ pagué por el test Elisa para mi madre. Llegamos allí, nos mandaban de un sitio a otro aún teniendo cita previa, nos dejaron más de 25 minutos esperando en un BOX porque nadie sabía quién tenía que sacarle la sangre a mi madre. Todos los empleados más que prepotentes y desagradables. Finalmente vino uno, le sacó sangre y le hizo un moretón que a día de hoy lo sigue teniendo (3 días después). Es decir también unos ineptos. En el tubo de sangre no pusieron nombre ni nada se lo llevaron sin más y la organización fue nefasta. Ahí no termina la cosa, el test Elisa es más caro porque es más completo los resultados llegan entre 48-72h y eso teníamos constancia de que iba a ser así ya que si tienen que enviarlo a un laboratorio y demás es lo más normal. La sorpresa viene cuando una hora y cuarto, UNA HORA Y CUARTOOOO!!!!!!!!!! Nos mandan el supuesto resultado!!!!!!!!!! Increíble!!!!!!!!! Una muestra la cual aún seguiría ahí en cualquier rincón del hospital o incluso en la basura, nos mandan el resultado en una hora y cuarto cuando eso tardan mínimo 2 días!!!!!!!!!!!!!!!! En resumidas, 60€ de ese test más 40€ míos, se llevaron 100€ y estuvo TODO mal!!!!!! Desde la organización que fue nefasta, el trato y por supuesto el fraude de las pruebas en especial la del test Elisa. No paguéis ni un sólo euro en este hospital porque es una basura engañabobos!!!!!! No cometáis el mismo error que yo que no me dio por leer reseñas y me confié en que sería buena opción al ser un hospital privado. NO VAYÁIS!!!!!!! Hay muchas más opciones y esta gente son un timo!!!!!!!!!

(Translated by Google) A disaster, queues and queues for everything, with this covid it is outrageous not to give appointments directly and that's it. They have also made us miss the turn of an MRI for sending the girl to a place that she does not touch without looking at the sheet ... a disaster. (Original) Un desastre, colas y colas para todo, con esto del covid es una barbaridad no dar directamente las citas y ya esta. Además nos han hecho perder el turno de una resonancia por mandar a la niña a un lugar que no toca sin mirarle la hoja.... un desastre.

(Translated by Google) painful ... every time I go it is worse. I will not return again. (Original) penoso... cada vez que voy es peor. No volveré mas.

(Translated by Google) Excellent hospital for its efficiency and speed in the tests carried out. It is the first time we have used their services and we will definitely return. Congratulations! (Original) Excelente hospital por su eficacia y rapidez en las pruebas realizadas. Es la primera vez que hemos utilizado sus servicios y sin duda alguna volveremos. Enhorabuena!

(Translated by Google) Modern hospital emulating a hotel, without soul or personality, I have only come once for a test and I did not like it because of what I have named. Today I am accompanying a relative to take a test, I have been since 4:00 p.m. and it is 7:30 p.m. and I am still here, I am in the basement and I think the music is not adequate to be in a hospital. Very high and with very strident music, some songs are house music. I personally will never choose it. I prefer other private hospitals even though they are older and older. (Original) Hospital moderno emulando un hotel, sin alma ni personalidad, solo he venido una vez a hacerme una prueba y no me gustó por esto que he nombrado. Hoy estoy acompañando a un familiar a hacerse una prueba, llevo desde las 16.00 y son las 19.30 y aún permanezco aquí, estoy en el semisótano y el hilo musical creo que no es el adecuado para estar en un hospital. Altísimo y con música muy estridente, algunas canciones son de música house. Yo personalmente no lo eligiere nunca. Prefiero otros hospitales privados aunque sean más viejos y antiguos.

(Translated by Google) FOR THEM, ASISA PATIENTS ARE SECOND PATIENTS, They gave me an appointment for 2 resonances, when I got there they told me that I only had one appointment, I explained that they were two resonances that I made it very clear when I called by phone and they answered that it did not matter I did go with asisa, they only did a daily test, if I wanted the 2 resonances I had to pay for one. Finally I only had one of the resonances done, they told me that I could download that same afternoon the medical report and the images so that my specialist could see them, but it was not true, I could download the report but not the images. (Original) PARA ELLOS LOS PACIENTES DE ASISA SON PACIENTES DE SEGUNDA, Me dieron cita para 2 resonancias, cuando llegue alli me dijeron que solo tenía una cita, les explique que eran dos resonancias que lo deje bien claro cuando llame por teléfono y me contestaron que daba igual que sí iba con asisa sólo me hacían una prueba diaria, que sí quería las 2 resonancias tenía que abonar una. Finalmente sólo me hice una declas resonancias, me dijeron que podría descargarme esa misma tarde el informe medico y las imágenes para queclas pudiera ver mi especialista, pero no fue cierto, pude descargar el informe pero no las imagenes.

(Translated by Google) The emergency department never ceases to surprise me (badly). First of all, I'm 7 months pregnant, I have had a rash all over my belly, arms, back, chest ... and the gynecologist told me to go to the dermatologist how much Before ... until March they do not give me an appointment ... they don't care if it is something urgent ... I asked in the emergency room if there was a derma service and they told me that the emergency doctor treats me first and if they consider it they refer me ... The emergency doctor called María Victoria López Marcano tells me that she cannot refer me (which the guy at the reception had told me yes). I tell him that I need it, please, it's urgent and he tells me that if I don't like that there are more hospitals ... all this with fuss and a very rude attitude. He tells me that the receptionist is not a doctor and he does not know anything and that we are going to ask him and that I will see that it is not like that ... we are going to ask him and the receptionist called MIGUEL says, leave her and that he file a claim if he wants. .. to all this, the doctor does not give me any medication, does not explore me at all .. AWESOME THE TREATMENT OF A PERSON, AND MORE TO A PREGNANT AND MORE PAYING AN INSURANCE, MORE THAN 50 EUROS PER MONTH. THERE IS NO RIGHT FOR PEOPLE LIKE THAT TO BE WORKING. Total I have been without a dermatologist to attend me until March, being pregnant and paying. (Original) El servicio de urgencias no deja de sorprenderme (a mal).. Lo primero estoy embarazada de 7 meses, me ha salido un sarpullido por toda la barriga, brazos, espalda, pecho... y el ginecólogo me dijo que fuese al dermatólogo cuánto antes.. hasta Marzo no me dan cita.. les da igual que sea algo urgente.. total que pregunté en urgencias si había servicio de derma y me dijeron que primero me atiende la médica de urgencias y si lo considera me deriva.. La médica de urgencias llamada María Victoria López Marcano me dice que ella no puede derivarme (cosa que el chico de recepción me había dicho que si). Le digo que lo necesito que por favor que es urgente y me dice que si no me gusta que hay mas hospitales... todo esto con aspavientos y una actitud muy grosera. Me dice que el de recepción no es médico y no sabe nada y que vayamos a preguntarle y que veré que no es así.. vamos a preguntarle y el de recepción que se llama MIGUEL dice, déjala y que nos ponga una reclamación si quiere... a todo esto, la médica no me da ningún medicamento, no me explora en absoluto.. ALUCINANTE EL TRATO A UNA PERSONA, Y MÁS A UNA EMBARAZADA Y MÁS PAGANDO UN SEGURO, MÁS DE 50 EUROS AL MES. NO HAY DERECHO A QUE PERSONAS ASÍ ESTÉN TRABAJANDO. Total me he quedado sin dermatólogo que me atienda hasta Marzo, estando embarazada y pagando.

(Translated by Google) I had an appointment made on 02.09.2021 on 01st they send me an email indicating that my appointment has been canceled and that I request a new appointment which, but on the 10th they tell me that I have not shown up for my appointment on the 09th which they canceled , I call by phone and they give me no explanation or solution. (Original) tenia cita concertada el dia 09.02.2021 el dia 01 me envian correo indicando que mi cita ha sido cancelada y que solicite nueva cita lo cual, pero el dia 10 me dicen que no me he presentado a mi cita del dia 09 la cual me cancelaron, llamo por telefono y no me dan explicacion ni solucion alguna.

(Translated by Google) Greetings today I have done the covid PCR tex, respecting the opinions. A great hospital with a great team, from reception to nurses, all etc, polite, attentive and well organized, very happy indeed (Original) Saludos hoy me he realizado el tex PCR covid, respetando las opiniones,. Un gran hospital con un gran equipo, desde recepción enfermeras, todos etc, educados, atentos y bien organizado, muy contento la verdad

Went to a consultation and was told it costs 90€, but that I can pay 40€ extra, in case I needed an ultrasound. If the doctor says you dont need it right now, they allegedly will give you the money back. So the doctor tells me I need it. I go to the reception to ask for an ultrasound appointment (that I already paid for) and she tells me to pay another €120, stating that those extra 40€ were if I had the ultrasound done IN THE DOCORS OFFICE. But if it is outside his office (in the sane hospital), you need to pay again. Yes, you read it correctly. The girls in the reception (Anastasia and Emma) are underqualified for their job and do not posess the nessesary information to appear smart or helpful. Yeah, go there if you absolutely need to, it looks like a Marriot hotel, but it's full of scams. NOT RECOMMENDED.

Worst hospital to go to if you’re actually sick and need treatment. The doctors hate working there and they make it pretty clear. It’s impossible to get a hold of your doctor once you’ve seen them as they never respond to emails and there’s no way to leave them messages or have them call you back to discuss results. This makes it so if you get lab/ultrasound etc results back and there is something wrong, you enter a black hole of lack of communication as the only way to get an answer about anything is to make another appointment and some doctors are booked out a month or more in advance. Their technology is also a joke! The doctors themselves complain about the glitches in the patient check in system and lab results not uploading as they should. If it’s not already upsetting to be sick, IMED makes you even more exhausted as you have to battle every step of the way for help and answers.

I had my first experience with an emergency, after a very good treatment I started going to other specialties, the staff is very kindly, I love the facilities and the professionals I have been with are very professional. Overall, very good quality and experience.

We spent two hours waiting in 'Urgencias', staring at the appointment screen (no audio alerts), which showed irritating and inappropriate underwear ads on a loop. When we finally saw a doctor for just 10 minutes, they checked my wife's temperature, blood pressure and oxygen level, all of which we had already done at home. Also her urine (normal, they said). She was dispatched with a flu (gripa) diagnosis, told to drink lots and take paracetamol. I'm no doctor, but without a fever, it can't be influenza. In any case, off we went home and flew back to Palma in the evening, my wife still feeling pretty weak and poorly. Two days later, she is on a drip in QuironSalud, having been diagnosed with a severe chest and lung infection, plus infection in her urine. Perhaps we were unlucky with a hapless doctor, but we'll never return to IMED again. Completely incompetent.

I think all the negative reviews are from snobby foreigners who expect too much. IMed IS IN SPAIN and almost all staff SPEAK SPANISH. And their culture and manners ARE DIFFERENT, giving us the perspective that they are rude. But they are actually nice people that are way more advanced and experienced in the medical field compared many to countries like Ireland. They did surgery for us in a month and could have done it earlier if wanted. This is compared to the at least 4 years waiting in Ireland. The place at IMed is incredibly clean and modern. It doesn't look like a dump like the many hospitals I've been to back home. And our doctor in Spain showed he wanted to help us. Many Irish doctors wanted to avoid us because they are not as qualified and didn't know what was wrong with us. And in ireland we've waited in the hospital for over 12 hours through the night waiting to be seen in AnE after bloods were taken to be told later that the blood congealed and we needed more blood taken. My experience in IMed has been surprisingly amazing and have been way beyond my expectation. For those whining and expect too much: don't come to Spain or use IMed then. Go back to your country and stick with your doctors there.

You can wait hours for visit with cita. It is awful service. Cita was at 8.55 at 22.06 I left imed at 11.00 without helicobacter test. Never recommend.

In the last five visits I have found terrible access service to the upper floors. There are three elevators and you are waiting an average of 10 minutes. Disastrous for the volume of people getting on and off.

We waited from 1 a.m. to 2:30 p.m. at the emergency room and they didn't call us. Unfortunately, we went to another hospital.

We are delighted with Pedro, the assistant on the fifth floor, very attentive and friendly, a 10

Very happy with the treatment of the traumatologist Raquel Garrido, very professional and attentive. Surgery and follow-up 10.

Like all Hospitals, it has its lights and shadows. In Emergencies they have always attended to us quite quickly, although we have gone for things that are not very urgent. On this last occasion, the child was admitted to us. The 2 pediatricians and the nurse who treated us in the emergency room explained everything to us very well and were very close, a 10. The nurse had a lot of work, it would be nice if he had some reinforcement. In the pediatric ward, the rooms are large, beautiful, very good. The food leaves something to be desired, as it was not the most recommended for a small child (they have served the same as adults). They didn't have bottles or wipes, and the first night they left us diapers until we went home to get "materials." That seems wrong to me. Furthermore, the child has a special milk and since we did not give us anything similar, they gave him infusions for breakfast (at 2 years old...). So we have had to provide diapers, wipes, a bottle and powdered milk. On the other hand, for family members: the hospital cafeteria has few offerings and closes very early and you can only get cold sandwiches from 8 p.m. to 9 p.m. (when it closes). The best: the staff. The close people who explain things to you and support you are what I remember best. There is always someone who goes their own way, but like everywhere. The facilities look like a hotel, very nice. The worst: we have left the same or worse than when we were admitted (the tests attest to this) and due to stagnation of the situation and arguing with the doctor, they have discharged us. At least they have done tests until we can get him seen by a specialist who can give him the appropriate treatment, but the final sensation is a bad taste: we have been there for several days without improving. On another occasion we went to a rapid intervention scheduled for an adult, and everything was very good: waiting times, attention, delivery of information, room to "wake up" (she was discharged after a few hours)...

Speed ​​and good service

The specialists inside are very professional. But the other day, due to a bureaucratic problem, I paid 70 euros for a session with the psychologist for less than 30 minutes when normally it is 1 hour. I should have filed a complaint at the time when the woman at the reception wouldn't let me in because there was a long line. It's not my problem that they had a lack of staff at that time and I had to wait half an hour until they attended to me. In fact, the psychologist came out asking please to let me in and that she would make the payment later, since she was also a very regular client/patient. And I went private, paying for everything at my own expense. But not even with those. The people who let me in were kinder than the Imed staff themselves.

The hospital is easy to get to. It is new and very clean. The systems work really well if you have the patience to work through the clunky process, once you know it working with them is a breeze. They have a number of disciplines in one place so easy to get stuff done with one visit. I took the number 4 tram and then it is a nice 8 minute leisurely walk to the hospital.

Bad service. Make an appointment and still a lot of people in waiting room. Wrong diagnostic first time have to wait second one. Crazy. Not much different from state hospital i guess. It's first experience with Spanish doctors. In swiss service much better.

NO WAY WE GONNA GO HERE! My wife has dental issues, NO RESPONSE from the during two days of calling! Basically it’s even impossible to take cita for the dental service!!! Spanish burocracy at it’s worst!

The hospital is brand new and very nice. The staff was all extremely helpful and friendly. I received treatment at this hospital, that would have normally taken weeks or months of waiting, within a few hours. Even the food was great! I highly recommend this hospital!

Buena atención y profesionalidad, muy contenta en general, gracias por todo.

Me han hecho ya más de 5 test de antígenos. Ninguno como en la clínica IMED. La chica del edificio Crea, no tiene ni idea de usar el bastón nasal. Salen todos los clientes llorando.

He ido a realizarme la prueba pcr, y la enfermera que las estaba realizando ha tenido un trato nefasto conmigo, tampoco me explicaba lo que tenía que hacer y donde tenía que permanecer, me ha dejado cerca de otra paciente sin respetar las medidas covid, en fin un servicio deplorable para ser un hospital privado, al que se supone que vas para recibir un servicio más seguro y rápido que en la sanidad pública.

Nefasta gestión. Colas en cada mostrador, gran desorganización pues te envían de un sitio a otro, largas esperas en espacios cerrados y horarios super estrechos. Experiencia penosa, era la primera vez que iba y será la última.

En consultas y urgencias atienden bien pero, respecto a las instalaciones, es una vergüenza que haya colas interminables para subir a los ascensores, además de que la atención telefónica sea nula, si es que te atienden la llamada. A mejorar eso

Hospital con modernas instalaciones pero poco profesionales. Habitaciones bien equipadas pero enfermer@s se equivocan mucho, y tardan en acudir a la habitación cuando solicitas. Menús para los ingresados muy básicos para lo que cuesta cada día el ingreso.

(Translated by Google) I did not like the treatment they gave me. A pity, the truth is that I went to the dentist's part, and I went the way I had come. I expected better attention, and less charrette between them. I will not come back. (Original) No me gusto el trato que me dieron. Una pena, la verdad que fui a la parte del dentista, y me fui por donde había venido. Esperaba mejor atención, y menos charreta entre ellos. No volveré.

(Translated by Google) Center with first-rate technologies but with a will on the part of the customer service staff that leaves much to be desired By appointment it can still take between 25 and 45 min to be seen I think it can be better managed Medical care is of quality (Original) Centro con tecnologías de primera pero con una voluntad por parte del personal de atención al publico que deja mucho que desear Con cita previa aún así puede tomar entre 25 y 45 min en ser atendido Creo que puede gestionarse mejor La atención médica es de calidad

(Translated by Google) Last Saturday afternoon we went to the pediatric emergency room and everything was fine. We were attended by a pediatrician named Patricia who for us has a super professional 10. and attentive to the baby. everything perfect with her. (Original) El pasado sábado tarde fuimos a urgencias pediátricas y todo muy bien. nos atendió una pediatra que se llama patricia que para nosotros tiene un 10. super profesional y atenta con el nene. todo perfecto con ella.

(Translated by Google) If someone believes in miracles, they should meet Dr. D. GUILLERMO VALLS GAMBAU, internist at IMED Valencia. First of all, my thanks to the entire medical team of the Hospital, to the nurses, nursing assistants, especially from the third floor, orderlies, cleaning team, kitchen and management, for all the work well done, for the kindness, the professionalism, for the care, in short for everything. But above all and all my sincere admiration and my gratitude to Dr. Guillermo Valls Gambau, obviously for his professionalism that no one will ever be able to question, because if there is someone who is involved with his patients it is him, he never leaves a loose end and tries to improve himself with each patient, but above all, for the extras he has, for his kindness, his empathy, his desire to fight for you and for him, his dedication, his know-how and being, there are so many adjectives that I would put it because he deserves it and he has it, he would need sheets and sheets to write them. He has been my angel, the one who has managed to bring me up when our paths crossed and it was not easy for me with the medical staff that I had. I will never, ever, ever be able to thank you for helping me so much and in every way in this second chance that life has given me. Thank you Guillermo, truly and from the heart and you know it. Your patient challenge wants you, MJ Bataller (Original) Si alguien cree en los milagros, debe conocer al Dr. D. GUILLERMO VALLS GAMBAU, médico internista de IMED Valencia. En primer lugar, mi agradecimiento a todo el equipo médico del Hospital, a l@s enfermer@s, auxiliares de enfermería, sobre todo de la tercera planta, celadores , equipo de limpieza, cocina y a gerencia, por todo el trabajo bien hecho, por la amabilidad, la profesionalidad, por los cuidados, en definitiva por todo. Pero sobre todo y todos mi más sincera admiración y mi gratitud al Dr. Guillermo Valls Gambau, evidentemente por su profesionalidad que nunca, nadie podrá poner en tela de juicio, porque si hay alguien que se implica con sus pacientes es el, nunca deja un cabo suelto e intenta superarse con cada paciente, pero sobre todo, por los extras que tiene, por su amabilidad, su empatía, sus ganas de luchar por ti y por el, su entrega, su saber hacer y estar, son tantos los adjetivos que le pondría porque se lo mere y los tiene que necesitaría hojas y hojas para escribirlos. El ha sido mi ángel, el que ha conseguido sacarme a flote cuando se cruzaron nuestros caminos y no lo tenía nada fácil con el cuadro médico que yo tenía. Jamás jamás jamás podré agradecerle que me ayudara tanto y en todos los sentidos en esta segunda oportunidad que me ha dado la vida. Gracias Guillermo, de verdad y de corazón y tú lo sabes. Te quiere tu reto paciente, MJ Bataller

(Translated by Google) I have not been to this hospital, but I have been calling a whopping 5 times at different times and on different days without ever picking up the phone. (Original) No he acudido a este hospital, pero llevo la friolera de 5 veces llamando en horarios y días diferentes sin que nunca cojan el teléfono.

(Translated by Google) I did a stress test and the people were very friendly and aware of you. Cardiologist and nurse one pass. They explain everything to the millimeter. A 10. (Original) Hice una prueba de esfuerzo y la gente muy amable y pendiente de ti. Cardiólogo y enfermera una pasada. Te lo explican todo al milímetro. Un 10.

(Translated by Google) Contrary to what I have read here in relation to the COVID tests, we are our first experience in imed and we have also gone to do a serology and a pcr and everything is fine, treatment at reception, the health care that has treated us and the results We had them in the promised time. It is expensive, yes, but it was the only place that gave us extended hours, immediate appointment and results even on the weekend. We arrived before our appointment and it was empty, it was before eight o'clock in the morning and still, they have attended us. So if anyone is afraid when reading comments like we did, I hope they stay calmer when reading my opinion, even at Christmas they were hyper saturated ... I saw those queues when passing in front but I insist, we all very well and normal (Original) Contrariamente a lo que he leído por aquí en relación a las pruebas COVID ,nosotros es nuestra primera experiencia en imed y además hemos ido a hacernos una serología y una pcr y todo bien ,trato en recepción ,la sanitaria que nos ha atendido y los resultados los hemos tenido en el tiempo prometido .Es caro , sí ,pero era el único lugar que nos daba amplitud de horario,cita inmediata y resultados incluso en fin de semana .Hemos llegado antes de nuestra cita y estaba vacío ,era antes de las ocho de la mañana y aún así ,nos han atendido . Así que si alguna persona siente miedo al leer comentarios como nos pasó a nosotros espero se quede más tranquilo al leer mi opinión ,igual en Navidad estuvieron hiper saturados ...yo vi esas colas al pasar delante pero insisto,nosotros todo muy bien y normal

(Translated by Google) Today I also call this hospital. Much helper to my very good people (Original) Hoy yo también llamar este hospital . Mucho ayudante a mi muy bueno gente

(Translated by Google) Good service and organization (Original) Buen servicio y organización

(Translated by Google) I have only been three times but very well, very good treatment, friendly and professional, the app is very very good, from there you ask for appointments, see your next appointments date, floor number, consultation number, your history, your medication, me I did some analysis and two hours after doing it they send me the results to the app, in it in the waiting room section it tells you how many patients are in front of you, it is excellent, I am very happy with the Imed, the parking is bad I see it expensive for a hospital as well as the prices of the cafeteria, which you have to order to take away and take it on the street because of the covid. For the rest of the best. (Original) Sólo he ido tres veces pero muy bien, muy buen trato, amables y profesionales, la app es muy muy buena, desde ella pides citas, ves tus próximas citas fecha, n°planta, n°consulta, tu historial, tu medicación, me hice unos análisis y a las dos horas de hacérmelos ya me mandan los resultados a la app, en ella en el apartado de sala de espera te pone cuántos pacientes van delante de ti, es excelente, estoy muy contenta con el Imed, lo malo el parking lo veo caro para un hospital al igual que los precios de la cafetería, que lo tienes que pedir para llevar y tomártelo en la calle por el covid. Por el resto de lo mejor.

I asked for a pcr test. they gave me antigen so now I have to spend another $90 for a new test in order to fly

Disappointed! 260(110 examination+80 for specific results +70 For receiving the reply of tests) for a gynecological examination and the results will take 5 weeks!! That is unacceptable considering that it's a private hospital.

Great care after a visit in the ER last night with a sun stroke. Special thank you to Dr Hector Garcia and nurse Irene for their patience and looking after me. I highly recommend IMED and their services.

I’m so happy that I’m doing all analysis and pregnancy control in this clinic. all doctors speaking English, really polite and that’s amazing. Fantastic quality of medicine. Thanks!! 🌷❤️

Went to “emergency”. Wife is pregnant with sharp stomach pain. They send us downstairs, we wait for 40 min. I ask the nurse, we came for an emergency, it’s been 40 min! She was extremely rude and lacked empathy. I went back upstairs. The receptionist offered a refund and told me to go somewhere else because THERE WAS ONLY ONE DOCTOR IN THE WHOLE HOSPITAL. This place should be closed. It’s not Urgencias. Humiliating, undignified, disrespectful, unprofessional, inhumane, profit-driven, I could go on and on. Avoid at all costs. La Fe is a million times better and free if you pay seguridad social.

I visit a doctor and payed for the visit, during the visit doctor took some análisis and told me that the results will be in 3-4 weeks. In a 2 days the reception from this clinic called me and told that they didn’t sent my analysis to the Laboratory because they wanted me to pay for it. Come on, guys, I pay 109 euros, why didn’t you tell me that I should pay a bit more? And the worse is that now it’s impossible to make the test because it’s after 24 hours, they proposed me to come and do this análisis again, and again pay for the doctor’s visit. Never visit this clinic again, waist my time and money!

I went to IMED hospital with RA and a positive Covid test, Wednesday sept 21st. I asked for an English speaking doctor but no one could speak English. Was put on an intravenous drip in a freezing room alone for over an hour. Was sent home with antibiotics, even though I had terrible diarrhea, nolotil which has controversy around it, and ventolin. Today am feeling pretty bad, but this hospital am reluctant to go back to.

Checking into IMED Hospital is like checking into a five star hotel. The reception desk is terrific and able to direct me to where I was going. The wait time was on time!

I am really satisfied with the service they provide. The doctors are well qualified and dedicated to their job. Medical equipment is new and in a very good condition. Highly recommend this hospital.

Its a very slick set up and most of the doctors and staff in general are very professional and helpful. I dont however understand the system of having to make another follow up booking to get feedback from your doctor. its time consuming and wastes time, especially if you need urgent feedback. Very long and drawn out process. Medical insurance could be saved a lot of money if we could just get verbal feedback, or even a quick email. Trudging back and forth to the hospital every time is expensive and time consuming and often without any direction as to whats happening.

I don't understand why this hospital has such bad reviews. I have never experienced anything like this place in my life. It is like a 5 star hotel. UNBELIEVABLE experience. I can't believe places like this exist. Amazing amazing amazing ...staff, services, doctors, rooms, top class!!!

I would like to thank all the emergency staff where I came with my 8 year old daughter two weeks ago with severe inflammation. Everything was very well organized from the blood test, ecography, KT to our hospitalisation. Within a few hours it was decided to do the operation and after the operation we stayed 5 days in the hospital. The room was very comfortable like in a hotel with all necessary bath stuff that was changed every day. I’m so grateful to all the staff of the department, especially to all the nurses for their attention, care and kindness to my daughter. Special thanks to the Otolaryngologist Dr. Natalia Angulo Sierra and to Dr.Alejandro Agudelo Torres from Maxillofacial surgery department, and to all doctors from general surgery department. I really appreciate the support and understanding that I was given all the time, thank you so much.

Ignoring a couple doctors that weren't a good fit for us, we're very happy with the care here overall and grateful to the staff.

I would like to express my utmost appreciation for Miss Sabrina, who provided me with exceptional service and a wonderful experience today. we were feeling quite upset from front desk service. And after that, Miss Santina brought kindness and warm smile immediately made us feel much better.

My first visit to IMED Hospital in Burjassot was fantastic! Coming in from the city center of Valencia, I wasn't sure what to expect, but it was incredibly easy to reach by Metro. The moment I arrived, I was pleasantly surprised by their efficient process. They took care of all the necessary information electronically, saving me time and hassle. The receptionist was friendly and helpful, guiding me through the check-in. I received a plastic card that made everything so simple during my consultation. Dr. Andrea Rubio Fernández, the Otorhinolaryngologist, was incredible. She saw me almost immediately and quickly identified the issue with my hearing. The procedure was slightly uncomfortable, but the results were worth it - my hearing is better than before! She even prescribed drops for a cut I had and gave me clear instructions on how to use them. I'm so thankful to the team at IMED for their professionalism and care. If you're in need of medical attention in Valencia, I highly recommend IMED Hospital. They truly put their patients' well-being first.

Very clean, kind staff, knowledgable doctors, and for those of us who speak and understand Spanish poorly, everyone at the hospital appears to be bilingual.

I had only 20 minutes waiting time for an urgency with my wife, 07:30am Really quick and they made her 2 exams at the moment I arrived on time to work again at 09:00 Good nice and quick hospital Recommended

Two months and no gynaecological appointments available. Have results of a blood test and can’t get an appointment to review with a doctor. What is the point of private insurance? Public would be faster than this.

I give ten stars to IMED Valencia. I am grateful to be alive to imed Valencia, to Marta, outpatient nurse and Dr. Ramírez ENT doctor, and Rayos. They were key in my diagnosis and thanks to their great professionalism I am still alive and grateful for their great work, which has contributed to making me happy. Wonderful hospital and thank you very much for everything.

Everything is great