(Translated by Google) Last Monday the 21st I had a rhinoplasty, the doctor was GREAT as was his team! A charm both him and the anesthesiologist (They did not belong to the hospital) But the treatment in the hospital…. Appalling. Very little attention from the staff, for the high price of almost 900 euros (I was there from 8:30-16:30) then the no food… and I say NO food, because they only gave me a consommé and a manzanilla. No one came to the room after the operation to ask me how I was doing, they didn't take my temperature, my blood pressure... It's a shame because the doctor is great, and the hospital is disappointing. When you have surgery you do it with great enthusiasm and you would like to feel closeness and warmth, something that I did not find after finishing the operation in this hospital. (Original) El pasado lunes 21 me realicé una rinoplastia, el doctor ESTUPENDO igual que su equipo! Un encanto tanto el como la anestesista (Ellos no pertenecían al hospital) Pero el trato en el hospital…. Pésimo. Muy poca atención por parte del personal, por el precio tan elevado de casi 900 euros (estuve desde las 8:30-16:30) luego la no comida… y digo la NO comida, porque solamente me dieron un consomé y una manzanilla. Nadie vino a la habitación tras la operación a preguntarme cómo estaba, no me tomaron la temperatura, la tensión… Una lástima porque el doctor es estupendo, y el hospital una decepción. Cuando te operas lo haces con mucha ilusión y te gustaría sentir cercanía y calidez, algo que no encontré tras finalizar la operación en este hospital.

As always, speed and kindness and good doctors

(Translated by Google) I went to the emergency department for the first time and since then I decided that it was going to be my referral hospital. The center is very well preserved, clean, adapted to new technologies and with perfectly implemented COVID protocols. They treated me very quickly, in less than an hour I had the report and I left the center, even needing to perform two laboratory tests. The very professional and pleasant staff, both from reception and Dr. Pereira Rodríguez, who has managed to treat my case perfectly and with excellent human treatment, which, unfortunately, is not the standard. Very grateful for the assistance received. (Original) Acudí por primera vez al servicio de urgencias y desde entonces decidí que iba a ser mi hospital de referencia. El centro está muy bien conservado, limpio, adaptado a las nuevas tecnologías y con los protocolos COVID perfectamente implantados. Me atendieron muy rápido, en menos de una hora tenía el informe y salí del centro, incluso necesitando realizar dos pruebas de laboratorio. El personal muy profesional y agradable, tanto desde recepción como la Dra. Pereira Rodríguez, que ha sabido tratar mi caso perfectamente y con un trato humano excelente, que por desgracia, no es el estándar. Muy agradecido con la asistencia recibida.

Let’s start by saying we pay top premium insurance Waited 2 hours fo a booked day operation Waited in a cubicle instead of a room The doctor and staff and operation were fine. After the operation back to a small cubicle ( like you would get if you didn’t pay insurance🤣) Was not offered a snack or anything after the operation, I hadn’t eaten since morning obviously. Not impressed. A service you would get whether private or public…the only difference would be the waiting time for an operation date.

(Translated by Google) Worse hospital I have not seen in my life, and look that I have interventions, and not because of the hospital itself, but because of the staff, that little humanity and few values ​​as people. I'm still here, and tomorrow when I get out I will elaborate and say everything I think. Little shame for god (Original) Peor hospital no lo he visto en mi vida, y mira que llevo intervenciones, y no por el hospital en si, sino por el personal, que poca humanidad y pocos valores como personas. Aún estoy aquí , ya mañana cuando salga me explayaré y diré todo lo que pienso. Poca verguenza por Dios

(Translated by Google) Today I have had surgery, Doctor Vicente Espinosa. I have entered through the zone "without income". I would like for my part to thank the entire team from the doctor, anesthetist, ats, caretaker and above all to a unique person who has treated me like a treasure. She is Teresa and I will never forget her kindness, affection and how easy and comfortable she has made me feel. In these moments that we are unaccompanied, he has treated me between cotton wool. It has given me an important lesson, from now on I will treat others with the same affection, I think it is the best way to thank you Thank you (Original) Hoy me han operado, el Doctor Vicente Espinosa. He ingresado por la zona " sin ingrseso". Me gustaria que de mi parte se les diera las gracias a todo el equipo desde el doctor ,anestesista, ats,celador y sobre todo a una persona unica que me ha tratado como a un tesoro. Ella es Teresa y nunca olvidare, su amavilidad ,cariño y lo facil y comodo que me lo ha hecho sentir. En estos momentos que estamos sin acompañantes,me a tratado entre algodones. Me ha dado una importante leccion, de ahora en adelante yo tratare a los demas con el mismo cariño, pienso que es la mejor manera de agradecerselo Mil GRACIAS

Si lo que quieres es un trato precario este es tu hospital. Mi padre ingresó un miércoles a las 23:00 y le dicen que tiene covid y neumonía importante y 40°de fiebre. Es de riesgo ya que tiene Epoc. Al día siguiente le hacen un Tac y le dicen que no tiene neumonía, que el médico de urgencias que lo atendió es joven y ha dado un diagnóstico erróneo. Este hecho nos lo comunica mi padre. Al preguntar por su estado en el hospital no obtenemos ningún tipo de información en planta. El viernes le quieren dar el alta ya que dicen que está bien a pesar de que sigue con fiebre y dolor en el pecho fuerte. Mi padre les dice que no se encuentra bien y que le duele mucho el pecho y que por favor le dejen pasar el fin de semana que se encuentra muy mal y así se queda más tranquilo, a regañadientes lo dejan quedarse. El domingo a primera hora le dan el alta y se va a casa,3 días después sigue encontrándose peor y con fiebre, el miércoles lo recogió a primera hora una ambulancia y al hospital Peset donde a estado un mes y medio en UCI.

(Translated by Google) Quoted at 11:40 and it's 14:05 and I'm still waiting ... A real shame. I don't understand why they summon all the people at 15min intervals and then we have to wait more than 1h and a half. Above there is a substitute and they have not even communicated it to me until I had to enter for consultation. I do not recommend this hospital at all, I will proceed to the corresponding claim. (Original) Citado a las 11:40 y son la 14:05 y sigo esperando... Una auténtica vergüenza. No entiendo porque citan en intervalos de 15min a toda la gente y luego nos toca esperar más de 1h y media. Encima hay sustituto y ni me lo han comunicado hasta que me ha tocado entrar a consulta. No recomiendo este hospital para nada, procederé a la reclamación correspondiente.

I have always been well attended in this clinic, and even had a meniscus and toe operation performed there. But I am extremely disappointed that my appointment to the urologist on the 23rd of May was cancelled due to the urologist being ill. I then made another appointment and the earliest was the 27th of June. This is not fair! I should have been given an earlier appointment by the clinic for courtesy.

(Translated by Google) Disgusting service. I DO NOT RECOMMEND GOING TO THE VIRGIN OF CONSUELO FOR EMERGENCIES. CHIRON OR OCTOBER 9. Last night I went to Virgen del Consuelo with covid symptoms and they did not want to treat me, they told me that in the emergency department they would not do a PCR when in summer I went for another problem and they did it ... Testing negative since I had no symptoms ... Last night they had a wait of 3 hours and the nurse or doctor in the time I was there only did that to talk to the girl at the window, he was more concerned with seeing how she was than worrying about the patients. 3 hours, and the room half. Let's clap at 8:00 p.m. for them. (Original) Nefasto servicio. NO RECOMIENDO IRA AL VIRGEN DEL CONSUELO POR URGENCIAS. QUIRÓN O 9 OCTUBRE. Anoche fui a virgen del Consuelo con sintomatología covid y no me quisieron atender, me dijeron que en urgencias no harían una PCR cuando en verano fui por otro problema y me la hicieron... Dando negativo ya que no tenía síntomas... Anoche tenían una espera de 3 horas y el enfermero o médico en el rato que estuve allí solo hacía que hablar con la chica de ventanilla, se preocupaba más de ver qué tal estaba ella que preocuparse por los pacientes. 3 horas, y la sala a medias. Un aplauso a las 20:00 por ellos.

(Translated by Google) We entered yesterday, and all the staff have been efficient, professional and super nice, three qualities that are always appreciated, and especially when you go to a hospital, because they give you security and make your stay pleasant. Thanks for everything (Original) Ingresamos ayer, y todo el personal ha sido eficiente, profesional y super agradable, tres cualidades que se agradecen siempre, y especialmente cuando acudes a un hospital, por que te dan seguridad y hacen que tu estancia sea agradable. Gracias por todo

(Translated by Google) You call and call for a problem at 2am in the morning and they don't pick up the phone! Do they sleep? Or maybe the main reception is crashed? I work in a private hospital like this.,. Rare it is., (Original) Llamas y llamas por un problema a las 2h de la mañana y no te cogen el teléfono! Duermen? O quizás la recepción principal está colapsada? Trabajo en un hospital privado como este.,. Raro es.,

The staff were very nice and solved my issue, although the facilities need some improvement

Nice hospital, the doctor and nurses were great, but the food situation needs urgent attention. I am a type 1 diabetic and all I was given for each "meal" was fruit juice, biscuits and a sugary strawberry yogurt. When I explained to the nurse that I am diabetic I was told this was the diabetic menu. I ended up going hungry. Even if I was not diabetic, I hardly think a carton of fruit juice, a few packets of biscuits and a yoghurt constitutes a meal. Especially when you are changing close to €1000 a night. Really disappointing.

My Spanish is not fluent, but I never have a problem making an appointment or communicating with the staff at Vithas Consuelo - they are very efficient and friendly. My most recent visit was excellent - Alejandro in Administration is so very kind and helpful!

I needed to take a test for fructose, a prescription for the test was written by an endocrinologist at another large clinic that also works with Aegon, the clinic was stamped on Aegon letterhead. When we went to register for the test at Vithas, we were given a list of instructions for the test (quite strict) and told to come at any time during certain hours without an appointment with a DNI and a doctor's prescription. I prepared for the test and came to the test early in the morning with the documents. There was a long queue, which in itself was inconvenient. But when I approached the administrator, I was told that some kind of authorization was needed to make the prescription real or something like this. No one could explain what kind of authorization this is and why it is needed, since I don’t know Spanish well, and 3 people at the administration did not know English. In the end, I left with nothing, not understanding what was required of me. Just a waste of time. Please do not translate the clinic’s website into English if not a single employee at the reception speaks English, do not mislead people so that they do not waste time and can go to another laboratory

When medication ran out, they where the only hospital that helped us after visiting more then 4 other hospitals. Quiet on the Emergency and we got helped very quickly

On Friday the 5th I underwent surgery. Thank you for the treatment received by Annais (short stay unit nurse) and Elena (operating room assistant). Both with human warmth.

I don't give them less because you can't. Absolutely unable to make a legal prescription. I don't know if it's the center's management that doesn't let doctors write prescriptions but come on... A shame. They try to convince the patient that the pharmacy has to give everything with the report and that is not the case, the report is for me, the pharmacy requires prescriptions. Shameful. They know it and who ends up paying the price is the patient.

very good quality private hospital

He tenido la suerte de trabajar con ellos este verano. Me he sentido valorado y me lo han puesto muy fácil todo. Gran ambiente de trabajo. Tratan muy bien a los pacientes y cuidan mucho las instalaciones. Espero volver pronto!! Gracias Mil, equipo!!!

Muy satisfecha con el servicio que ofrecen. Trato cercano y muy buena atención.

Muy limpio, las enfermeras muy amables y con mucha paciencia y los médicos ( El doctor Polo ) genial

(Translated by Google) I was with my mother and I must say that the humane treatment is wonderful. All the orderlies, nurses, and doctors treated her like a queen. 5 stars very well deserved. (Original) Estuve con mi madre y debo decir que el trato humano es maravilloso. Todos los celadores, las enfermeras y las doctoras la trataron como si fuera una reina. 5 estrellas muy bien merecidas.

Professional, timely and caring.

(Translated by Google) Yesterday I went as a companion for an intervention and the attention was terrible. We feel totally helpless by the auxiliary and nursing staff who even questioned the doctor's instructions. (Original) Ayer fui como acompañante para una intervención y la atención fue pésima. Nos sentimos totalmente desamparados por el personal auxiliar y de enfermería que llegaron incluso a cuestionar las indicaciones del médico.

Fast and efficient

(Translated by Google) I've gone to have blood work done. Excellent treatment and super fast. After a breakfast in the cafeteria and say that the waitress of the cafeteria today, Wednesday November 3, has been EXCELLENT. He had a lot of work and has been super friendly without being overwhelmed and serving everyone fast and 10. And by the way, it makes very good coffee. This is the second time I have come and I have had the same opinion both times. (Original) He ido a hacerme análisis de sangre. Trato excelente y super rápidos. Después un desayuno en la cafeteria y decir que la camarera de.la cafeteria hoy miércoles 3 Noviembre ha sido EXCELENTE. Tenía un montón de faena y ha sido súper amable sin agobiarse y atendiendo a todo el mundo rapido y de 10. Y por cierto, hace un café muy bueno. Es la segunda vez que vengo y he tenido la.misma opinión ambas veces.

Desde que llegamos con mi padre a la UCI, nos han facilitado mucho las cosas en estos momentos difíciles, hay un equipo humano inmejorable, se han implicado mucho con él y con la familia.

I visited this hospital almost a year ago. The visit took 45 minutes, some blood tests was taken. Less than 1 hour later I was ready to leave. The staff was friendly and I was treated well BUT I never received a final bill of my treatment or a refund from 400 euro deposit that was made from my credit card when I checked in. Before I left the hospital I was told that they will send me an email within a short period of time. I tried to call the hospital multiple times and also send them an email (in Spanish) but nobody ever answered me. So I lost 400 euros without receiving a bill from my treatment that would have helped me with my insurance company.

(Translated by Google) It is the first time I went and I have no words. Everything is thanks to the staff in general for the kindness and attention obtained (keepers, receptionists, etc). They operated on my daughter and I was amazed by the attention and professionalism of the entire medical team. The rooms are individual, comfortable, very clean and modern. Thank you!! (Original) Es la primera vez que fui y no tengo palabras. Todo es agradecimiento al personal en general por la amabilidad y atención obtenida (Celadores, recepcionistas, etc). Operaron a mi hija y quedé maravillado por tanta atención y profesionalidad de todo el equipo médico. Las habitaciones son individuales, cómodas, muy limpias y modernas. Gracias!!

Ok

With using a Sanitas card here both my Urgency experiences were extremely attentive. The staff is caring, hospital very clean and the second time I was there was extremely quick treatment/ no waiting time.

(Translated by Google) Hello. I had an appointment yesterday. With Dr. M. Angeles Higon. Very bad attention. There are plenty of words. You go because the social security can't find anything for you but you go for payment and they are no better. I don't even bother to offer more evidence. Also with little desire to work. They have been the worst 80 euros spent. That if they treat me well and do more tests and I have to pay for them. That was not the problem, but that the patient has to be the one to say what they have to do to him... Too bad. I don't come back even for free. (Original) Hola. Tenía cita ayer. Con la doctora M. Ángeles Higon. Muy mala atención. Sobran palabras. Vas porque la seguridad social no te encuentra nada pero vas de pago y no son mejores. No sé molesto ni en ofrecer más pruebas. Además con pocas ganas de trabajar. Han sido los peores 80 euros gastados. Que si me atienden bien y me hacen más pruebas y las tengo que pagar. Ese no era el problema, pero que tenga que ser el paciente el que diga lo que le tienen que hacer...... De pena. No vuelvo ni gratis.

Buen trato, muy profesionales, todo muy limpio

Ok

a friend in need is a friend indeed

(Translated by Google) This hospital no longer has the category of private, basically due to the few personnel and the slowness of its procedures. To make matters worse in emergencies people in the waiting rooms waiting for COVID results together with those of traumatology ... crazy! (Original) Este hospital ya no tiene la categoría de privado, básicamente por el poco personal y la lentitud de sus procedimientos. Para colmo en urgencias gente en las salas de espera esperando resultados COVID conjuntamente con los de traumatología … de locos !!

(Translated by Google) Dr Polo and the nursing team, anesthetist and caretakers have treated me wonderfully, with a lot of vocation and it shows in their treatment and in the way they work. I had never been to this hospital but the experience has been very good. If I had to make another intervention, I would not hesitate to repeat this one. From the reception, admission, doctors, nurses, warders and cleaning staff give a very close and professional treatment. A ten rating (Original) El Dr Polo y el equipo de enfermería, anestesista y celadores me han tratado de maravilla, con mucha vocación y eso se nota en el trato y en la manera de trabajar. No había estado nunca en este hospital pero la experiencia ha sido muy buena. Sí tuviera que hacer otra intervención no dudaría en repetir en este. Desde la recepción, admisión, doctores, enfermeras, celadores y personal de limpieza dan un trato muy cercano y profesional. Un diez de valoración

(Translated by Google) Good (Original) Bien

(Translated by Google) 2 1/2 hours to be attended by guard. Waiting for the antigen result, we found out there was a positive and he was pacing on guard because there is no place to isolate him. The organization is very bad, if we get infected, you know why ... The doctor's attention is very good. (Original) 2 1/2 horas para ser atendidos por guardia. Esperando el resultado de antígenos, nos enteramos que había un positivo y estaba dando vueltas por guardia porque no hay un lugar para aislarlo. Malísima la organización, si nos contagiamos ya saben porque ... La atención del médico buenísima.

(Translated by Google) Excellent attention. Achieved the objective. Decrease disabling pain (Original) Atención excelente . Cumplido el objetivo. Disminuir el dolor incapacitante

(Translated by Google) A disregard, by the Coordinator of the Brain Injury Service, towards my wife, who is a patient of Vithas, since December 2017,. The Coordinator, whose name is Sivia Cerezo, who created, who does not have a medical degree, a 69-year-old patient, who does not even know her, dares to venture, which is the most appropriate or for her, based on the Physiotherapist workers, so that the invoice does not lower. I humbly believe that VHitas does nal service. (Original) Una desconsideración, por la Coordinadora del Servicio de Daño Cerebral , hacia mi esposa , que es paciente de Vithas , desde Diciembre del 2017 ,. La Coordinadora , que se llama Sivia Cerezo , ,que creó, que no tiene titulación de Medicina, a una paciente con 69 años, que ni si quiera la conoce, se atreve a aventurar , que es lo más adecuad o para ella, basándose, en las trabajadoras Fisioterapeutas , para que no baje la Factura. Creo humildemente , que nal servicio hace VHitas..

(Translated by Google) The emergency service is very good. They serve you professionally and quickly. We have been here twice and highly recommend it. (Original) El servicio de urgencias es muy bueno. Te atienden profesionalmente y con rapidez. Hemos venido dos veces y lo recomendamos altamente.

(Translated by Google) In the consolation, we have more than 2 hours without the doctor seeing my son.MODIFIED AFTER THE RESPONSE OF THE SOCIAL NETWORKS TEAM OF THE CONSUELO HOSPITAL. The claim is already filed at your hospital and at the GVA health department. It is not acceptable that having been in the hospital in the morning and after sending us home with antibiotics, my son was not seen that his tonsils were so inflamed that he could hardly even breathe. We went back to the hospital and they literally ignored the hell out of it. Above they tell us why are we going back if we had already been in the morning. This didn't just happen to us. In the waiting room there were more people waiting to be seen. At the reception desk, the people who attended were messing around with the assistants and other professionals. There was a boy with a panic attack and they weren't even able to help him even a little bit. It is a shame that this happens in the 21st century. They want us to switch to private healthcare at the cost of degrading and undervaluing the public. But then he goes and it turns out that the only thing this hospital is going to do is make cash at the cost of degrading services. In the end, we had to go to the hospital on October 9 at 12 o'clock at night and in half an hour the problem was solved. As simple as that. (Original) En el consuelo nos tienen más de 2 horas sin que vea a mi hijo el médico.MODIFICADO DESPUES DE LA RESPUESTA DEL EQUIPO DE REDES SOCIALES DEL HOSPITAL DEL CONSUELO. La reclamación ya está interpuesta en su hospital y en la consejería de salud de la GVA. No es de recibo que habiendo estado por la mañana en el hospital y despues de enviarnos a casa con antibióticos, a mi hijo no le vieran que las anginas las tenia tan inflamadas que casi no podia ni respirar. Volvemos al hospital y literalmente no hicieron ni puñeteros caso. Encima nos dicen que por que volvemos si ya habíamos estado por la mañana. Esto no sólo nos pasó a nosotros. En la sala de espera había más gente esperando a ser atendidas. En el mostrador de recepción las personas que atendían estaban de cachondeo con los auxiliares y otros profesionales. Había un chico con un ataque de pánico y no fueron capaces ni de ayudarlo aunque fuera un poco. Es una vergüenza que esto ocurra en pleno siglo 21. Quieren que nos pasemos a una sanidad privada a costa de degradar y minusvalorar la pública. Pero luego va y resulta qué a lo único qué va este hospital es a hacer caja a costa de degradar los servicios. Al final tuvimos qué ir a las 12 de la noche al hospital 9 de octubre y en media hora el problema estaba resuelto. Tan sencillo como eso.

(Translated by Google) Terrible ambulance management, we have been waiting for almost 2 hours for my father to be transferred from October 9 to the consolation that is where he is admitted. Sitting in a wheelchair in a hallway .. after a catheterization .. Good thing the staff is nice and very professional but the management leaves a lot to be desired. (Original) Gestión de ambulancias pésimo, llevamos casi 2 horas esperando a que trasladen a mi padre del 9 de octubre al consuelo que es donde está ingresado. Sentado en una silla de ruedas en un pasillo.. después de un cateterismo.. Menos mal que el personal es agradable y muy profesional pero la gestión deja mucho que desear.

I had surgery under local anesthesia, the hospital was in good condition and clean. The nurse was friendly and took care of me with a smile. The surgeon, Ernesto, very nice, made me talk to see what was going well during the operation and thus also distracted me a little. He gave me post-op instructions on how to heal it and gave me the next appointment. Since it was local anesthesia, I left immediately and went home.

Quick attention, and excellent treatment from the doctors and nurses.

In the emergency room at night they have neither traumatology nor pediatrics. They handle emergencies as best they can thanks to the work of the doctor on duty (there is only one). Shameful with the amount of money that the company invoices, it is normal that it is in the situation it is in. I don't give a star out of respect for the professional who treated us. With what this hospital was and its emergency department. To whom it may concern, let them look at it. Regrettable.