1/5 Patsy P. 1 year ago on Google
DO
NOT
GO
HERE
IF
YOU
HAVE
ANY
FOOD
ALLERGIES
OR
INTOLERANCES.
THEY
ARE
BREAKING
THE
LAW
BY
NOT
HAVING
AN
ALLERGENS
LIST
AVAILABLE
AND
ARE
CHARGING
EXTRA
FOR
GLUTEN
FREE
MEALS
THAT
ARE
IN
FACT
NOT
GLUTEN
FREE!!!
My
mother
is
a
coeliac
and
so
for
medical
reasons
she
cannot
have
any
gluten,
or
have
any
cross
contamination.
We
called
before
visiting
to
check
if
they
do
Gluten
Free
breakfasts,
they
said
they
did
and
upon
arriving
we
saw
that
you
can
pay
an
extra
£1.90
to
turn
a
breakfast
in
to
a
Gluten
Free
one,
which
we
did,
along
with
confirming
with
staff
that
it
would
definitely
be
Gluten
Free.
Once
the
food
arrived
at
the
table,
my
mum
started
eating
the
bread
and
noticed
that
they
sausages
didn't
look
Gluten
Free
(they
usually
look
unlike
standard
sausages),
when
the
CHEF
was
asked,
she
said
she
would
need
to
check
as
she
thought
all
sausages
were
gluten
free,
we
assumed
she
would
just
go
and
look
at
the
ingredient
list,
in
actual
fact
she
had
to
call
the
supplier
as
she
didn't
have
access
to
that
information
on
site,
the
supplier
did
not
answer
so
the
chef
told
us
that
she
thought
they
would
be
fine.
We
then
asked
to
see
their
allergens
list,
which
BY
LAW
all
restaurants
have
to
supply
(they
also
have
a
sign
on
each
table
that
tells
you
that
you
can
ask
to
see
their
allergen
matrix)
we
were
told
they
don't
have
one
available,
upon
reminding
them
that
by
law
they
have
to
be
able
to
supply
one
the
chef
said
"yes
I
know,
it's
just
one
law"
and
then
said
it
would
take
her
manager
at
least
an
hour
to
arrive
with
the
allergens
list.
She
initially
refused
to
even
give
us
her
managers
name
so
we
could
escalate
the
issue
with
him
and
insisted
that
my
mother
just
eat
what
is
on
the
plate
as
she
was
"sure
it
would
be
fine".
She
only
ate
the
'gluten
free'
bread,
which
within
about
15
minutes,
was
already
coming
back
out
so
I
highly
doubt
even
the
bread
was
gluten
free
or
handled
in
a
food
safe
manner.
They
did
eventually
refund
the
supposed
gluten
free
breakfast
but
not
the
extra
£1.90
we
paid
to
make
it
so,
but
the
lack
of
knowledge
on
food
hygiene
and
safety,
along
with
law
breaking,
seemingly
without
a
care,
is
unacceptable.