Dishonest business and poor business practice. I hope somebody reads this before deciding to work with these people. I could tell in John’s tone the first time he called me he was going to hike the price way up and he offered no transparency or legitimate insight beyond setting me up for a steep price delivery. My car broke down and AAA suggested taking the car here instead of another shop I’d found. Because I was at the mercy of circumstance, Twin Towers really had me in a bind and took advantage of that. They quoted me a ridiculously high price, and when I ultimately decided to take it elsewhere, they charged me $230 for a mere 30 minutes of work and the fact that they’d had it for 2 days. I ultimately decided to take it to the original shop I had found, and John openly derided the business on the phone. Across the board, generally poor business practice. If you’re a suburban mother living in Fort Lee and money is irrelevant maybe you’d have a better experience than I did, but my experience was one of being taken advantage of.

Despite clearly stating that I did not need to change my windshield wipers, it was performed anyway and I was charged for it. The explanation provided was that it was necessary to prevent potential damage to my window. While I understand the concern, I found the overall cost to be quite high for the service provided. Additionally, upon receiving my vehicle, I noticed that my car seat had become quite dirty. I assume this was because I refuse to have the cabin and air filter changed at the same time. While this location is convenient for me and I can wait at home, I will not be returning in the future.

I’ve used them twice. Once for a tire repair and it was quick, efficient and my tire light has been off since. The second time was for a NJ inspection. I dropped the car off, it was done within a half hour and he checked all my tires (tires no charge). It was a great price, quick service and everyone at this station is really nice. I dealt with Joe and I always stop there for gas and chat with Brian. All nice people. I highly recommend.

Had my car towed here on a Sunday since I had a ton of error messages pop up on my Jeep Compass overnight. Turns out this was a place AAA towed to so was my first time here. Turns out it was a bunch of wirings bitten by a rodent so needed to be replaced and John was helpful throughout the process, kept me updated, and was able to get the car back in a few days. Would have spent FAR more at the dealer. No issues subsequent to the repair so HIGHLY recommend!

I took my car with a flat tire to this wonderful service station RIGHT before closing time and the AMAZING team took me in and patched the tire immediately. Price was right and service was impeccable! I will not be going anywhere else!

Long story short, my car came out worse than it was. I insisted that something was wrong and they ensure everything was fine, twice. I took my car somewhere else and they found they work was done incorrectly. I got a refund and they apologized for their mistake.

Firstly, it has been an incredibly satisfying experience to deal with a professional shop with certified mechanics. I'm lucky to live nearby, most of the work I have gotten done is usually, drop off my car in the morning and pick it up all fixed up in the afternoon. Owner John has a calm way about dealing with the small and larger issues, which keep me calm too. The shop is super clean and extremely organized. I've used other mechanics in Fort Lee, sadly they're basically chop shops with non-experienced workers and ownership to match the incompetence too. So, if you tried the rest, now go to the best!

John is always reliable, professional, personable, no-nonsense, and genuinely cares about his customers. He makes an extra effort to make sure you get the best deal on parts. Always excellent work. I travel more than half an hour to take my car to Twin Towers for service. Never any worries or regrets. Highly recommended!

Excellent service center , super clean service and John explains everything to you in detail . Very honest prices and they use top quality products,, John is very knowledgeable and courteous. This is my new service center from now on for all my automotive needs

Truly exceptional!!! I have a 1980 Corvette and was having difficulty finding a mechanic that was willing to work on it. That said, from the minute I first called Twin Towers, I knew I was in great hands. John was extremely courteous and helpful and told me, "Sure, bring it in and we'll take a look!" The following morning I took it in , two hours later he explained to me what the issue was and, after giving him the green flag, that same afternoon my car was already done! John is absolutely the best - he is an experienced, honest, efficient, trustworthy and professional on every level!

Horrible experience (makes me wonder about all the no-word, 5-star "reviews"); tried to overcharge over $1,000 for bogus undiscussed and unverifiable "repairs" they first claimed were a "miscommunication" and then claimed they were "doing us a favor". Came here with our used car we were only looking to get another 3-6 months out of while we were shopping around to lease a new one, originally because of the reviews; we even knew exactly what the problem was, it was a computer chip that had gotten water damage and needed to be replaced; average estimate for similar work ranged from $3-400 depending on location. First thing they told us was they'd have to charge us $80 to "use their special diagnostics device" to make sure the water damaged computer part was the problem. We told them we were 100% sure it was the problem, but they said it was "standard practice" they use their electronic do-hickey to diagnose things and that in itself was an $80 charge. Told us later that sure enough, "the computer chip was damaged" which we already knew. But they added $80 to the bill just to tell us stuff we already knew. But wait it gets better. We left the car at the location for them to "look the car over" with the explicit agreement to not do any work without first quoting us an estimate. They agreed to call us later in the day with an estimate and only do any actual work if we agreed to the estimate. The didn't call back that day. Didn't call us next morning either. So later the next day we called them. "Oh yeah, your car was repaired and ready for pickup". Obviously this was not what we agreed to since all parties agreed that no work would be done without first calling us to verify the estimate. But wait, it gets better. We went there expecting the higher end of the estimate of $3-400 plus the bogus $80 "diagnostics fee" when we were the ones who told them what the problem was in the first place. So we figure they'd round it up to $500 just to weasel an extra $20 for some misc. fee. Imagine our shock when the tab came out to $1400. "For what?" we asked. "Oh, we noticed some miscellaneous wires and tubes were aging and we decided to do you a favor and go ahead and replace those for you." "Wires/tubes were aging" ... no SH#+ SHERLOCK it's an old car we just wanted to get another 3-6 months out of while we looked to lease a new one – being that it's a used car, EVERYTHING in the car was "aging". To make matters worse, they didn't have the old wires ("Oh, my guy threw them out already") and there was no way to verify they did any of the work they claimed they did which (1) we never agreed on (2) had nothing to do with the original issue of why the car was brought in. So basically, we came in for a repair we already knew was needed, estimates online range from $3-400, they charged an extra $80 to tell us stuff we already knew with their "diagnostic tool" and then tried to get us to pay $1400 because "they went ahead and "did us a favor" and "replaced some extra wires and tubes". All of which they did without first getting us to sign off on the estimate as per the agreement we had and NONE of the extra work was stuff that had anything with what the issue with the car was and NONE of it was run by us before they took it upon themselves to start random "repairs" that weren't even necessary. Oh and all the "wires and tubes" cost about $250 online. So I guess they just tried to comp themselves the difference of about $750+ in "labor" for stuff we didn't ask for, didn't need, and they couldn't even verify that they actually did. And there was zero noticeable difference in how the car ran.

I was visiting my brother's new home and got it towed to this location by Triple A. By the time I got there, they already had the issue resolved. Honest people and place! Highly recommend. I told my brother that he should always bring his car here!

I was referred here by a friend. I was out of state and had a dead battery. I called and spoke with John. He was knowledgeable about my car. We made arrangements to get the car to his location. John called after the problem was reviewed and explained my issue. He quoted me a price and I authorized the repair. This was all done on the phone. They then returned the car to my home as agreed. Hopefully I will not have to have my car repaired, but if needed this is where I will go.

I had my NJ state inspection performed here and was more than satisfied by the all-around professional work and helpful, friendly attitudes - including a congenial atmosphere and prompt attention on short notice. This is a longstanding family-owned business that clearly takes pride in its work. It's for good reason it comes highly recommend. Owner John and his skilled and friendly staff certainly get my recommendation and thanks, too.

11/01/2023 EXXON GAS STATION TWIN TOWERS MECHANIC BY WARWICK AVENUE FORT LEE NJ AFTER DENYING THEIR SERVICE CAME BACK THE NEXT MORNING TO SEE MY FRONT RIGHT WHEEL FLAT AND I FELT ITS ONE OF THEM WHOS WORKIN THERE ... THE MAIN MECHANIC SHOP MANAGER AND WITH THE CREW MEMBERS WORKING THERE ARE VERY RACIST LIARS AND DISRESPECTFUL WHO TALK NICE FOR YOU TO TAKE THEIR SERVICE ... THEY ARE NOT GOOD PEOPLE THERE TERRIBLE SERVICE BAD ATTITUDE VERY FAKE OBVIOUSLY DISRESPECTFUL AND UNFAIR PRICES.... DO NOT WASTE YOUR TIME THERE!!!!!! 11/02/2023 PLUS HE CAME WALKING UP TO ME PHYSICALLY YELLING CURSING VERBALLY WITH BAD DISGUSTING WORDS WITH ANGER AND I FELT TREATEN SCARED OF MY LIFE!! I FELT LIKE HE WAS GOING TO HIT ME!! I'M SORRY PEOPLE WHO ARE READING BUT THIS IS VERY TRUE I CANT MAKE THIS UP!!

I strongly recommend Twin Towers Service Station in Fort Lee, NJ for all your automobile repair and maintenance needs. Over the past seven years I have trusted Twin Towers with everything from: engine repair, flat tires, spark plugs replacement, new catalytic converter, ignition issues, state inspection, new battery, tune up & maintenance and so much more. John and Joe are exceptional. They provide high quality work at an extremely reasonable price. I can confidently say that these are some of the best mechanics that I have ever gone to. I am always impressed by their professionalism and expertise. The company always goes above and beyond to thoroughly inspect the car and identify potential issues; using the latest technology and decades of professional experience. They treat your car as if it is their own and truly do everything in their power to surpass client expectations. They are always extremely patient and attentive to my concerns & questions and I always feel confident that my car is in good hands. Throughout the repair process, Twin Towers kept me informed every step of the way. They always take the time to explain everything to me in a way that is easy to understand, and I always appreciate their honesty and transparency throughout the process. When the repair is complete, they always take the time to walk me through what was repaired, and provide helpful tips and advice for maintaining the car. I also leave feeling confident that my car is fixed and that I received phenomenal service. I recommend this shop to all my friends and family. Their professionalism, expertise and dedication to customer service are truly exceptional, and I will definitely be returning for any future car maintenance needs.

My tire needed to be sealed. The air pressure was 10. I brought my car, which is a Mercedes, to John at Twin Tower and he and his staff sealed the tire and wheel within a few hours. BTW, this was Monday, 12/26 which was a holiday. They have also assisted me in the past. Alway a great job. Also, the gas attendant is a really nice man and cleans your windshield. When was the last time anyone did that for you. Great place. I highly recommend them.

I was searching for a good mechanic and stumble upon this one particular. The service was incredible. They provided me a great customer service. What I loved about this place is that they provide updates one what is going on with the car. That is a plus. I would take my car there again.

Alternator replaced, oil change, plugged a leaky tire. Spoke with John and Joe. They were super friendly, took the time to explain in detail--fast, efficient, reliable service--definitely worth looking into for your auto repair and maintenance!

John and Joe are extremely knowledgeable and always accommodating. My son drives an older vehicle and I know that he is safe in the vehicle because John, Joe and the team at Twin Towers works very hard to ensure the safety of the vehicle

Of all the repair shops that I ever used Twin Towers I consider number 1:I a major oil leak. John told me to leave the CRV Honda and he will check the problem,z. I received a call that he had found 4 oil leaks and he fixed the problem. Twin Towers solved my oil leak problem which I had for years. I would highly recommend Twin Towers for repairs and gas. Stop in an say hello to John and ask about your mechanical problem.

After a warning light came on when we were on the GW Bridge on our way from Connecticut to Washington DC with a minivan full of luggage, it appeared that we had an alternator problem. We called AAA and they gave us Twin Towers as a recommend repair shop nearby. We were overwhelmed with the kindness John and his Team showed us. Notwithstanding reaching them on a very busy day, knowing our challenging situation they worked us in — securing the required parts and completing the repairs within 3 hours. And we felt that the price was fair. John also treated us like family, recommending an excellent Korean restaurant we could walk to while the Team was working on our car. Our family can’t say enough about the Twin Towers team and we are very grateful.