5/5 April G. 1 year ago on Google
I
am
from
Maryland
and
in
the
last
days
of
a
week-long
vacation
at
a
resort
here
in
the
West
Palm
area.
I've
had
an
upper
respiratory
issue
since
arriving,
but
just
a
few
days
ago
it
got
so
bad
that
I
felt
I
should
seek
medical
attention.
I
Googled
"walk-in
clinics"
and
Helix
was
the
closest.
The
world
is
so
strange
right
now
with
so
many
things
ending
in
sadness,
disappointment,
or
frustration...that
I
didn't
have
high
hopes
for
my
visit.
Boy,
was
I
pleasantly
surprised!!!
My
sister
and
I
kept
looking
at
each
other
in
wide-eyed
astonishment...as
each
employee
was
as
kind
and
helpful
as
the
next.
It
was
like
a
dream.
The
receptionist
was
very
sweet
and
welcoming.
After
my
smooth
check-in,
there
was
an
elderly
lady
checking
in
behind
me.
I
overheard
her
say
she
was
born
in
1933...so
the
sweet
little
thing
was
nearly
90
years
old!
Her
hands
were
shaking
as
she
was
trying
to
rush
and
take
out
her
identification.
She
was
fumbling
(understandably
so).
The
sweet
Helix
receptionist
was
patient
and
loving.
She
told
the
client
"it's
ok...no
hurry
honey...take
your
time...relax."
She
made
the
elderly
lady
calm
thanks
to
her
soothing
disposition.
The
person
that
took
my
vitals
was
also
very
professional
and
kind.
Finally...the
beautiful,
young,
female
P.A.
on
duty
was
a
breath
of
fresh
air.
She
intently
listened
to
me
explain
my
symptoms...asked
thoughtful
questions....and
prescribed
me
3
medications
for
an
upper
respiratory
infection.
The
shocker
was
that
she
didn't
try
to
upsell
me
on
anything
or
do
any
unnecessary
tests
to
make
the
company
more
$$$$.
She
could
have
easily
told
me
they
needed
to
test
my
saliva
or
do
a
chest
xray,
etc
and
i
would
have
gone
along
with
it.
But
she
didn't!
And
in
this
economy,
I'm
soooo
grateful!!!
I
only
had
to
pay
the
base
fee
of
$125
for
the
visit.
And
when
I
told
her
I
didn't
have
insurance
and
was
wondering
if
she
knew
the
cost
of
the
3
prescriptions,
she
left
the
room,
went
to
a
computer
somewhere,
and
came
back
with
printed
discount
coupons
for
the
medicines.
She
said
she
had
searched
for
the
most
affordable
ones
for
me.
Whaaattt???
Who
takes
time
to
do
that??!
My
3
prescriptions
together,
at
nearby
Publix,
was
less
than
35
dollars!
Definitely
not
anything
I've
ever
experienced
in
my
home
state
of
Maryland....
The
customer
service
at
Helix
was
over-the-top
awesome.
Incredibly
kind
and
professional
staff.
Spotless
waiting
room.
Less
than
10
minute
wait
to
be
seen.
Affordable.
What
makes
me
kind
of
sad
though
is
that
this
fabulous
experience
is
such
cause
for
celebration......We
have
been
so
accustomed
to
irritable
sales
clerks
and
grumpy
doctors
and
inconsiderate
customer
service
people
with
no
knowledge
of
their
industry...plus
long
wait
times....
That
when
something
runs
as
smooth
and
beautiful
as
my
Helix
experience
that
it
almost
feels
like
a
joke
being
played.
Like
it
is
not
even
real.
I
told
my
sister
that
I
felt
like
we
were
on
candid
camera
and
that
there
was
a
hidden
videographer
somewhere.
Like
the
perfection
was
just
a
ruse....
But
not
the
case,
of
course.
Helix
is
real!
And
so
are
my
5
stars!
