STAY AWAY. Absolutely terrible. Booked an appointment 4/15/23 for 4/17/23 @9 am for a trailer hitch install. They were quick to demand my credit card info on the phone. Received two confirmations of appointment from U Haul. Arrived at 9am 4/17 and told they are not installing hitches and I should have been told that when I booked. The only installer is injured? Obviously I was NOT told they weren't installing hitches. He was able to look up my appointment instantly. Wouldn't a courtesy call been the right thing to do? I will find a reputable installer elsewhere.

It's great when you see how involved the Mgr is when he is checking people in and out. Great communication, professionalism, courtesy, and his knowledge of the city. I’m new to town still learning directions. Customer service was exemplary. I don’t think there’s anything else that could top what is already in place. Keep up the good work. You gotta gold mine here, especially with all the different trucks different trailers. You guys have it all. That is the best thing ever. Thank you, Kevin, for your help, I appreciate it.

Please try to answer the phone more often, When I have specific questions for a site, such as whether they can install wiring for the hitch lights on my car it's frustrating to go to the general recording over and over. Also, and this is about U-HAUL IN GENERAL: the recording specifically says that the app will allow us to add days to the rental. If so, it is certainly hard (impossible) to find how to do that on the app. Additionally, the app offers no info at all on which Uhaul rental sites have a "hitch pro." However this site is courteous, and the employees are helpful once you get them. I would certainly go there again!

We have been buying moving supplies from this store for the last several weeks as we are packing up a little bit each day. Tanya Underwood is a manager at this store. She had always been so friendly and helpful, even offering to help us carry our supplies to our car. Thanks Tanya - I hope your supervisors know what a great job you’ve been doing and thanks for helping to make our moving experience less painful!

I am beyond patience and more angry than I can even describe after having $624 removed from my account through incorrect information submitted by employee on Saturday. After a difficult in person visit to the business that achieved nothing I was eventually called by someone who admitted error and told me the money had been returned but I have to wait 7 to 10 days to get my money back. I have tried to be calm and polite but after being left on hold for 48 minutes only be told by representative Kevin that I need to just accept the speed at which Uhaul corrects their errors because that's just the way it is. The truck had bad tires, there was no dolly in the truck, the manager has never been available to speak to or resolve problems. I cannot recommend anything about Uhaul and zero is not low enough of a score to give them.

U-Haul is fine and perfect. I just want to give you advice without going thru details. If you are going to seek help from the people that hang out around U-Haul, stay away from someone called himself Israel and he claims that he usually do construction.

Thank you kevan for your awesome customer service! You made my rental experience pleasant! Fast and you where so knowledgeable on the equipment I needed!

Every employee was friendly and helpful. Check in and out was efficient and accurate. They have a wide selection of trucks/equipment to choose from.