Loma Linda BMC in Murrieta, CA. My daughter is a junior. When we booked the first appointment, they said it would be an evaluation on my daughter on the first visit, then they would decide who will be her therapist for the further visits. We were booked to be seen by Sandra McAulliffle, LMFT on 12/09/2021. But it was changed to Leticia Ruiz, LMFT without a notice. Our first visit was virtual on Zoom. Leticia Ruiz, LMFT asked my daughter lots of questions during that hour. At the end, she said she would follow up with us. THAT'S IT! Ever since we have heard NOTHING from her, or anyone from Loma Linda. And I was charged $150 and paid out of pocket for that visit. I finally called the center on 01/20/2022, they told me it's shown all the visits scheduled for my daughter were cancelled. But NO body even notified us or explained anything to us. I asked if at least I could get a report of the evaluation for my daughter, then I submitted an Authorization of Release form per their request. But my request was denied by the lead Clinical Therapist Alexandra Shirozono, LMFT on 02/03/2022. What a bad, irresponsible therapist and facility they are!! I paid $150, had my daughter spent an hour interviewed and answered all the questions, then GOT NOTHING! NOTHING! I so regretted that I chose them in the first place, wasted money and time, and did not get any help!

Please please please do not send your kids here if you care about them at all. I was sent here at 17 and I am 21 now still dealing with the trauma I was caused being in this place for a mere six days. I was forced to eat everything on my plate, watched while I used the bathroom, didn’t see the outdoors for almost a week, and was left to face endless nights of crying alone. Not to mention after speaking to the “psychiatrist” for 20 minutes I was put on mood stabilizers that I did not need, this caused a lot of trouble in life and school and it took months to get off of. Please do not use this facility!

Had been exposed to a tremendous about of trauma during my whole life. Started to be unable to work, talk with anyone, or most importantly provide the support and mindset for my family. Was at a very scary point in my life and knew I needed professional help. I really think that I had a nervous breakdown, however, the staff never mentioned these words. I felt extremely safe there and experienced staff assisted me so much. At first I was very scared about being in an inpatient program. Many of the patients were severe and were struggling with a variety of serious illnesses. Intake was a lengthy procedure, however, I was able to share everything in my life which had brought me there. I felt that this facility was my last chance in solving my issues. I had never gone through the practices which were taken before I entered the facility. Had never been arrested or in jail, but was told that these requirements were very similar. I felt that if they were going to help me, it wasn’t a problem. The drs., nurses and counselors were extremely supportive. I attended every meeting because I wanted to get well. The referrals they gave me at the end of my stay, continued the work to keep me moving forward and staying healthy. Loma Linda helped me regain myself and keep moving me in a healthy direction.

Five stars is not enough rating to how incredible this Clinic is including all of the staff! Having faced my limit and tolerance to my alcoholism, I decided to admit myself after almost losing my job and I was spiraling out of control. I went in feeling hesitant feeling as though I would be shunned and looked down upon with the severity of my alcoholism. I came to a quick realization that they are there to help people in my situation along with others in all addictions and alcoholism. The detox was one of the craziest experiences I went through in my life. The staff was extremely attentive to my care and my health!!! I cannot say enough about my gratitude to this facility and the program they run. I immediately started the outpatient program of which counselor Vernon had a big part in my recovery! I cannot thank the facility and the staff enough as this truly was and is a life-changing experience and a new start to my life! I highly recommend this program with upmost remarks and respect! Thank you everybody that had a part in my recovery as I am excited to continue living a sober life now. My family is beside themselves with the new husband and father they now have.

They are a wonderful facility and everyone takes really good care of the patients. Every day I visit my loved one and the staff are all very friendly, helpful and genuinely kind. All members of the staff make an effort to introduce themselves and explain their role in the treatment of your loved one. This place is truly a God send! Everything about what they do is committed to stabilizing the patients and establishing a treatment plan for when the patients leave. When things have gotten so out of control with a loved one you tend to feel so hopeless, but the Loma Linda BMC gives you back the hope you need to keep moving forward!

I had a very positive experience at the LLBMC. Great staff, knowledgeable friendly and caring. The showers could be updated as well as the beds, however, you are not going to a luxury resort. You are entering rehab. I was in their pain track and can tell you that they have great alternative therapies to help you get control of your pair without dangerous narcotics. In response to one of the other reviews stating not to bring your loved ones in for treatment if they are gay. As a gay man I totally disagree. I was very nervous at first because I was worried about being treated differently because I am gay. That is completely not the case. I was treated great from the staff , counselors, nurses, doctors and other patients. They don't care about your sexual orientation. They are welcoming of anyone who needs help. Also, not all of the staff is seventh day adventists. Their staff is a mix of people just as their patients are a mix of peoples. Don't assume that you will be treated differently. It will only interfere with your recovery and you will regret it later when you realize that it was all in your head and you were worrying about the wrong things. Concentrate on getting healthy and don't let anyone or anything get in the way.

Two days ago, I went down to the Loma Linda University Behavioral Medicine Center to visit my friend who's a patient there. I came to find out that they had knocked off their 6pm - 7pm visiting slot and only have the 12pm - 1pm slot available now. Maybe I wouldn't have wasted the time and gas driving all the way down there from Big Bear if they weren't too lazy to update the visiting hours on their website. Get it together, LLBMC.

This place saved my daughters life. Dr. Johnson and his staff as well as the 24 hour unit 300 staff and nurses are amazing and gave a family out of options for our daughter diagnosed with schizophrenia, health options. Charm was absolutely an Angel that cares so much for her patients. After she was discharged she gave me a great outpatient facility for my daughter to continue her medication and receive life skills, independence and tools for her future living with a mental illness. Thank you so much, The Lauderdale's.

Tried to call to talk to a patient BEFORE hours ended. Person picked up and said both phones are being used and hung up on us. Second time we called a couple minutes later they said we could talk to the patient and hung up on us. Tried to call again and the call didn’t go through as if they blocked our number… called on a different phone and sure enough they picked up so it wasn’t that the line was down..

My mom was admitted. I begged them to conserve her and instead they released her the same day despite her LONG history of severe mental illness. I hope the psychiatrist gets the day she deserves and can look herself in the mirror. My mom is so unwell and no doctors will step up to truly help her. Doctors are supposed to be in this career to HELP people. Clearly some just want the paycheck and couldn't care less about the actual people.

Wanted outpatient counseling help for severe abuse and PTSD, but ended up jerked around severely for over a year and a half just waiting to finally be a patient. There is no excuse for this. I'm not going to tell you everything I went through, like over a thousand phone calls when they gave me bogus excuses and led me on, because there isn't enough space for the review. I also changed doctors 10xs and my medical group, which was not easy. They would have me put my life on hold and say at times I was finally going to be accepted, but then come up with yet another excuse. The staff here seem to have serious issues and most if not all I was dealing with should be fired. The director didn't care about this either. They didn't know if they offered rides, then if they took my insurance. Later I was told only former inpatients were accepted. Confusing, wrong info. All the patients and staff looked mean or depressed every time they dragged me there for a new, pointless intake. I was even referred me to Murrieta once only to waste effort being referred right back. The building is getting old and rundown too. I'm so furious at this point. I now have severe trauma thanks to them. I hate this facility and was definitely mistreated. Just yesterday my caregiver was kicked out by 3 security guards by the always rude front desk lady for NO reason at all. Other staff told me blatant lies at times while waiting three years to get help here. Staff has shouted at me in billing and also told me incorrectly that MEND was for addicts, which I am not. Then, years ago in the ED program, they gave me a med that made me want to kill myself out of nowhere. I was not even depressed so didn't need to be on it, but they force you. No one listened or cared that it made me have random, sudden suicidal thoughts. Then they kicked me out of that program after I almost died from it. In the hospital, I needed much better care but got huge bed sores and was placed psych inpatient as a last result when I only needed physical care to recover instead. There was a huge surprise bill after that. My body took over a year to heal. Oh, the MEND program leader is verbally/mentally abusive and that's just a joke of a program. I now HATE Redlands Loma Linda. I can't tell you the level of harm it has caused me. Lastly, I tried to transfer to Murrieta and in 2 days I'm again already having nothing but problems immediately that make no sense because they are changing their story on me several times, not giving me an explanation, pressuring me to get an authorization in less than 3.5 hours, lied to me, only to cancel my intake appt that I had made special preparations for. I was referred back to Redlands. They changed their mind about a reschedule, had me do tons of online paperwork for no reason, and changed their mind about a Zoom intake. It just doesn't end with the lies and games. Thank you for helping destroy my life by adding tons of panic attacks, an extreme amount of wasted time and effort, anxiety, confusion, emotional abuse, sleepless nights, nightmares, and a ton of trauma. This entire time I've been far too kind, direct, honest, patient, and always communicated with respect. However, they do not deserve one second of your time or life.

BMC in Redlands was incredibly professional and caring. They really take care and care about your child well being. The psychiatrist, the therapist and the social worker will communicate constantly with you and they will work with you and help you as a family. BMC makes your child feel safe and listened to. They really also care to find the right medication for your child. After leaving facility, they keep helping you and treating your child and the family as well as when our child was inpatient. Their outpatient program is amazing! Thank you BMC

I was a visitor at Loma Linda Behavioral Center. The reason for my one star review is the nursing staff at the desk in Unit One are cold and rude. There were four nurses standing around chatting, clearly they weren’t overwhelmed. I asked a simple question about if the patient I was visiting would be allowed the books I brought in and the response was cold and rude. I am leaving this review in hope that Loma Linda will better train their nurses to treat humans like human beings.

Extremely racist Susan Baker . Not helpful at all worst therapist there is there. I called the med board on her she is very sickening and unprofessional. DO NOT BRING YOUR KIDS HERE

Wanted to come back here but for inpatient as outpatient didn’t work and I need to be locked somewhere for safety but was told I have to goto a hospital instead, defeats the purpose to be honest