On the 4th, I went to the establishment to replace 2 rear tires, the replacement was carried out within the deadline without any problems. After 3 days, after this replacement I had to remove the rims and tires and countless unsuccessful attempts due to excessive tightening of the legs. With the vehicle's original crossarm, I was unable to remove the legs easily, even one of them began to wear out its shape completely, becoming oval. I went to Torres Novas again, another 40 minute journey and when I got there the customer was stupid and didn't know what he was talking about... Completely ridiculous situation, I showed them that I had damaged the paint on my wheels when removing the legs since when they become oval the crosshead tends to come out with force and ends up going on the rim. I went there with the intention of having my problem resolved peacefully and it was anything but. I did require a leg kit because my legs were perfect 3 days ago and became oval due to tightening, I showed the condition of the legs, you can clearly see the difference from night to day of the legs and front rims with the condition regrettable about the back legs and the paintwork on them. I think a person in their right mind wouldn't pay tolls and travel to an establishment for 40 minutes just because! After being taken with the extreme arrogance of the artist who calls himself a mechanic who hadn't even left his training for 2 or 3 years, I asked for the complaints book and wrote in it. At the end of the day, they lost a client in a completely absurd way and I go home with oval legs, which is extremely ridiculous.

Good afternoon, on my visit to Norauto I met a very friendly and helpful cashier, although he only approached me to buy, the guy was extremely polite, unlike another employee at the time! Don't forget that whoever builds a house is a customer, of course we won't require employees to carry a customer on their lap, that's for sure! my door but the customer gives me bread

On Thursday, December 21st, we had an appointment to change the 4 tires on our Jeep and then start our Christmas holidays in the car. Because on Wednesday at 5 pm we called to take the car that had a flat tire and they informed us that the tires had not arrived. Norauto error: Not informing in time. If it didn't break on Wednesday in the late afternoon, it would arrive on Thursday for nothing! As the tires had not arrived, and their reservation had already taken almost 10 days, in order not to cancel our vacation we had to rent a car after the deadline, and leave our car because they would change it on Saturday the 23rd (but no!) We went back and they changed it on Tuesday the 26th after noon, just two tires, because the others hadn't arrived yet... Monday January 8th they finally exchanged the remaining 2. End of the story: 3 weeks of stress, but 600 euros spent on tires and service alone, but 200 euros on car rental and a friendly Norauto discount of 28 euros... Never again Norauto!! Think carefully about where you take your cars. Next step, electronic complaints book.

(Translated by Google) I have a complaint, naurato the store sells car material, now they sell motorcycle helmets gloves even oil, I went to buy the filter, they told me sorry we don't sell anything for motorcycles, frankly and they sell helmets coats gloves motor oil or they sell to be satisfied or don't sell anything, we'd go somewhere else (Original) Tenho uma reclamação , naurato a loja vendem material de carros , agora de motos vendem capacetes luvas até óleo , fui para comprar o filtro ,me disseram desculpa não vendemos nada para motos , francamente e vendem capacetes casacos luvas óleo de motores ou vendem para ficarmos satisfeito ou não vendam nada ,íamos logo a outro sítio

Excellent service ordered bike rack collected next day. Brilliant service

great service there, verywell knowledgeable in auto repair.

Good place and good workers, the ladies are very friendly and helpful

Good staff Their happy to attend!

TOP

TOP !!!

(Translated by Google) Very slow work over an hour to change car oil plus filters (Original) Trabalho muito lento mais de uma hora para mudar óleo ao carro mais filtros

Recomendo para reparações rápidas e coisas de última hora. Preços bastante razoáveis. Quando não conseguem resolver o problema ou não dá para o fazer, recomendam sempre bons profissionais noutro lado para tratar do problema.

Quiero dar las gracias a todo el equipo de Norauto Torres novas. Tuve una avería en la autovía y no dudaron en ayudarme. Fueron muy amables y solucionaron mi problema y gracias a ellos he podido llegar a mi destino, a 200km de casa y me atendieron siendo domingo. Fueron unos Ángeles de la suerte. No lo olvidaré

Pessoal muito simpático e profissional. Adorei serviço e atendimento 5***** mas... insuportável o calor que tem na loja , não é digno da marca, coitados de quem trabalha assim e do cliente ir espera.

(Translated by Google) My experience was very good, we have great service. (Original) Minha experiência foi muito boa, temos um ótimo atendimento.

(Translated by Google) Terrible service today by the employee who was on duty in the morning. Inadmissible. (Original) Péssimo atendimento no dia de hoje pela funcionária que estava de serviço no período da manhã. Inadmissível.

(Translated by Google) Very bad reception/store service, unfriendly staff, working out of obligation. Workshop with affable and friendly mechanics. Price the same as other stores. (Original) Atendimento da recepção/loja muito mau, funcionários sem simpatia, a trabalhar por obrigação. Oficina com mecânicos afáveis e simpáticos. Preço igual as outras lojas.

(Translated by Google) I drove 85 km to get some tires, when I got there they told me that they had put the tires on another car (I booked and paid for the tires online). At least the reception staff were friendly. (Original) Conduzi 85 km para ir meter uns pneus, quando la cheguei disseram me que tinham posto (eu reservei e paguei os pneus online) os pneus noutra viatura. Pelo menos o pessoal da recepção foi simpático

(Translated by Google) Good afternoon everyone. I went to this store today (norauto de Torres Novas) today 2-7-2022, with the intention of buying an air filter for a citroen C4 and oil for a Ford Fiesta. Result: Air filter only by order and only brand oil (Castrol) It gives me the impression that the crisis has already reached Norauto! Employee names do not exist on the shirt pocket. Friendliness of the terrible service on the part of this employee who is already the 2nd time he has seen me. As a suggestion, oblige your workers to use the name in order to run with whoever buries the (company). And more stock, please. (Original) Muito boa tarde a todos. Diriji-me hoje a esta loja (norauto de Torres Novas) hoje 2-7-2022, com a intenção de comprar um filtro de ar para um citroen C4 e óleo para um Ford Fiesta. Resultado: Filtro de ar só por encomenda e óleo só de marca (Castrol) Dá-me impressão que a crise já chegou à Norauto! Nome dos colaboradores não existe no bolso da camisa. Simpatia do atendimento péssima por parte desse colaborador que já é a 2ª vez que me atende. Como sugestão obriguem os vossos trabalhadores a usar o nome de maneira a correr com quem enterra a (empresa). E mais stock, se faz favor.

In my experience and I am a client of the center of Torres Novas, all I have to say is that when I go to that space I feel at home because the team at that same center makes the client family and they always do everything they can to solve our problems. mechanics are resolved, excellent professionals and friends of the customer, congratulations to everyone, always come back to the center