1/5 Jarrett W. 6 months ago on Google • 2 reviews
Beware
staying
here.
My
stay
here
with
my
significant
other
was
absolutely
horrible
sadly.
We
paid
more
and
booked
the
spa
room
specifically
for
the
jacuzzi
for
our
night
in
Miami,
but
the
jacuzzi
didn't
even
have
running
hot
water
which
was
a
waste.
The
customer
service
was
beyond
pour,
when
I
called
the
front
desk
from
the
room
I
was
answered
by
someone
responding
rudely
to
my
concerns.
Finally
a
mechanic
came
around
30
minutes
to
check
the
problem.
We
were
promised
a
solution
after
a
mechanic
came
to
observe
the
jacuzzi
and
couldn't
fix
the
issue,
but
no
one
came
back
to
contact
us
for
the
rest
of
the
night.
What
made
the
stay
even
worse
was
when
we
were
rudely
awakened
around
9AM
the
following
morning
by
someone
randomly
letting
themselves
into
our
room
just
to
say
check
out
is
at
12pm
as
if
we
didn't
know
that
already.
That's
not
a
justified
reason
to
just
let
yourself
in
a
guest's
private
space
at
a
hotel
so
early.
This
hotel
offers
no
privacy,
and
no
concerns
whatsoever
when
it
comes
to
room
quality
and
sufficient
customer
service.
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