3/5 Julie S. 1 year ago on Google
I
like
the
Taro
smoothie
and
I
like
the
tapioca
boba,
it’s
truly
chewy.
Customer
service
isn’t
there
though.
I
got
confused
when
I
saw
“brown
sugar
jelly”
and
thought
it
was
tapioca
boba.
I
did
correct
myself
but
I
said
“Classic
boba,”
instead
of
saying
“tapioca.”
When
I
came
back
and
explained
the
situation,
the
manager
scolded
me
as
though
I
was
a
student
at
the
principal’s
office.
He
reluctantly
made
me
another
taro
smoothie,
and
repeated
like
five
times
“but
I’m
paying
for
it,”
like
guilt-tripping
me.
Yes,
I
know
the
restaurant
takes
the
blow
when
they
re-do
orders,
but
the
whole
point
is
to
create
a
loyal
customer
base.
Then,
when
he
brought
my
drink
I
fully
planned
on
leaving
the
previous
order
so
that
he’d
see
that
I
wasn’t
trying
to
get
two
drinks
for
the
price
of
one,
but
as
I
was
placing
the
cup
on
the
counter,
he
barks
at
me
“give
me
the
first
drink.”
HORRIBLE
treatment.
And
he
knows
I’m
a
mom,
I’ve
been
there
with
all
my
kids
before.
I
regularly
order
for
my
older
kiddos,
plus
me
so
that’s
FIVE
orders
at
once.
Had
he
politely
explained
the
differences
in
names
of
the
brown
sugar
jelly
/
tapioca
boba
and
had
he
graciously
agreed
to
redo
my
order,
he
would
have
forever
won
me
over
as
a
loyal
customer.
Instead
I
walked
away
feeling
awful,
regretted
having
come
at
all.
And
I
have
a
lot
of
friends
and
I
spread
the
word.
Instead,
I’ll
be
thinking
twice
before
returning
to
a
place
where
I’m
treated
like
a
nuisance
just
because
I
accidentally
confused
brown
sugar
jelly
with
tapioca
boba
(never
mind
the
fact
that
everyone
knows
“classic
boba”
is
the
tapioca
one).
To
the
manager
who
treated
me
thus:
understand
this,
sir—
to
the
one
who
shows
mercy,
mercy
is
given.
The
one
who
sows
kindness,
reaps
blessings.
I
hope
you
change
your
mind
about
how
you
treat
your
customers
when
they
make
an
error.
I
get
that
some
people
might
want
to
take
advantage,
but
keeping
your
loyal
customers
happy
is
always
a
better
route
than
acting
stingy.
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