My fiance and I went here ring shopping for our engagement. The salespersons were unhelpful, condescending and gave us dirty looks when I told them we weren't looking to spend a lot of money. I told them the style I liked and they continued to show us ugly rings that weren't at all my style and were way out of our price range. Do yourself a favor and go to Zales in the same mall. They're helpful and lovely over there.

Zero stars would be more accurate, but Google doesn't allow it. We purchased our wedding bands from the DADELAND store and have had over 5 issues since the purchase (it has not even been a year.) I am a dedicated KAY customer and have purchased jewelry from other stores but my experience with this particular store and its staff has been horrible. No sympathy or willingness to work with their customer and they wait way too long to come up with a sensible solution. The managers dont accept their mistakes and expect the customers to continue to shell out money to fix their errors. Do yourselves a favor and go to another KAY. We will be reporting this store to the BBB (Better Business Bureau.) I am taking business els where and only wish I had made this decision sooner.

My husband & I had a very pleasant experience as we elected together my engagement ring. We felt like VIP, the whole staff was very attentive, product knowledgeable & extremely patient with me!!! I needed to come a second time to pick up my personalized fitted ring & the awesome treatment continued after the sale was already made. The turnover time was beyond my expectations, I couldn’t believe how fast I was able to wear my gorgeous ring. We will definitely be going back to Kay Jewelers @ Dadeland for any future purchases. Thank Youuu Eddie for your dedicated attention & for training your staff Kevin/Yari/Norkys to be as extraordinary as you are!!! THANK YOU MY FRIENDS!!! GOD BLESS Y’ALL!!!

If I could rate 0 stars I would. The customer service at this location is nonexistent. We bought my husbands ring at a different KAY and needed a smaller size after moving. We brought it to this store, they first ordered the wrong ring. Once I pointed out it was the wrong ring they said they found the correct one and that it would be in within 2 weeks. It took 6 weeks to get there and within those 4 extra weeks nobody was able to tell me when it would be there. Once the ring was finally there, I went to the store only to find that they ordered the same ring they did the first time which was not the correct ring. The man then said that he couldn’t figure out what the correct ring was, that in order to do so he’d have to look online at all the rings one by one and implied that that was just too much of a hassle and asked me if I didn’t want to just look for a different ring in their store when my husband wasn’t even with me. I returned the ring, went home myself onto the KAY website and searched for tungsten men’s rings and found the correct ring within 15 minutes. This location simply has made it to where I will never return to a KAY jewelers.

Kay Jewelers at Dadeland Mall in Miami is a great source for all things jewelry and accessories. I have had a really good experience every time I have shopped here and have liked the quality of their selection and items available. I like the that they have a men's corner for men's jewelry. I have been happy with my purchases here and it is good to know that there is a consistent place to buy jewelry in this location.

I had a great experience at this location! Kevin and Norkys helped me out so much and I got my wife the ring of her dreams and she loved it!!! Im so happy and will come and see them for any future purchases :).

Great customer service and Adrian was so helpful. I can tell that Kay trains employees to pay attention to every detail. My wife loves her wedding ring and I love the way they treat me as a customer.

Jennifer was the best person at Kay’s we have ever spoken to. Her knowledge and helpfulness was so greatly appreciated. We have purchased most of our jewelry from here and Jennifer was by far the best.

Thank you so much to Kevin and Eddy for providing me with such great and fast services. I explained to them what My wife wanted and they gave me exactly what I needed for such a good price! P.s. my wife loved the ring!!!

I had an amazing experience , wonderful customer service , and such a nice positive attitude!! I would definitely come here more everyone should be able to show their happy faces , and their appreciation, also please donate to St. Jude !!!😊🥰

Excellent wedding band shopping experience in Kay Jewelers Dadeland. Ozzy was very patient, helpful, and easy going. Makes you feel very comfortable during the buying experience. Recommend checking out this store if you’re shopping for jewelry.

I had a fantastic experience with Danny at Kay's Jewelry! From the moment I walked in, he was incredibly helpful, polite, and knowledgeable. His expertise made the process smooth and enjoyable. I highly recommend Danny for anyone seeking exceptional service at Kay's Jewelry.

Adrian was so patient, helpful and guided us in the right direction in all aspects! Highly recommend! We have gotten our promise rings here, my fiancé got me my engagement ring there, and now we just bought our wedding bands together. So special!

Adrian was exceptionally great! My wife was more than happy with his service as he made her feel like the most special person on the planet. Money cannot buy this type of service and I didn’t feel like he made a sale instead he made a relationship for life thank you for such an amazing experience.

Adrian was very personable and helpful. He sized my first ever time piece flawlessly and very quickly. 10/10 experience.

Josh was amazing! Helped me decide on rings and helped guide me on which ring is appropriate for each ocassion, work environment etc. Such a wonderful experience. He even created a profile for me -saving my ring size, color, cut and style etc

Got helped by Jean! She was absolutely wonderful and paid attention to the vision I had. She was easy to talk to and very friendly. I highly recommend seeing her the next time you’re around.

I had a great experience today at Kay’s at Dadeland Mall in Miami. Jean was awesome, great experience. Thank you Jean!

Loved Kay jewelry. I came in to buy an engagement ring for my fiancée and she absolutely loved it. Thanks to Adriana who helped me make the right choice with her friendly and knowledgeable service. I will definitely come back.

We were stressing like crazy about finding the perfect ring for my fiancé. We came into Kay Jewelry and were greeted by Josh and Jean. The service was IMPECCABLE. They helped us out with absolutely everything and found my fiancé the perfect ring. Not all heroes wear capes!

Some of the best service I’ve experienced in a very long time. Helpful, patient, attentive, knowledgeable, pleasant. It was two truly enjoyable shopping experiences. Izzy and Adrian were outstanding and deserve the recognition.

I had such a great experience at the store today thanks to the help of Jean and Adriana. They helped me to find the right items for me and it felt like spending time with friends. No rush, not pushing… everything was as beautiful as my new diamonds. 🤩🤩🤩🤩

Jennifer was amazing during my visit today. Went engagement ring shopping and was so welcoming and helpful to me and my boyfriend. It was our first ring shopping experience and she made it so seamless 🤩

Osi and Adrian are the best in the diamond world. They took the time to explain in detail all that you need to know. They help you to create your own design ...that way you will be happy with your rings forevee. Thank you both!!!

Adriana was so kind and welcoming!!! Best experience I’ve had at the store so far. She told me about a lot of cool features that can be added on the profile and gave me so much information I was unaware of! Really appreciated her assistance today. Thank you Adriana!!! I hope to be attended by you at my next visit

Go to Kay jewelers if you want to pay 3-4x the price for gold and get totally ripped off. Employees say they “don’t have a scale” and none of the chains say how much they weigh. Employees say “we don’t sell it by weight” Gold is sold by weight and carrot. Just like diamonds are sold by cut, clarity and color. Current 14K gold price is around $32 a gram. And I understand that is not the cost of jewelry as jewelry has labor involved. However I paid $142 a gram for 14 karat gold. As a consumer you were supposed to know what you were buying as far as carat weight and weight of gold. by not giving the customer information on how much something weighs when you are buying gold is a shady business tactic. If you’re not going to give the weight of gold to a consumer you might as well not tell them what carrot the goal is as well. There are plenty of jewelry stores in which display this information on their website.

True Story: 1/22 went to upgrade my wife's ring from 1ct to 2ct ring and replace the battery from my Kay's watch. 1.5 weeks later, they told us the ring is ready and come pick it up. we got there within 45 minutes only to tell us they can't give it to us b/c "system is down". Next day I picked up my wife's ring. 2/18, , I called Luis today to check the status on my watch and they said call back in an hour bc they have TOO MANY customers so I said here's my number too if you get a chance, give me a call. (customers on the phone not important I guess). 3 hours later no call. I've called them 60X (I have receipts) and counting- no answer. According to Luis, resizing the ring takes a lot longer than replacing a battery from my watch. xmas over, v-day over, I've passed Kays store many times and I doubt is super busy. TERRIBLE EXPERIENCE WHEN YOU'RE NOT IN PERSON-FACTS!

Fantastic experience with Mika and Mike, really took the time to help us find exactly the right thing. We came in with a rough idea and came out both beaming at the beautiful rings we found.

Had me waiting for 40 minutes outside after supposed open time, employees inside can’t even state nor tell me as to why and quality of jewelry is horrible some kid there with a beard and glasses horrible customer experience

The service was amazing all the employees are really nice especially the assistant Osiel Guzmely. EXCELLENT SERVICE OVERALL

Amazing ring made quick and easy

Jean and Jennifer at Kay Jewelers Dadeland were AMAZING!!! They treated us great, were attentive to all our needs, and great customer service! Will be coming back soon!!

Jennifer & Ozzi are amazing they helped me and my husband get an upgrade on our wedding rings!! So kind!! Thank you for your time.

I bought a ring for my daughter for her 16th birthday. Jennifer was very professional, helpful, and what a lovely attitude. I would definitely recommend this location. What a wonderful experience. Thank you for everything.

Jennifer helped me out. She was a wonderful person and was extremely nice and concise when helping me. Check this place out if you want some good customer service and good prices.

Osiel and Adrian were exceptional helpers at the store. They treated me with utmost respect and kindness, going above and beyond to show me exactly what I was looking for. Additionally, they informed me about the Kay Jewelers credit card, which offers incredible benefits.I am extremely satisfied with my experience and would definitely return.

Unfortunately cannot vouch for the quality of their products. I have an engagement ring, purchased only less than a year and a half ago which has turned a yellowish color. The wedding band, bought six months later at a different jewelry store is in tact. Both are supposedly 14 Karat white gold. When I showed the sales associate, she explained that white gold needs to be dipped in rhodium to retain its color??? Although this can happen to white gold, how can this color have only lasted for a little over a year when the other looks in tact. I could only attribute it to the quality of the product and the thin layering of rhodium applied compared to the metal from the other jewelry store. Although the sales associate attempted to have it sent for another layering, this is an inconvenience to me, the consumer and the guarantee is not there that it could happen again. Not happy with this store nor the quality of Kay Jewelers.

Jean was excellent! She helped my partner and I look at engagement bands and even cleaned my engagement ring for me! She is very sweet and patient. Overall great experience!

.. well first to all, from beginning to end. My experience at this story at Dadeland location was amazing. The costumer service 100% wort it. Her name is Jean I totally recommend her. I explain her what I need, the budget and more and honestly she was on point. I’m super happy with my purchase and explacially when I’m doing something big in my life. Thank you Jean! And that’s her

Bryan, was very helpful and professional. I came to pick up my ring 💍 and he helped my daughter pick out earrings and a beautiful neckless. I’m very satisfied with his service and all the attention we received. Thank you

Josh was SPECTACULAR!! He spent HOURS with me and my niece who was turning 15. In the Hispanic culture, a fifteenth birthday is a big deal, and he made every single second so special for us and was so patient and knowledgeable about all of the inventory both in store and online. We will forever be grateful for the memory we were able to make finding a piece of jewelry that made my niece’s day that much more meaningful. We left with a beautiful diamond heart necklace that represented her grandfather who has since passed and it made her feel like his spirit was still here. The staff cared so much they even made sure to call us to ensure we were happy & provided a cleaning of our selected piece to make sure it was shiny for her birthday! The manager Gene and assistant manager Ozzy were also extremely helpful and all three of them made us official Kay customers for life! I have several young nieces and will be back for each one of their birthdays! Thank you Josh, Gene Ozzy and Kay!!