1/5 James G. 4 months ago on Google • 7 reviews
I've
been
billed
for
two
months
from
this
facility
without
ever
being
a
member.
Almost
4
years
ago
I
cancelled
my
membership
with
the
YMCA
after
the
homestead
branch
closed
down.
I
have
never
even
set
foot
in
this
facility,
yet
somehow,
2
months
ago,
a
membership
was
activated
for
me
at
this
facility
and
I
was
being
billed
as
a
member,
even
though
I
now
live
a
few
hundred
miles
north.
How
did
I
not
notice?
Well,
1
digit
of
my
phone
number
was
incorrect,
and
1
digit
of
my
email
was
incorrect,
which
is
odd,
considering
my
previous
contact
information
with
the
Y
was
correct,
as
I
have
email
correspondence
from
the
previous
branch
still
with
my
correct
info.
I
have
requested
multiple
times
for
management
to
correct
this
issue,
and
have
been
told
my
membership
was
cancelled
(though
it
shouldn't
ever
have
begun),
and
have
yet
to
receive
a
refund
for
either
month
I
was
billed,
though
I
was
told
1
of
the
two
refunds
was
processed.
After
multiple
phone
calls,
and
email
to
management,
I
have
still
not
been
contacted
back
by
the
YMCA
to
explain
how
this
was
possible,
apologize,
or
show
ANY
attempt
to
rectify
what
amounts
to
either
fraud
or
at
the
very
least
negligence
of
privacy
and
record
keeping
of
previous
member's
personal
and
financial
information.
For
a
nationally
recognized
organization,
this
is
appalling.
