3/5 Juan S. 2 years ago on Google • 282 reviews
Everything
sounded
great
when
we
signed
our
contract.
They
were
hard
to
get
a
hold
of
after
that
unless
we
stopped
in
to
their
main
"office"
when
we
needed
something.
They
were
horrible
about
returning
calls.
We
went
in
to
make
a
final
payment
&
go
over
our
setup
one
more
time
8
days
before
our
event,
but
they
could
not
take
debit
card
payments.
It
had
to
be
by
phone.
We
talked
to
the
"tia"
in
charge
of
that
venue
&
a
gentleman
named
Joey
and
locked
in
the
setup
details
as
we
were
having
our
ceremony
&
reception
all
there.
The
day
of,
the
place
was
not
set
up
for
a
ceremony.
No
aisle
of
chairs,
just
dinner
tables
all
over
our
supposed
dance
area.
I
explained
it
to
the
girl
there
who
said
she
was
only
hired
to
serve
food.
She
gave
me
the
"tia's"
number
to
talk
to
her.
She
argued
she
never
agreed
to
that.
She
even
said
she
never
talked
to
me.
I
had
to
remind
her
of
the
whole
conversation.
I
hung
up
angry
&
started
to
dial
the
owner's
while
the
girl
continued
to
debate
what
was
possible
when
Joey
came
in,
in
a
hurry.
I
reminded
him
of
our
conversation
&
he
remembered
all
the
details,
but
was
assigned
to
another
venue.
He
hurried
to
remedy
the
situation,
telling
the
girl
what
they
would
do(exactly
as
we
previously
agreed)
and
she
argued
with
him
about
the
way
he
was
doing
it
and
TOLD
him
to
do
it
her
way
as
she
is
in
charge(not
just
serving
food.)
It
went
back
&
forth
until
he
was
visibly
upset
and
stormed
out
to
get
the
bride
&
groom
chairs.
Her
response
was
to
tell
him
she
was
calling
her
mom
on
him.
He
came
back
&
set
up
as
she
had
instructed,
which
meant
people
sat
at
the
tables
we
hoped
to
reserve
for
our
closest
family
as
Joey
&
I
had
previously
discussed.
The
female
staff
members
were
very
rude
to
several
of
our
guests
over
whether
they
would
be
served
or
not
since
we
forgot
to
order
pizzas(since
I
was
doing
setup
until
guests
arrived.
)
I
had
to
argue
with
her
to
get
the
situation
rectified.
As
if
this
wasn't
enough,
my
wife
&
I
had
2
special
plates
since
I
am
extremely
allergic
to
mushrooms.
They
served
us
regular
plates
and
I
took
a
bite
before
I
saw
a
huge
piece
of
mushrooms.
Thankfully
my
kids
had
Benadryl
on
hand
and
an
Epipen.
I
didn't
use
the
Epipen,
but
the
Benadryl
left
me
so
groggy
the
rest
of
my
wedding
day.
They
brought
us
our
real
plates
and
picked
them
up
after
we
got
1
bite
each
&
got
up
to
take
pictures.
I
don't
intend
to
ever
use
any
of
the
Balli
venues
again
despite
the
fact
that
we
had
already
planned
to
reserve
their
largest
venue
for
our
son's
&
niece's
graduation
party
this
coming
summer.
All
in
all,
Joey
was
the
only
staff
member
that
seemed
to
care
to
make
our
special
day
what
we
wanted
&
expected
it
to
be.
Thank
you
Joey.
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