My husband and I decided to check out The Jewelry Exchange in Redwood City to get a gold chain for our son’s 100th day milestone celebration. We were greeted right away by Ashley who was super accommodating. She helped us find the gold chain we wanted for our son and a rose gold chain for our niece’s first birthday. We were in and out in less than 30mins. Very fast service and prices were reasonable.

Beth is the absolute best, most helpful, most patient person that I have ever met. I was referred to her from a friend and she made the entire process so easy and so stress-free! I had to make a few trips due to changes in ring choice and band style, but Beth was right there to help guide me the whole time. She even met my fiance and listened to her and helped me come to the absolte PERFECT ring and diamond! Thank you so much Beth! I will most certainly be referring anyone going through the ring process, directly to you. You have helped us make a memory that I will NEVER forget! ❤️

In response to the owners response (on yelp)....A reputable jeweler shop would not outsource a professional jewelry repair person (who works in house) and then request the customer to pay them for their service while the jeweler takes a hidden service fee, basically acting as a third party vendor... You're basically the DoorDash of the jewelry business when it comes to jewelry repair/alterations A reputable jeweler would hire a professional repair person on a salary or hourly based position and pay them directly from the revenue and provide them with work orders. You had the chance to make it right in person lol. -------------------------------------------------- Dishonest-Non profesional and not knowledgeable of basics even when using tools Mainly disappointed in the customer service and dishonesty of their word which I wish I had in writing. I spent close to 9k on an engagement ring. They recommended I resize the ring before I proposed. I even asked if it still doesn't fit or if I ever needed it resized in the future is it covered They told me it was covered for the lifetime at no charge. I needed to bring the ring size down even a little more so when I went in, I was shocked they wanted to charge me $45. I mentioned what they told me and they said they only do one complimentary sizing. Then I found out they actually wanted to charge $120 to resize (bc it's white gold-just another demonstration of 1 person not knowing their own claimed policy) Aside from that, the 3 people helping me used a tool to check the size and they all said it was 5.5. I was shocked bc when I had it resized the 1st time it was to 5 3/4's . I asked if they were sure, and if it was in the records . They said they couldn't check the records because the system was down. I was most upset bc they asked my fiancée if the ring was even Hers, insinuating that maybe we found or stole the ring. I also mentioned to them we were planning to buy our wedding bands with them and are you sure there is no way you can honor the resizing at no extra cost as mentioned to me when purchasing the ring. They stuck to there guns. I will never make a purchase with them again. I took the ring to Shane co where I've bought gold and diamond necklaces before. They charged $135 to resize since I did not purchase with them. And ensured me anything purchased with them is guaranteed for life including complimentary resizing if ever needed. They were shocked to hear they don't offer complimentary lifetime resizing at the jewelry exchange. The sales lady at Shane co also measured the ring at 5 3/4s, which is exactly what it was suppose to be, without knowing that jewelry exchange had told me it was 5.5. Overall I'm satisfied with the setting and diamond I chose but the dishonesty, accusations made about the ring not being ours, not knowing how to properly measure a ring with a slightly different shape and the overall performance of their customer service is absolutely horrible when considering your helping two people with such an important event in their life.

The Jewelry Exchange is a great jewelry store. The staff members are knowledgeable and friendly making each visit a memorable experience. Over the years I’ve followed them from Burlingame to Redwood City because of the quality and pricing of their inventory. You can’t go wrong. Beth and Lois were a joy to work

The service at this location was fantastic. I got a beautiful pair of Stud Earrings. I didn’t feel any pressure, we looked at several options, and the ladies in the shop was very attentive. Thank you, Lilian for you lovely service.

Went in to The Jewelry Exchange in Redwood City and was helped by the amazing Lilian! She was extremely supportive and knew the jewelry very well. She will make sure that you are choosing the right piece of jewelry which for a someone who doesn't know a lot about fine-jewelry is a godsend. She will also work with whatever budget you have that day and will guide you towards the right piece. I also want to mention Beth! She was great help as well and similarly to Lilian, she will provide top tier customer service and knowledge. There was a great selection of products in the store with very friendly associates. Great time shopping!

My visit to The Jewelry Exchange in RWC was an incredible experience. Joanne, the person who helped us, was accommodating, patient, and kind. She exceeded our expectations by providing exceptional service- her expertise and attention to detail were outstanding. She took the time to understand our preferences and guided us through their stunning collection. When we couldn't find the perfect diamond, Joanne suggested they could have one shipped in. The entire staff was friendly and attentive. This is the go-to place for remarkable jewelry and an unforgettable experience. Thank you, Joanne, for making our visit special. We'll definitely be back!

Purchased a pair of orange sapphire earrings for my roommate’s birthday & had a wonderful experience here. All of the sales representatives seemed very friendly and welcoming as soon as I walked in. I was helped by Ashley & the process was so quick and simple and pleasant. Will definitely be back!

Lilian and the crew at Redwood City Jewelry exchange are amazing. I only get my jewelry from them and Lilian always takes the time to show everything. Lilian always provides excellent customer service, including helping me choose the right piece of jewelry for my needs without me running out of money!!! She also always provides advice on how to care for and maintain my jewelry and always cleans my wife’s ring when we visit. We drive almost 2 hours but it’s worth it!!! Thank you as always!!!

I received a beautiful bracelet for an anniversary gift. Although it was lovely, it didn’t fit me quite well. I was able to exchange for a beautiful Diamond earrings. Lilian and Lily were super helpful & patient and amazing customer service.

I walked into the Jewelry Exchange and was instantly greeted by Tin, who was extremely helpful. I appreciated her honesty and her opinion. Thank you Tin! I cherish my experience and of course my earrings.

The items, just like the commercial suggested, were very affordable and worth coming in for. Rena, Tin, & James helped me throughout this experience, and I’m so happy with their service and how friendly they are. Also just like the commercial, they were all waving to greet me when I walked in.

Beth was absolutely awesome! She made the shopping experience better. I honestly felt like a VIP! Carry on Beth! We love our rings! If you are looking for a great deal with better customer service, this is the place to go. Highly recommended! No wonder our mom keeps coming back in here for years despite the distance.

Lillian was fantastic!!!! She helped my fiancé and I with wedding bands for our upcoming wedding. Everyone greets you with a smile and the hospitality was top notch. Great selections and we left with great rings at a phenomenal price.

Lois was extremely helpful and honest with the selection of a new gold chain for myself. She was thoughtful enough to share the pros and cons of the various weaves as well as what would compliment my build. I’ve previously come here for my wife’s beautiful wedding rings and have had another satisfying experience. Will gladly come a third time.

Jewerly Exchange is a perfect place to look for luxurious jewelries. The place is nice, employees are friendly and welcoming. Thank you Joanne for helping us find the perfect anniversary band, she is so patience. I love the whole experience. I totally recommend this place :)

Great experience. "Aunty" Beth and Olga made the process so personal and wonderful. They were so friendly and approachable, and created a great atmosphere for picking out engagement rings. Highly recommend.

My husband and I have purchased many pieces of jewelry over the years at The Jewelry Exchange in Redwood City. I have been very happy with all of our purchases! The staff is very knowledgeable, friendly, helpful, and with no pressure to buy. They just want you to find the perfect piece of jewelry and are genuinely happy when you find something you love! We feel their prices are very fair. I would recommend them to everyone I know!

Lois helped me out so much getting an engagement ring. Everyone here is so friendly and makes the experience great! So much to choose from but narrowed it down pretty quick. Will recommend to anybody looking for jewelry.

Lilian, Tim and Harout were amazing to do business with. Honesty and customer service was excellent. I normally don’t write reviews but due to their exceptional service I wanted them to be noticed. Need any memories and memorable gift for your loved ones this this the best place to go to in Redwood City location.

Always a good price & great customer service. Lois was a pleasure & helped me find the perfect gifts in my price range. 3rd visit, 3rd purchase, definitely will not be my last visit!!! Thank you!!!!

I had a great experience, I was helped by Lilibeth she’s knowledgable when it comes to diamond. Their staff is polite and welcoming and made it so comfortable. I'm so happy with my purchased🥹 Thank you lilibeth ❤️❤️❤️

I highly recommend The Jewelry Exchange to purchase Jewelry. The jewelery is beautiful and very well presented. The customer service is amazing along with the knowledge of the jewels is incredible. The store is clean and wonderful decor for the holidays made the experience wonderful. I would like to say thank you to the staff who helped me pick out a very beautiful piece of jewelry.

I came here with my fiancé looking for a wedding band and Lilian was a great help. Very friendly, funny and helpful finding the perfect ring. Of course service is nothing without something that you want to wear, right? We had no issue finding exactly what we wanted and left feeling like we didn't take a hit to our pockets. I will definitely be coming back for all of the holidays.

Totally awesome experience looking for a new wedding ring! Worked with Lois she took the time to explain diamond.cuts and answer our questions! My husband even got a new wedding band today! We will definitely be back for all our jewelry needs!! Thank you Lois! You’re the best!! ~Ed and Georgia

My fiancé and I went in to look for our wedding bands. James helped us and took the time to help find the perfect bands for us both. He was very friendly and attentive, as is all of the staff here :) I would recommend this place to anyone looking for rings or even resizing/repairs.

Great service, beautiful jewelry, great selection and customer service. We have been clients for the past 10 years and we always go back for the quality and price. We just upgraded my wedding set be happier with their selection and quality. They do not just want to sell they want to make sure the client is happy and satisfied. We are very satisfied with the assistant manager Beth, she is kind, great customer service and very knowledgeable.

My husband surprised me with an ring "upgrade"! He had the staff (lilibeth) all in on the surprise. Upgraded from 1k to 2k diamond. They cleaned my old ring and put in the new diamond same day. They gave us a great price on the upgrade. Great Service and a beautiful new diamond. They have my business for life!

I can always find a good deal in The Jewelry Exchange. They have a lot of variations for me to choose my favourite jewelry. All the Jewelry consultants are super nice. Lilian is the best and professional. Every time I came to the store. She always have a good advice.

I received excellent customer service from Tin. She helped me find exactly what I was looking for additional rings to add to my ring.

Had the best shopping experience here in a long time with diamond specialist Lilian! I was greeted with a smile and given special attention right from the start. I ended up buying a diamond, had it set and was extremely happy with the look, quality and value. Definitely the maximum bang for my hard earned bucks. Excellent, friendly, knowledgeable, professional and patient was Lilian. I am going back soon to shop for holiday gifts or even an upgrade for myself. Go and ask for Lilian and see for yourself!

Such good people here! And wonderful staff, Harout and Tin - so warm and friendly! Have good advice and opinions that helped. Go to this place! They have sales too.

Joanne was amazing. We came in today to look for a different ring than what we bought several years ago, she educated us on quality! We are so pleased with our choice and her service today.

Came into the location and was assisted by Harout. He made the whole process of purchasing a Diamond really easy. He was super helpful and very accommodating. If you’re looking to upgrade or purchase jewelry, I’d recommend coming here. The turn around with the jeweler was very quick and the wife loved her upgrade.

My fiancé and I were introduced to the Jewelry Exchange of Redwood City by my big brother when looking for engagement rings. Up until we went to see Beth, Rena, and Lois at the jewelry exchange, we had little luck finding a ring within our price and preference points. All three ladies were extremely helpful, friendly, informative, and honest in the process of getting the ring of my dreams. Beth did an extraordinary job getting the diamond shipped from out of state and coordinating with my fiancé to have the ring finished in no time! If you want an amazing jewelry experience, no matter what you’re seeking, look no further! The jewelry exchange has unbeatable prices, quality, service—everyone here treats me and my loved ones as family! We are never disappointed. 10/10 recommend!

I came here with my wife to get a ring and we were blown away by the great service that Harout gave us. Definitely would come back!!! He was attentive to our needs and budget but also gave great advice and was patient

Harout helped me find my unique wedding set and was very helpful and very good customer service. I ended up leaving the store with my ring. :)

Amazing experience with Lilian & Lillibeth. I’ve been in the hunt for some stud earrings for years and finally pulled the trigger to purchase on my 15 year wedding anniversary. Lilian & Lillibeth showed me options with different prices, sizes and colors. I ended up with this beauty! ✨💎✨

I came into The Jewelry Exchange this afternoon looking for a pair of diamond earrings. I was greeted by Joanne. She was friendly and very professional. I was also curious about natural diamonds versus lab grown diamonds ( something very new to me and needed to understand more). She was knowledgeable explained that lab grown diamonds, are in fact, real diamonds. After making the comparison, I opted for a beautiful pair of lab grown stud diamonds and couldn’t be happier. Thank you Joanne!

I actually chose my beautiful bridal set earlier this year. We were only looking at the time but Lois was so nice and knowledgable that we purchased my ring the same day & never went anyplace else as planned! We now only have about 6 weeks to our ceremony, so we just wanted to say 'Thank You' to Lois & Lilli for the great service!! We will be coming back 🤗

Tin and Lilibeth were incredibly helpful. I came in from Vallejo to upgrade my diamond earrings and they helped me find the perfect pair. And, they spoke to the jeweler to also incorporate a screw-back. Excellent service. Will come again.

From start to finish, I’ve had an outstanding experience with The Jewelry Exchange, I highly recommend them! They are very knowledgeable - helping me understand various options, pros and cons and were very helpful with all aspects of the process. They do quality work in a very timely manner. Huge shoutout to Lilian and Rena for their professionalism and patience. Thank you so much to everyone at the Jewelry Exchange for the beautiful craftsmanship and service!