4/5 Serena M. 1 year ago on Google
The
physician
assistant
Thomas
Pascual
was
wonderful,
compassion,
kind
&
understanding....The
women
at
the
front
desk
were
NOT
so
great,
I
felt
they
were
pretty
rude..When
I
first
walked
in,
they
didn't
bother
to
say
"Good
Morning",
or
even
"Good
morning,
how
can
I
help
you?"
I
stood
there
for
several
minutes,
sat
down,
then
asked
other
patients
if
they
checked
in
yet
&
they
said
they
did.
Then
I
asked
some
questions
on
how
the
visit
would
go,
as
I
am
a
self
pay
and
they
just
kept
stating
"we
don't
know"
I
even
asked
for
a
ball
park
and
still
received
the
answer
of
"we
don't
know".
When
I
was
done
filling
out
my
paperwork,
I
had
to
get
back
in
line..(per
the
desk
clerk).
They
even
were
yelling
out..."Next
patient,
step
up"
This
a
place
where
people
come
because
they
are
in
pain,
these
unkind
attitudes
do
not
help
the
situation.
I
work
at
the
front
desk
of
a
hospital,
where
visitors
come
to
see
their
sick/dying
family...as
a
front
person
there
needs
to
be
kind
words,
empathy
at
first
sight.
Mannerism
at
the
front
desk
def
needs
work
at
this
location.
The
rest
of
the
health
care
employees
here
were
very
kind
and
welcoming.
I
even
mentioned
it
to
Thomas
the
physician
asst.,
and
he
said
it's
not
the
first
time
he
has
heard
this....