BEWARE: After 2 years of membership I tried to cancel. In 2021, I submitted a cancelation request form which was never processed and the gym continued to charge me for the following 2 years! I called and was instructed to visit the branch to sign the cancelation form, again. Today I stopped into the branch and explained the years of billing without using my membership. The manager, Adam, told me that he would not allow me to cancel the membership unless I paid him $50 to bring the account current. I repeatedly reminded him that it was my right to cancel at any time. He said he didn't care and that I was making him angry. Let that sink in. I was told I could not cancel unless I paid them more money. Be careful...

I don’t see how this place can last. If there are staff there then they are both on the computer all the time. What could be so important online? Two people eternally behind the computer. I regularly tell whoever is there that a few pieces of equipment are coming apart. Following week and nothing has been done. I tighten screws on the back extension every single time I go in for the past few years. Other equipment needs repair and maintenance but they are too busy on the computer. Leg extension is coming apart (I used to own a gym) so I tell them exactly how to fix it. Following week it’s falling apart again! One set screw people! One. Set. Screw. The people behind the desk LOOK like they work out but if you work there and workout there, how can you be oblivious to the repairs and maintenance needed on the very equipment you use? As a highly mechanical person, I just get frustrated when I’m in there. Also, I avoid going in the evenings like the plague. High school kids, 4 to a group, sitting on the equipment, scrolling on their phones between sets for 10 minutes. And, ya know what… enough with the gum all over the sidewalk out front. Get your faces from behind the computer and pressure wash the sidewalk like every other respectable business out there. It’s like no one cares.

I really like this Charter Fitness! First time I went James was working. He was very kind and welcoming. He also show me where the locker room was located which was thoughtful. I also noticed how organized he was putting all the bar bells and plates in there correct spot. I really recommend this Charter Fitness thanks to James!

I came in today for a guest day visit to get a look around, and I got a warm welcome by a worker named Dan Green. He showed me around and I had a great experience. I even asked if he wanted to get a quick pump in, he politely declined. Overall great experience.

I will not return to your place of business because of your change in policy on who you choose to allow in - very disappointed.

Just remodeled and reopened again because of the virus taken steps 2 be sanitary great place 2 workout go. All the time

I really like this gym. So happy it's back open. Looks like there might be a new general manager which im all for. The last GM, you wouldnt have even known he worked there bc he would be dressed in workout gear and always hanging with his buddys.

This facility is Fantastic!! Everyone within 15 miles should make this their destination of choice for a workout!! Ryan was so helpful with explaining sign-up options that I switched to the family plan immediately. He was courteous & professional! He printed out all the necessary documents & highlighted the advantages I would receive for consolidating my accounts. He was very patient with all my questions & made sure I picked the best plan for my family!! Gayle was also a real joy to speak too! Energetic & helpful, She is a real attribute to the Charter Franchise! Overall, My Charter Experience in Palos was a 10 out of 10!!!

Used to come here staff and equipment is great. Nice location that has what you need but when it’s crowded its bad. Could use a sauna/steam room and a location closer to burbank area. Would go to countryside but that location is always packed. 4 stars but hope you can bring a location closer to me.

The staff is great, clean gym also see staff cleaning the machines and site, parking is also available to.

Terrible gym the guys don’t wear cloths and neither do the girls they don’t enforce any dress code so people just walk around like there at a beach disgusting

I love it here! It's always clean and with the recent addition, they gave it a fresh new look. There's plenty of space, and the new equipment and machines are really nice. The staff is friendly and always willing to help if needed. I've been going to this gym for years and it's a great community of people, perfect for all ages.

Very accessible workout location for me

Ryan helped me sign up with the gym membership and he was very helpful. The staff is always super friendly too. I would always recommend this gym to others.

I love it here! It's always clean and with the recent addition, they gave it a fresh new look. There's plenty of space, and the new equipment and machines are really nice.

Had an issue with my account, spoke to the manager, Jake Maher, and he was super helpful and kind, great guy to have in charge there!🤘🏼

This is a great health club with knowledgeable trainers and an encouraging staff. Also, the people who go there are stellar! Always so nice! I really like this gym and I'm glad I found it. All the same stuff as a chain gym, but none of the hassle. Love it!

Very clean facility nice machines and a very helpful staff

Open 24 hrs. Great staff and clean location.

If you're looking for a welcoming atmosphere with state-of-the-art equipment look no further than charter fitness Palos heights. Gneral manager Ryan Does an exceptional job of making sure that every member is welcomed And is set up to succeed in their workout. Beyond that He makes sure that the gym is clean And there is a positive vibe, I've been a member of charter fitness for a number of years and no one does it better Jerry :)

Great place to workout and very clean! Super friendly staff. Classy establishment.

The facility is always clean and the equipment is modern and always functioning. I've been at facilities where that isn't always the case, but at Charter Fitness of Palos Heights they make sure that equipment is fixed in a timely manner and regularly serviced. Fully recommend this gym!!

The staff is always super friendly too. I would always recommend this gym to others.

Very welcoming, very clean and not overly crowded!!! Been coming here for years and hopefully into the future!

A great gym to workout at! Jim and Jane are the best!!

Great gym! I have been going here for 11 years and they always keep it well maintained and clean. Carolina at the front desk is super helpful and friendly.

The cleanest local gym I've been to and a comfortable environment for women to work out in. Nice and friendly staff, the worker Carolina at the front desk has been especially helpful with any questions I've had with my account, classes or about the gym in general.

Very nice gym. The person at the front desk, Lynn, was very welcoming and polite. Very helpful for my first time trip. I loved it!

Great place! Lynn has provided me with a ton of help throughout my fitness journey at Charter and has truly made my gym experience a pleasure!

Very clean gym and friendly staff! Carolina has made my experience great by always showing me how to use the machines I’m unfamiliar with. Highly recommend to those looking for a gym to join!

Danny Green at the Palos Heights location was great at explaining the membership to me and answered all the questions I had. It was very helpful that he showed me around and explained certain benefits this Charter has! Can’t wait to use my membership.

Clean and well kept gym!!! Nick and Cassandra are fantastic personal trainers. I enjoy the sessions and am definitely much stronger since I started with them. I definitely recommend this location to anyone who is looking for great quality personal training.

Very cool gym and friendly staff, Lynn was super helpful and patient, definitely worth it.

Such a clean gym with plenty of options for working out! The staff here is so friendly and helpful, especially Adam!

The staff at CFX has been awesome to me. They are incredibly friendly and helpful! Not to mentioned their equipment is always maintained and facility is completely cleaned. I have been a member for 3 years now and hands down the best choice I have made. I always look forward walking through the doors and always feeling great when I leave! I would highly recommend this gym to my family and friends!

Great gym! Love the atmosphere, cleanliness, and positive employees!

Wow, CFX is the greatest gym I have ever been to! Adam is such a wonderful employee there and always gives me tons of help and great advice. Highly suggest coming here to workout!

Love this gym, they have the essentials and people are responsible with cleanliness during COVID. Never really busy although I come between 6-9pm. No deadlift stage although there is space to deadlift w/no issues 💪

Very spacious with room for cross functional exercise movements

Too busy and people are little off

Has everything you could need no wait for most machines. No judgment. Only thing that kinda bugs me is there are 2 separate rooms for ab work or hi intensity workouts. Only one has punching bags. If you're on the punching bags the trainers come in trying to train some one they ask you to leaving claiming they have a class going. I dont under stand why they dont use the room without bags in them, or just make room for people who want to use them. Other than that I love the place

Great staff, clean gym, plenty of room

Great location! Great Atmosphere! The staff and trainers are always so friendly.

Friendly staff great equipment

Clean , never overcrowded

This is a great health club with knowledgeable trainers and an encouraging staff. Also, the people who go there are stellar! Always so nice! I really like this gym and I'm glad I found it.

Matt G has trained here for many years. Excellent trainer and facility

The employees will interrupt you while you are running at full speed on a treadmill to tell you to pull your mask up. Also the management at this facility specifically is getting worse and worse, with many better locations in the surrounding area like midlothian and Alsip you’re better off joining one of those more serious franchises that is not managed by a bunch of cuckolds.

My favorite place to be aside from my own gym. Great atmosphere, friendly helpful staff, clean!!! The new upgrades and equipment are stellar I'm always on the green or in the private rooms when there aren't classes. Most gyms dont allow anyone else beside clients to use their PT rooms and charter does so that's probably one of my favorite things about it. Hopefully one day they put in a sauna!

Clean an have everything needed to stay physically fit

Had an issue with billing and the GM resolved quickly

My husband and I joined almost a month ago; and we are so happy that we did!!! We checked out many other gyms and found this Charter Fitness to be the best. It has a great atmosphere with a helpful and welcoming staff. Nick is awesome and very friendly! He always greets everyone with a smile as they come in and says bye when they leave. This gym is ALWAYS very clean and they have a great selection of equiptment. We couldnt be happier with our choice and would highly recommend this gym to everyone!!!

Charter fitness of Palos is most definitely one of the greatest gyms that I have belong to ! I’m a dedicated person who enjoys this clean & updated environment. Super friendly staff and very attentive. Well worth my membership ! Plenty of equipment and space to get your personal workouts in . I would recommend this gym for young and old ! 👌🏻👌🏻

Jake and his staff are awesome, had an issue and it was addressed professionally. I appreciate his follow up and look forward to getting my workouts in at the Palos Heights Location! Charter fitness is a breath of fresh air! I was a member of XSport Fitness for over 10 years and could not handle it anymore. The manager Mark and assistant manager Nick of Charter are very pleasant and keep the gym spotless. They are very approachable, listen to feedback, and seem genuinely interested in what the members have to say. The entire staff has been wonderful to deal with, I am thrilled I left export after all these years of torture! I feel revived and new again!

This gym is very clean and well kept. The staff is very friendly and helpful. I enjoy coming here to work our and see friends and family from the neighborhood.

I joined charter in May of 2019. Nick, the fitness manager, was super welcoming especially when I wasn't sure if I wanted to join or not. This gym is one of the best gyms I've been to in the area, and I've been to several (lifetime, LA, and planet). You can't pass up a great price and a clean environment. The staff are all very warm and welcoming. The best part about the charter location in Palos Heights is the community feel and the cleanliness. If you're gonna chose charter fitness..I would highly recommend the Palos Heights location.

Great gym before, even better now with the new renovation completed. Super clean, nice equipment, everything you need for a good workout!

Beautiful remodel. Clean, well thought out gym. Plenty of space. Plenty of equipment options. Friendly neighborhood staff. 24 hour option is ideal.

Place is like home! Everyone is really nice and lots of space to move in! They have probably one of the best personal trainers that I ever met...Erik M. He is extremely knowledgeable and patient with your needs. He's a very nice and personable guy.... that WILL give you GREAT RESULTS!! Go see Erik M....if you want to see a difference!!

been to about 5 different charters around the area and this one might not be the biggest but definitely packs the biggest punch..always clean and organized..best setup and equipment not to mention the turf strip for sled pushes, and punching bags. Great atmosphere.

New remodel is sick and the turf is awesome!

Been coming. Here for over 3 years now, the staff and managers are simply the best. The cleanest as well.

Love this neighborhood gym! Everyone who works here is very nice & helpful! Love that they remodeled the gym! Love the HydroMassage beds too!! Great gym!

Best gym!! I love working out here! Great atmosphere, kind staff, very clean environment!

New addition is great and I love working out here :)

Great place. Tons of equipment to get a solid workout in. Bonus open 24hours. Very organized and not a mess like most gyms.

Very clean, nice variety of equipment and friendly staff!

Hands down best training facility in the land

I've been a member here for many years but I absolutely love it now that the remodeling is done. Great workout space, plenty of equipment, and a great staff to help out when needed!

My trainer Eric is the best ever! He has helped my knees so much I don’t have the pain anymore! Yea!

The staff members, personal trainers, and management are personable; they take a genuine interest in building rapport with each member while striving to maintain a "positive and welcoming club atmosphere". This club also has an outstanding selection of strength and cardio equipment along with access to the training rooms and recently installed "turf" (for sled pushing, tire flipping, and various other exercises). The club offers other amenities including: Wifi, hydromassage beds, and the convenience of purchasing your favorite pre-workout drink, protein drink, or a cup of coffee for energy or recovery purposes. I also want to stress the fact how clean this facility is - this is the cleanest gym I have ever set foot in! Charter Fitness in Palos Heights is also located in a "safe" area with plenty of parking so you can establish "peace of mind" while you utilize this particular facility. As for the members, everyone is courteous respectful and helpful/supportive to one another so fitness goals can be attained. I have been working out for over 30 years and I have frequented several gyms in the area over-the-years but this gym is hands down the best gym to achieve your fitness goals - if you haven't visited this location, I "HIGHLY" recommend it!