1/5 Carmelita H. 5 months ago on Google • 7 reviews
Upon
entering
this
establishment
on
11/1/2023
at
approximately
9:15am
I
was
greeted
in
a
friendly
and
pleasant
manner
by
the
cashier,
Destiny.
However,
the
visit
took
at
turn
with
the
"Manager"
Michelle
intervened
in
the
transaction.
When
I
first
saw
her
when
entered,
she
had
a
permanent
frown
on
her
face.
If
nothing
else,
I
would
think
you
should
be
happy
that
you
woke
up
to
a
new
day,
some
wasn't
afforded
that
opportunity.
When
talking
to
me
her
tone
was
as
if
what
she
says
goes,
and
there
is
no
room
for
discussion.
Michelle
trying
to
convince
me
that
she
was
relaying
accurate
information
to
me.
I
advised
her
that
I
did
not
originally
place
an
order
for
my
salad
due
to
that
menu
not
being
displayed.
I
advised
her
that
is
when
I
asked
Destiny
for
the
salad
menu
so
that
I
can
place
an
order
for
a
salad
for
my
elderly
mother.
Michelle
stated
it
an
angry
tone
that
the
menu
up
is
breakfast
because
it
is
breakfast
time.
This
is
not
the
issue
Michelle.
Michelle
was
trying
to
enforce
a
rule
that
was
not
stipulated
on
my
email
coupon.
I
originally
came
into
this
location
to
utilize
my
emailed
coupon
which
has
no
bearing
on
my
rewards
account.
In
face,
I
did
not
have
to
give
any
information
pertaining
to
my
rewards
account
to
utilize
the
emailed
coupon.
In
addition,
that
coupon
that
was
emailed
has
a
code
that
the
cashier
would
enter
as
one
time
use.
When
I
decided
to
purchase
(different
transaction),
a
salad
for
my
elderly
mom,
I
asked
Destiny
if
I
may
give
her
my
rewards
number
to
see
if
I
have
a
$0.99
beverage
available.
Destiny
happily
checked
and
stated,
yes,
you
do
have
a
beverage
of
any
kind
for
$0.99.
Michelle
then
came
over
and
intervened,
speaking
to
Destiny
as
if
I
wasn't
standing
there,
"She
cannot
use
the
beverage
reward".
That
is
when
I
addressed
my
concerns
to
Michelle
regarding
the
email
and
the
rewards.
She
then
stated,
"I
am
the
Manager
and
that's
how
it
works".
I
advised
her
that
the
coupon
on
my
email
had
no
bearing
on
my
rewards
account,
as
the
coupon
was
NOT
attached
to
my
rewards.
In
fact,
my
rewards
number
was
NOT
used
to
retrieve
the
free
sweet
coupon.
I
asked
her
what
was
the
number
to
corporate
and
she
said,
its
on
your
receipt.
That
too
was
wrong
information.
There
is
no
number
for
corporate
listed
on
the
receipt,
only
the
website
information.
If
you
are
going
to
have
unprofessional,
angry
at
the
world,
mad
because
it
may
be
too
early
for
them
to
be
at
work,
as
the
face
of
your
business
and
in
a
management
position,
I
wish
not
to
patronize
the
business.
I
have
never
had
an
experience
such
as
this
when
I
visited
the
Downtown
and
Oakbrook
location.
Hence,
I
can
only
assume
that
if
you
want
GOOD,
FRIENDLY,
PROFESSIONAL
service,
visit
those
far
out
locations.
This
is
not
the
location
you
would
want
to
come
to,
especially
if
Michelle
is
on
Management
duty.
Her
management
skills
are
less
than
SUBPAR!
She
definitely
can
benefit
from
more
trainings,
in
addition
to
how
to
speak
with
customers.
People
need
to
understand
that
it's
not
what
you
say,
it
is
how
you
say
it.
Your
title
doesn't
make
what
you
say
TRUTH!
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