3/5 Greg 1 year ago on Google
Based
on
several
visits
-
To
start,
I've
never
had
a
bad
meal
from
Durbins.
While
I
don't
feel
they
do
any
one
thing
extraordinarily
well,
the
food
is
always
good
and
the
restaurant
has
lots
of
seating
if
you
plan
to
dine
in.
I
was
quite
happy
to
find
that
they
deliver
to
my
home,
but
this
is
where
there's
a
bit
of
a
break
down.
Ordering
over
the
phone
resulted
in
no
issues,
but
ordering
from
the
Durbins
website
has
caused
an
issue.
The
first
time
I
did
this
I
had
food
delivered
to
my
brother's
house,
the
second
time
I
added
an
address
to
the
profile
I
made
and
selected
delivery
to
my
home.
So
I
was
surprised
when
my
sister
in
law
called
me
to
ask
if
I
had
ordered
food,
which
she
accepted,
and
then
delivered
to
my
home.
I
checked
my
confirmations
and
everything
confirmed
that
I
had
the
correct
address
selected
so
I
called
to
tell
them
that
they
delivered
to
the
wrong
address
and
was
asked,
"How
do
you
know?"
After
I
explained
that
my
SIL
delivered
to
my
door
they
started
investigating
and
apparently,
when
you
add
an
address
to
your
online
profile
on
their
site,
it
actually
duplicates
your
name
in
their
system,
so
even
though
you
select
delivery
to
one
address,
user
error
can
still
result
in
delivery
to
the
wrong
address.
Needless
to
say,
I
ate
my
food
cold
on
this
occasion,
but
what
irked
me
is
that
there
was
no
attempt
to
make
this
error
right
from
their
end.
The
woman
I
spoke
to
didn't
even
offer
an
apology
for
the
error
and
inconvenience.
She
just
said
that
they
would
enter
a
note
in
their
system
to
double
check
the
address
for
future
orders.
This
took
place
months
ago
so
while
I've
eaten
plenty
of
pizza
since
then,
none
of
it
came
from
Durbins.
I'll
be
considering
this
more
of
a
dine
in
eatery
going
forward.
As
an
extra
little
note,
I
paid
for
my
order
by
credit
online
when
it
was
placed
and
tipped
on
the
card,
but
my
SIL
said
that
when
she
asked
the
driver
if
he
was
tipped,
he
said
no.
She
wasn't
expecting
food
and
had
no
cash
to
offer,
but
my
question
would
be
that
if
the
tip
on
my
delivery
order
didn't
go
to
the
driver,
where
did
it
go?
How
are
tips
paid
for
using
a
card
online
distributed?