As a wine club member I've been coming to this location since they opened, and normally they have excellent service and the food is delicious. However, last month we were there for our monthly tasting, and I was appalled and disgusted. After using the restroom, I was shocked to discover that both soap dispensers in the ladies room were empty. And when I informed the manager and the young lady at the desk they acted as though I was bothering them, and it wasn't important. This was wrong on so many levels, that I don't know when to begin. So let's start with the elephant in the room, this is just NASTY!!! How are you running a restaurant serving people and handling food and your workers are using the bathroom and not thoroughly washing their hands. Also this is why we can't get out of this pandemic, due to unsanitary situations like this. And finally, for your staff to have a lackadaisical attitude about doing something that is mandated by law(OSHA Violation) is absurd. This is a holiday weekend I pray you have your $#!+ together!

Met with family members at this location to have an early Saturday lunch. Staff was very accommodating by allowing us entry a few minutes prior to opening to facilitate a hassle free entry for my wheelchair bound aunt. We were fortunate to have Jordan as our server; he was very knowledgeable about menu items, offered great suggestions and provided substituins where possible. He was always around/available without hovering, and kept table cleared of used plates and glasses. Food was good as usual and the spacious dining area made for a comfortable experience even with a packed dining room. This was our 2nd visit to this particular location; am certain we'll keep going back.

Had a lovely experience with my wife here. The food was fresh and flavorful. Our server took care of us with a smile and bright energy super welcoming. The overall feel of the restaurant is elegant and welcoming. Looking forward to coming here again. Also noting there is a point system here for wine. The more points you get you can use towards wine at any moment.

This is one of my favorite restaurants. The wine is delicious and the flavors are plentiful. It's a relaxed space not very fancy but not too casual. The food is always good and the pretzel bread is one of my friends favorites as well. I have been going here for years and not once have I felt like it wasn't exactly what I wanted. Try the wine flight and you won't be disappointed! Also try the lobster bisque and brussel sprouts that's another wonderful combination.

Great food, sometimes too dark in the place but otherwise service is great and never had a bad time there! Love my wine club membership. Egg rolls and meatballs are the best!

On 12/20/23 we had a 4:00 pm reservation for a party of 11. We were not seated until close to 5:00 pm. I will say this this place is beautiful inside. We waited in the wine tasting section which was horrible because it was so over crowded. Once seated a manger came over and apologized for the delay. We appreciated the apology and was just ready to enjoy our night. It was so cold we all sat in our coats the entire time. We asked four times if the air could be turned off or gear turned up but nothing happened. We ordered our food which came out except for one plate. The last plate finally came out after everyone else in our party was finished. Once she received her meal her burger was raw on the inside so it had to be sent back we requested that it just be packed to go because we were all freezing. The appetizers were to die for delicious however the main dishes were not only the 4 people in our party ordered Jambalaya and none of us ate it. Two managers came to see how our experience was and we were honest. The second manager said she was going to the kitchen to check on the Jambalaya because she had received multiple compliments about it through out the evening when we got out final bill they only took off the burger. Since we had already waited so long we just paid and left. This was by far my worst experience at any Coopers Hawk location. I took my jambalaya home since I paid for it to my child and he didn’t even want it so it went in the trash. Now to the best part our server. Francesca was phenomenal she was very attentive to our entire party. She was very pleasant, patient, and very knowledgeable about the menu. Although we didn’t feel like we should have paid for food we threw away we tipped our server generously she made a horrible situation that was beyond her control a little bit lighter for us. Francesca is a great addition to the Coppers Hawk family and I pray they treat her better than their customers.

Please avoid this place if you can. The women's bathroom was nasty with human waist in unflushed toilets, no soap, no tissue and no paper towels. I told them and they did nothing about it. Then they make you wait to be seated if less than 3 of your party are not there. Finally after waiting almost an hour to be seated our plates and utensils were dirty with old crusted food residue on them. The service was very slow and it took over another hour to get the check. Never again will I ever come to this location and neither should you!!!!! The customer service is not good at all. Never again!!!

Went for lunch...no wait. Food was good and the entree did not overlap the appetizer. Good experience overall. Will go back again.

Wait wasn't bad and food was delicious. Highly recommend the medallions, we'll definitely be coming back.

My 1st time here and I truly enjoyed my experience... From the wine tasting to the food and service, everything was wonderful. The blueberry wine was a hit!! Also, the drunken bacon wrapped shrimp was delicious! I'm definitely returning to this establishment again.

It was a really nice experience. Our server was very nice too, her name started with a L. The wines were good too. I tasted the raspberry sparkling, the gewürztraminer, and the night jar.

We had a beautiful 21st anniversary celebration last night. If you need a spot for your celebration in this area make sure you make the call. Room was so nice and intimate, food was delicious and the service was on point. Shout out to Kelly, Otis, Olivia, Head Chef and the rest of the staff for taking such good care of us.

Today, Coopers Hawk -Alsip, disappointed me. I could have ordered from Chilis ( which I really dont like) and got better food. Paid good money for a burnt - dry piece of Salmon , hard mashed potatoes and BURNT broccoli. Let's just say my pretezel bread was the only edible part of the what was in the bag . I called to inform the store about the food. I was left on hold over 5 minutes. I'm done!

I went there to have pasta but then I switched to risotto and it was the best decision ever. A lot of flavor on it and every ingredient was so good. It’s been my 4th time at Cooper’s but I never tried this location before. It was too crowded a soon as we arrived there, maybe they have an event I don’t know but in general excellent. Thank you!

So I came here for a nice solo date. I did wine tasting and then lunch. The wine tasting experience was fun and enjoyable! I am the sober friend lol soooo I felt the 8 tastings that were given. Nonetheless I would do it again and again. The wines for the wine tasting change every month so that’s an experience within itself. You would for sure enjoy yourself. I also had the over the border egg rolls and the country rigatoni. Highly recommend each dish. 10/10 would recommend.

SIERRA WAS PERFECT. Literally the best service for a large group. She was always on point as later members of the table were coming in. She checked in on us as much as needed and made sure we were comfortable. Her energy was definitely there and we loved her for it. I’m definitely requesting her when I go back. She was the bomb and the food and drinks were too. Great experience. 111th and Cicero location 👌🏾

Trystan was our server today and we couldn’t be more happy with our service. So happy and uplifting. Made our experience wonderful. We will definitely be back soon!

Great food cooked exceptionally well. Great service. Truly great dinner.

Attended this location to celebrate my birthday. Jasmine was THE PERFECT server. She was attentive but didn't hover; was knowledgeable about food and drink menu items; and was very engaging and professional. We shared our dining experience with the manager who talked at length about her vision for the restaurant. I'm thrilled there are still conscientious employees around who take pride in providing excellent customer service. I will definitely return and will have my fingers crossed that Jasmine is working.

First time coming and it was my birthday. Kiara was an excellent host, and so was the others.The manager was nice to move my baby seat out the isle for a safer seat. The bathroom was clean. The other customers were friendly. Most of all the food and drinks was top notch and fresh. You will definitely get your money worth. I say don't change cooks or the staff! Im coming back

Celebrating neice high school graduation was okay nothing i could brag about absolutely nothing stood out no reason to go again food menu was ok no one could read little writing on menu ...maybe revamp menu make more appealing absolutely nothing stood out we was a party of 13 so we basically ordered everything different on menu nothing stood out

The wine is always delicious. This place is usually packed by the wine tasting section so make sure to reserve your time. We had the surf and turf option with the churrasco grilled steak and potato crusted scallops. A little to greasy and not very flavorful but there other dishes are good.

On my recent carryout order at the oak lawn location. The cheese in my Caesar salad was old, hard and changing colors. The same goes for the lettuce on my turkey burger, it was brown in color. Lately this location is lacking on the quality of the food when it comes to carryout. Management need to get a handle on this. Rather it's carryout or dine in the quality should always be great. Totally Unsatisfied

Oak Lawn, IL location: we love this location since it is close to my home. Unfortunately it no longer meets its prior superb service. We always sit at the bar since service is always quicker, BUT no longer. Getting waited on is tricky, you have to flag a bartender in between other tasks and getting served food takes forever. The lady next to us ordered dessert way before we arrived and got it so late, should have been in the house! Other than this food and drinks are always great and amazing, just need to step up many notches with service. Meanwhile....waiting on food order!

First timer and everything I had was wonderful. The trio of medallions were deliciously made.

I had the pleasure of being served by Ms. Tiffany! She is truly a doll. I came alone, just getting some mommy time in. She was very attentive, and be try pleasant! I’ll be coming here from now on for my tastings🥰 No reviews for food because I didn’t eat anything 🤣

When I say this was a great night for my husband and I I mean just that!! Our bartender Kenya made the night truly worth coming out for! She greeted us with her cheerful personality and made sure our wine tasting was a time well spent! I will definitely be back!!

I came Texas for a wine tasting and Tiffany C was absolutely amazing! She took time to explain each wine and provided great recommendations. I can’t wait to come back and try the food.

To start, I had the Asian pork belly. It was very flavorful and zingy, but not very filling. That’s okay for an appetizer, but I would have had leftovers if it packed more of a punch. The server was very accommodating, brining over another container of chips when I asked to finish off the pork belly. She also did very well with refilling the complimentary pretzel bread that is served beforehand. The main course was delicious. I had the braised short rib risotto. At first glance it was deceivingly small. “How is this going to fill me up?” And at 33 dollars, that was a good question to ask. However, it didn’t disappoint. As I got further into the tender beef and perfectly cooked rice noodles, I began to see my money’s worth. I barely even finished it in the end, as it was so rich and filling. The mushrooms added a nice touch of salty and umami flavor to balance the dish out. For dessert, we did the crème brûlée. I don’t exactly recommend this, especially if you have a sweet tooth. On the menu it says it comes with fresh berries, which is true, but a bit misleading, as there are only two berries of which to speak of. The salted caramel wasn’t really doing it for me, as the bitterness pervaded the sweet sugar top of the custard. Other than the dessert, the atmosphere was nice and dark and ambient, and it had a very friendly vibe. The front room for wine tasting was packed, which threw me off at first, but we were able to get a reservation quite quickly (within 10 minutes). The service was great and besides the high prices, I will be back again if the opportunity presents itself in the future.

My sister and I did an early lunch together and we had the pleasure of interacting with Tracy B. She was kind, consistent, informative (we had some questions about the food and some recommendations) and professional. It was such a great experience we made sure to let the manager know when she came by to check on different tables. The food was delicious (tried something different than last time and was not at all disappointed...now I have two favorite dishes there...on top of 3 appetizers that were phenomenal). And of course their wine and sangria flight was amazing as well. Thanks Tracy B! We will be heading there again soon and requesting to be seated in your area!

10/10 Experience today! Jasmine was AMAZING! She was super attentive and gave us great recommendations to help us make entree and drink decisions. She had such a bright smile and positive attitude. She truly made out visit exceptional. We cannot wait to come back just to visit her! Our food was phenomenal as well, and we ate it so fast that I forgot to take a picture. Thanks again Jasmine!

Me and my wife went here for dinner last night for our Anniversary, table service was slow. We got our appetizers in a pretty timely manner but waited a awful long time for our main course to where it took so long my wife didn't want hers and sent it back. So not a good dinner experience for our 20th Anniversary. We'll try a different location next time 👎🏾

Had an another great time at the tasting room! Tiffany is a phenomenal staff member — she’s friendly, very attentive and provides terrific customer service. Vicky is also one of the best team members we’ve ever met - she always greets us with a warm welcome and makes us feel part of the Cooper’s Hawk family. ❤️ CH wines never disappoint and we highly enjoy our wine club membership. Cheers to another enjoyable experience!

I love Cooper’s hawk. Whenever I’m in town, I always come here for the food and wine. Never a disappointment. Leandra was a great server and very informative.

Mentioned this in person (To her Manager), but also wanted to make sure it is publically known that I had an AMAZING tasting room attendant named Tiffany Adams, this evening at this location. She went above & beyond in her customer service by reviewing wine options for my interesting (Picky😞) pallet. She was also very knowledgeable of the alcohol contents in addition to taste which was important to me. Thank you to the management for a wonderful evening!

Came In On Sunday with my friends for lunch date, the good & vibes was amazing. By it being so busy when walked in I was unsure how our experience would be but everything was actually great. Jasmine was our server & I must say she made our experience at this location worth it. She was very knowledgeable about the menu, friendly, & constantly checked to make sure we were enjoying our food, drinks (the wines she suggested to us) & deserts. It’s rare you go to restaurants & have a waiter on interacts so much with their guest but Jasmine made sure to do just that with her bright happy smile she kept on her face every time she walked up/past, Even having a large party next to us she still showed everyone the same amount of attention. I will definitely be back Saturday & I’m requesting my girl Jasmine W. Go see her

This is honestly my favorite location for this chain near me. I always have a great experience when I come here. Had a wine flight my lobster & crab bisque and the Shrimp and Scallop Risotto and it was all Ah-Mazing!!! Service was fast and our server checked on us often!!!

Celebrated a Birthday with friends. Stayed until closing and we were not asked to leave or rushed. Serving staff was very courteous. Try the Prime(see picture), very tasty! Yummy

Tara the General Manager is absolutely amazing She went above and beyond to accommodate our party so that we could celebrate my husbands birthday She truly made his day, she made it happen Our server Shawn was absolutely a pleasure he was so tentative to our needs. He did whatever he could do to ensure our experience was a memorable one Thank You so much Tara and Shawn Your service and heart to serve people is appreciated Hands down the best Coopers Hawk there is!!!!

The food was great. But our server was amazing! Wish I got her name. Loved her.

My friend and I had dinner at the Oak Lawn restaurant last night. Our entire experience was great from start to finish. We were greeted with a welcoming smile, our server was friendly and helpful. We had a delicious dinner, the food arriving piping hot and at the right pace. We shared an appetizer of Egg Rolls which we both loved, especially the cashew dipping sauce. I had the short rib risotto which was very good and my friend enjoyed her meal as well. The meals were very filling but we still managed to share a slice of carrot cake, which was superb. We both agree that the carrot cake should be on the menu permanently.

Not really big on the wine except for one that they don't sell anymore which was a wine of the month, but the wait staff is amazing except for the hostess who checked us in for the table we reserved and had to wait 15-20 minutes to be seated because she allowed someone else who JUST arrived to be seated before us. Anyway, the food is always very good. SHOUT OUT to the gentlemen who was very attentive, accommodating, and professional, and the young lady who can remember eight different orders without writing it down and nailed each one!

Came to Coopers hawk in Oaklawn Illinois had the Dana Chicken me and my husband the chicken was cold the potatoes was barely warm there was too much lettuce and not enough carrots the carrot cake was a very small piece for the price tried to get a manager but no luck I ate we left it was a was of time

Went on a Saturday for dinner. Not an empty table in the house so make a reservation. The wine tasting bar was packed shoulder to shoulder. The food was good overall, but the grouper pistachio crust was extremely salty and I had to scrap it off. The $11 side salad was good, but overpriced. They sell only their wines. The rhubarb, blueberry, and almond sparkling wine were funny to see on display. Reminded me of Boone's Farm wines. The Sauvignon Blanc was okay. Very loud. The lemon cake the server raved about was okay, but extremely sweet.

Came here for Sweetest Day/ Bday Celebration, fabulous time! Started off with the wine tasting so we arrived about an hour early to allow time for that and loved it. Night Jar & Ice Wine are my faves. Then for dinner we ordered: the Pork Belly, very yummy kinda sweet; Meatballs, and the Churrasco Steak and added a Parmesan crust to it. Very tasteful & beautiful experience!

Food was good, staff super friendly. The drinks were strong and the atmosphere was light and comfortable but food delivery was somewhat chaotic. Some ordered items never appeared and several times plates were delivered to the wrong person in our party (granted it was a party of 22 so allowances were made). The only major mistake was serving rice with a dish that should have come with Mary's potatoes - luckily the rice was good. Otherwise, good place to meet and eat.

The food was great the customer service excellent

The service and food was amazing. We come often and this was one of the best times. Thanks

fantastic meal. The servers were well-educated, and I appreciate that the liquor prices are very reasonable.

Let me tell you something I didn't like Wine until I started coming here I didn't know you can Pair it with fruit & food I didn't know you can Dine in & the food is good I didn't know you can have a party here I didn't know you can sample the wine before you buy That's what got me Anything you need to buy & know about wine They sell & have it Plus they have a Wine 🍷 membership that you can join to keep you up with things 😉 Check them out

Our dine in experience has always been amazing, but today we decided to get our meals to go. I placed an online order which was to be ready at 6:35pm. I showed up at 6:30pm. I did not leave with our food until after 7pm. I waited over 30 minutes in line for a bottle of wine, appetizer and two entrees that I prepaid for online. Never again will I order online. Don’t waste your time.

I have been here several times since this location has opened. The food is quite delicious and the wines are great, I will say that. The more times I visit the less it makes me want to come back. This place seems to have lost it's touch when it comes to customer service and up keeping of the place. The waiter takes forever to take your order, bring your food and it took our waiter last night 17 minutes to bring us 2 white chocolate truffles! It was not even busy at the time I went with my friend. What also did it for me was the restrooms. They were disgustingly unacceptable. The used paper towels were over flowing. Soap was missing in two of the dispensers and there was toilet paper all over the floor. If this was on a Tuesday night, I don't want to imagine how it looks on a Friday night or weekend.