Featured Reviews


Frequently mentioned in reviews: beef (27) fries (12) good (11) Beef (10) time (9) sandwiches (8) sandwich (8) Buona (7) cheese (7) Italian (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Mayra N. 2 years ago on Google
    I usually never write reviews but I’m disgusted by the food quality! Literally found a bug, dirt and to top it off my grilled chicken was still pink in the middle. It seems like they don’t wash the lettuce at all. I’ve been going to this location for a couple of years now and I have never had a problem until now. This is unacceptable and a health hazard to the customers.
    6 people found this review helpful 👍

  • 3/5 Raul C. 2 years ago on Google
    Yesterday I went to this restaurant. Toward a 3 beef sandwiches 3 fries. Got home try my beef. For almost $8 it was not worth it. The French bread was too doughy. The beef was good but for almost $8 there was hardly no beef on it. Fries were good. The beef was kind of bland. I probably won't go back.
    3 people found this review helpful 👍

  • 3/5 Rick D. 1 year ago on Google
    Much more upscale than a McD or BK, clean and modern, friendly staff. Self-serve drinks. Love the italian sausage. Dipped or "baptized" - neither are traditional Chicago, aka, dripping. Just moist. Went for another visit - sausage and beef combo. What happened? The sausage was burned and the entire sandwich tasted like it was dunked in salt. Inedible. $15 for a sandwich, fries and a small drink - and could only eat the fries. You can see it in my photo. Sausage is black. Bottom of the bun was like rubber.
    3 people found this review helpful 👍

  • 1/5 David R. 1 year ago on Google
    Terrible experience, beef sandwiches were not the size advertised for the price, nor was the manager willing to do anything to resolve the issue. We were told "we got our food what do we want", completely disrespectful to paying customers. Contacted main office with no response. Filed a complaint with the BBB for false advertisement, they did not recieve a response & are not an accredited business. This business does not care about its customers, we will never return.
    3 people found this review helpful 👍

  • 1/5 Dewayne W. 4 months ago on Google
    I've tried them twice now. They just seem to be lacking flavor. The sweet peppers just can't compare to other local beef places. Disappointed
    2 people found this review helpful 👍

  • 5/5 Jodie B. 6 months ago on Google
    Awesome everything!! 😋 Especially the customer service 👏 as well as the food. One of my favorites for fast food and drive thru Italian food.
    2 people found this review helpful 👍

  • 3/5 Vincent D. 1 year ago on Google
    I have been to Buona's a few times before, but had forgotten to to write a review. Well, today is that day...as my wife or I did not want to cook, we decided on Buona's since it had been a while. This time, though, I ordered online delivery rather than go pick it up as I normally do. I ordered the Cheesy Cheddar Beef, fries, and the Buona Beef Bites. My wife had the Avocado Pepper Jack Burger and some fries, also. We both also ordered a bottle of tea as well. For the food itself, we both felt that there were hits and misses. My wife let me know that her Avocado Pepper Jack Burger was good, but she said the burger could have used more seasoning. For me, the Cheesy Cheddar Beef was good, but I did not ask for it to be 'baptized', as I am not a fan of overly soggy bread. Thus, the sandwich was good, but could have been better because I think the soggy bread overpowered the taste of the beef. Also, there was way more cheese sauce than actual cheese...that ratio needs to be more cheese than sauce. The fries were pretty good, then the Buona Beef Bites were quite addictive. They're pretty much fried rice balls with beef and giardiniera stuffed inside, with marinara dipping sauce. I mean, I almost wish I had a few orders of that instead, they were that good. Finally, we both were disappointed that we received bottles of unsweetened tea...when the menu clearly said bottled tea and did not note that they were unsweetened. There needs to be a clear choice for whether customers want sweet tea or not. Overall, I am not sure that the food warranted the prices...and there are minor improvements that could be made to enhance the customer experience. I like the place, though, so I'll likely be back at some point. Food...................................C+ Price...................................B- Ambiance...........................B Customer Service..............B
    2 people found this review helpful 👍

  • 5/5 Marissa M. 7 months ago on Google
    The food here is always good and fresh! Lots of seating inside and the staff is friendly and helpful. It’s also well kept and clean. I come here regularly and always enjoy!
    1 person found this review helpful 👍

  • 5/5 Petey P. 11 months ago on Google
    Best Italian beef xtra baptized. Great staff. A must stop when I work Chicago area.
    1 person found this review helpful 👍

  • 5/5 msmico2700 1 year ago on Google
    Oh dear Buona Beef, you do have some of the best fast food fare around. The beefs are delicious (I get sweet/hot/dipped), the hotdogs, the burgers, fries and the fantastic rainbow ice cream cake roll. They also have daily specials and if you are on the app you get perks. The people who work there are fantastic, and provide great service. They are efficient and keep the restaurant nice and tidy. I love sitting on the side of the big windows. Be back soon! :)
    1 person found this review helpful 👍

  • 1/5 Ahmad H. 1 year ago on Google
    It was supposed to be a FRESH dry 7” with cheese but they gave me an OLD dry 7” with NO cheese but yeah I’m too hungry not to eat it but I just won’t be back lol.
    1 person found this review helpful 👍

  • 4/5 Mary J. 9 months ago on Google
    The great taste of Buona was there, but I didn't get my order the way I requested. We were there about 1030pm, on a Tuesday. Asked for 2 - 7in. Beef, 1 -with gardiner, both gently dipped, plus 1 - 7in Beef, regular, all cut. What we received was 3 - 7in Beef, soggy, none cut. What saved the day was the 3 brownies. They were great.

  • 4/5 Punk P. 2 years ago on Google
    Super good food was my first time there I would definitely go back a hundred more times I got this spicy beef sandwich excellent! The only complaint that I have is if you work an establishment you should at least have some knowledge about your products. I asked not one but two different girls for Sweet and Low and neither one of them had any idea what I was talking about LOL I don't know if they were just giving me a hard time or if they were really that clueless. I had to tell them that it was little packets of sugar that are different colors like pink and yellow then they were like oh okay yeah I have that. SMH LOL

  • 5/5 Just D. 7 months ago on Google
    Gwen was absolutely amazing. Her customer service is on point and made my first time visiting inside an absolute pleasure. She deserves a raise to be honest- there’s not too many employees who go above and beyond nowadays !

  • 3/5 Bradley R. 3 months ago on Google New
    I ordered 3 beefs, 1 regular and 2 large with extra meat, but only got 3 regular. Called and the manager gave me a credit that I should see in a day or two.

  • 4/5 Zariaa T. 2 years ago on Google
    FIRST time ordering here, got the Italian beef and avocado chicken salad with my Aunt. Food was seasoned well, fresh and hot. Enjoyed their cute cut French fries too along with their Oreo shakes. COULD DEFINITELY see myself coming back, even though they forgot the peppers they charged me for.

  • 5/5 Cynthia P. 11 months ago on Google
    The salad was so good, the ingredients were fresh and tasty, I highly recomend the one with spinach, strawberry and poppy seed dressing, I just wish they had grilled chicken as an option, not only fried breaded chicken. Overall great.

  • 5/5 briana h. 9 months ago on Google
    This was my first time visiting this location and it did take a while for the food to come and we were in the drive thru but the food was very fresh when we did receive it

  • 2/5 Julie M. 1 year ago on Google
    I was really disappointed when I seen that the beef sandwiches were closed and you could not see the beef until you opened the bread , for 7 dollars , had to go buy a pound for 9.99 at the local jewel and it taste just the same to add onto the sandwich plus made two more sandwiches and the salad for 10 was also a disappointment , the dish it came in was not full like the salads made at Bueno in countryside so for $26 I really feel ripped off I didn’t even eat the salad and if it wasn’t raining so hard I would have brought it back and ask for a refund The staff was really friendly but I feel that since they were so busy they skimped on my order and I am very unhappy

  • 3/5 C F D. 9 months ago on Google
    Well, it was just ok. The cheese cup was disgusting. I don't suggest that at all.. the beef was not seasoned. They fell way off. The prices didn't, though. I had beef and cheese fries. Definitely will not go back.

  • 5/5 Gerardo A. 2 years ago on Google
    We frequently visit bolingbrook and the one in oak lawn. I turned my two buddies on to pepper n egg sandwich w sausage. They loved it

  • 5/5 Judy M. 1 year ago on Google
    They have very good soup, salads and beef sandwiches. I have liked any food that I have gotten.

  • 1/5 Elaine M. 1 year ago on Google
    Ordered 2 beef one baptized and one dry. Sadly my beef wasn't baptized and had very little meat. Won't be returning for a while. Check your food before you pull off.

  • 1/5 Ron R. 1 year ago on Google
    Last few times I have noticed how little beef was actually on the sandwich, I called and explained but wasn't at all satisfied with the response we received...last week ordered 2 beef sandwiches , one was fine, once again one had little beef , basically just little scrap pieces of beef... delicious food but not consistent at all...very poor customer service

  • 5/5 Bill C. 2 years ago on Google
    Nice clean place. Dining inside and on patio. My wife had the 6 inch Italian beef with fries, my friends the single hamburger (one with fries, one with pasta salad), and I had the double burger with fries. The double is a huge sandwich with two 1/3 burgers! The singles have big 1/3 burgers. We were all stuffed!! Come hungry! Prices were lower that I expected, and the food was better than I expected.

  • 4/5 Alejandro B. 1 year ago on Google
    Rating is based on comparison to other Buona Beefs. Food was tasty. Service was fast and friendly. The place was clean and quiet. Prices are a bit high for the quality you get. If you're going to charge prices like that you better give me Portillo's quality.

  • 1/5 Kathleen T. 1 year ago on Google
    Came here for a fundraiser for my church... I presented my coupon that designates that and the cashier took it to the manager and I heard her very loudly say "Oh F#$@ we're not prepared" and something gave me a bad vibe so I just left. I'll give 20 bucks to my church on my own instead of giving $20 to Buona for poorly seasoned over hyped & over priced Italian beef sandwiches for them to give my church $2...

  • 5/5 renee s. 1 year ago on Google
    Beef is always delicious. They were a little lite with the beef on the sandwiches this time but still delicious. Son tried the sausage pizza for the first time yesterday and loved it.

  • 4/5 The Real M. 1 year ago on Google
    I tried Buona for the very first time. I was pleasantly surprised. The taste is unique. Not just another Italian Beef. They are pretty thorough to be sure. I'll be back.


Call +1 708-930-5933 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Late-night food
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Kerbside pickup
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery

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