4/5 EJ H. 1 year ago on Google • 70 reviews
2nd
REVIEW
UPDATE:
Finally
after
10
days
my
money
has
been
credited
to
my
bank
card.
I
am
updating
the
review
as
I
said
I
would.
Minus
1
star
for
bad
attitude.
To
the
manager,
Burke,
you
mentioned
that
I
was
not
the
only
one
that
was
double
billed.
If
I
were
manager
I
would
have
taken
the
faulty
machines
out
of
service
immediately
instead
of
risking
bad
ratings
from
customers.
The
dollar
amount
is
not
the
issue.
You
should
not
talk
down
to
customers
for
standing
up
for
their
money.
Perhaps
taking
responsibility
for
the
mishap
instead
of
trying
to
make
the
customer
feel
helpless
would
go
a
long
way
towards
customer
loyalty.
1st
REVIEW
UPDATE:
Beware
of
being
double
billed.
Check
your
bank
or
credit
card.
Some
customers
having
this
bad
experience
and
you
will
get
the
run
around
about
being
refunded
for
it.
Even
when
the
business
is
made
aware,
the
customer
has
to
pay
for
it
through
multiple
phone
calls
and
multiple
trips
seeking
resolution.
Not
a
good
experience.
Reducing
my
rating
to
1
star
until
this
issue
is
resolved
to
my
full
satisfaction.
Going
forward
I
will
be
paying
with
cash.
This
was
the
first
visit
to
Pops.
It
was
our
small
group
that
chose
it
for
lunch.
It
was
Weeny
Wednesday
so
I
had
2
hot
dogs
which
included
fries.
Beef
hotdogs
are
always
good.
The
thin
fries
were
crisp
and
salted
just
right.
Delicious
for
fast
food.
Although
this
location
was
small,
it
was
clean
and
comfortable.
Parking
was
available
which
made
it
an
overall
pleasant
experience.
I
just
might
give
then
another
try,
especially
after
my
last
experience
with
Nicky’s
in
Midlothian.