I make my appointments via the Aurora Advocate App, and.follow instructions to a tee. When checking in after arriving to the clinic, no one from the desk came to even acknowledge my existence until a half hour later. The receptionist came out of the room and just sat at her desk, and when I approached her about my appointment she rudely told me to sit down and wait to be called. She didn’t even ask what my name was, and at that point I was ready to leave. She’s been there for years, and she’s been consistently unpleasant, bad attitude and disrespectful. I don’t understand why they keep her employed when she has 0 costumer service skills and 💯 attitude. After today, I’m going out of my way to never have to come here again for care.

Called to confirm hours and to see if appointment was necessary. I was told that they were open till 7pm. I arrived at 1pm to find a sign stating that they will return at 2pm. I decided to get lunch and return at 2pm to find out that appointments have been made. There is nothing quick about this place. All we needed was a simple vaccine and have over 3 hours invested into this place. Walgreens pharmacy staff was very courteous and continually asking if I needed assistance. My review pertains only to the Advocate clinic and not Walgreens or its employees.

I came to advocate today with a sick child, Jackie was the receptionist. Jackie was very rude and disrespectful. I was 5 minutes late for my appointment, she told me that I was over 10 minutes late and I could not be seen. I told her that I was 5 minutes late and I stood there over five waiting on her to service me. She was not at her post she was in the back office. There is no bell or buzzer to even let someone know that you need help. I explain to her that I drove too far, and it was 40 minute drive and that I-80 was pack due to construction. Jackie said to me "and you are telling me this why"? "She said you are interfering with our lunch break". This lady need some sensitivity and customer service training classes. Please don't waste your time go somewhere else. If you are sick you should not have to put up with her rudeness. Also if you look at the reviews everybody is saying the same thing about her, so it must be true. On the brighter side of things the doctor was wonderful, I came back after lunch and she assisted me and my daughter. Jackie can learn a couple of things from her. Because being in a medical field, you have to care about your patients. Jackie needs a job at the gas station or grocery store where she do not have to do much communication with the customers. In this field you must have bed side manners. And with all these bad reviews about her, I'm still wondering why she has a job.

Showed up ten minutes early to check in. Waited twenty minutes then tried to check in again. The nurse practitioner came out and said I was late and called me a liar when I said I wasn't late for my appointment. She wouldn't take me because the computer locked me out because I was "late". Ended up crying in a Walgreens for a half hour and never got seen. The worst experience I have ever had at a Walgreens and at a walk-in clinic/urgent care.

They close at 7. I came in at 6:28pm after working and racing over there to get checked out since I was miserable all day to get sent away. I couldnt go to an ER since I had to pickup my son from the babysitter at least by 8pm and did not have the time to sit and wait in the ER nor did I want to take my son who could catch something at the ER. I pleaded with the nurse there if she could see me since I work at a daycare at 8am the next day and they do not open till 9am. I wish walgreens would hire people who actually cared about the people who come in sick since it was more imporantant to take not sick people for physicals than a mother who works at a daycare and doesnt want to get their kids sick. Especially since it was a half hour before they closed. For shame!

Avoid avoid avoid, AVOID !!!!!!!!!! the two women that work here are incapable of caring of another human being. They have major attitude and need to be terminated immediately. DMV is more their speed. The white older lady didn’t even acknowledge me when I said hello and the black lady was on her phone and acted like world ended when When I asked her how do I sign up. She brushed me off to the computer and wouldn’t answer any questions. Once arrived for the appointment an hour later nobody acknowledged me for 30 minutes. Then I was asked questions about personal information in the hallway full of people. Definitely a hippa violation!!!! Most disrespectful treatment I’ve EVER reviewed from a health care workers. They shouldn’t even have a title of workers. Lazy rude and disrespectful!!!!! LAZY LAZY LAZY !!!!!

Very poor experience. I live 30 minutes away and had a 5pm appointment. We unfortunately were stuck in traffic on I-80. I walked in at 5:11 and checked in at check-in computer (no desk or assistance when checking in). By the time I checked in completely it was around 5:13pm. The receptionist walked out a few minutes later and said we are past the 10 minute waiting window and can’t be seen. I told her I understand if there’s a policy, but it was out of our control and we just traveled a decent amount of time to he seen. She then told me what my child had was simple and proceeded to name the potential diagnosis out loud while in the waiting area while there were other people waiting in the pharmacy line. I believe that was completely inappropriate for privacy. She also asked, “you don’t have that medicine at home?” In a very condescending way. If I did, then I wouldn’t be there. She sent me across the street to a new clinic that I had to wait two hours to be seen. Nobody was in the waiting room at the time and she never said I could come back as a walk in. I would understand at that point if I had to wait longer but that was never suggested. She also never suggested I wait to see if the next appointment shows so I could potentially still be seen at a later time. I understand if there are policies but to turn away a child that clearly needs help when you’re supposed to be an urgent care that takes appointments and walk-ins for being 3 minutes past my window seems like a lack of care and compassion for others. I’ve had a great experience at other Advocate offices so it made me extremely disappointed there are professionals out there with such lack of empathy for others.

My husband had his ears flushed this afternoon at 2:45 from a very, nice, understanding woman working in the clinic. We really appreciated her concern. I would highly recommend this facility to anyone looking for immediate help with their health. Once again 4 thumbs up for the nice clinic worker. Keep up the good work.