4/5 Deborah H. 7 months ago on Google
We
booked
a
week
at
the
Amarla
Boutique
Casco
Viejo.
Weeks
before,
we
tried
to
contact
someone
at
the
hotel
to
get
answers
to
our
questions
and
to
inform
the
front
desk
why
we
chose
Amarla;
which
was
to
celebrate
our
30th
anniversary!
It
was
disappointing
that
we
couldn't
get
anyone
on
the
phone.
When
we
arrived
in
Panama,
we
tried
again
to
contact
the
hotel
to
get
someone
to
pick
us
up
from
the
airport;
the
hotel
information
stated
they
could
have
someone
pick
us
up
at
the
airport,
again
no
one
answered
the
phone.
We
took
a
taxi
and
when
we
arrived
we
immediately
inform
the
desk
personnel
our
concerns.
The
front
desk
staff
was
very
apologetic.
He
offered
10%
discount
off
our
first
meal
in
the
restaurant;
which
we
didn't
get.
He
did
inform
us
that
it's
better
to
contact
them
through
email
or
call
them
through
Whats
App,
The
person
at
the
front
desk
ask
us
what
was
our
reason
for
coming
to
Panama
and
we
informed
him
that
we
were
celebrating
our
30th
anniversary!
We
checked
in
and
we
received
a
virgin
drink
and
we
went
to
our
room.
We
had
already
read
the
information
on
the
cleanliness
of
the
hotel,
which
is
one
reason
we
chose
this
hotel
and
we
read
the
reviews;
so
we
were
excited
to
get
in
the
room.
Unfortunately,
we
were
NOT
impressed.
The
room
was
quint
and
cute,
which
was
what
we
wanted.
I
know
this
is
out
of
the
normal
but,
I
always
bring
a
mini
broom,
dust
pan
and
cleaning
supplies
because
I
cannot
be
in
a
room
with
dust.
I
did
sweep
up
dirt.
The
top
of
the
ceiling
fan
was
covered
with
dust;
however,
I
was
not
able
to
clean
the
ceiling
fan.
I
am
sure
many
of
you
are
wondering,
why
didn't
I
notify
the
front
desk?
Their
ad
stated
that
they
clean
the
room
and
do
not
allow
anyone
in
the
room
for
24
hours;
so
I
was
expecting
it
to
be
clean.
I
am
not
afraid
to
make
a
not
so
good
situation
better,
so
I
took
the
effort
to
make
it
comfort
for
us.
I
cleaned
the
room
and
we
did
not
allow
anyone
in
the
room;
we
do
not
use
maid
service.
As
I
stated
previously
we
informed
the
front
desk
the
reason
we
were
in
Panama;
to
celebrate
our
30th
anniversary!
On
our
day
the
hotel
did
not
acknowledge
our
anniversary.
We
had
mention
to
another
waiter
at
another
restaurant,
the
reason
we
were
in
Panama
and
when
we
attended
that
restaurant
one
night,
the
waiter
remembered
and
presented
us
with
cake
and
a
glass
of
wine
to
celebrate
our
anniversary!
We
were
disappointed
that
Amarla
staff
did
not
acknowledge
our
anniversary.
However,
we
had
a
great
anniversary!
We
booked
also
at
Amala
because
it
was
adult
only;
pass
the
test!
Breakfast
at
the
restaurant
every
day;
the
breakfast
was
great!
The
roof
top
was
nice;
however,
we
only
went
up
there
one
day,
it
wasn't
much!
Maybe
a
hammock,
swing
or
something
else
to
make
it
more
desirable.
I
wanted
to
leave
this
review
because
I
didn't
get
the
same
experience
that
was
in
other
reviews;
I
had
to
speak
my
truth.
Our
Experience...