2/5 Kelly M. 2 years ago on Google
After
my
stay,
I
sent
this
email:
I
just
wanted
to
let
the
management
know
about
my
experience
during
my
stay.
Vickie
was
the
main
person
that
I
spoke
with
during
my
stay
and
she
was
very
pleasant
and
genuinely
seemed
like
she
cared
about
the
guest's
experience.
Unfortunately,
wifi
did
not
work
in
my
room
at
all
during
my
stay.
I
did
report
it
to
Vickie
and
she
said
that
she
would
need
to
do
something.
I'm
not
sure
what
that
was,
but
it
still
wasn't
working
when
I
got
back
to
my
room
that
evening.
She
also
mentioned
that
she
would
call
one
of
their
drivers
to
take
me
to
the
airport
at
4:30am
for
my
early
flight.
She
couldn't
find
her
contact
book
at
that
time,
but
said
that
she
would
leave
a
message
for
me
with
the
evening
person.
That
was
at
11am,
the
day
before
check-out.
I
arrived
back
at
the
hotel
around
6:30pm
and
I
asked
the
man
at
the
front
desk
regarding
the
message.
He
looked
very
confused
and
said
he
didn't
know
what
I
was
talking
about.
I
explained
to
him
the
situation
and
he
said
that
she
didn't
leave
a
message,
but
he
would
try
to
call
her.
He
didn't
call
her.
He
then
said
that
I
could
take
an
uber
and
said
that
things
were
hectic
when
he
got
there,
so
maybe
that
was
what
happened.
If
Vickie
left
at
3pm,
that
would
be
4
hours
where
I
don't
think
it
was
completely
hectic
that
whole
time.
Even
so,
that
is
not
a
reason
not
to
do
something,
especially
something
like
transportation.
His
response
was
not
very
professional.
Yes,
I
can
take
an
uber,
but
that
wasn't
the
point.
He
could
have
tried
to
call
himself,
but
didn't.
It
was
pretty
obvious
that
he
was
just
being
lazy
and
didn't
want
to
deal
with
anything.
Between
the
wifi
and
his
attitude
(won't
even
mention
the
water
pressure
and
other
things),
I
would
expect
that
out
of
a
$30-40/night
hotel,
but
I
paid
over
$100.
It's
just
not
ok.
Of
course,
there
was
no
response
to
this
email,
which
had
me
take
off
more
stars
than
I
would
for
just
the
stay
itself.