Featured Reviews


Frequently mentioned in reviews: hotel (27) room (20) stay (17) location (16) great (15) staff (14) airport (14) good (13) clean (12) mall (12)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Aahil Azubuike Ambimola F. 10 months ago on Google
    I recently had the pleasure of staying at the Courtyard Marriott Panama Metromall during my trip to Panama, and I must say it was an outstanding experience that surpassed all my expectations. From the moment I arrived, the hotel's exceptional service and attention to detail impressed me. First and foremost, the location of the hotel is fantastic. Situated near the bustling Metromall, it offers convenient access to a wide array of shopping, dining, and entertainment options. Whether you're a leisure traveler or visiting for business purposes, the Courtyard Marriott's prime location makes it an ideal choice. Upon entering the hotel, I was greeted warmly by the friendly and professional staff at the front desk. The check-in process was seamless, and the staff members were knowledgeable, providing me with all the necessary information about the hotel amenities and nearby attractions. The room I stayed in was immaculate, spacious, and elegantly designed. The comfortable bed and pillows ensured a restful night's sleep, and the soundproofing ensured a peaceful atmosphere. The room was equipped with modern amenities such as a flat-screen TV, a mini-fridge, and a coffee maker, adding to the overall convenience and comfort of my stay. One aspect that stood out to me was the hotel's attention to cleanliness and hygiene. The room and common areas were spotless, and I noticed the hotel staff consistently maintaining high standards of cleanliness throughout my stay. This attention to detail provided me with a sense of reassurance, especially during these times. The hotel's facilities were also top-notch. The fitness center was well-equipped with a variety of exercise machines, allowing me to maintain my workout routine while traveling. Additionally, the on-site restaurant offered a diverse menu of delicious dishes, ensuring that I didn't have to venture far for a satisfying meal. The staff at the Courtyard Marriott Panama Metromall deserves special recognition for their exceptional service. They were always friendly, approachable, and eager to assist with any inquiries or requests I had. Whether it was providing recommendations for local attractions or arranging transportation, their attentiveness and professionalism were truly commendable. In conclusion, my stay at the Courtyard Marriott Panama Metromall was nothing short of exceptional. From the prime location to the comfortable accommodations and impeccable service, every aspect of my experience exceeded my expectations. If you're looking for a hotel that combines comfort, convenience, and outstanding service in Panama, I highly recommend choosing the Courtyard Marriott Panama Metromall. I am confident that you'll have a memorable and enjoyable stay, just as I did.
    2 people found this review helpful 👍

  • 1/5 Yessika N. 2 years ago on Google
    Stay as far from this hotel as you possibly can. This is a joke, I still do not understand the good reviews. We made a reservation at this hotel for 7 days as we are on a business trip. The night we arrived at the hotel, we were moved from our bedroom close to midnight to a different one because the A/C was not working. Once in the new bedroom... not only the A/C wasn’t any better which prevented us to have a good nights rest, but I personally started to perceive a funny smell coming from our mattress. That night I told my husband that the mattress smelled like urine. Next day we were up early for business and did not get back to the room until night time. We took a shower and got into bed. As soon as we got into bed and I covered myself with the comforter, the Irineo smell was overwhelming, since it was already so late at night we decided to stay there. Another night that we could not rest. Early next day, before leaving for our meetings, I decided to take the covers off of the bed to inspect. To my surprise, I found that the sheets where stained with black and yellow stains and a the urine smell coming from the mattress was pungent. I immediately called the front desk and ask for the manager, whom I was told, was not in yet. The girl at the front desk came up to the room and I showed her the sheets and asked her to take off her mask so she could smell the urine smell coming from the mattress. The answer: we are very sorry, we will move you to a different room. Well... we had to go work so we decided to make the move when we got back to the hotel. So that night, once again, we moved to a different room. Everything looked fine at night, once I woke up in the morning I noticed the sheets were also stained and the carpet looks really dirty. Next day after being out the whole day, we came back to a hot room. My husband called the front desk again and their technician made his way to the room to do a “re-set” of the system. During all of this time and through all of the issues, the hotel has never offered to upgrade us, give us a discount or anything else other than apologies. We are Marriot members and as such we thought that we would enjoy certain privileges, I guess I was wrong. By now, we are 3 nights away from flying back home, and even when I was ready to pack my bags again, and leave to a different hotel, my husband decided it was to much of a hassle and we still have to much work to do so we should ride it out. But I can say that NEVER AGAIN! This place will never see me or my money again and I will definitely write a formal complaint with Marriot once I get back home. Please do yourself a favor and stay away from this mess of a hotel.
    1 person found this review helpful 👍

  • 2/5 e t. 1 year ago on Google
    There is nothing to eat or drink anywhere near here. Uber eats won't even deliver to this location after 10pm. They advertise that they have room service till 11pm - NOT TRUE. Also the front 24hr area to purchase water and snacks from hotel has 10 of their 50 items listed VERY DISAPPOINTED. No view other than trains and traffic. We will not be staying here again. If you come to Panama stay at the other Marriott at Courtyard instead !!!
    1 person found this review helpful 👍

  • 5/5 Javier M. 2 years ago on Google
    impecable Marriott Coutyard location. Service is great great.. they even greet you by your name. A nice small restaurant on site with great food selection of fast food or a full dinner such as fish (Curvina) with veggies and mash potatoes or just a simply great burger. Rooms are clean and confortable. Location is convienient for travels since they are just 10-15 mins from the airport. Also next the MetroMall with more options to dine or shop. Again, the service is very good from reception to restaurant staff. Such a great team on this hotel. Well done!
    1 person found this review helpful 👍

  • 4/5 Stephen B. 1 year ago on Google
    Pros: Great hotel near shopping. Cons: Breakfast is not that great and no airport transfer.
    1 person found this review helpful 👍

  • 4/5 Nicole S. 7 months ago on Google
    Clean rooms with friendly, courteous staff who are always eager to assist. It's proximity to the metromall and metro station makes it convenient for shopping as well as moving around Panama.

  • 4/5 Liv P. 1 year ago on Google
    Had a short stay here for a few hours between flights. The location was excellent, about 10 minutes from the Tocumen International Airport. Staff were friendly and helpful right from the beginning. The room was very clean and building was well kept. It was also great that the mall was just across the parking lot so plenty of food options nearby and entertainment. Check in and check out was quick, efficient, friendly and helpful. I would stay here again.

  • 5/5 Jose G R. 1 year ago on Google
    Perfect hotel to stay closer to the airport. Safe area shopping mall next door decent amenities.

  • 5/5 Simon C. 1 year ago on Google
    Wasn't expecting much, but was pleasantly surprised. Check-in staff were extremely nice and helpful, room was clean and in good condition. 15 minutes Uber to the airport, right next to the subway and a giant mall. Self serve laundry for $4, with complimentary detergent. Basically, it has everything you need for a good layover.

  • 4/5 Jeff 1 year ago on Google
    Great rooms for the price. Staff was helpful and nice. They spoke Spanish and English. Great location. Walking distance to most attractions in Miraflores. We felt safe the whole time.

  • 5/5 danna b. 1 year ago on Google
    It was such a great experience… we would come back from going out and all of our stuff folded ,orangized and clean. Special thanks to Nori for organizing our room from a king day out. 10/10

  • 4/5 Juan Levante N. 1 year ago on Google
    This is a very well maintained property. I will be returning here.

  • 5/5 Tricia H. 1 year ago on Google
    The room was an excellent price in the location was wonderful we only stayed one night due to a missed flight

  • 4/5 Rajeshwar L. 6 months ago on Google
    Quite far from downtown where all tours start . Otherwise good.👍

  • 5/5 Sally W. 4 months ago on Google
    I loved my stay from the start I was well greeted by the front desk, very kind and welcoming associate, my room was clean and comfortable, not to hot, not to cold, we then went to the pool which was clean and well taken care of, the bathrooms and showers there were clean as well, we had breakfast buffet the next morning and it was a good, wide selection of different options, we were all very pleased. Thank you!

  • 5/5 Andrew G. 2 months ago on Google New
    The closest Marriott stay near PTY airport. About a 10 minute drive if low traffic. This was our 3rd stay here in the past couple years. Nice clean modern room. Restaurant serves great food. The staff are exceptional. I don't expect staff in Panama to speak my language, but if it is important to you, the employees here speak great English. The front desk lady at check in was aware that we would be gone too early in the morning to enjoy the breakfast that would have come with our benefit and gave us a voucher to go towards our dinner bill. That was unexpected, but thoughtful and much appreciated. Located right beside a shopping mall with over 300 stores. Also has a nice outdoor pool. The staff really are the best part. Highly recommended.

  • 3/5 Ana Luiza V. 3 months ago on Google New
    Service is perfect! Really nice and accommodating staff. Unfortunately rooms are old, our initial room smelled moldy and we had to switch rooms (staff was very nice about it and apologized!). It's fairly close to the airport, but in a very busy & noisy location by a very busy mall and road.

  • 4/5 Orlando Alexis Arrocha A. 3 months ago on Google New
    I find positive and convenient that the hotel is relatively close to the airport and is located beside Metro Mall and near Los Pueblos. The room are a bit small but ok to accommodate a family of four 2-3 days. The breakfast is fine too and included a few Panamanian dishes like sancocho or tazajos. The service in the reception was only good the day before we arrived when I asked for early check in and also the day we arrived (a friendly guy). The rest of the days I found the reception service defensive and not so tourist or client oriented.

  • 4/5 Charles R. 3 months ago on Google New
    Good hotel when you need to go to the airport. You can go to the airport by taxi, uber or easily by train from there. Close to a mall with easy access. Room are fine, clean and cozy.

  • 5/5 Lois S. 2 months ago on Google New
    Convenient location nearby to the airport. Crystal from the front desk is very kind and helpful.

  • 5/5 Giovani A. 1 year ago on Google
    Nice location right in front of the metro mall in case you don't want to drive and eat out close to the hotel. The rooms are perfect pretty similar to the Aloft comfortable, clean, cozy and neat. They offer free breakfast which is like buffet.

  • 5/5 Gabby M. 2 years ago on Google
    Steven and Carlos were the best servers all week for our family. Very attentive and nice to be around. The food was always delicious and the correct orders. Thanks for a great week!

  • 5/5 Al P. 2 years ago on Google
    Great hotel. Clean and the people are nice and courteous.

  • 5/5 Dequan A. 2 years ago on Google
    Steven had the best customer service the whole time of my stay. To him making sure the breakfast was great and to him always making sure my family had the best hospitality when staying at the hotel?

  • 5/5 Abnel A. 2 years ago on Google
    Book, spend a great time

  • 5/5 Gary R. 3 years ago on Google
    Great place, close to airport. Will use again. Very clean, and polite English speaking associates.

  • 4/5 alain l. 2 years ago on Google
    Ok for a short stay. Restaurants around and police guard on site

  • 5/5 djR1 Roland D. 2 years ago on Google
    As many reviewers have stated, this is an excellent hotel in Panama city. The staff is super accommodating, professionals and, most important, super cordial. The location is, like they say in real estate: location, location, location, a few minutes from PTY airport, but right next to a great shopping center as is Metromall, and across the street from another very good shoping plaza. The installation is new and well kept. The rooms are adequate and CLEAN, very important now than ever amid this pandemic. The breakfast was a combination of continental and some breakfasts items tipical of Panama, with oh! so fresh and tasty fruits and a very acceptable coffee. There is a rather small pool which i didn't use but looked clean as well. Worth mentioning that there's a big sign that reads "unsupervised no life saver on premises" so plan and watch your little ones accordingly. I can't think of anything i didn't like about my stay there. In my opinion, if you're treated as a valued customer as soon as you set foot on the premises, then everything and anything else could be overlooked. Recommended!

  • 5/5 James M. 2 years ago on Google
    Excellent location, close to the airport and mall next door. Metro rail also next to it. Take you all the way downtown.

  • 5/5 Jorge O. 1 year ago on Google
    I liked the breakfast buffet. It has a varity of different items. Also, it's close to the Metro mall.

  • 4/5 Uriel M. 1 year ago on Google
    Quite new hotel in a good mall where you can find many food services. The hotel has their own restaurant but the menu is not so good. Gym's hotel is good enough.

  • 4/5 Ryan L. 1 year ago on Google
    The area is not great and the a/c in our room was barely cooling. But it is close to the mall and fairly nice

  • 3/5 Jim 1 year ago on Google
    The rooms have only the basics. The AC continues to run far below the thermostat settings. Far too cool.

  • 5/5 French K. 1 year ago on Google
    Front desk personnel kevin.. excellent guy.. easy to speak with and very helpful. He is a true friend

  • 5/5 Anthony A. 1 year ago on Google
    Customer service was good. Close to the airport. Close to the mall.

  • 4/5 Albert S. 1 year ago on Google
    Stayed here for one night between two trips. Hotel a bit outdated. Very friendly staff ❤️. Some of them speak proper English. Good breakfast, very, very bad coffee ☕️

  • 5/5 PETER R. 2 years ago on Google
    No yellow taxi, but is ok, there's a taxi stand 1,000 feet away from the hotel. Forgot wedding ring in bathroom, room 228 on 25 August 2021. I'll be back, I live in Villa Lucre. So I'll be back soon. If the hotel can let house keeping person wear the wedding ring, until I get back. Good service with front desk and house keeping. High recommended, I'll will stay they're again.


Call +507 304-9595 Open on Google Maps

Trends



Last updated:

Similar Hotels nearby

Dumas Villa image
1
Dumas Villa
Hotel
Plain rooms in an unassuming hotel offering a free area shuttle & Wi-Fi, plus a shared kitchen.
3.50 (143 reviews)
LOS PANAS Hostel image
2
LOS PANAS Hostel
Inn
Bright dorms in a casual hostel featuring free Wi-Fi, plus a TV lounge on an open-air terrace.
4.10 (71 reviews)
Quintas de Cerro Viento image
3
Quintas de Cerro Viento
Hotel
4.40 (46 reviews)
Last updated:
()